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Shoney's - 3164 Pkwy

3.0 (76 reviews)
Closed • 7:00 am - 9:00 pm
Updated 2 months ago

Order Shoney's - 3164 Pkwy Takeout or Delivery

SHONEY'S - 3164 PKWY · YELP ASSISTANT

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SHONEY'S - 3164 PKWY ATMOSPHERE

What's the vibe?
Moderate noise
Dogs allowed
Good for groups
Good for kids

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4 months ago

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Annie L.

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20 days ago

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4 months ago

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2 months ago

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Annie L.

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7 months ago

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Annie L.

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3 months ago

Waitress was so sweet. There was ants in the window and hair in the salt. Overall food was decently good.

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1 month ago

Food was excellent. Restaurant was very clean. Service was A 1. This restaurant is a hidden gem.

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Annie L.

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1 month ago

it was horrible... waitress was sweet but food was awful. if I could give less than a star I would. Don't eat there.

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Annie L.

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6 months ago

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5 months ago

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Annie L.

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1 year ago

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Annie L.

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2 years ago

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Annie L.

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6 months ago

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1 year ago

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2 years ago

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Annie L.

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2 years ago

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1 year ago

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Annie L.

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2 years ago

Good food good service. I would recommend.Clean and organized. Very friendly staff. The food had a good taste.

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2 years ago

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3 years ago

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2 years ago

The food was extremely good and the service was excellent. Will have to dine again when I am in town.

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Annie L.

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3 years ago

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Annie L.

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2 years ago

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3 years ago

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Annie L.

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2 years ago

Steak is amazing, Waiter was the nicest person in Tennessee, and thethe ambiance gs me back to my childhood

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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Annie L.

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3 years ago

Great service and food. I hadn't been to a good Shoney's in 15 years but hands down one of the best breakfast buffets I've had.

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3 years ago

Service was great but the food seemed to be similar to microwave food. We are there for breakfast so that may be why.

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3 years ago

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2 years ago

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12 years ago

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3 years ago

Food was not fresh , been sitting at the buffet for to long. I will not go back here.

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5 years ago

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4 years ago

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6 years ago

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6 years ago

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6 years ago

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Page 1 of 2

Ask the Community - Shoney's - 3164 Pkwy

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Be prepared for a large serving if you pick any of the pre made varieties…read more Everyone got something, and everyone liked it. They use Blue Bell ice cream in case you are wondering. If it's busy prepare to wait. I had the strawberry cheesecake... it had a whole piece of cheesecake... not a little sliver. They don't look that big on the menu. It's casual. If the weather is good, they have some outdoor seating.

BEWARE!!! DON'T WASTE YOUR TIME OR YOUR MONEY!!! If I could…read moregive zero stars, I would. In every category--service, cleanliness, professionalism, and customer care--this place earns a zero. I've never written a negative review before because I usually try to find a reason to let things go, but this experience was simply too bad to ignore. My family drove over two hours specifically to visit because milkshakes are one of my daughter's favorite treats. We expected a long line on a Friday evening and completely understood that they would be busy. What we didn't expect was the complete lack of customer service and basic respect. The problems started immediately. The restroom was a disaster. There were no paper products available, and it was obvious cleanliness was not a priority. We then looked for a place to sit while waiting for our order. Every table in the building was dirty and sticky with dried ice cream. Since it was too hot to sit outside, we had no choice but to use one of the dirty tables. My daughter ordered one milkshake and one scoop of ice cream while my grandson and I waited. After 30 minutes, she checked on the order and was told they were "working on it." We continued waiting. Fifteen minutes later, we still had nothing while several customers who ordered after us had already received their food. At that point, another customer standing nearby told us they had watched an employee drop an order ticket on the floor and leave it there. We started wondering if our order had been lost. After waiting a full hour for one milkshake and one scoop of ice cream, I approached the register again. The cashier was dismissive and rude from the start. When she looked up our order, she bluntly stated, "You already got it." No, we absolutely had not. She turned to another employee, who immediately rolled his eyes, sighed loudly, and acted as though we were inconveniencing him by asking where our food was. He never apologized, never made eye contact, and never spoke to us respectfully. After being questioned further, he finally admitted what had happened: they had lost our ticket and never made our order. Here's what really upset me: mistakes happen. Losing an order is frustrating, but it can be fixed. What cannot be excused is the attitude. Throughout our entire visit, the employees treated customers as though they were a burden. We watched them be rude and dismissive to multiple people, not just us. When I requested a refund, the employee responded with "whatever" and processed it. There was no apology. No attempt to make things right. No offer to replace the order. No concern whatsoever that we had spent over an hour waiting. When I told him the situation could have been handled more respectfully, his response was simply, "uh huh." My grandson left upset because he never got the ice cream he had been waiting for. We drove over two hours, spent more than an hour inside the store, and left with nothing except frustration and disappointment. This review is not because they lost an order. It's because of the complete lack of professionalism, accountability, customer service, and basic courtesy shown by the staff. We will never return, and I cannot recommend this place to anyone JUST DONT GO HERE !!!! The owner of this place should be made accountable for hiring such a disrespectful lot of JUST DO BETTER or eventually your doors will place and you will be replaced by a gourmet cupcake store .

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Cookie Dough Monster

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We finished off our day of expo with tasty milkshakes. The wife also saw the cheesecakes and wanted…read morea turtle sundae version. Great place for to hit that sweet tooth craving. We would have burgers too but had enough to eat already.

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Shoney's - 3164 Pkwy - buffets - Updated November 2026

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