Store #FC6305, 3250 E Palm Valley Blvd, Round Rock, TX I placed an order on www.shipleydonuts.com for pick up. The order was ready when I arrived - which I thought was great. When I got home, I realized one of the items was wrong. I ordered an egg and cheese kolache. They gave me a sausage, egg and cheese kolache. The person this was for is a vegetarian and cannot eat sausage. This item been trashed, as no one else likes sausage I called the store (#FC6305). The first time I called, someone answered and hung up on me. The second time I called it rang and went to a voicemail that is not set up. The third time someone answered and they were very confused why I was calling. They could not comprehend that I was given the wrong item. I kept repeating the issue. Eventually, they told me that they only carry sausage, egg, and cheese kolaches - so that's what they gave me. It doesn't matter that I ordered egg and cheese. I complained that if they don't care this item, I shouldn't have been able to order it. And that they never told me at the store that they couldn't fulfill this item to give me another option at that time. It's inappropriate to charge someone for an item and give them something different - without their knowledge. This person did not care. This clearly wasn't a mistake; it's their business practice. The manager, An, blamed me for ordering through DoorDash. I told her several times that I ordered through their website. Then she blamed me for ordering online, because "the website has all items served at all stores. Not just our store." She repeated that only carry sausage, egg and cheese so that's what they gave me. She sees no issue with being given the wrong item, or that the person is vegetarian and can't eat it. She went to talk to someone else (a guy); I was expecting a solution. When she came back she said "what do you want?!?" as if she forget why I was on the phone. They refused to offer a refund or any solution. She told me to call someone else. I called corporate and the agent I spoke to filed a claim. She was yawning through the entire call. I've never experienced something like that... I gave her my contact info and when she repeated it back, it was incorrect. So, I don't expect to hear back from corporate. I wish this store had just told me that they didn't have the item that I ordered when I picked it up. This could have been resolved very easily. The kolache cost just $4. The fact that they do not care and don't see the problem with knowingly serving the wrong item is my real issue. The donuts are okay. Coffee was awful. With so many coffee shops and donut shops to choose from, I would recommend going to another place. read more

Shipley Do-Nuts - Proof of order - Donuts Near Me - Round Rock, Texas

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Pretty good - the blueberry cake donut was very dry. The bear claw and Apple fritter were okay! The donut holes were the best thing we ordered. read more

Shipley Do-Nuts - Apple Fritter, Bear Claw, Chocolate Glazed, Blueberry Cake - Donuts Near Me - Round Rock, Texas

It's been a while since I've been to a shipley's because we normally just go to RR Donuts or a local neighborhood location. But wow a lot has changed! The bullseyes were both flat as a pancake and smaller than the size of a regular glazed. I mean for $2 and some change please give me my moneys worth. Also, the regular glazed tasted like they were fried in old oil and the big smoked sausage kolache, which wasn't a sausage at all, was rubbery. If it's a hot dog wiener just say that! This is why franchises like these are forced to close multiple locations or just disappear all together. Customers are getting tired of this shrinkflation crap and just overall horrible ability to supply people with a great consumable product for a reasonable cost. RR donuts here we come! If you want quality for a better cost don't waste your money here. read more

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The lady who answered all my questions and got my order ready before I arrived is simply put; AWESOME! She was the sweetest I would come back here again! She put together my husbands order for his work crew: 1.5dozen kolaches & 1.5 dozen donuts! I appreciate the help! She did say there was an emergency and they had to close early but she waited for me to arrive before closing the shop! read more

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My favorite donut place does not deliver, but Shipley's Donuts offers multiple options for delivery. I decided to go with DoorDash and I almost added everything on the menu to my order lol! This morning I woke up craving some sweets! We ordered the donut holes, glazed donuts, blueberry glazed cake donuts, lemon filled donuts, Bavarian filled donut and sausage, jalapeño and cheese kolaches. The food was great! Everything I ordered was there. I have not tried the Bavarian filled donut before. It reminded me of a birthday cake. The vanilla filling took me back to eating a cake. Everything I had was good. O inhaled the donut holes!!! Delicious. I like how they actually put cheese and jalapeño inside the kolache. However the sausage inside of the kolache was rather small. I tried the Big Earl sausage with cheese and jalapeño kolache and the sausage is bigger so it doesn't feel like you're eating more bread. Still delicious with cheese and jalapeño inside. Looking forward to trying more items! read more

Shipley Do-Nuts - Donuts, kolaches and donut holes - Donuts Near Me - Round Rock, Texas

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super mala la atención y no te calientan las do-nuts te las dan frías que parecen sacadas de un congelador pienso que deberían hacerlas al gusto del cliente no como ellos quieran read more

1.5x the cost of round rock donuts and half the quality/flavor, unbelievable. Prices keep going up, and quality down.

