Last time we were in the area we stopped and this Cici's and loved it so we decided to give it another try. Once you walk in you purchase your buffets and collect your cups. The dining room is a nice size with plenty of seating. The workers were nice and working onion making pizzas. All the pizzas looked good, fresh, and were hot. For it being a buffet it was quite clean. The salad area was the only messy area, they barely had any lettuce. The food tasted average for being Cici's. The only issue I had was that no one picked up our plates while eating, so our table was a little crowded. Overall, a good experience and would comeback. read more

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Every time we visit the Pigeon Forge area, we go to this Cici's Pizza location. It's always great! Today, was no different. Sandy and Clint, the staff that work there, were exceptional. Clint welcomed us and checked on us to make sure we were good. Sandy called out every time a new pizza came out so we all know which new pizza is at the buffet. Like Clint, she also walked around to check with everyone. We ordered a special request for a pizza we wanted and it was done so quick. Of course, the food was delicious!! We will definitely be back! read more

Poor service. They charged my card but would not let us eat because the receipt did not print. I provided proof they charged my account but the manager did not care. Made me feel like I was trying to steal food when they literally took my money and told me to leave. Corporate was no help so don't be surprised if you see this review a few places. read more

Never tried this location but it didn't disappoint! We love Cici's and love to eat it when we visit. The desert pizza is always good and the pepperoni was the best I had in a while. They are using the slices and the cups now and it was great. Highly recommend! The price for an adult buffet 10.99 plus drink so it is definitely a bargain!! read more

The staff is very rude at this Civi's Pizza. That made it an unpleasant experience. The pizza was good.

Always a good stop. My preferred Cicis location in the area. Management is speedy and will make certain pizzas upon request. Try to go during the slow parts of the day when less people are there. It can be unpleasant to be in there when the place is packed. read more

Good food and a great price. Don't see a pizza you like? They'll make whatever pizza you want. The staff is very friendly and knowledgeable. Very clean buffet line and tables. An excellent place to take you or your family to eat without overspending. Plus, they have an arcade for the kids or adults. read more

DISGUSTING - dry poorly prepared pizza left out too long for your consumption. A bunch of employees that don't care led by a Manager that doesn't care makes for a pretty low quality Cici's experience here even for Cici's. They advertise a Buy One Get One Free Coupon here but do not honor it when you go to use it. They have the coupons at the counter too, but won't tell you about them or give them to you unless you fit their profile. Awful business practices. BOGO Coupon Here - https://www.destinationcoupons.com/cicis-pizza/cicis-bogo-coupons read more

Without a doubt, this is my favorite Cicis pizza ever! Whenever we vacation in Pigeon Forge or Gatlinburg, we always come here to eat with our kids. The service is friendly and fast. The restaurant is clean as a whistle. The pizza is delicious and the salad bar is one of the freshest I've ever had. My kids also love the breadsticks and the pasta. We are vegetarian, and they will always make a fresh veggie pizza for me at my request (which everyone else always wants to eat as well!) My kids also love the arcade and playing games after they've had their pizza. It's easy to get to if you were anywhere in the Sevierville, Gatlinburg, or Pigeon Forge area. Parking is easy and close. read more

The service is good but took 45 minutes to get the food . I got 2 large pizzas 1(pinaple,ham) 2(chicken ,bacon) with some cheesey bread.bolth very bland with little to no taste at all for the first Time in my life the pinaple was the only good tasting thing on that pizza. The place was pretty clean but not the dirtiest I have seen read more

Cicis Pizza - This is what I ordered - Pizza Near Me - Pigeon Forge, Tennessee

Their management has decided you must buy the buffet to use the restroom. I would have used more than their services, but I did not as this was rude. read more

This is literally the best Cici's I've been to. Please take this with a grain of salt, as i am comparing it to other Cici's. This is not a 5 star review compared to say, a really clean Waffle House in Atlanta, or a French Laundry. It was clean. They kept shoveling the pizza so I should shovel it into my gullet. Minimal screaming kids. Large gaming area available. We went for a 5:00-ish PM dinner on a Saturday, it wasn't super crowded and the line kept moving without issue. We originally wanted to go to one of the "Old Mill" restaurants, but they had a 2+ hour wait and I don't know about you, but that's not a wait, that's just showing up 2 hours later to try and eat. So go, enjoy the kids throwing pizza and pasta all over each other and the slimy floor by the beverage refill station. Also, for the love of everything holy, they serve Coca-Cola products as God intended. Pepsi is just wrong, both preferentially and morally. read more

Good food that was got and ready!!! The stuff we're quick and kept up with making more pizza and food. The kids loved the arcade. We look forward to going to more Cicis Pizza back at home. read more

My family loves Cici's pizza, the one near us (Johnson City) closed several years ago. We stopped in at this location and was greeted with a smile and friendly service, food is always great and at great prices. Workers also keeping tables and plates return nice and clean. This location is a great place to eat and kids can also enjoy the arcade. read more

The food was a little cold on the bar but other than that, it was great! the service was okay too!

