I can't say enough how terrific and compassionate the people at NHC were. My dad spent the last 4…read moremonths of his life at NHC and experienced nothing but top notch nursing home care. When he passed away, I got genuine sympathy and hugs. Great staff all around.

I would consider looking elsewhere. This seemed convenient for my 83 yr old mother post abdominal…read moresurgery since it was across the street from the hospital...but it became a nightmare when we wanted her to be admitted on a holiday weekend. One would think the medical industry had appropriate staffing to handle transfers at any time. We were told by the hospital case manager that we were good to go and Natalie at NHC said come over, Mom was discharged and I showied up 2 hours later only to be told she would not be admitted since they couldn't get her meds on a holiday weekend...what a joke - my 83 yr old Mom sitting in the car and being told to take her back to the hospital for 2 more days. It's not that simple. TERRIBLE- I will take my money somewhere else and be sure to tell everyone I meet that this place is not only unprofessional but super dark and depressing inside. After seeing the place I am glad it worked out the way it did.

My relative was at McKendree for three months before passing away recently. I visited him often and…read morespoke with the nurses and aides in person. I was very favorably impressed with the attention and care he received from the care staff, and it made things much better for him. During those early days, I asked about what would happen if he passed away, and I was told, "Oh, the social worker with help you with all of that." I was called late one night by the supervising nurse to tell me my relative had passed away, and that Tennessee regulations required I have the body removed within two hours (which I later learned is not the case). I asked if there was someone at McKendree who could help, such as the social worker, and the nurse said I should call a funeral home. I quickly tried to locate a funeral home, which said they could help, but they had never heard of the "two hour" regulation. Indeed, while I was speaking with the funeral director, the nurse called again to ask me when someone would be coming for the body! The funeral home did collect the body, shortly after McKendree's two-hours were up. Those two calls from the supervising nurse were *the only* calls I have received from McKendree regarding my relative's passing. Nor have there been any emails or text messages. I have placed calls to, and left voicemail messages for, the social worker who had called me months ago when my relative was about to be admitted, the business office, the admissions office, McKendree's main number, the floor nurses station. NO ONE has called me. In addition, the funeral home director was unable to get the death certificate for five full days after my relative died. He told me he had called McKendree several times a day trying to get it, and even visited the facility, but had no success. At last it finally was issued. So, as to the care given by the nurses and aids, I would give FIVE STARS. As to the "help" of the office, social worker and management-type staff, ZERO STARS.

I do not recommend anyone consider living at Hermitage Towers. My experience as a tenant has been…read morefilled with ongoing maintenance issues, poor communication, and troubling behavior from management. Repairs are routinely delayed, ignored, or only partially completed. Despite months of reporting serious problems--including a leaking roof, water intrusion in the kitchen and living room, mold concerns, and HVAC failures--many of these issues were either temporarily patched or not addressed at all. I had to manage repeated flooding with buckets and a shop-vac during family gatherings, and much of the labor to contain damage fell on me. Management has consistently used rent status as a reason to withhold repairs, which is a violation of Tennessee tenant law. Multiple employees acknowledged this, yet no meaningful steps were taken to correct it. Promises to meet with corporate to discuss fair compensation were made but never honored, despite written confirmations. Adam, the on-site salesman, made several promises during move-in that were never kept. Worse, he knowingly made statements and took actions that are illegal--including threatening to call the police and make false claims against me during a disagreement, which I documented on video. Once he realized he was being recorded, he changed his tone. The overall handling of tenant concerns here is unprofessional and reactive. Corners are cut with the cheapest options, resulting in repairs being redone multiple times, costing more in the long run and leaving tenants stuck in unsafe or substandard living conditions. While the location is convenient and the community has potential, the current leadership and maintenance practices fall far below acceptable standards. If you're looking for a place that respects tenants, responds appropriately to issues, and operates within the law--this is not it.

Idk where to start !! Sister is recovering from emergency…read moresurgery of an ostomy bag happened on 08/01/2025 So not able to walk well. The care of the recovering person is horrendous!!! She almost dehydrated to death in life care center of old hickory!! Her daughter had to call 911 to come get her and take her to the emergency room!! They released her back to his awful place. She's had feces running out and all over her and sat for hours on 4 different days in filth!!!! One of the techs put a urine bag on her and that caused the bag to fall off!it was the wrong kind of bag!!! I came walking in and they didn't know who I was....but the techs and nurses were arguing about who was not going to change and clean her...this is the worst medical experience ever !!! We are seeking legal neglect charges!!! On this place.

This is my second time to be here at Life Care of Old Hickory Village at a 10 year interval; very…read morelittle has changed; the same very good quality of care, and the food is still good! The care I received was efficient and timely!! Should I need the rehab team services again I will be back at Life Care of Old Hickory Village !!! Sincerely, Nelda Porter

Jan is one of the most caring people I have ever know, and it is evident in the level of service…read moreshe provides to her clients - every hour of every day.

From the owner: At Geriatric Health and Care Management, we are nurse/care managers and trusted advisers who assist…read morefamilies and senior adults in navigating the complex healthcare system. We offer a comprehensive assessment of medical conditions and care needs that assist families in decision-making. Our service model is individualized and allows the senior adult the highest level of independence and autonomy while maintaining safety and dignity. Our patients usually have one or more chronic conditions which often include dementia. Our care coordination services allow seniors to remain independent for as long as possible in their own homes and if desired in independent or assisted living. We work closely with adult children and help them to have less stress in caring for their parents/family members. Our advocacy services foster coordination of care with caregivers, primary care and specialty physicians, home care services, rehabilitation center therapists, and social workers. We also provide guidance related to end-of-life care decisions including hospice care. We can provide nursing assessments and transitional care post-hospital or rehab stay, ongoing monitoring of chronic conditions, medication management, accompany to physicians appointment, education and care plan development for caregiving services, assistance with long term care benefits and veterans benefits. We can make recommendations related to choosing assisted living communities and assist with transitions to those communities.

