I had such a pleasant experience, purchasing shoes at comfort one in Mclean. The owner of the shop…read morewas very knowledgeable. Patient kind and understanding of my needs. He discussed the nuances of the different brands in order to help me make a selection which was right for me. I can't think of the last time I had really good service in a shoe store, but this was a pleasant surprise. excellent shopping experience. There's also a machine that reads hotspots on your feet to better determine size with and insole needs. Very happy with my shoes.

What I like about this store is the shoes are really good quality, are truly comfortable, have lots…read moreof options and colors to consider, and the staff was very helpful. Win! Win!

The Comfort shoes staff provides excellent service…read more Their shoes address multiple foot concerns.

I love love love Comfort Shoes! Most importantly, they carry a wide selection of wide width…read morewomen's shoes as well as a smaller selection of men's. And, as important to me are the many choices of very stylish shoes that are available in wide widths. Sales are great, I've purchased three pairs recently of shoes at 50% off :-).... I shop for shoes at the Alexandria, McLean and Washington DC stores and all are equal in choices of shoes and exceptionally friendly and patient employees. Go, people with wide feet, especially. You will enjoy and be rewarded by the many cute styles (no SAS for me) in W I D E widths not found in the majority of shoe stores in the US with the exception of stores in Europe (in the past where I've purchased many pairs of shoes and sandals)... Thanks, Comfort One for appreciating women's long overdue need for choices in wide widths shoes, boots and sandals plus recognition of women's loyalty and purchasing power!!

This wasn't the shopping experience we were anticipating. Upon walking in, the store is large and…read morewell organized; however, the merchandise selection was less than desirable. Many of the shoes felt outdated and didn't align with the styles we typically enjoy purchasing. We were visiting the area and planned a full shopping day. We generally love DSW, but this particular location seems to offer a lower-quality or less trend-aware selection, perhaps the buyers for this store aren't keeping up with current fashion trends. The store was also fairly empty, which stood out, especially since it's located in a busy shopping center where other stores were bustling with customers. Another difference we noticed was that most of the staff were gathered near the registers. At other DSW locations, we usually see associates walking the floor and actively assisting customers. Overall, it was an okay visit, but not one that met our usual expectations for DSW.

I had a very disappointing experience at DSW Designer Shoe Warehouse…read more I am usually not the type of person to write a review unless it is for an exceptional experience or a truly negative one, but this visit stood out for the wrong reasons. I was in the store from 7:00 to 7:50 PM carefully deciding between a pair of Clarks and Dr. Scholl's shoes. A kind associate helped direct me to the loafer section, and after taking a quick trip outside to use the restroom since the store does not have one, I returned right at 8:00 PM knowing exactly which pair I wanted to purchase. Instead of being assisted, I was immediately met by a middle aged man who repeatedly told me the store was closed, even after I explained I just needed to quickly grab the one pair of Clarks shoes in size 7.5 that I had already selected and was ready to purchase. He refused to help me retrieve them or allow me a quick checkout, despite the fact that I had been shopping there minutes before closing and was prepared to pay. This felt extremely dismissive and like a complete lack of basic customer service. I understand store hours, but refusing a quick, ready to pay customer, especially one who had already spent time shopping, is unacceptable. Unfortunately, this experience has made me reconsider returning to this location.

I stopped by The Shoe Shoppe in Tysons because I have a pair of slingback heels that I love, but…read morethe back strap constantly slips off my foot and makes them almost impossible to walk in. I really wanted to wear them to my cousins wedding and this shop came recommended. I originally thought the strap needed to be shortened, but the staff suggested a different fix. They told me that adding a pad under my foot and a non-slip band on the strap would solve the issue. It helped a little, but not completely leaving me somewhat disappointed. In addition to not receiving a complete fix, what really disappointed me was the service or lack thereof. The man working there barely looked up from what he was doing and never asked me to try on the shoe to see the problem for himself. He gave short, vague suggestions and seemed uninterested in actually helping. I had to walk back and forth to the shelves three separate times to find the products he mentioned, rather than him taking a moment to show me where they were. The whole interaction felt dismissive and rushed. The shop itself is tucked away inside Tysons Mall, so it is easy to miss unless you are looking for it. While it is convenient if you are already nearby, I would not make a special trip back. For a store that specializes in shoes, I expected more attention and care. The experience left me unimpressed and still struggling with the same pair of shoes.

