-5 stars actually
Crap acoustics, rude barstaff and the worst of all:
Here is an outline of my experience with one of ther employees at the door of Showbox Sodo that was shocking, and the worst I have experienced in Seattle by far.
We arrived for the concert, and proceeded through the will call window as we were on the list with tickets from the family of stations I work for. I received the stamp, and proceeded to the door.
I noticed the woman & man in front of us were not asked about their purse/pockets and let through the door. I said hello and how are you to the doorman, smiling as I was excited about the show. The doorman gave us a horrid look up & down, then asked to see inside of our purses, and he proceeded to look in the every corner of crevice and pocket like TSA. He was very gruff as he opened a small REI aluminum pill container on a keychain that contained my friend's blood sugar medications for diabetes. He asked "What is this?" loudly and accusingly, she advised it was Glipizide for diabetes. He said "Get rid of it, my father is diabetic, that is not fucking diabetes meds, I don't know what that is". We advised I have the bottle in the car for proof, we could go back and put them away. He let us know he "didn't care, I don't know what the hell those are, give them to me". She advised she could just take them as she was scheduled to in 2 hours anyway, and put them in her mouth, he said "Ha, now you cant fucking come in! You better spit them out!" She spit them out into my hand, and he then yelled, "PUT THEM ON THE FUCKING GROUND AND FUCKING CRUSH THEM, NOW! I SAID FUCKING CRUSH THEM! NOW!"
It was terrifying, as he was a large & loud man. We threw them on the ground and crushed them.
I was shocked, and I asked for his name as he moved us along, to which he advised "You don't need my fucking name" and mumbled something else, which sounded like Jerome. When I repeated Jerome, he said, "Yeah, fucking Jerome" . Turns out he said something derogatory about us, the man behind us said. I noticed he did not look in the bags of the people behind us either.
We then contacted the manager, and explained the situation we had at the door.
His response was I could "go get my bottle of medicine and bring it in to take it and show them" which I understood as an attempt to be helpful, however, I could have just been sent to my car in the first place by the door person to take them or put them away, like we suggested.
I explained I was not questioning the medicine rules/regulations of the venue. I completely believe it is a venue's right to ask people to identify medication, but it is not necessary to destroy them or attack the customer.
I let him know my concern was with the abusive nature and what I felt was an unnecessary verbal assault and treatment by the doorman.
He said he would speak to him, and went about his business, it was very busy that night.
I have never experienced someone so intent on cursing at a customer, belittling them loudly and accusing them of trying to deceive him.
It was also surprising that he then proceeded to treat other entrants without swearing in their faces or searching their belongings or person.
Perhaps it was a racial issue, or we reminded him of someone he dislikes, no matter what, no one deserves to be treated like that.
We ended up leaving early as the marijuana smoke was overwhelming, and it was surprising so much of that drug got through the door when a pair blood sugar tablets did not.
I was on the air yesterday, and recalled the fear I felt while announcing your venue information for a performance by someone on our playlist.
Due to this experience, I would hesitate to personally recommend anyone attend your venue. I'm dismayed that I would never feel safe there, after the way we were treated.
Ideally, it would have been nice to see reimbursement for the medication that was destroyed, but most important would be assurance that the employee never does this to anyone again.
The management didn't care and defended the violent employee when this was sent.
Be very careful around their "security" staff. read more