I'll start with the pros: It's a nice, chill spot to relax and the vibe is cool. The flavor of the…read morehookah I had was nice and fruity (forgot the name of it). Disclaimer: Please keep in mind there was a total of 7 other patrons in the Building during my visit. It's sad to say that this establishment falls in line with the rest of the Black owned establishments in Charlotte with poor customer service. My visit started off ok with the customer service and then it went nonexistent. Let's start with the "Cockotail" menu. Yes, the word cocktail is incorrectly spelled on the menu --and this was not intentional. PLEASE RUN THE SPELL CHECK AND UPDATE THIS PLEASE!! It's embarrassing ! I came here on a Friday night during the finals, and I ordered drinks and hookah. There was an issue with our hookah not pulling, so we asked the bartender if they could look into it. Five to ten minutes go by, no one comes by to assist. The wait time would've been acceptable if there were a lot of people in the place, but it wasn't. I went back to the bar and had to remind the bartender to please check on the hookah. They finally came over and then returned the hookah about another 10 minutes later and the hookah issue was resolved. My guest ordered one drink and it came out in a decent amount of time. We ordered a second drink and we were told that they would bring it right out. We literally watched the bartender with the curly hair sitting down to talk with another patron and she NEVER brought the drink. At that point, we were irritated because I'm not going to keep on reminding someone to do their job, especially when it is slow. I am so appreciative that a man paid for our bill because I was most certainly going to have a conversation with the manager due to the lack of customer service. If the service was this poor on a slow night, don't bother wasting your time going in when place is packed. I'm not sure if this place is new, but they have some kinks to work out because it makes NO SENSE as to why you are paying for customer service that you cannot get. It is so irritating that you can't go anywhere these days and not have some type of issue when you go out. The purpose of going out is to relax and have a good time, not to be irritated your entire visit. I could've stayed home and saved money. Unfortunately, returning here is not on the top of my priority list. My best advice is to stand at the bar and watch them make your drink or bring your hookah so you can guarantee that you get your items in a timely manner.

This place is a rip-off! I went to an R&B night with my girls and were told we could only sit down…read moreif I bought a booth. So, I did. We arrived at 10 p.m., and I was gone by 11:30 p.m. In that time, we only got hookah. The drinks never came. The booth size was absurd, so other customers kept asking if they could take a seat because there was nowhere else to sit. I'm sure not every group payed for a booth because everyone in there was sitting down. By about 11 p.m., the scene was still dead, and the vibe was non-existent. I spoke to a hookah girl and asked for a refund because this place was just not worth it. They had to call the manager and he said I wouldn't be charged, and free to go. I waited to write this post to see what the outcome would be because I ended up being charged and ended up having to file a complaint with my bank. I had no receipts, and the manager stopped responding after he agreed to meet me to fix the matter. I was scammed $300 by this place, and it wasn't worth the headache. Drinks were nonexistent, and the service was slow. Experience Trash.

Grand opening at AuraHiFi nightclub with friends was awesome this weekend! Cedric Gervais played…read more!!! Very high dollar French DJ that came from Aspen tonight to play here. This is a new nightclub in the university area, the interior is small but there is a dance floor in front of the Dj booth. Good sound system, expensive drinks (maybe this was because entry was free) and one of the bartenders did a fire breathing act. Service was on par tonight, cocktail girls with free shots were brought around to each of us in addition to a dessert at closing: chocolate jelly shots. We will return if they keep up the high dollar DJ names. Give 'em a try- there are different theme nights. It's a restaurant so might have good food. Gender specific restrooms and lot's of parking (beside the theatre.) BIG plus: you don't have to drive into downtown Charlotte.

