Terrible customer service!! The employees had zero awareness of who was next in line to help. In…read morehindsight, I should've been aggressive like at a swap meet for attention. Selection: well can't tell you. Waited 25 mins and no one made eye contact with me. Don't worry, I'm happy to spend my money somewhere else!!

So I've had a mix of experiences. I had previously bought sneakers multiple times and socks. I was…read moretold socks were on sale if you buy multiples but did not ring up with the sale. Dumb me I didn't notice until we got home and I had already opened some. I chalked it up to my fault. It's hard to find in person stores to try on shoes. I am in the 40+ crowd and I value good alignment and the right fit for my family. I appreciate they carry a wide variety of widths as my family all wear wides. This brings me to our last experience. My partner doesn't always love trying on shoes but I find it's the best way to get proper fitting shoes for him. We tried on a few as the new version of his current pair no longer fit so well. 2 team members went to the back at the same time. I could hear one of them very clearly say jeez thanks for taking them they're a handful laughing. I mean if you're going to talk about clients at least do it quietly. Just because I can't see you doesn't mean I can't hear you. The person getting the different shoes wasn't even asking any follow up questions about how does this feel or any follow up to help facilitate finding the right fit. I bought the damn shoes because my husband needed them and I shouldn't have. Nordstrom is far and I hate the parking but at least they value their customers. Pacers doesn't carry as many wides in stock at the location closest to us. I've never felt this way before. We won't be back.

I stopped by The Shoe Shoppe in Tysons because I have a pair of slingback heels that I love, but…read morethe back strap constantly slips off my foot and makes them almost impossible to walk in. I really wanted to wear them to my cousins wedding and this shop came recommended. I originally thought the strap needed to be shortened, but the staff suggested a different fix. They told me that adding a pad under my foot and a non-slip band on the strap would solve the issue. It helped a little, but not completely leaving me somewhat disappointed. In addition to not receiving a complete fix, what really disappointed me was the service or lack thereof. The man working there barely looked up from what he was doing and never asked me to try on the shoe to see the problem for himself. He gave short, vague suggestions and seemed uninterested in actually helping. I had to walk back and forth to the shelves three separate times to find the products he mentioned, rather than him taking a moment to show me where they were. The whole interaction felt dismissive and rushed. The shop itself is tucked away inside Tysons Mall, so it is easy to miss unless you are looking for it. While it is convenient if you are already nearby, I would not make a special trip back. For a store that specializes in shoes, I expected more attention and care. The experience left me unimpressed and still struggling with the same pair of shoes.

Horrible shop. They repaired an open seam on my handbag. The repair is not straight and is so…read moresloppy. The bag now has holes in it and cannot be repaired. The owner Lee's response, sue him. Buyer beware, this is not a reputable shop.

This shop is wonderful... Kara ( hopefully I spelled her name correctly) is the sweetest, attentive…read moreand has remarkable customer service! There are a multitude of selections for the needs of performance artist/ performance professionals. Going forward... my "go to" spot for sure. Prices are good also.

A solid dance store to go for a pointe shoe fitting. So many pointe shoes to choose from. The…read morefitters know what they are doing and are super helpful. It is a little far for us but worth the drive. We will be back!

Sizing-perfect fit- best running/walking shoes o have had . The staff was so helpful and patient.read more

Second experience of pressure sales at this store. The sales person was visibly upset that we…read moredidn't even want to try the very expensive insoles. We ended up just buying the (expensive) shoes and he was rude. Two stars because they have a good selection of shoes. A little sales training would go a long way to help. Probably won't give them a third try.

I used to go to this place when it was in Falls Church City. It was always overpriced and sort of…read moresnooty, but they had some unusual and cool clothing items I purchased over the years. When they moved to McLean earlier this year, I went with about 20 items to put up for consignment. (I had made appointment as they require.) I brought in beautiful clothes, in excellent condition. They took the boxes to the back to inspect the clothing and choose which they wanted to take for consignment; and while that was going on I browsed. I couldn't believe the downgrade in the clothing; while the quality was fine, I did not see anything stylish for sale. I was not even tempted to try anything on. After about 20 minutes the owner comes back and says she cannot take any of my items, although she would consider one in the fall (it was a spring/summer item, as were all the pieces, as this took place in mid-Spring) and I "could come back in a few months." Super dismissive and arrogant. The one good thing was the friendly young man at the counter, who I chatted with while I waited. I see the positive reviews here are years old, so here's an update: NTY management is just as or even more snobby now, the prices are even higher -- not just because of time passing but also likely the expensive location -- and they don't even have cool clothes any more.