Brought a beaten up leather Gucci purse back to life! They exceeded my expectations by far…read more They also added the sole protective surface to a pair of CL red bottoms which also turned out nicely.

My grandchildren are growing taller and their shoes needed some love. Shoe Train has a nice…read moreselection of shoes for children of any age. Shoe Train is my favorite store to measure and fit shoes. I have been coming to Shoe Train with my own kids and now, my grandkids. My granddaughter grew two shoe sizes. We found a nice pair of shoes. Service was fabulous. We had a really nice lady measure my granddaughter's feet. We tried on a couple of pairs of shoes and decided on a favorite. I think the shoes are fairly priced. You pay a little more for the time and attention you receive. One granddaughter down and one to go, see you this weekend Shoe Train. Thank you.

I decided to go back in because I really need my children's foot measured and I didn't want I order…read moretheir shoes online or get them some place random. This experience was much better. The two people I dealt with the initial visit were not there. There seemed to be about 3 salespeople working and the one I worked with was extremely friendly. They have a great selection. I can't emphasize that enough. I got some ugg books for my daughter along with unicorn tennis shoes and ASICS for my son. This was a much better interaction. I'll write the first one off as a fluke.

Alexia at the cash wrap was extremely helpful. She went out of her way to find someone to help me…read moreto find a pair of shoes. I appreciate led her service. Thank you.

It was a Nordstrom kind of day... lots of great deals and shopping for the holidays! Found some…read morebeautiful soft comforting blankets, soft PJs and some baby clothes for gifts. There are a lot of great gift items here. Upon checking out, the cashier was so very kind, I wish I wrote her name down. Happy shopping!

Truly a hidden gem. Friendly and knowledgeable staff. Will was great with my daughter and…read moreimmediately selected the perfect shoe to help her learn how to walk. She loves her shoes so much, she would sleep in them if I let her! With retail becoming more and more impersonal, it was refreshing to be able to walk into an actual brick-and-mortar shop with people who cared that we were there and were happy to assist us. I remember going to the shoe store when I was little. I'm glad my daughter can have that same experience.

I absolutely love this shoe store for kids shoes. A walk back in time when someone knows shoes and…read moreknows kids. Worth the drive if you are further out. My #1 choice for my littles each time we need shoes

Although there are several DSW shoe stores near my home, I keep coming back to this one! The…read moreinventory in stock is one of the largest in the DMV. Also, they are great sales and prices on their clearance items, which is fully stock with shoes that are more in style and in season; not as dated as some stores. I would agree with some of the comments here that at times when I come to the store, the customer service is a hit or miss. There are times when you are greeted as soon as you come through the door and/or someone ask if they may be of assistance. Other times, it can be crickets and the staff here seem to walk around as if they don't want to be bothered. lol. This does not bother me personally, but I can see how others may be offended, especially when you're spending your hard earned coins in this store. A little customer service, goes a long way.Other than this, I have no complaints. Between the huge selection that seems to be ever-changing and well stocked items for males needing larger sizes, this store is the place to shop for me. For males, there is a huge selection of male athletic, hiking/walking shoes, and dress to casual shoes as well. As for the females, there are plenty of shoes, variety of styles, and accessories (bags, belts, clothing, etc). as far as I can see across the floor of the store. You can't go wrong with this place...imho. Of course, I'll be back. And, I recommend For the conscious buying "shoe lover" --as they call it here looking to save a few dollars or buy shoes on the cheap.

This DSW unfortunately did not have a large selection of shoes and we noticed the prices on some…read morepairs were higher than other DSW locations. We will visit another location or online in the future for a wider selection of products.

I don't normally review places like this, but the customer service was really excellent. I was…read moregreeted by multiple people when I walked in. They were very helpful and I was in and out quickly. I did not buy shoes, but my wife wanted a gift certificate from this place which also tells me it has good quality shoes.

They literally sent me the USED and DIRTY Boots!!!…read more Buy your things elsewhere! Not sure what is going on with their quality control or their distribution center but I can not believe they sent me used boots! I bought a pair online recently and when I opened the box, the boots had mud all over the sole and the boots were full of creases! Now what? I gotta take time to return them, I need to go to a store and talk to someone....waste gas, and i won't be able to wear them when I intended to wear them