Completely devastated my reservations were cancelled within a two hour timeframe of my arrival to…read morethis venue. I was celebrating my 42nd birthday and was looking forward to experiencing an unforgettable night. When I called Aura and spoke with a hostess I was very polite in letting her know my rsvp had been cancelled without my knowledge and I had accepted the text confirmation of attending the restaurant on Saturday 12/27. She began to explain the reservations were canceled due to a private event and the restaurant was closing at 9pm. I immediately started to shake and ask "what, why, there weren't any blackout dates or anything preventing me from making reservations? The hostess only said " you will need to go online and purchase tickets". I was in utter disbelief that this was happening. The hostess was not apologetic or anything. Aura this is unacceptable and this ruined my birthday night. Why would you not call, text or email and let me know the reservations would be cancelled and I needed to pick another time and date? There were no alternative solutions provided just a simple " go online and purchase tickets." Aura you all have to do better with notifications to inform your paying patrons of cancellations especially when they are celebrating a special day.

I had one of the worst experiences I've ever had at this lounge last night. Without any real…read moreexplanation or attempt to de-escalate the situation, three security guards physically grabbed and dragged me out of the venue. It was completely unnecessary, aggressive, and honestly humiliating. During the incident one of the guards had his arm around my neck to the point where I couldn't breathe and my necklace was ripped off in the process. At no point did anyone try to calmly speak to me or explain what the issue was. Being handled by multiple security guards like that felt excessive and unprofessional, especially in a place that's supposed to be about having a good time. Instead of basic communication, the situation immediately escalated to physical force. I would strongly caution anyone thinking about going here. A night out shouldn't end with you being physically dragged out by security with no explanation. There are plenty of lounges in the city that treat their guests with far more respect.

Visited on a Thursday night at 9 p.m. and there was not a crowd. Not a bad thing at all. Normal…read moreHookah lounge. Plenty of seating throughout the floor. It was Karaoke night and it was a blast! They had every single song you can think of in both English and Spanish. Hookah was great. Different flavors to choose from. Overall great ambiance and wouldn't mind coming again. All employees were efficient and friendly.

Extremely nice staff and a good ambience with lot of open space. They asked about our choices. Went…read moreabove and beyond to make us feel at home. Exhaustive choice of hookah flavors. We went with a combination of Pan Ras and Love 66 with 70/30 split. It was extremely well done and we enjoyed. I will be coming back here

I how come here twice with my sister from out of town and had a great time. I decided to come here…read morewith my family from NYC because of the great time I had before. my nieces ordered lamb and chicken over rice and it wasn't to their liking. they respectfully informed the waitress and they were prepared to order in place of the original order. the waitress stated that she had to inform the manager. He came over and my niece share that she did not the like the meal and wanted to order something else. he immediately became annoyed and said that she will still need to pay for the original meal in addition to the new meal. He was not trying to hear her out and started to become a bit combative. he said you "you took more than one bite." my niece stated " I took two spoonfuls to taste it. how can you gauge what I ate." He again became combative and was mot interested in "Making it right" and demanded that she still pay for the food. Again, I've been here two times before and love it. however, if this is the way you are going to treat your paying customers I will not return. Management needs to work on their presentation and how they handle their customers. We don't feel valued or welcome after this experience.

