This is a tough review the young lady who made me the daughter of the owners help me I had to return some shoes because they hurt my feet wearing them for just five minutes around the house. I upgraded to spend over $100 more my choice no problem. This is my second visit to the store and where I will caution everybody is they watch you as if you are a criminal. In addition the gentleman that works there, maybe the owner is so overpowering with his Customer service does not let you touch or look at shoes without him being next to you. I don't need help I'm a grown man I know what shoe size I am. I was there to get some black shoes and he's pulling out navy and other colors when I didn't ask for it. The Customer service is over the top in a bad way. They need to let people shop at their leisure and just kindly ask if One needs help. That is why they have a low score read more

We were lucky today! Took my 95 year old mother in law on a shoe shopping spree. We needed wide shoes. They had wide shoes! We needed Sketchers. And they had it! Now, drum roll please....we needed 10 wide. They had 10 wide! It's not easy coming across this size and width. Service was super polite and super helpful. If you have regular width size, there are plenty of shoes for you. Brands like Vans, Nike, New Balance to name a few, are available. Husband and I are even more pleased than mama on this after Christmas gift! Located in the Daiso shopping center on Knott and Katella, there are plenty of parking. So next time you need new sneakers, come on by! read more

Shoe City - Shoe Stores Near Me - Stanton, California

i bought a pair of hoka shoes for my daughter. after a few months the soles started to literally fall off. i contacted the store to ask them to send me a copy of my receipt. they claim it only stays in their system for 24 hours. that is not true. it takes longer than that to process transactions. shoe city corporate wouldn't help either. bottom line don't buy herr and don't buy hoka. hoka won't cover the warranty without the receipt!! manufacturer defect. do they think i made them? i sent them the credit card billing and they still denied the claim!! garbage product riding on popularity. i'm getting the word out, so their popularity will go down. read more

The salesman was pushy and abrupt. I knew exactly what I wanted and was just looking for my size. I have bought Hoka shoes from them before and I didn't care for the sales guy (owner or asst. mngr). I went to the one in Los Alamitos first and got the same reaction so then I went to the Stanton one. I think he must own both because he is obviously someone you would remember. At the Staton one the second time, they didn't have my shoe size in the ones I always get. he suggested I get it in a men's size a half of a size smaller. I tried them on, seemed to feel ok, walked around and then bought them. I am on concrete walking and standing all day and the first day my feet were soo fatigued and hurting on the bottom. After 3 days of this I just couldn't wear them so I switched back to my old pair and order my size on Zappos. I looked up to see if men's and women's shoes are made the same and the answer was no! No wonder my feet hurt where they hadn't hurt before. The worst part is that I can't return these shoes. $194 down the drain because of someone who obviously doesn't know about shoes and is just trying to make a sale. No wonder there wasn't anyone else in the store. read more

Where do people buy shoes anymore? The closest mall to me is dwindling in stores, Marshalls and Ross used to be my to go for kid's shoes but they've really downsized to adult only. DSW closed many brick and mortars so I was at a loss. We stopped in on the way home since it was on the way. My son tried on 2 pairs and picked the black on black Vans which were priced at $45 & typically run for $60 regular price. Some shoes were full price but I did appreciate they had a huge selection in both brands and colors. Clearance section was large (mostly women's & not kid's) but I was on a time crunch so rain check for next time! No issues here; will be back again soon. read more

Shoe City - Some are regular price but there are sales. Clearance wall on far wall. - Shoe Stores Near Me - Stanton, California

Lady literally watched us the whole time making us uncomfortable to shop and look around and literally followed us around the store

Came in today with my friend to check this store out, everything was fine until I noticed that the workers a women and man were following my friend around they seemed a little too paranoid about "theft", their were other people in the store as well but they targeted her for no reason which made it a very uncomfortable experience. read more

Salesperson Alexandria and Manager Elisa were fantastic! I called ahead about a particular shoe and they had it set aside for me to try on when I got there to save time. They were very knowledgeable and helpful. I made the purchase and I will definitely shop there again! read more