The best company for elderly home and care. Highly recommend. Best communication, best caregivers…read moreand such wonderful owners!

From the owner: Silver Lining is unique in that we specialize in caring for residents who have total care needs. As…read morea home for the aged, we can care for someone that no longer qualifies in an Assisted Living environment but wants to avoid large nursing homes. We are small and truly provide a family environment for our residents.

Unfortunately, my mother was a resident of the memory care unit here for about 1 1/2 years. This…read morestarted during the Covid crisis, my mother's dementia took a dreadful turn. After an evaluation at The Renewal Center in Carthage, we were frantically looking for a memory care facility. The Pavilion Senior Living Center seemed to check the boxes... nice building, a cafeteria that offered about anything Momma would want, seemed great. After we got a room reserved, we find out that we had to provide toilet paper! ??? We were paying over $5,000 a month! There were cleanliness issues, the food went downhill, the entrance to the memory care area stayed out of order for months, requiring staff to let us in and out, if we could find anyone. There was a management change and we were promised they had experience working with Alzheimer's patients and could find ways to work with Momma. Well, within six weeks they were blaming our mother for them not being able/willing to work with an Alzheimer's patient with needs. That was the final straw! I do not recommend this facility for memory care.

If I could give this facility 0 stars, I would. The faculty at this establishment were so kind and…read morecaring when we looked to put our mom there. Once we had her established into her room, it seemed good. Well, that is not the case. My mom had neuropathy and lost her toes on one foot from diabetes, so she lost the ability to walk. My sisters and I have visited often, as well as her grandchildren. Unfortunately, Covid consumed the world, and affected the entire assisted living community as well as the world. She was, and others, were so isolated, and fed garbage food, because they didn't have staff to cook the residents healthy meals. My mom complained a lot to me about the food...she had no teeth...and, she was diabetic....Nothing they served her was appropriate. Oh, But they charged her $5000 per month to live there. For $5000 a month, she and other residents got served Hot dogs, microwaved food, nothing was nutritious or easy to chew for anyone that has no teeth. When I visited there (I am from Florida) , I witnessed the CNAs tend to my mother, helping her to use the potty, after they cleaned her the pulled their gloves off and were going to exit her room. I stopped them and asked them if they were going to empty the portable potty? They looked at each other and with a shrug, said, we just took our gloves off. Prior to visiting my mom, I walked into her room, the toilet had feces. It was obvious that it had been there a while. Her roomed smelled awful. No attendant noticed? My mother had an incident late one night in May, where she tried to use the bathroom, after trying to get help. She accidently fell under her electric wheelchair and her left calf got mauled, a gash 11inches long on her left calf...required 78 stitches! Afterwards, my sisters went to her room to check out "How".....The room was immaculately cleansed?? Mom was in the hospital several times while she resided there. The nurse and staff DID Not tend to her like they told us they would. My mother died 16 July 2024. I will Never give this facility a "Thank You". The facility director, is a Liar, and a phony person. Do Not Send any money to your loved on in this facility. They will ROB them. Please do not let your Loved one go here.

One star. A tour that looked nothing like the actual care…read more We chose this facility for my grandmother's stroke rehabilitation after touring five centers and narrowing to three. During the tour the place felt warm and the staff seemed attentive and kind. The reality after admission was the opposite. On arrival, no staff greeted us or told us what to do. We waited two hours before my mother finally went to the nursing station herself. When she asked the charge nurse, Kim, what paperwork we needed, Kim rolled her eyes, huffed, and explained the forms in a condescending, oversimplified way. My mother is an RN. Only after she said so did Kim's tone change--which tells you the dismissiveness was a choice. While we waited, my grandmother's roommate sat in a soiled diaper for an hour and fifteen minutes despite asking for help three times. Help only came after my mother went into the hall and asked directly. This was not a one-time lapse. On discharge day, a patient called out for help for 32 minutes with no one checking on him. The contradictions were just as troubling. During the tour we asked specifically whether we could take her out for meals and activities and were told yes. On June 5th we took her to a pool, where she only sat with her feet in the water. On June 10th my mother was called and reprimanded for it, told it suggested grandma was "healthy enough" not to be there, and informed she could no longer leave for any reason until discharge--directly contradicting what we'd been promised. Her June 9th care plan also listed her as not a fall risk, which is flatly incorrect and a serious safety error. The worst came at discharge on June 16th. We arrived at 9:36 for a 10:00 readiness time and weren't seen until 10:42. Kim said she would call in grandma's prescriptions and send home the remainder. At home we discovered one medication had been given at double the prescribed dose. A medication error, a misclassified fall risk, patients left calling for help, broken promises, and a charge nurse who was consistently condescending and intimidating. My grandmother looked frightened every time we saw her. The five-star marketing does not match the care. I would not send a loved one here.

This place is awful! If you love someone don't let them go there. So disorganized everyone's a boss…read moreand nobody wants to do the work because it's not their job to work apparently. It's dumpy and rundown inside.