I was just here on 4/7/2026 and placed my order at 7:28pm in the restaurant. I pray the owner sees…read morethis review - you are the only person I'm talking to. The young man working tonight is representing you all as the face of your business, and he did a horrendous job. One of the worst attitudes I've ever some across and if ppl are going for true Chicago authenticity, he's definitely got it. Thought I was ordering Italian Fiesta off 71st (IYKYK). If buddy doesn't want to work there, yall should let him go. If it weren't for the fact I desparately wanted a taste of home, I would've walked out and not made an order at all. Businesses thrive thru word of mouth, and he is the type to get the wrong mouths speaking. I got a better welcome and hospitality from the DJ, and that's an insane statement to have to make. As a fellow Chicagoan, I was super excited about this place - didn't even look at reviews because I only trust the palate of fellow Chicagoans. I walked in and stood at the register at the "wait to be seated" sign, and behind it was a young man wrapping silverware. This man looked at me come in (we made eye contact, check your cameras) and still made me wait SEVERAL MINUTES until HE WAS READY to speak. He walks over and literally whispers "You wna place an order?" That's it. Just like that. Theres a DJ literally right behind us at the entrance so I asked him to repeat what he said and leaned in closer to hear him. He whispered it again and I had to lean in closer to hear him. Every single question he asked, he whispered it knowing full well I could not hear him and he made ZERO EFFORT to pipe up. I was damn near behind the register with how far I had to lean in to hear him. It was absolutely without a doubt intentional. What an attitude. Wow. I place my order and see yall charge a 15% gratuity for take out orders. That's insane. Food was decent but yall are cheap on the mild sauce. I had a little bit on my chicken (not even covering it), and none on the fries. HUH???? Yall want ppl to come back and tell their friends about this place, right? Cuz it doesn't seem like it. PUT THE MILD SAUCE ON THE FRIES. As aforementioned, if that young man does not want to work there, then yall need to let him go. He is not a good representation of your business, as the rest of your staff was incredibly nice. Not every person he encounters will be from the Carolinas and carry that southern hospitality with them. It took everything in my soul to not act up in yall's beautiful restaurant, but his behavior is totally unacceptable. Disgusting, truly. I'm gna change my profile picture on here because I'll be back for the pizza puff, and I want him to know it was me who did this review.

I came here the other night for an event and enjoyed the event itself but the venue itself has room…read morefor improvement. They have a good menu of drinks and food - obviously chicken but some other apps, like that you can get the snack size. I tried the snack size mozzarella and the pizza puff. The food was good but the dipping sauce tasted like a cocktail sauce and not a marinara? which was very strange. Staff was friendly overall but they refused to serve me a glass of water in the event room even though I had had a glass earlier while I was waiting for the event to start. They said they only sold $3 bottles during events. They also add a mandatory gratuity after a certain time each night. Overall area is a good spot with other shops nearby and plenty of parking. I'd give it another chance, maybe just for a regular visit and not something in the separate event space.

4.8/5 - Stats Charlotte Brunch Review…read more Wings - 4.75/5 These wings came out delivering like John Stockton and Karl Malone with the Utah Jazz -- consistent, reliable, and hitting every time. Perfect flavor, perfect cook... just elite execution all around. Catfish & Grits - 5/5 Listen... this dish deserves its own award. The best I've ever had -- and I don't say that lightly. That butter crab sauce? Ridiculous. The cheesy grits? Creamy perfection. The crispy catfish? Took the whole thing straight into outer space. This plate is an instant classic. Service - 4.5/5 Our server, Chy, was nothing short of amazing. She got a little busy (brunch rush is real), but she remained super accommodating and attentive. If I come back -- and trust me, I will -- I'm absolutely asking for her. The DJ - 5/5 The DJ understood the assignment. Pure, complete brunch vibes -- unmatched energy, perfect transitions, and he kept the whole place lifted. One of the best brunch DJ sets I've experienced. Overall Vibe - 4.8/5 Grown and sexy. Good energy. Good food. Good people. If you're looking for a brunch spot in Charlotte that delivers on flavor and atmosphere, I HIGHLY recommend Stats. The whole experience was just dope from start to finish. Will I be back? Without question.

This is a beautifully designed venue with a great concept. The food was good and so were the…read moredrinks. The customer service was actually pretty good, too; however, unfortunately, due to the crowd, I would not go back. As a woman in my late thirties, I simply cannot take the club culture. I wasn't informed that it was giving TRAP nightclub vibes before I went. My friend described it as a sports bar. I stayed to enjoy quality time with her, but no... You can't bring or chew chewing gum in there - that tells you a lot. Also, upon entering, there were a group of girls discussing keying someone's car bc they saw an ex's car in the parking lot. I felt like I had to be on guard walking through bc most people were mean-mugging. There wasn't much joy in there. Additionally, I saw at least two men rolling blunts. The venue is beautiful, but the crowd is a major deterrent.

Cool hookah spot and bar. Plenty of seating and the music was bomb. They've got great deals,…read moreespecially on Sundays. Bring a jacket, they tend to keep it cold in there.