I've been coming here more often as I have had cravings for kolaches lately. There's a lot of teens working due to the season and I've been treated very well, they are friendly, sometimes they seem a bit nervous but I am not a harsh customer so if they forgot a donut or a kolache I just asked, I remind them and get my order right. Chocolate donuts and sausage/egg kolaches are my go to! read more

Had a large variety of donuts and other items. The staff member even went on her own volition to add seasonal sprinkles on some of them for the kids. Enjoyable! read more

NOT SO BIG WEINER: Been going there for years. They went went Big Earl Sausage (best sausage) to Big Smoke (good & tasty) and now to a hotdog wiener.....gross. At $3.25 a pop.....save your money and tastebuds. read more

I had these do-nuts for the first time last month and and today when I woke up, I swear I was dreaming about them . I'm not sure if these tastey treats are a g Heavenly god-sent or not because out of the dozen I only shared one ! read more

If you want old and un-fresh donuts, come here. Their donuts are not good. Their kolaches are not tasty. I wanted to like this place, and we tried it a couple times, but we found better here in Round Rock. read more

terrible customer service. an older woman works there and she's very rude. every time i see her she has the worst attitude.

I've been getting strawberry and cream smoothie last couple times it's so good and the service is fast thanks to Maria for helping me

These donuts are so good. Shipley on palm valley has great costumer service. maria is a sweet lady.

9/18/21 at 7:55 a.m. The woman working the drive through today, who appeared to be the manager, was rude. She was barking at all of the employees and was equally antagonistic towards the customers. I have been coming to this store every weekend for more than a year but her negative energy has ruined it for me. Donuts were tasty. read more

Shipley Do-Nuts - Donuts - Donuts Near Me - Round Rock, Texas

Love the kolaches, we come every Sunday! Wife gets some donut holes, also a great choice

Visited around noon and the donuts we got (regular glazed) were dry and tasted old as if they had been sitting out for days. The kolaches (sausage and cheese) were dense, chewy and cold. Would not visit again. read more

Very clean, yummy food, but the service was okay. i am quiet, and the old man working was more on the passive aggressive side. I was confused on what I was being charged for and he had explained everything very passive aggressively. No gloves or anything were used. But i love this place:-) read more

My kids and I love this place (this location in particular). It's our sunday tradition. Donut Hole Sunday!! They love to watch them making and icing all the donuts through the huge plate glass windows. It's always clean and the donuts are the best. Don't pass on the sausage and cheese kolaches. No one makes them better and TRUSSST, I've tried them everywhere. The staff is also always so friendly and fast. I heart Shipleys mucho gusto. Shoutout: I'm a bit of a Diet Coke connessuier (ah'hem) and this place has some of the best Diet Coke Fountain drinks (if you're a true addict you are totally getting me right now). For you aforementioned fellow addicts, you're welcome. read more

We've loved Shipley Donuts for years, but the donuts at this location left us disappointed. Great selection, but the donuts themselves were ho-hum. Still looking for a great donut place in the area, and sadly Shipley isn't it. read more

I don't do a lot of donuts, but my granddaughter wanted donuts! This shop was clean, the donuts were fresh and the coffee was excellent. They even have kolaches. read more

Incredibly disappointed. What is this?? The sausage is a 1/4 the size of the bread. We ordered a dozen of these for hungry men. What a waste of money! read more

Shipley Do-Nuts - a person holding a hot dog in a bun - Donuts Near Me - Round Rock, Texas

Great assortment always consistent pleasant helpers at the drive through.I always leave 100% satisfied!

I ordered a dozen donuts and two other items via DoorDash and got 6 donuts that weren't even the right flavor. So of the 14 items I ordered 2 were correct. I won't order from here again. read more

First time I went to this particular location we asked for some fresh coffee and I was denied. The attendant also mentioned that the donuts were from the AM. It was almost 4PM. Second time, ordered a dozen donuts and they were probably a minimum of two days old. Very dissatisfied with the service. read more

Today's service; was giving the wrong product. Called up there and the manager didn't want to and did not get on the phone. Sad! The young man that did answer did try to help but I honestly didn't want to drive back up there. This was a waste of my money today. I do not think I will ever go back to Shipley's in this area again. read more

I am very sad to write this post because I have visited this establishment for years. But it has all been destroyed in one single moment by an employee. This 17-year-old child was left alone on a Saturday afternoon. And when I placed my order in the drive-through and he provided the incorrect cashback change. When I corrected him he quickly became flustered and belligerent. He slammed the drive-through window And proceeded to scream profanities and vulgarity while getting my order and at the same time slamming equipment. When I told him that I heard every word quickly became defensive and started attacking me verbally . I called the owner and the manager to let them know of his behavior because there was no one else at the location. No one should be treated this way in any manner. You lost a loyal customer read more

Donuts but nothing out of the ordinary. Better then those donuts left out unenclosed at the grocery store (what's up with that).

