Today I received quotes on multiple services (UPS, USPS, FEDEX) all at once made my life simple!read more

This Pak Mail is in a good location and reliable. Victoria, the owners wife, and Jason are both…read moreincredibly helpful and kind. They will attend to you very well.

Jacklyn was great! Available when she said she would be. Provided great customer service with a…read morefriendly and professional attitude. Nice to have a small business to go to for your mailing needs.

Someone is using this company as a 'front' for a scam. I rec'd an email which requested payment to…read morerenew my gmail account. The given email address was lengthy -- lots of characters -- and the body of the email had an unsubscribe address which matches this company's address. I tried to call and advise what I'd found so that remedial action could be taken, but no one answered my call, and the voice mail was full, so I hung up. This scam has evidently been going on for some time because there is a picture of the request, dated in August of 2025, for payment on YELP. The one I received has a different format, but the content is basically the same -- send money -- and is dated April of 2026. BEWARE!

Time had passed since my last review. I just want to reconfirm that this store still provides good…read moreservice, manages customer needs well, and has equipment that is always functional. It is in a strip center that provides a good-sized parking lot, so it's easy to get in and out.

Went in with a sample business card and was told it would be $40 for 100. Just went in to pick them…read moreup and was told it was $71! Manager on duty said, "you said you wanted the same design". Yes, but that was known at time of order an NO ONE mentioned a $22 design fee! Tried to order from a local business, but next time I'll just reorder them online. Only good news: the cards look fine. I Beware their unmentioned fees!

I will give Fed EX ground a 2.5. Fed EX customer service and their automation service a 2.5. An…read moreincident occurred over the weekend which resolved with me picking up my delivery at the main warehouse. Once I made enough "text with a bot" c/o, I did receive a call the next morning from customer service. After a refusing to wait another 2 days for my delivery, I was able to go to the warehouse and pick it up. A ring cam at my neighbors house provided more information about the delivery. I would like to discuss the situation further with customer service however... automation bots block me from doing this. Your automated system needs some work FED EX, you have good employees however you give them no support. I am sorry for the employees - I "chatted with the bot a bit" maybe I will get a call back from Customer service.

Awful! They lie, the drivers never actually go to the address they just write no one was there... I…read morewas literally waiting at the door for the package they didn't bother to stop, and they showed a fake picture that they did, they didn't left any notes or anything. And then when I call one representative says, the driver will call tomorrow. Then the next one says the drivers aren't allowed to call... The first representative says, the package is scheduled for tomorrow which was a Sunday... The next representative says it will be the next business day which was Monday. Mind you, this was scheduled to be here by Friday! Not only that but when I asked if I could pick it up, they say NO, because we need to attempt three times... Which I was respond, but they didn't even attempt the first time!! I was here and they didn't show up!! Explain this FEDEX??? Everytime it's the same freaking show when I need to sign for a package.... ​

This is a superb shopping experience for the OCD…read more The store is very well organized and tended by knowledgeable and helpful staff. Love it.

Good place to get boxes, wide variety of good quality boxes and packing supplies. Good value.read more

I LOVE this place! I go in there at least once a month. The folks that own/work here are always…read moreso kind and even remember those of us that maybe don't come in daily, but still...it's rather impressive. I looked at a couple other reviews and clearly, those folks are just salty because these people are the nicest, most helpful folks! They also do USPS shipping...I will never set foot in another post office because you WILL NOT get that kind of service at a PO. Yes, you pay a tiny bit more, but here's the deal, I value having a wonderful experience and a short line over dealing with a jerk and waiting in line 45 minutes!!! Keep it up Pak Mail on Balcones, I'm a customer for life!

As a business owner myself, I appreciate what it takes to establish and then grow a small business…read more It takes hard work and dedication to meeting customer needs - PakMail Balcones sets a high standard in this regard. The are exemplary in all the services they provide, and they care about doing it right because they care about what helps me be successful in my business. I ship internationally and it helps to know that Kelly and Marissa will not let a package go out that they haven't personally confirmed what will be needed to get the shipment to the correct destination. Please do yourself a favor, give them a chance to provide mail and shipping services at whatever level is needed.

They are always kind and helpful They are very…read moreknowledgeable I try to give them as much business as possible!

I had a mailbox here for a number of years, and the entire team (particularly Brad) was always…read moresuper helpful when it came to checking our box or sending out a variety of packages.

Whenever I need documents printed or copied, I always use this one since it is so close to my home…read more The self service copiers are great and easy to use. I would give it 5 stars but the parking is horrendous especially when the fedex truck is there and loading.

This location on Guadalupe is quite compact but very efficient. I appreciate the Scan and Go…read morecounter that lets me get in and out in a minute when I'm just dropping off a package. I spent 15 minutes waiting in line at the UPS Store to ship an eBay item and only about 1 minute of that time was actually needed for the transaction. Counter staff is friendly too. Recommended.

Drive the extra 5 minutes to the USPS office. It cost me $1.55 a piece for two extra postage…read moregreeting cards. Parcel Plus wanted 7.50 - not really worth my time to ever use their services again. I can imagine UPS and FedEx rates are equally as bloated. Buyer beware.

I had a FedEx package that arrived sooner than expected. When I wasn't home to sign for it, they…read moresent it here. I went to several different Fedex locations to obtain this information but they all agreed that the package had been dropped off here and signed for at this location. When I came in the next day to retrieve it, I was greeted by a nice but shy younger female employee who could not locate my package. When I asked her to double-check and look again, her manager came over and yelled at me. This woman was combative, rude, and arrogant. She explained to me that FedEx drivers and staff were idiots and that they had messed up, not her. She said they make mistakes all the time and that it wasn't on her to fix it for me. She also refused to look again for my package and then told me, her staff doesn't make mistakes. Ever. She literally said her staff doesn't ever make any errors so they couldn't possibly have misplaced the package and didn't need to look again to appease me. I will never go to this business again for anything. It's not the right way to treat customers, who are frustrated already that they have missing mail. She did nothing to improve the situation. We never did find that package and the whole thing had to be refunded and reshipped, which took weeks because she could not be bothered to just check for me one extra time to help.

I have had the best experience at any print and mail service ever!! The welcome, professionalism,…read moreefficiency, support and compassion at this Tarrytown Windsor is worth a drive from afar. Sarah and the team at Pak Mail Tarrytown have gone above and beyond any service I have ever gotten. They helped me at a time when I was in great need with lots of continual arduous paperwork and no printer. They made a folder for me and my cause and gave the best service and had things printed before I arrived. They all really helped ease the difficult time I was going through. It is people like Sarah and the team at Pak Mail Tarrytown that through their giving attention make you realize that there are good people who really care who go above and beyond their job. They helped me beyond all measures and gave me more hope and help and support than I could ever believe would come in the best print shop experience I have ever had. Thank you Sarah and all at Tarrytown Pak Mail. I am ever so grateful for all you did for me and do for people*****

So glad I found this spot as a UPS drop off. Learned that some Amazon returns can't be taken to an…read moreAmazon drop off center. This location is in Tarrytown so you don't have to drive into the city or westlake to send your package. The employee was super helpful and had a box that fit my package perfectly. I had printed the shipping label and they packed it and taped it up for me. super helpful when I was already annoyed at having to return something. I'll be back soon.