The food was regular but the service was horrible. We ordered personal pizzas and got the beeper you have to use a form to fill out and they got my pizza wrong. In my party 2 others ordered personal pizza which their beeper never went off when we asked about it one server laughed about not having it. Then they didn't give my mom her pizza on 3 different times they kept putting the pizza out for everyone instead of giving it to her. Okay read more

This is the worse place to visit in Pigeon forge the whole place was dirty an the place wasnt busy at all . Theres No excuse for a restaurant to be this dirty . There was water on the floors also ice was piled up on the coke machine you could see mold on the side of coke machine . There was dirty plates on tables food on floor . The Manager Norma couldnt speak English good enough I asked her the same thing 4 times an she still couldnt give me a correct answer . I had a Free dinner card with this manager name on it Norma I ate there a few months ago an same thing she denied giving me a meal with a free meal wrote on the card with her name she told me she cant take it because I had to buy a adult meal with it an it clearly said One adult free . Sad she should be fired read more

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This Cicis was very clean, and the atmosphere was calm and inviting. The arcade was reasonably priced :) the staff were helpful. Will be visiting again. read more

Great good food had to close because of snow but they let us eat n take left overs thanks

Had a large group we needed to feed. I contacted the group sales in August to make reservations. It took them a few weeks to finally get back to me and then it was a hassle and took 2-3 months to complete the reservations. We get to cicis with our group at 11am (30 minutes early) and there was a line out the door so we wait in line. The line does not move. By 11:40am (10 minutes past our reservation) we walk up to the counter to ask about the reservation. They tell us there is no reservation and we have to continue to wait in line. There is only 1 person on the register/front counter and 2-3 people in the kitchen, very understaffed and unprepared. We get up to the register and they have no idea about the group rate we had talked about when we made reservations. The food was good, but service not so good. read more

no ice drinks were bad food wasn't the best. Definitely went down hill form a few years ago.

All food and service was good . Restaurant was definitely short staffed but the employees handled it well.

If your kids love pizza, don't skip this one. From the second we walked in, we were greeted with a smile and friendly service! Look, this isn't some NY gourmet pizza joint or fancy Chicago deep dish. It's pizza done right and pretty damn good for a buffet! Let them make you a custom pizza and you'll be surprised. And do not forget to get the cinnamon rolls, or dessert pizzas because those are damn tasty. read more

This location was given horrible reviews. I almost didn't go because of them actually, however the kids were insistent that they REALLY wanted Cicis while we were on their vacation. In the door my kid always ask for Mac&Cheese pizza. I asked at the buffet and the manager was SUPER quick to get a pizza out. I had explained to the manager that they had really bad reviews and he told me he was a new manager there hoping to change that. Why did I put 5 stars? Because the manager was non stop busting his butt to ensure people had hot/fresh food. There were times the buffet seemed empty, but it was not due to the manager and team there not trying. No matter how quick they put hot and fresh pizza up there, it seemed it would disappear faster! Kids said they'd of given 3.5 stars. When I asked why, the only thing they didn't really like was that no one was cleaning off the dirty plates from the table and the desserts were cold. read more

I don't write many reviews but Don't eat here. The first night on our vacation here we opted for pizza because that's what the kids wanted. You could tell they were short handed and had issues due to COVID but I'm not going to down them on that part due to that not being their fault I will say though that our food we ate all 8 of us went back to the hotel that night and got sick to our stomachs and had diarrhea. I know that's a lot of information that you might not want to know but don't want someone else to go through what we did. Don't know if someone didn't wash their hands or if it was just something that didn't get cooked right or what but it was not a coincidence that we all got sick not just one of us. Think wisely before eating here. read more

Typical CiCi's pizza. They were short staffed but worked super hard to keep up with the demand. Very large seating area. I would recommend if you like pizza buffets. read more

