Those that think customer service is dead, visit Sole Focus. You are greeted as soon as you walk…read morethrough the door by Gail who treated me like a family member. She took time to make sure the shoe that I choose was the right fit and comfort. If you need quality shoes, don't look any farther than the Sole Focus in Staunton.

The person working fitted me for a new pair of shoes and I walked out feeling very confident in my…read morepurchase! She really listened to what I was looking for and made sure I got the right size. They are very comfortable and cute! The price was also the same as online, so I also got the satisfaction of being able to support a local business without worrying that I might have spent more than I needed too

Great customer service. Ended up with a great pair of black boots. I'm a wide foot so it's usually…read morehard to get something to fit .

The only place that has a variety of boots in Charlottesville area. About 20 mins from downtown…read moreCharlottesville. The boots were arranged by size and normally what you see is what you got they don't have back up size.

Been stopping by here off and on for years. Great store with excellent inventory. Everyone I've…read moreinteracted with has been absolutely fantastic. Helpful, knowledgeable and great to do business with. Not many of these kinds of stores for men around so when you find a jewel like this it's important to support.

I won't shop for suits anywhere else as long as I'm in Charlottesville, and here's why:…read more I went in to get a suit for some upcoming job interviews. Mike sized me up and was immediately on the phone to order my suit from his supplier, with expedited shipping at no extra charge. The price was a bit more than I'd pay at Men's Warehouse, but not a whole lot more, and the garments are of noticeably higher quality, and each suit comes with lifetime free alterations. He called me the minute it came in, and I went down to try it on. It fit great, and looked great, but I immediately noticed it was a charcoal grey, rather than the lighter grey I wanted, and which I heard Mike order on the phone. In short, I knew it was the supplier's mistake, not the Shop's. But Mike didn't pass the buck, didn't explain it away. He took accountability for his supplier's mistake, and had the charcoal suit altered for me to use in my interview, and ordered the correct grey one for me when I get back. I was expecting to give back the charcoal one, but when I returned to try on the altered suit, he insisted I keep both for the trouble. I was blown away. Mike's words were "I do business the right way, the way it used to be done". Indeed. I can't recommend this place highly enough.

Over the years I've purchased many items online and I've always had a great experience…read more Most items I purchase I'm really familiar with sizing fit, etc. So unfortunately, I haven't had much interaction but I do look forward to one day checking out the physical location in VA and experiencing the surrounding area/activities.

On Saturday, I followed through on my earlier intention to purchase a pair of boots (AAP Churchill…read morein Horween Mechanical leather) from Division Road. Even though it had been 8 months since I was last in the shop, they still remembered me. Jason, Connor, and Kevin all are great to work with and I always look forward to what Division Road has to offer. Their clothing's aesthetics and the ethics that go into their selection are what really draw me. They really understand the entire process that goes into and cost/impact of clothing manufacturing (working conditions, fair wages, water usage, etc,).

I have enjoyed this store for a couple years and made several purchases. THEY DO NOT ALLOW…read moreEXCHANGES AFTER 10 DAYS. I was planning on making a simple exchange of brand new shoes (just needed a smaller size) and was turned away. I was never told about the 10 days policy and since I had gotten a text receipt - the policy was not in writing on the receipt either. They did not attempt to offer any sort of accommodation. A simple exchange would not have cost them anything as the shoes were 100% unworn. If the shoes were no longer in stock, I would have understood paying a restocking fee of a reasonable percentage in exchange for store credit. Instead I was RUDELY dismissed. I cannot recommend this shop based on this poor experience.

Lots of cute clothes, great inclusive size range, prices seemed reasonable and appropriate. Owner…read morewas friendly and helpful, gave options and helpful advice. A welcome addition to downtown Waynesboro

I purchased over $500 worth of clothing. One of the linen shirts did not perform well for me. Even…read morewith my receipt this store would not exchange the item. They were rude and embarrassed me. They do not want to develop a long term customer relationship. Would not shop at this location. Madewell, Outdoor Provisions and LL Beans have much better customer service. I have shopped at Talbots for over 20 years and have never experienced this type of rudeness.

I went into the store m trying to find slacks. I was exhausted from searching around in crowded…read moredepartment stores with dressing rooms, messy from seemingly uncaring customers and not enough staff to help out. Someone (Logan) greeted me kindly, asked about what I needed and started helping me out. She took me to a dressing room, wrote my name on the door and tried to find what I needed. When she had to go, she turned me over to another kind employee after introducing her to me personally. They did the running around and helped me out with a lot of patience and thoughtful feedback. What a relief to be cared for so attentively and patiently. This assistance I was given was a breath of well needed fresh air and I left with a pair of slacks and a nice sweater. They considered my financial limitations and never once pushed a higher end sale. Thank you, Ladies!

The best shoe buying experience I've ever had was with Wilderness Adventure. The associate who…read moreassisted us spent quite a bit of time with us. She made sure every pair of shoes we tried on would be a perfect fit and would stay that way once the shoe was broken in. We were buying Birkenstock's and when she learned it was my first pair ever she made sure I knew that I should only wear them a couple hours a day for a week. They also give you 20% off a second pair and a percentage of your sale back in the form of a gift certificate to use on your next purchase. This is a great incentive to make a future purchase but the real reason we will be back is because of the attention and truly personalized feel of the experience with our associate. Everyone was friendly and attentive but not overbearing. They didn't make us feel like we needed to make a decision and get out. I recommend everyone visit their store.

Fantastic customer service!!! Rhonda and another wonderful staff member spent a lot of time with…read moreme. They patiently helped me find a pair of Oboz hiking shoes that fit correctly, and are incredibly supportive! The shoes have made a huge difference in my life. It is because of the great customer service, and the large selection that I purchased shoes at Wilderness Adventures. I'm so glad that I stopped in to look around. You can't get caring service like that from a computer! Thank you so much! Looking forward to my next adventure.

Ordered some Christmas pajama bottoms from them online. Price was reasonable and they had fast…read moreshipping and good communication. Unfortunately, the item didn't fit. I had to pay return postage. I chose to get a refund as they did not have the size I needed. If you know the exact size you will need, then maybe it's worth it. However, if you have any doubt, just know they do not waiver on their policy of you paying the return postage. Buyer beware!

Lovely shop! I've been to CCP several times and they always have the best stuff! Everything from…read moreJack Rogers, Sail to Sable, yeti & more; they have great stuff for both men and women. This place is my favorite shop for brand name preppy clothing & accessories. The Staff is always friendly and helpful. Definitely recommend!