They were able to see my mother right away about her cut in her lower leg. They were very…read moreprofessional and friendly. They took our insurance for payment and only had to pay urgent care copay.

Embarrassingly poor service and concerning behavior that, from my perspective, felt discriminatory…read morein nature. My friend sustained second-degree burns a few weeks ago after a Starbucks tea lid popped off as he picked up the drink while getting out of the car, and this urgent care happened to be the closest option available. During the initial visit, the experience was fine. We saw a male doctor whose name I unfortunately do not remember, but the interaction was normal, professional, and friendly. We later had two follow-up appointments. The first follow-up also went smoothly with a blonde female doctor wearing glasses who was pleasant and professional. Unfortunately, the second follow-up experience was completely different. A blonde woman with glasses who appeared to oversee the front desk was speaking loudly across the room while requesting patients' personal information. At one point, she had two people at the desk simultaneously asking both individuals for personal information. My friend became very uncomfortable and later said "the lady gave him a headache" because personal questions were repeatedly being called out loudly, and people often seemed confused about whether she was speaking to them, having to repeatedly ask, "Are you talking to me?" In a medical setting where privacy should be expected, this felt highly unprofessional. Additionally, a heavier woman repeatedly came to the front desk to ask the receptionist if she was okay, but only when I, or another Black woman nearby, happened to stand near the front desk for any reason. I never spoke to her directly and never even interacted with her personally, which made the repeated behavior feel uncomfortable and unusual. During this follow-up, another doctor (an older blonde woman with glasses) entered the room with an energy that immediately felt aggressive. She seemed dismissive of my presence as a support person and spoke loudly in my friends face while examining his skin. We have photographs of the burns, and the skin was still visibly sensitive and partially raw in areas. Despite this, she stated that it looked "completely healed," even though the area remained sensitive enough that even wearing a shirt over it caused discomfort. We also received guidance from a family friend with experience working in a burn unit who advised continuing to keep the area covered and lightly bandaged until the skin had healed further. Hearing that the injury was "completely healed" despite what we were still seeing and experiencing created confusion and concern. What made the situation even more uncomfortable was the atmosphere surrounding us. The doctor, nurses, and receptionist were laughing loudly and made inappropriate comments implying that I was acting like my friend's mother, when in reality I was simply there because he experiences anxiety in situations like these and wanted support. It felt uncomfortable having our friendship perverted through assumptions and sexual jokes. This occurred after I simply asked for a receipt for our payment, which seems like a completely ordinary request. I remained quiet and respectful throughout the visit, yet I felt subjected to inappropriate comments and uncomfortable looks. As someone who has dealt with inappropriate jokes and assumptions in the past, the experience was personally upsetting and brought back trauma. What concerned me most was not simply the humor itself, but what felt like a lack of judgment and emotional maturity in a setting where patients are vulnerable and trusting healthcare professionals with their care. In healthcare, professionalism, awareness, and sound judgment are essential because patients should never leave feeling ridiculed, sexually assaulted verbally and emotionally uncomfortable. Overall, this experience was disturbing and disappointing. Healthcare environments should prioritize professionalism, patient privacy, respect, and making patients feel safe and heard. Unfortunately, that was not our experience. Please use discretion if you already struggle with anxiety, past sexual trauma, or place a high value on privacy, professionalism, and feeling respected while receiving care. God bless.

Angie and Laura are great and so sweet! They both worked so well with my son and he enjoyed going…read moreto see them every week! I highly recommend them as a choice for speech and occupational therapy.

From the owner: We provide pediatric speech therapy and occupational therapy. We have a sensory gym, and take most…read moremajor insurances.

I had PT several times before now and I guess it just depends on the training the person gets…read more Don't get me wrong but I feel as though I could have received a bit more..... I can look up exercises on YouTube and do them myself. Several times I needed ice after I was finished but out of 8 visits I only received ice once. I was approved for 4 more visits but I decided not to go. Most of the time I left there early or was started late because the Physical therapist wasn't ready. I think if I had to go to physical therapy again in the future, I would prefer another office. I'm just saying!

From the owner: BenchMark Physical Therapy together with Ascension Saint Thomas located in Hendersonville, TN -…read moreSaundersville Rd is a leading outpatient physical therapy clinic with convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

There is no better place than this amazing establishment. We have been coming here for almost 4…read moreyears for a bit of everything. The staff, therapists and owner have always been amazing. Providing us with information, strategies and just comfort. They always check on our son and he is filled with joy when he comes here. Truly the amount of time they put into him shows with his want to come to therapy. They facility is spotless and well organized. They also continue to put the kiddos first but enforcing safe health practices. They continue to provide services that meet the needs of concerned parents and will go the extra step to make sure the kiddos are progressing. We have nothing bad or even a complaint about this place. We recommend this to friends or just other families in need of services and are overwhelmed. I promise the providers here will walk you through anything you are going through.

I wish I could give less than a one star. Staff withhold support equipment that children medically…read moreneed. The staff is passive aggressive and the results show for themselves (not in a good way). Within 10 months, there wasn't progress especially on things that were pointed out to be important goals. The owners actively dismiss concerns that are brought to their attention (repeatedly). The care at this clinic is not caring and not a place that I would recommend. Paperwork also consistently had errors that I had to keep asking to be fixed.