I went in today to get some shoes for my son and I and as we are browsing around the employee and the assistant manager were off the bat giving us a judging glances at us. we proceeded to select a shoe we want to try on as we are walking to sit down so my son can try them on the lady is literally stalking us like a hawk like if we are bout to rob the place. She proceeded to ask if we needed help and I snapped and said no we are just looking. He decided that he did not like them so I went to the other side looking for the ones I need for work and was trying them on my son went and tried on a different pair and the assistant went up to him like if he was stealing them and made my 15 yr old very uncomfortable. Mind u he just turned 15 last month and has social anxiety especially when he is judged by the way he looks. I was going to speak my mind to them both but bit my tongue because mY son was there and I don't want him to have a little panic attack. But I'm very furious for the type of customer service they give at this location just because we are Mexican doesn't mean you need to judge. I want to rate it as zero stars but it won't let me read more

How are you gonna have me buy a shoe without trying the both on... Not a good business practice. I'm here with my children trying to find them shoes that fit. Have some trust in humanity. You have thousands of crocks hanging on the wall and hats. Why not shoes in their boxes? Bought them just now. Waiting for manager to grab the key to get me the other pair. read more

This place is a scam, and the workers watched me like I was a bum ready to steal. I was looking at some converse ( that I usually wear and bought all my life) and they were trying to up charge them like crazy, how are you going to sell 50 dollar shoes for 80 bucks. I drove to WSS and they sold the same exact pair for 45 dollars, on top of that the salesman kept eyeing me and was watching over my shoulder the entire time. Horrible store, horrible prices, horrible service read more

NEVER NEVER AGAIN....The first time had 2 pairs ready to pay I asked do you give veteran discount "yes" with I.D. well I didn't have my Marine Corps I.D. on me. But I had a service dog with one & hat sweat shirt truck... But the rules are the rules... so I said bye. Went in their today 2/10/2021 - same thing [ 2 pairs $100.] but this time I had my Marine Corps I.D. So he says this isn't a i.d. - he didn't even read it - now he calls over I guess his wife.The globe - eagle and anchor is our symbol. Lets just say where she grew up their were know Marines [ visible]. Now she looking and he grabs my card and runs it. She trying to say it not a veteran I.D. card... [lol] SO I say no sale then and sir why did you run my card... Now he has to reverse charges and he tries to make me SIGN.. i HAVE SPENT ENOUGH TIME DISCUSSING THEM 2 PEOPLE. THEY COULDN'T RUN WATER LET ALONE A BUSINESS. SEMPER FI read more

Shoe City - 1987 Flight deck of the USS Bella woods Heading to Beirut, Lebanon - to help our brothers after the bombing...... SEMPER FI - Shoe Stores Near Me - Stanton, California

OMG I had the best sales rep ever! Neena walked over with a great personality (I knew she was smiling under her mask ) & asked me a few questions then guided me to the right section. I was done in seconds. As Neena was ringing me up she turned the wheel...Boom just like that the wheel stopped on "A Free Pair of Shoes" What a great experience. She had the great juju. Her Ora was phenomenal! Go see Neena! read more

Shoe City - Shoe Stores Near Me - Stanton, California

This store tried to do a bait & switch on us. My son found all black Sketchers for men that were $39.99, with a sign and exterior price tags on some of the boxes. When the cashier rang us up, they tried to charge $65 and some change. I showed the cashier the signage and pricing, so she got the manager. The manager just said they were marked wrong, it was a mistake, and tried to charge us full price. I told her that we wanted the advertised price, but she refused. We left not buying anything. read more

If you wear anything above a size 10 you can forget about coming to this location. Size 7-9.5, this place is stocked for you.