Great food great selection. Nice staff. Clean environment. Family fun. Cheap and all you can eat love this place so much. read more

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OK their pizza isn't that good. However the customer service at this location was amazing. My daughter loves the pizza and the cinnamon rolls...... so that means I'm going there. The chicken or soup was actually pretty good. read more

This was our first visit to this location and must say it's the 2nd best CiCi's we've ever been to. Got a Groupon for $10 for 2 people & drinks included. Yes, they were slam packed, but they pretty much kept up and there was always fresh hot pizza on the buffet. If by chance you had to wait to get your type of preferred pizza, you waited no more than 1 or 2 minutes. read more

Positive: Updated, Pizza was decent and fresh, bathrooms were clean. Negative: The main area was disgusting, floor was nasty. The buffet was 7.99 without a drink. They had pizza, salad bar, brownies, and cinnamon rolls. Food was alright. You get what you pay for. It was very packed. read more

Food was hard and horrible quality. During the lunch rush too! Found a fly baked into my cheesy bread, flies covering the salad bar... last refunded me half my order but was not even worth that, no wonder why all the other Cici's pizza went out of business! read more

First night in town, the kids wanted pizza and we didn't want to spend a fortune and of course, everyone always wants something different, so Cici's it is. This location was ok. Several of the pizza's were good, but others were just ok. They were quite busy as a large group of teens and adults came in just after us, and the pizza's weren't being put up too fast. I guess they couldn't keep up. We might or might not go back. It was just ok. read more

Rude manager. The way she talked to my kid, I almost asked for my money back. Pizza is pizza when it comes to a place like this. That's fine. But you do not get a attitude with the customers...... read more

Cicis a pizza chain that can not compete with the others. The ccis in my hometown closed there are 3 in the pigeon forge area. The buffet is 7.99 more that you would pay in a non resort town, usually 5.55 or 4.95 for lunch. We had a coupon buy 2 large drinks for 2.50 each get 1 buffet free. So I payed $5 to save $3, not a deal. The bar includes soup, which was salty and greasy, i couldnt eat it. The salad items were hot,had no taste, and not chilled and looks like items had been there several days, no cheese on the salad bar (cost cutinng) i could not eat the salad. There were 10-12 pizzas on the bar but their cost cutting has greatly impacted the piazza. The toppings on the pizzas were minimal, (buffalo chicken pizza had few small squares of chicken and a faint drizzle of buffalo sauce for example). Desserts were no better, a chocolate brownie, and cinnamon rolls, - which were very light on the cinnamon and even lighter on the icing. Then sign on table says i should bus my own plate and scrape it into the garbage. Yes they did not clear dirty dishes. No value to eat here, too many other places in the area. read more

I eat at this Cici's at least 2 times a week, usually 3 times. The employees are awesome, the food is awesome and I couldn't ask for a better experience every time I go. They always fix my favorite pizza, the salad bar always has my favorite items along with my favorite dressing. I'm going back today! read more

We like Cicis. The night we went to this location we had a good meal and there was a variety of pizza. Everything; pizza, pasta, salad bar was fresh. The staff was also friendly. We would go back. read more

Super dirty , horrible food and no one cleaning anything. It was a waste of my money and just praying we don't get sick. Did not have a much of choice as all were super hungry. I would be ashamed if I was the manager of this place. read more

Everyone was rude, out of kids cup kids. Told us we couldn't have a big cup with a lid. Very mouthy manager, Adam. We are from out of town and this is our 2nd visit here and the first one was just as bad. I also left a review then. For the tourists in this town, you should probably hire people that care about their job and customers. read more

Walked in to this location on 3/25 and the PIZZA buffet was out of all pizza but teo pieces of mac and cheese pizza yuck they had to stop taking orders as they had no food and people just standing there not knowing what to do when they do put pizza on the buffet it was under cooked terrible terrible terrible will never return read more

Another location of the family-friendly Pizza buffet restaurant. Nothing too special about the Pizzas, and the salad "bar" suffered from aging iceberg lettuce. At 1 pm on a Wednesday it was light on customers, but fully stocked with Pizzas. Good dessert items, but skip the extra cost "S'mores" item. Can get pricey for a big family compared to ordering a couple from all those Little Caesars/Papa John/Domino deals as its now $8 plus $2.50 for a drink for each adult. read more