As one of the longest tenured "patients" at Star's Hendersonville location, I can not say enough…read moregood things. From Janice at the front desk to Cody's ability to handle the entire operation as well as giving OUTSTANDING therapy - the very best!!! From a groin tear, to prehab on my knees, to several months of rehab with a double knee replacement, Cody has me ready to resume my sports officiating career - something that was only possible for a 69+ year old with the best therapy. Thank you !!!!!

I recently had rotator cuff surgery. I went to Seth , at Star Physical Therapy. I am very thankful…read morefor his knowledge and care. I felt a difference after each visit. I was so happy that he helped me out of that sling quicker than I could have ever achieved on my own. I certainly recommend this location and my excellent physical therapist!

Rehab Without Walls is a very special place that has my respect and appreciation. Following a…read morestroke and 10 stay I chose RWWs for secondary, longer term rehabilitation. WOW, what a blessing and great choice. They are true professionals and know what's needed to turn around. Very compassionate and positive. When I walked in for the 1st time it was with a walker and steps were tiring to difficult. The Physical Therapists worked with me and pointed out what I needed. Great homework within my comfort zone. A few months later I walked out on my own with strength and stability. I can even walk fast with no worry. Special shoutout to Mike, Rachel, Ericka, Ellie as my physical therapists, they're the best. My stroke effected my right side meaning I couldn't my a fist, pickup anything or use my right arm. The Occupational Therapists took charge and loosened up my arm and hand. They showed continued compassion and encouragement. At the end of the my therapy I could shower, shave, wash my hair, prepare meals, drive, and other everyday tasks. What a caring team! My expert team consisted of Anne, Autumn, Lavanya, Hanna and Emile. RWWs has my full respect, endorsement and recommendation not to mention appreciation!

I came in with back problems and sciatica. I was hurting pretty badly. I knew as walked in and saw…read morethe therapists all working with their patients giving them the one- on- one attention needed, I was in the right place. Everyone there was so friendly, helpful and very knowledgeable. They ALL know their stuff! My therapist has been Liv and she is such a good example of a caring, supportive listener. I have had the great opportunity to work with her, Juliana and Denni. I cannot speak more highly of this group of caregivers. I would HIGHLY recommend Star Therapy to anyone seeking PT help.

Dr. Trevor Brandt is the director of STAR for years and is an excellent Physical Therapist. I had a…read morebroken humerus and could hardly move my arm when I first started. I have amazing range of motion now - and the home exercises to continue to improve. The best thing I tried towards the end of my therapy, was Dry Needling. I cannot begin to explain how effective this procedure was for me. There's total science behind it, which I won't go into, but it would definitely be worth checking it out if you have sore shoulders, backs, knees and just about anything else. Trevor is very welcoming and will take excellent care of you. It's his Mission to heal. His Staff is awesome too! You will not regret going to this STAR Physical Therapy!!

The facility is clean and odor-free, and pretty. The staff is friendly and attentive to both…read morevisitors and patients. They seem to really care. They're always smiling. However, they are understaffed. And the food is unappetizing. Despite the food drawback, it can be considered a suitable place for a temporary stay. Personally, I wouldn't be able to stay here due to my food allergies, as they don't seem to cater to such dietary restrictions. However, if they did and I required rehabilitation, this would be a good choice.

This place is terrible! My mother is currently a patient at this facility and is recovering from a…read morebroken knee. I have complained to the management about staff being 45 minutes late giving her pain medication on numerous occasions. It's always a different excuse. The person with the key to the medicine cabinet is on break. They didn't know they should wake her to give her medicine. It's shift change, and no one was available. The pharmacy forgot to order more medicine, and they're out. She's repeatedly forced to use a bedpan because staff don't respond in time to help her to the bathroom. They bring her food but no utensils. It's something new every day, but the fact that they keep leaving her in pain without her medication is just cruel. Despite repeated promises, they continue to treat her poorly. As soon as the hospital bed and wheelchair ramp are delivered to my home, we're taking her out of there. It's awful!!

I was so looking forward to moving my mother to this location. Admissions staff were very rude to…read moreme and to the Director of Nursing where she was currently residing. I had never heard a bad thing about NHC Hendersonville, so I was shocked and very disappointed. I hope the women in admissions see this and are reminded that they are the first representation to a family needing additional assistance and it was certainly a hurtful, disappointing experience. Debbie Collier

A friend of mine is currently in there for rehab rehabilitation. He's an older gentleman. When I…read morewas walking through the hallway locating his room, I was met with so many wonderful people and smiling faces. It seemed to me that in this assisted living and rehabilitation facility people really do care. Joe, who is in charge of physical therapy seemed like a really really awesome person and he really tried to engage with all of the patients there. I was really impressed by this facility. Would be nice if they would give an update and maybe put in some more pleasing colors. The brown is really kind of a letdown, I felt a little depressed in there, even though everyone was very nice.