This is a self serve semi discounted shoe store located in the old Pet City off Knott and Ball, formally located where the new Daiso is. The shopping center is going through a makeover so the parking lot is a mess. When I say self serve, I mean nobody is going to help you, measure your foot or grab a size for you. You will be lucky if they say hello to you, but their eyes will be watching you. I mean seriously, whose going to steal a pair of shoes. Sometimes they offer help and point you in the right direction or department. They have an okay selection with sections organized by male, female snd children offering name brands such as Sketchers, Converse and Toms. And not so name brands like soda and a few others. Their prices on name brand shoes like Toms and Sketchers are hardly discounted. All my Toms Ive purchased here were about $50.00. One pair was a hard to find zebra print pair. They are very cool looking. If your into Converse, they have every color and then some. When your ready to complete your purchase take your shoes to the cashier and give them your cash or credit card and exit through the spinning device. On weekends they offer tent sales with A-okay prices. The beast bought me a new pair of black combat like boots for $19.99, normally $29.99. I had to return them for a bigger size the following week and I had no trouble with the even exchange and no reciept. And by then they were back to $29.99. Their non name shoes can easily be tweeked by adding additional padding or inserts to increase comfort. Shoe City is ok. Just dont expect low prices. read more

Shoe City - Shoe Stores Near Me - Stanton, California

Sold me these 80.00 vans defective/ irregular . Spoke to vans corporate, and they informed that they don't sell fake / irregular shoes to Shoe City. I wonder hope this doesn't happen to someone else. read more

Shoe City - Sold me defective/ irregular vans. Make sure to check all products before buying. They said with a receipt I can trade or refund them. - Shoe Stores Near Me - Stanton, California

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We'd like to give our thanks and appreciation to the entire staff at Shoe City on Katella Avenue (in Stanton). The customer service Christina showed and professionalism throughout (they all did). The patience and professionalism was wonderful. The way they take care of the customers is great!!! We really appreciated the great customer service that Christina, Sendi and Miriam gave to us (and the other customers). Thank you Shoe City (Stanton). read more

So yeah, I forgot my mask and try to be creative by using a my hoodie to cover my face to go in the store. But the lady working in there says NO and kick me out because apparently when my hoodie cover my face meaning they can't recognize me. How bs is this? I mean, people wearing masks basically the same, you can't recognize them either. What's the different between face mask and other stuff to cover the face? They both do the same job, try to social distancing, of course. Well, hope their biz doing well then. So sad because people don't have knowledge and too stubborn to understanding a simple thing. 1 star from me for customer services! read more

I come in here ready to buy and every time I walk out frustrated because of the lack of customer service, I have to hunt down the workers, of course, they aren't wearing uniforms, so i have to walk up to random people asking them if they work there (which i despise doing) then, when i find an actual employee, they act like its a chore to actually help me, I learned my lesson today, I will never even walk intro this Show City again. read more

OK I have to admit that I've never shopped here but I've passed it millions of times. The three stars are for the fact that conveniently the "S" is often burned out and it says HOE CITY...HAHAHAHA read more

The place was uncomfortable with the cashier following us and asking us if we needed help consistently. It was uncomfortable because we weren't the only ones in the store but the only Hispanics. They then charged my mothers credit card and voided the transaction because she did not have her ID on her. Her card was signed. I'm not sure if what they did was illegal or not. They refused to give us the void receipt as well. read more

Lack of knowledge on shoes, not good selection, would not recommend, footlocker is close so that would be worth it !

Winner winner!!!! This location has amazing customer service!!! NEENE was awesome!! Definitely coming back!! read more

You can't have a business that still smells like Pet City AND terrible customer service. Pick a struggle. I'm not sure why I continued to come when I know the type of service I receive every time. I came in last week looking for a pair of shoes, upon entering there's 4/5 employees standing leisurely on the side of the cash register. No greeting, whatever, I'm used to it. I walk the half of the store in search of a pair, no one came to ask if i needed anything, which okay, I'm self sufficient; however, I couldn't help but notice how attentive they were to other patrons. After sifting through the shoes & finding what I liked, I go to purchase. There's nobody in line so I walk up to the counter & place my shoes down. She doesn't even look at me, she's looking outside. I say excuse me & she says not now, that she's waiting for a customer outside. okay? mind you the 4/5 employees are still standing right next to the cash register, watching this unfold, the second cash register I can only assume was not in use since she didn't offer to check me out there. the customer comes back in while on the phone (I suppose she was grabbing cash) & she asks the woman who helped her (not the clerk) to find her another pair of shoes. Surely they will check me out? I ask , & no. she says she wants me to wait for the woman to find her another pair of shoes so she can check out???? At this point I just walked out, I refuse to give my money to businesses such as this one. I ended up down the street at Los Alamitos who took great care of me. read more