Not a lot of recent reviews for New To You--well, I'm here to change that. I had a nice experience…read moreon my recent first visit to this store. The staff were visible and ready to help but not pushy. The inventory was well curated and full but not overly stuffed. I saw a number of nice sweaters and dresses that I liked, and I ended up buying one. Also a lot of fun gifts, jewelry, and assorted decor items. This store is geared toward an older crowd, which I really like. I'm past the age of shopping at some other resale boutiques that focus on only the trendiest items in juniors sizing. New To You is more JCrew and higher-end items. Prices seemed to be about 50 percent off original retail. Could you find some of these items thrifting? Sure, but it'd be like pulling a needle from a haystack. I'm willing to pay more for a tailored selection of good-condition items. I'll come back to shop here.

DICK's has been around since the late '40s, and they carry a great selection of apparel, shoes,…read moreaccessories, and outdoor items. We stopped by this Fair Oaks location to look for shoes, and we were impressed that they had a larger collection and also different styles of specific brands, compared to department and specialty shoe stores. It seems as every DICK's carry different styles, so be sure to check a few locations out. The staff here were friendly and sweet, and they had a great system of looking up the shoe and delivering them to you to try them out. There could be more seating area, as it was super limited, and there are various cashier points around the store for an easier checkout. Located at Fair Oaks, there's ample parking in the mall lot. +great selection of shoes and apparel +friendly service +located at Fair Oaks +plenty of parking in mall lot

Buy your item from their website NEVER BUY FROM Dick's. A store is only as good as its customer…read moreservice, and its entire success depends on the loyalty of its customers. For years, my family, friends, and I have been fiercely loyal to Dick's Sporting Goods. Whenever it came to sports items or fishing gear, I never even bothered checking other websites or competitors; I always went straight to Dick's and proudly recommended them to everyone. That loyalty ends today. Last night, I went to return a pair of shoes. Yes, it was past the 90-day window, but the shoes were completely unworn with the tags still attached. Any reputable store would, at the very least, offer store credit as a gesture of goodwill. Instead, Dick's policy is to buy it back at the lowest possible selling price, which feels like a complete rip-off and a scam to steal customers' money. To make matters worse, the store manager's behavior was incredibly rude, dismissive, and utterly unprofessional. Shocked by this treatment, I called their Customer Service line, expecting them to de-escalate the situation or at least apologize for the manager's misbehavior. Instead, the representative was completely useless. They didn't even care to ask which specific store location this happened at, offered zero help, and didn't even bother to apologize. This is, hands down, the absolute worst customer service experience I have ever had in my entire life in the United States. The silver lining? I also bought two pairs of shoes directly from the brand "On" last night. Due to this awful experience, I am returning the shoes I bought at Dick's, and I contacted "On's" customer service instead. "On" handled my situation beautifully, professionally, and resolved my issue with ease. My advice to everyone: If you want to buy sports gear, go directly to the brand's own website or store. Dick's doesn't give you any special discounts, their return policy for unworn items is a joke, and they treat loyal customers like garbage. I will never step foot in a Dick's Sporting Goods store again, and they have permanently lost my business.

2/14/22 On 2/4/22…read moreWhile waiting for our pizza at Little Ceasar's Pizza, we checked out this store. We were greeted by the staff members upon entering. After a short amount of time we were approached by one of the owners in case we needed assistance. I did not need assistance and neither did my wife. Still, we appreciate the offer. I saw one outfit I liked, but my wife doesn't wear skirts or dresses. Something she picked up from her mother. Nevertheless, I liked the dog picture, but will have to imagine someone else wearing in my mind. Guess I will put it on one of my characters, but I digress. There are other items I this store and I only got a glimpse of what is sold here. Still, the staff was friendly and I will pay another visit to this store. I might just find something I could use next time.