Rude employees doesn't try to help the favor ru nets when we ask for something as simple as the rices to be written down to to the way favor tries to make the prices jump. Don't go here to run favors. read more

The people who work here do not have enough brain cells between them to complete an order. Just left there with NOTHING that we ordered. Literally did not get a single thing correct: - glazed cake donut: received plain cake donut - country sausage w/ egg kolache: received big earl with cheese after they had already charged us and then told us they were out - two plain big earl kolaches: received big earl with cheese There was also a hair in one of the kolaches. If you don't mind not getting what you ordered and want the extra keratin in your breakfast, be sure to go to this Shipleys location. I should have just had cereal. read more

This is an awesome place for some great donuts! The service is great and outstanding. The staff is very friendly. The facility as a whole is very clean and welcoming as you walk in. They have a lot of seating for a groups and families. There is a spot where you can sit and let your kids watch how they make the donuts. The prices are reasonable too in my opinion. It was just myself and two of my three children at the time. I only spent around $10.92 for two donuts a piece and some minutemaid juice drinks each. The look on my kids faces w a hilarious after they ate the blue and red frosting donuts. The cool thing about their donuts is they are not greasy like the rests of the places around the local area. The parking is good and the access to this place is easy. read more

Clean pleasant place to it and enjoy your munchouts. Free wifi - oh yeah! read more

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I grew up outside of Houston and was raised on Shipley Do-Nuts. It's pretty much the only Do-Nut place I knew until I went away to college. Eventually, I moved to Austin and found out that there were NO SHIPLEY DO-NUTS locations here! WHAT?!? After a few years one location opened in far S. Austin and I was happy! Sure it was about a 20min drive, but it was worth it every time. Then I moved to N. Austin and found a new location opening just about 10-15min away...even better! A few months ago, I moved to Round Rock and I'm only about 5min away from the nearest Shipley! My wife said that if this continues, the next time we move it will be into a little place above a Shipley...such a heavenly idea! So anyway, go there...get whatever you thinks looks good. It will be delightful! I tend to get 2 white iced coconut and 1 plain glazed...add a kolache if I'm really hungry. Often one of the donuts gets left for a midday snack and is just fantastic then too. read more

I'm sitting here at not-yet-7 OClock trying to decide whether or not to clothe myself and go to Shipleys. This location is great because they are SO NICE and the donuts are always fresh. If you've gone to Shipleys for decades, like many Texans, then you know that how good they are can really depend on the location. Some places will hold onto them all day and night until they sell. But I've only ever had freshly made donuts and kolaches here. So now, should I get up and go, or for crying out loud, have a Saturday morning sleep in? Hmmmm. Those donuts aren't going to eat themselves! read more

Yippee for Shipley!!! I grew up in Houston and Shipley Donuts was our family treat on Saturday mornings. I'm so happy to have one in Round Rock now so that my kids can have the same memories I love so much. The workers are friendly and greet you with a smile! read more

Jalapeño kolaches are awesome! Actually all the kolachies are good. The donuts are ok. When I have my weekend work meetings and get breakfast/donuts for the crew, I like to alternate between Round Rock Donuts, and Shipleys. The employees here are always friendly, and my order is always fresh! read more

Shipley Do-Nuts - Drive thru window - Donuts Near Me - Round Rock, Texas

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Gotta love Shipleys for your donute fix. Quick drive thru service and the staff is awsome. I am not here every weekend but when I need that sweet fix I go for the bear claw, apple fritter or the jumbo kolaches. The cake donutes and the coconut donutes are very tasty. They also have frozen and hot drinks. Stop by and say hi. Ask for a sample :-) read more

Yummy! Always my absolute fave donut place. And SO happy this location has butterflies! Gentleman who helped me was very nice, too.

I manage to stop into this Shipley once a month or so (sometimes more, ya know, coz sometimes donuts ~have~ to happen), and every single time I've stopped in, the staff has been really phenomenal. I mean, really truly great; there are so few places I've ever been that are this consistent (is it weird that 2 of them are donut shops?...the other is Round Rock Donuts, if you were curious). I've literally never sat in a line at the drive-thru, and I've been through at all different times. They're crazy fast, and even then, they still manage to be super friendly. The donuts here are always a delight, and the staff has always gotten our order right, and in every instance I've patronized the store, they've also thrown in a free fresh glazed donut. My go-tos here are the blueberry glazed cake (amazing, and while different than, still tied for #1 in the blueb cake spot for me w/RR Donuts) and the cinnamon rolls. Other delights include the long johns/filled bars, chocolate filled donuts, and Bavarian filled. My husband loves their sausage and cheese kolaches from time to time, too. The only thing(s) that'd make this Shipley better is if they were 24hr, like the Shipley that was close-ish to our place before we moved here (seriously, why doesn't Austin have more 24hr donut places???), and if the Shipley chain in general would start carrying vegan donuts. As far as packaging and other potentially unnecessary items food places are prone to give out: I like that I can compost the bags or boxes, and the last few months they've started asking if you need napkins or anything else beside just the donuts/whatever food you order, so they're not just handing you extra paper or potentially plastic products you don't want or need, which is super cool. read more