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Sherwin-Williams Paint Store

4.0 (5 reviews)
ModeratePaint Stores
Open • 7:00 am - 6:00 pm
Updated 1 month ago

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Sherwin-Williams Paint Store - How cool is this?!

Sherwin-Williams Paint Store

(3 reviews)

$$

I love Sherwin Williams paint. It's very good quality, but it's hit or miss as far as customer…read moreservice. The last trip I made was with a really nice woman who was so kind to help change the paint I'd bought to match more exact to the color I already had on my walls. I had brought a sample and she even took the time to dry a piece to make sure it matched. Some of the other staff here just haven't been super friendly and don't even smile. The color choices are endless and they have really cool sticker samples of some of the more staple colors. Genius! Whether is paint or supplies they have you covered. Keep an eye out for sales because Sherwin is definitely not cheap. Service isn't always the best but regardless I love their paint quality. I am hoping to see some of the staff improve. Just a smile could go a long way!

The Sherwin Williams Store on Jones Bridge Rd. in Alpharetta, is the store we usually shop at. This…read moremorning, I called to order a gallon of paint. The Clerk asked for the credit card information. Later on I asked my painter to pick up the paint since I had a doctors appointment. He did. But they charged the painter, even asking for MY last name. I was surprised and just checked my AE to make sure I was not charged. WELL, THEY DID CHARGE ME AND THE PAINTER. After I talked to the manager she said for the painter to bring the receipt by and they will give him his money back. But I told them, that is not an option because the poor guy already did me a favor by picking up the paint. Now it seems that they cannot give me credit on my credit card without having the physical card. Well, they charged me manually because they did not have my card at hand either. And because my husband just had surgery I cannot go over there. So, now they want to mail me a check, which can take up to 5 days with USPS!!! and another 3 business days to clear. Go to a different store and avoid this one. Apparently, they are not qualified to handle orders the right way.

Gregory's Paint and Flooring - Paint & Primer in One!

Gregory's Paint and Flooring

(8 reviews)

$$

We chose Gregory's when looking for tile because we had been so happy with them when choosing…read morepaint. We actually chose to order from them despite the slightly more expensive price tag for what we perceived to be a greater level of customer service. We went to the Cumming location because of it's proximity to us. We ordered the tile - first, nobody called to tell us it was in. Everyone pointed fingers at the other person. Secondly, they had neglected to tell us AT ANY POINT that this had to be picked up from their Johns Creek location. As we had to make 2 trips due to the amount of tile, we would have ordered from another store for this reason. (In traffic, the difference between the two locations added about 2 additional hours roundtip x 2 visits) In any other project, we have easily been able to return unopened or defective product. Not only would Gregory's not take back tile that was warped and discolored, they refused to take back 4 boxes of unopened tile. The invoice indicated that tinted paint is non-returnable but makes no mention of tile being refused.

Atrocious customer service. Spoke to someone at the store, advised them that we would be visiting…read morethe store to pick out several custom rugs. Showed up at the store after making a 30 minute trip and the location was closed for remodeling. Unacceptable level of customer service! The worst part - the owners came out without apology or even a drop of empathy over what occurred. Will not do business with this establishment.

Sherwin-Williams Paint Store - paintstores - Updated May 2026

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