Really cute little Korean clothing and accessories boutique!! I'm a fan of Korean style/aesthetic,…read moreand have always wanted to visit one of the little boutiques in Annandale, VA. I ventured in and was wooed to make several lovely purchases by the very attentive shopkeeper! One cool thing is that we discovered we have variants of the same surname! (My husband is half Korean.) It's a relatively uncommon Korean name, so that was pretty neat. I probably wouldn't have bought anything (the items were a bit pricey for my income), but Kum (the nice shopkeeper) gave me discounts after I asked if there were any sale items. I realized that you can definitely barter a bit, especially if it's your first time. They want to make you a repeat customer! I was surprised by the pretty leather handbags. They were a bit too expensive for me, but my eye was caught. They have a variety of colors and styles (more unique than you'll find at TJ Maxx). The clothing was interesting. A lot of the styles were not quite for me (intentionally loose blouses with pretty involved/sparkly patterns), but there were a few that I absolutely loved. I ended up getting two BEAUTIFUL flowy skirts, of very good quality. It's so hard to find delicately made, modest, beautifully worked skirts like these. I bought a blouse that has a lovely pattern (it's a fabric that Kum assured me is sought-after in Korea). I bought the loveliest little tulle scarf (they had a variety of colors...could have bought them all). Kum was constantly checking on me as I was trying things on and brought me tops and bottoms based on what I'd picked out. As a former sales associate for a women's boutique, I can tell you that this strategy WORKS and is actually appreciated by customers who just want a little encouragement (and a little pampering, if I'm being honest!). She even brought me some bold kitten heels...that cracked me up! But I was actually considered some black-and-white striped ones...and I never in a million years would have tried them on without her suggestion. I also bought something I never thought I'd buy...stylish tennis shoes. They're absolutely adorable (see the photo I posted). They were thoughtfully displayed in the fitting room stall (brilliant marketing move, putting attractive handbags and a variety of shoes in there to catch your eye!). They look like they're emulating a designer (I'm not in the know enough to know which one) and are super cute. Kum asked me how I'd found her shop. I had seen a few Korean boutiques while getting amazing authentic Korean comfort food, and did a simple search on Apple Maps for "Korean apparel." There are several other boutiques in the area which I look forward to perusing. She said she would love to attract more visitors who aren't Korean. I told her that I agreed, that I thought lots of ladies would love her store. She asked if I could leave a review and I enthusiastically assented! Visit this store if you want to spend an afternoon imagining what it would be like to shop in Korea! Don't worry...prices are displayed in USD, not Korean won. ;) There's something for everyone here, and I bet you'll be asked where you found your purchase!

Always have what I need, helpful friendly service in a well stocked store ) so long as you're a…read morecompetitive swimmer build. NO Fat lady suits .... Which I need. But they have a great selection of googles, caps, etc. has been around for a long time and is still the go to place... you get what you pay for , so a good long term value.

I love shopping local and Sport Fair is a really special store. As a swimmer growing up I always…read morewanted to see items before I purchased them, and this is the first time in my life--of course well after my own swim "career" has ended--that I can. My kids will never know how lucky they are, ha ha! Sport Fair has just about everything except Tyr. I miss that brand but I love Speedo and Arena products just as much. The amount of stock is amazing, and the accoutrements are all there from special towels and goggles to training aids and drag suits. They might not carry every specialty item you dream of, but they carry a reasonable facsimile and as I like to say, all you need to do swimming is a suit and goggles. All that other stuff is just other stuff you gotta keep up with! I've ordered branded swim caps through Sport Fair and have been really happy with the quality. I've purchased training suits for me (the giant drag suits), goggles, swim caps, and suits for my kids. In particular I was thrilled to get toddler size speedo suits for my daughters so they don't have to wear Target bargains. If you want your kid to learn to swim, they have to enjoy it and being dragged to the bottom by a stupid tutu or other absurd sexist decoration on a toddler suit from target is not my idea of fun! So not only have I thought the suits from here to be more fun for my kids, but safer, too. Really pleased to have this gem in our community.