Update:12/10/23 Messaged Vue again to chase the matter up where they instructed we should email Vue…read morecustomer service to advise them of the incident so it could be investigated!?!? - So nothing has clearly been done & we appear to be going round in circles with no customer service back up or support what so ever! Update: 6/10/23 Vue advised they were logging a complaint due to the incident & would be in contact with us which they did follow through via email confirming they'd be back in touch again once they'd looked into the matter but sadly we've not heard back!... 6/10/23 Last night on the 5th at 20:10 I had gone out to watch the new saw film in the Thurrock lakeside bye branch. I have never been so disgusted and humiliated in my life. The seat I had been allocated was not checked and the person in the prior film had urinated on it. I had been sitting there and only noticed till I got up for the first time at the end of the film that my clothing was damp. I have got the managers name (leon Francis) who was on duty last night. He said he could not do much or help assist in the situation that occurred at your venue. Which has resulted in me having to drive home in the same cloths. Which also means been in my car so now I will have to pay for the car to be valeted and also all my cloths taken to a cleaners. I am livid at this situation and disgusted at how poor this has been managed the fact I've had to walk around and drive home with someone else's urine on my cloths. I was eating in the seat touching it. This is incredibly unhygienic and am furious with the branch as nothing was helped to deal with the situation. I am appalled at the service and also the lack of checking of the seats. Something needs to be done! Vue customer services have been emailed full details of the incident

I've been here a couple times. First time was to try out the sofas to watch a form which is nice…read moreand comfy and it's an experience to watch a film like that. And the 3d movies here are great, I watched Star Wars and the seats were amazing and it was a wonderful experience. There are booking screens on the side so you don't have to queue up for the tills and the pic and mix sweets have a great selection which every so often I'd just go to the cinema for the sweets.

UGC is a nice cinema though I would say they really over price on their snacks and drinks it's…read moredisgusting. The cinema itself is nice and clean and large. It's not too cold either like some can be. You can get hold cold and frozen snacks and there's also a help yoursel sweety bit ( but beware these bags are decieving at how much they way) There is also a bar but you do have to be over 21 to be served there Good day out for the family

Good cinema with a few nice big screens, lots of parking and plenty of choice of places to eat…read moreafterwards. Seats are comfy with a decent amount of leg room (although not as much as in some other cinemas) There are nine screens showing all the latest films, prices of drinks etc are a bit steep but to be expected when going to the cinema.

I once wrote to Vue Management to complain about Vue in Romford. The seats were soaked in God-knows…read morewhat, the screens were covered in mess, there was popcorn everywhere, the projector was projecting wrong, there were balloons randomly in the theatre blocking the top corner of the screen. Their response was at least honest; "Unfortunately, due to the clientele in Romford it is difficult for us to maintain a consistently high quality" - and I believe them. The Vue in Romford is decent as Multiplexes go; but the problem comes when you find lots of kids who'd rather text each other across the room and make random turrets type noises than watch a movie. We used to avoid this by going to screenings at 11pm. But we found that although the kids were gone, their mess wasn't. I complained a much of times and to be fair to them, I got a few free tickets-- but it got to the point where I'd rather pay to go somewhere else and not have to sit on someones unwanted popcorn. Cinematically; the films are presented well; good sound and good size screens; but often you'll find coke splashed on screens or my biggest problem; holes in the screen (meaning shiny bright sparkling areas). A cinema that tries to be good but doesn't quite pull it off. Go elsewhere.

This Vue cinema is great, you can either buy your tickets downstairs from a dedicated ticket desk,…read moreor go up some escalators and buy your tickets with your popcorn, or you also have the choice of buying them online and collecting them from a ticket machine. In the main lobby, you have a Ben & Jerry's stand from where you can get some yummy ice cream, next to the stand they have a selection of pick and mix. The lobby looks nice, but is always pretty busy during the evenings so I suggest getting there early. As Paul mentioned there is a lack of food, but to be honest there aren't many cinemas that do a huge range. As this is near a shopping complex there are a few places you can go to eat. I am a huge popcorn fan, and Vue does do tasty popcorn. The screens are good and the seats are comfortable, this Vue is great to watch any film =)

If you're a film lover you NEED to go to this place. The Aubin has a lot to offer - some good food,…read morecocktails and... sofas with blankets. It doesn't get much better than that! It's a really lovely intimate setting - quite small so regardless of where you end up sitting you have a great view of the screen. Also pretty impressed with their selection of films - it's nice to see some smaller productions every once in a while. Tickets are a little pricey (£13) but I do think that it's worth it if you want the convenience of total comfort and relaxation.

I love going to the movies. I love sitting on comfy couches. And I love cocktails and gourmet…read moretreats. Who knew that these could all be combined in one place??! Well, at The Aubin Cinema they are. :) Downstairs of the fancy clothing store Aubin and Wills, the Aubin Cinema is a cinema lover's delight. You book ahead of time to get comfy lounge chairs or loveseats and can settle into watching a great indie film with a a beer in hand. The flicks are 13 quid a pop but that's about how much they cost everywhere else and you don't get fancy seats with all the rest! PERFECT date spot!

The one star rating is simply because it's my local - 5 minutes walk from home but the previous…read morereviewers are right about the regulars! However worse than that - it's SO poorly managed. It's usually quite dirty, the queuing system is random, especially when they mix the ticketing with the food, signage often out of date, wrong or completely absent, the 'suits' who are meant to keep the peace are totally ineffectual and staff often entirely lacking. But much much much worse still - they only show the films that appeal to the lowest common denominator - if you want to see anything that regularly uses words of more than 2 syllables, this isn't the place for you. Cineworld management - have you wondered why the receipts are so poor here? See above!

