I'll start with the pros: It's a nice, chill spot to relax and the vibe is cool. The flavor of the hookah I had was nice and fruity (forgot the name of it).
Disclaimer: Please keep in mind there was a total of 7 other patrons in the Building during my visit.
It's sad to say that this establishment falls in line with the rest of the Black owned establishments in Charlotte with poor customer service. My visit started off ok with the customer service and then it went nonexistent.
Let's start with the "Cockotail" menu. Yes, the word cocktail is incorrectly spelled on the menu --and this was not intentional. PLEASE RUN THE SPELL CHECK AND UPDATE THIS PLEASE!! It's embarrassing !
I came here on a Friday night during the finals, and I ordered drinks and hookah. There was an issue with our hookah not pulling, so we asked the bartender if they could look into it. Five to ten minutes go by, no one comes by to assist. The wait time would've been acceptable if there were a lot of people in the place, but it wasn't. I went back to the bar and had to remind the bartender to please check on the hookah. They finally came over and then returned the hookah about another 10 minutes later and the hookah issue was resolved.
My guest ordered one drink and it came out in a decent amount of time. We ordered a second drink and we were told that they would bring it right out. We literally watched the bartender with the curly hair sitting down to talk with another patron and she NEVER brought the drink. At that point, we were irritated because I'm not going to keep on reminding someone to do their job, especially when it is slow.
I am so appreciative that a man paid for our bill because I was most certainly going to have a conversation with the manager due to the lack of customer service. If the service was this poor on a slow night, don't bother wasting your time going in when place is packed.
I'm not sure if this place is new, but they have some kinks to work out because it makes NO SENSE as to why you are paying for customer service that you cannot get. It is so irritating that you can't go anywhere these days and not have some type of issue when you go out. The purpose of going out is to relax and have a good time, not to be irritated your entire visit. I could've stayed home and saved money.
Unfortunately, returning here is not on the top of my priority list. My best advice is to stand at the bar and watch them make your drink or bring your hookah so you can guarantee that you get your items in a timely manner. read more