I would give them a no star rating, but it won't let me. We had a whole family whom bought $500 worth of shoes and we didn't get to spin the wheel that they had their so called promotion ( spin wheel if you can get free shoe). Yet they let another customer spin the wheel due to they have 2 people. I came a long way from San Jose and this is how they have their services. They should have took down their sign when we leave or shouldn't have those customer spin as well. I refuse to come back to their shoe place. I can find better services. read more

Shoe City - I refuse their services, they took the spin wheel sign down cause we had lots people bought their shoes! - Shoe Stores Near Me - Stanton, California

They do not sell New Balances for women, really?? Its a nice enough location, but the majority shoes they sale are Nikes! I felt the sales people kept following me, maybe its because there weren't any patrons at the time. I know they want to provide good service, but I felt they were being pushy sales people. I did not buy anything! Not an impressive show store. read more

Not too shabby inside. They left the existing floor and the back of the store still smells like dog, nothing they can do about it though. Staff if nice, store is clean and organized. I dont fully understand the point of the manzanita trees over by womens shoes, but whatever. All-in-all, still expensive. read more

Went in after a work out to pick up some new kicks. I'm in my mid 40s clean cut and so on. The Guy who is either the owner or manager follows me around the whole time while I was checking out shoes. To be honest this is annoying to me so I confront him and he runs away. The shoes were faded and even mismatched. I get the feeling this is a franchise and this store will not be around long in it's current configuration with very poor customer service being the cherry on top. read more

Walked in and immediately was disturbed at how all the shoes were faded and rotting from the sun. Window tints exist for a reason. I wasn't greeted or offered assistance. Found both the shoes I wanted and left the store to buy them elsewhere. read more

I Really want to give negative star if I can. I Came to this shop and a weird guy was yelling at me, he said I need to put my backpack on the ground. Why should I do that? Are they treating guest like thief? I Won't come again. read more

Was just here and pretty much everyone who works there just stands around and watches you struggle look for what your searching for

The store was very clean, workers were very friendly & helpful. They have converse galore, a back wall of all colors & sizes. They have a great selection of shoes for all. Prices for name brands are about standard, not much of a discount if any & off brands are affordable. I would definitely continue to give them my business. read more

The workers here really hate their job! No acknowledgement! No one to find to help. Manager Salvador looks homeless. I basically sold shoes to myself. Can I get that commission? Worst service ever! And they're not cheap! read more

I bought a pair of Jordans here that tore up the back of my heels after wearing once. Tried to return and they refused because they had been worn. Called corporate and they said the same thing. They wouldn't even give me the box top so I could send them back to Nike. Not a satisfactory experience. Will not shop here again. read more

Less than a mile away from the Vans corporation. No Vans socks for kids? No color laces other than white or black. Cashier needs lessons on customer service-Could care less about questions or lack of inventory. Asked if she likes newer location and she said it doesn't matter to her. They still don't pay enough either way she said -lol. Two ladies on floor were very helpful. read more

My nephew loves this store. He was so happy to get his backpack and shoes for school here.

I've been coming to this store highly I liked it before they moved spots even tho they just moved one building down. Idk if the changed management or whatevers but I hate how they just follow you around everywhere you go like if your gunna steal anything like literally who would be dumb enough to jack shoes with the alarm thing in them haha but anyways worst place i have gone to now. But yea I hate how they just follow you around I literally went in circles on purpose so they can just lay off and let me pick shoes. Poor managemnt read more

I visited to look for some new black Nike shoes for work. The store is clean and there is a lot to look at with name brand shoes, backpacks, caps, and some shirts. The employees seemed to be hiding because I couldn't find any until I was almost about to leave. Their selection of sizes is very limited. Don't expect to find anything above a men's 11. read more

The best show city I've been to so far! Far from my house, but awesome costumer service!!! Definitely coming back!