Bexleyheath Cineworld is much like all the other out of town cinemas I've been too, it kinda sucks…read more The potential is there - they have nice screens and nice seats.. I guess it's the people visiting who ruin it more than really being able to put any blame on the staff. If you see a film here you're likely to have the teen crowd who view throwing popcorn and making phone calls as more important than viewing the film, this is very frustrating. Unless you are there because you want to throw popcorn, in which case-- party on. My only real trouble with the actual staff is how they seem to let kids of any age slip into films of any certificate. Normally if you go see an '18' you know you're going to be safe from the annoying children who should be doing their homework. But not at Bexleyheath; they seem to have no restrictions, age-wise. If this is your only choice, then why not, seeing a film is better than seeing nothing. But if you have any other choices I would suggest you explore those first. A cinema with potential that unfortunately doesn't pull through.

they kicked me out for being on my phone i explained i was messaging my dad whom is in hospital…read morethen rudely talked to me and threw me out

Terrible customer service after manager at Redditch refused us entry during the opening adverts and…read morethen tried to have security throw us out. Instead security were fed-up with the behaviour of the manager and asked us to complain to the company Vue and the shopping centre. CS gave me 2x free tickets (worth £5 given Meerkat 2-4-1) which ran out during Covid so never used and CS refused to re-send.

We went to this cinema for a free screening I didn't even know it existed until then. The staff did…read moremanage to delay the film we were meant to watch by not getting it ready in time but they were very good and let us watch another film instead and also gave us free tickets to come back and watch the original film. We were there at 10am on a Sunday morning so it was very quiet which always helps when you go to watch a film so I don't know if it would be so good when it was busy but blimey the chairs are good. So much leg room and double thickness arm rests which lift up like they do on trains. Very nice indeed. There is a little bar there too.

nice little bar inside, is a very small and private cinema, prefer it to the big crowded noisy…read morecinemas, is visible from the road. not sure if they make any profit there though. go there with your boyfriend and kiss in the dark

Now I would highly recommend this cinema if you want an intimate and very comfortable cinema…read moreexperience without the annoying people talking all the way through and even better... A very representable price tag. I think we even attended on a crazy Monday and got half price tickets. They have a bar in the waiting area where you can buy drinks of all sorts and sweets or ice cream (no popcorn if I remember rightly) which is prob a good and less busy place to pop in for a cuppa anytime anyway. The cinema itself usually has most higher rated films showing on release and extremely generous seating throughout. Screen are on the smaller side but overall that doesn't detract from the experience unless you want an IMAX experience or something totally in your face. Barbican is definitely worth a trip for those wanting to avoid mainstream cinemas. Xyz

My wife and I recently visited to see Life of Pi for a Sunday matinee. The tickets were £15…read moreapiece, no stadium seating, and I've seen more impressive movie screens in the tube. Oddly, when we bought our tickets, he showed us a tattered seating chart and asked us which seats we'd like, but had to look up our request in the computer to see if they're already taken, which led to the following conversation: "how about those?" "sorry I'm afraid those are taken. "how about those?" "sorry I'm afraid..." etc. The one twist was the classy food - scones, quiche, and an extensive wine list - which we weren't expecting. While I'm a fan beer / wine in movies, we actually just wanted some popcorn and sweets...

ALWAYS friendly staff and the place is ALWAYS clean - auditorium, screens and toilets. Has become…read moreour 1st choice to look to if a film is coming out we want to see. No trouble parking as served by large carpark. Only whine which relates to the Odeon chain itself I'm sure is the food pricing - eye watering - and sound levels of the films - deafening at times !

This is my local cinema and I have been coming here for quite some time now. The good thing about…read morethis place is that it's a bit out of the way so it's generally not too busy. The bad thing about this place is ALSO that it's a bit out of the way so it's not that easy to get to. Even though it's next to a leisure/sports centre it's not very well served by public transport (there's only 1 bus) so unless you drive it's difficult to just pop by after work, but they do have plenty of parking space if you do drive. It's a big enough multiplex from the odeon chain so you get a good selection of 2D & 3D movies. As with most other cinemas... avoid the snack/sweets/popcorn.

Most of the reviews for odeon cinema in Surrey quays are out of date, sorry guys but they are…read more A few years from now so will mine, but while I am writing let me update you. The layout is very much the same but the facilities have benefitted from a much needed upgrade like the toilets have been done up, almost all the screens now have premiere seats located at the back. The establishment has decided to get rid of the waffles and replace it with milkshake a instead. Also, they have an array of chocolate bars to add to the shake mixs such as, toffee crisp, malteasers, rollo etc. This is a great addition, especially when you are considering the nice cold drinks to go with the summer films. Additionally, look at your full price receipt brought at the box office as they have been giving out 2 4 1tickets as a nice bonus!

Surrey Quays Odeon is my time away from reality. 2 hours of a mind numbing movie watching…read moreexperience. Obviously it works really well for me because I just roll out of my apartment into a theater seat. I can imagine it would work rather well for people living around Canada Water/Rotherhithe because the SQLP complex is rather well served by buses and is a quick walk from Surrey Quays and Canada Water stations. Negative points because of the recent rise in tickets. I remember paying below £7 for several shows once upon a time. That seems like a distant memory now - or perhaps I'm just missing something. Also, for no fault of theirs they have to be penalized because of the lack of pre- and post- movie things to do.