Sooo i got here around 9/930.. it wasn't that many ppl. The bartender met me at the bar and asked…read moreif i would like to sit at the bar or at a table. I chose a table. I was there for around two hours.. had my hookah going , had four drinks. Just vibing ( i was by myself too btw) and a guy was sitting right beside me he was alone too. Tell me why the a lady ( I'm guessing she was the owner) came up to me and say 'i just sold this table' so I'm bamboozled honestly because i been here since like 9pm when shit wasn't popping: then she says you can stand up at the bar , I'm sorry. I didn't want to stand up or be around hella ppl that's why i picked to sit at a table.. so i paid my tab and left. I spent like $80 for the hookah and drinks and left a small tip. I was honestly thrown off and mad so the tip reflected that. Although it wasn't the hookah girl fault. But i legit tracked to Charlotte to catch a vibe and this place threw me off. That was so rude . I get she was getting a bigger profit off of the table and it was more ppl but like damn? It's common courtesy.. it was fucked up in my opinion. When supporting black businesses goes wrong. Lol i definitely won't be back...

Everything was good overall. The skirt steak was tender and flavorful. Hookah was good as always,…read moreand our server was nice and helpful

My friends and I wanted some dessert and cocktails and Yelp helpfully put Crave in front of us. We…read morepopped in early on a Friday and were able to get a table. Cocktails were great and desserts were generously proportioned....everything was good and service was great. This seems to be predominantly a hookah place as most of the tables had shisha but I was happy to note that the smell wasn't overwhelming and the ventilation was on point. Sometimes at hookah places, my eyes start to itch and my clothes smell when I leave but not here, so I thought that was great. I think this place becomes more of a scene when it gets later (the bouncer was ready to bounce as we were leaving) but if you come early, it's a relaxed and fun environment.

My wife and I love this spot. Always have. However, we haven't been since 2023. It was nice to see…read morethe new furniture and the new setup.When we arrived at 6ish, we were immediately serviced. We were able to see our favorite server/bartender and that was nice. He made our drinks just the way we remembered... nice and strong...lol. Everything was good until 10pm when the "Club" party began. We were told that we would need to go to the bar for our hookah and drink needs. That ordeal was horrible for the rest of the night. We did not get tended to for our coal refill and repacking needs, even after going to the front several times. The guy kept saying he will come and we watched him go everywhere else each time. We waited way too long. The 1 line for drinks being made by 1 server took extremely long. Although the music was great bring played by the live dj, it did not take away the frustration. No one should have to chase for service that the establishment is known for. No one should have to wait on a extremely long line just to receive a drink at a hookah lounge. This is not a club by any means. Even if you have an event, the establishment should plan much better for the crowd by make it a more efficient and effective experience. The transition was horrible.

Stopped in to have a drink and smoke hookah. Place is a vibe and the drinks were great.read more

Went here Saturday night while out checking out different lounges. Inside was cramped; no real…read morestanding room just multiple sections with couches and the bar. Looked like there was a tiny dance floor in the other room but I wanted to hold the little spot of space I did eventually find, so I didn't go check it out. Ordered two basic long islands and was charged almost $40 ... crazy. They're def overcharging or adding gratuity, who knows. I was out trying to enjoy my night, so just went ahead and paid it then went about my business. Boring atmosphere, just a bunch of standing around and people staring; they def have it set up to make people spend money for a section and overcharging for drinks. Won't be returning smh

They should be ashamed to list the word cocktails on their menu. These are worst drinks I've had…read morerecently. Hiring a bunch of instagram models to serve and bartend with zero skills does not produce quality results. Forcing me to give them 20% auto gratuity because you don't want to pay them enough and you know they have poor service skills is crazy. The lemon dropped tasted like country crock and vodka. The espresso martini was Baileys and vodka. Yall have to do better if you want to be a long lasting establishment. This use to be a cool place with good drinks and decently priced hookah but not anymore. Over $50 and $70 for hookah is outrageous.