My recent experiences with the paint department have been mediocre at best. They are extremely slow…read moreand obviously under staffed. I recently called-in my paint order and still had to wait 45 minutes at the counter to get service on a Friday , just to pick up my paint. To add insult to injury, I spoke up in frustration as a number of people came in after me and were served while I was still waiting. I was basically okay to wait until this happened. My suggestion is for you folks to is use a ticketing system similar to what grocery store deli's use. it's extremely simple...or, the paint department counter person could simply ask "who is next?" Leaving your customer to self-manage when they get service is always bad business.

Neither Nashua Wallpaper & Paint, their distributor or the manufacturer of the flooring product…read morewish to take responsibility for the floors installed in our new construction home that were clearly not milled in any quality fashion. They also were not installed per manufacturer guidelines in regard to climate control. Yet, somehow what we have is 'normal' though it isn't. We specifically asked when selecting our flooring product what quality we could expect from the manufacturer and if it was worth it to spend more on a more boutique manufacturer but were assured by NWP that the manufacturer was fine and they had no quality issues. Of course, since we constantly felt like we were a burden to the associate helping us at the time maybe they just didn't feel like dealing with us and instead wanted to rush us out. Either way, run far and run fast.

I have used this company several times over the last two years. In my experience, they provide…read moreexcellent customer service and products. I have had many deliveries on time and within specific specifications (on back porch, next to driveway, etc.) every time.

This place will never get one red hot cent from my company ever again after the experience I had…read moretoday. They screwed up my order showed up almost 2 hours past the time frame and they missed part of my order. When I questioned the driver about it he gave me attitude and at this point I was pretty pissed off because I was waiting for them to show so I could go take lunch and this jerk off gave me an attitude over it. I said listen I was just asking a question and he snarkily replied I was just answering! At this point I admittedly snapped and said you know what just don't, I did shout a bunch of curses at him as well when he started being a total jerk because I was pissed off at something and I was trying to tell him to stop so I wouldn't snap but the little prick wouldn't listen. So I got pissed off got in my car and drove down here and got the damn thing myself. If you guys can't do your job then I suppose I'll do it for you. Total piss poor customer service and the worst experience I have ever had from a lumber yard. I am truly disappointed because I figured this would be a great new source as a lumber yard but I will never use one of these locations ever again regardless of the town they are in they have permanently lost me as a customer and they can honestly go screw. When I called in initially to be like hey you know my time frame is almost up where's my delivery the woman who answered the phone acted like I was greatly inconveniencing her on a 2 minute and 30 second call. So sorry I interrupted you standing at the cash register playing with yourself all day, freaking please! If I manage this place I would be deeply ashamed and greatly pissed off at the behavior between my customer service reps, and the jerk who delivered my items. So much for professionalism!

Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

My gas grill did not survive the winter. I went to Dracut Hardware to look at Weber grills. Saw a…read morenice one. The manager gave me personal service. Not only was the grill delivered assembled, they took the old one for free also. They are a family-run business that serves Dracut well. They are fully involved in the community and I will use them as my go to place for hardware.

This is a great family run hardware store that has been around forever. It has a very nice and…read moresupportive staff. I have been a customer for years.

Very Friendly and Knowledgeable Staff. However, very limited store hours and always seem to be…read moreclosed when you need them.

Great crew, super helpful, family business. Willing to go the extra mile to assist. They have…read moretreated me very nicely. I shop often for my company, so we deal with them almost on a daily basis.

We hired Thomas for a kitchen resurfacing job and it was a great experience from start to finish! I…read morewas treated professionally and found Thomas to be great to work with. The cabinets turned out fantastic and for a very reasonable price. We would hire TJ Painting again and would definitely recommend to others.

I would give zero stars if I could. We hired TJ Painting (or…read morewhatever variation of the name they're using this month) for a full interior repaint of our 3-bedroom home. From the very first phone call, the owner Thomas was condescending, dismissive, and openly rude. He's the type of person who acts like he's doing you a massive favor by showing up, then gets angry when you expect basic professionalism in return. There are dozens of painting companies in the area that will treat you with respect, communicate clearly, and actually fix what they messed up. This is not one of them. Save yourself the headache and the money. Go anywhere else. Thomas - if you're reading this: maybe try being less hostile to the people who are paying you thousands of dollars. It's not a good business strategy.

Well stocked, friendly staff, great source of referrals if they don't stock what you need.read more

The staff here are very knowledgeable and helpful. The items in the store are reasonably priced…read moreand very good quality.

I put off writing this review for a while because I was actually waiting for ALL of my furniture to…read morebe delivered. That's because the couch set we wanted (which is f**king lovely, btw) was on backorder for 6 weeks. Still, it was totally worth the wait! This triple level furniture store is jam packed with just about everything one needs to decorate their house with the finest upholstery, bedding, tables, chairs, etc that money can buy. And before you ask, yes....they have elevators. The funny thing is when we walked in, initially looking for a new living room couch set, we ended up also finding arguably the best kitchen dining set we've ever seen. At least, for us. All in all, we ended up spending like 4 grand, but it was worth it. The staff were also very accommodating and friendly. They didn't have us pay for everything all at once either, since each set had to be delivered on separate occasions. Basically, we just paid for the stuff as it was being delivered. Actually though, the prices seem fair enough. If you have old furniture for them to take away, they charge an additional fee for that based on the number of pieces that need to go. There is, however, one admonition about this that still irks the shit out of me.. It seems that either, a.) The management isn't telling their movers that old furniture needs to be extracted from the home prior to the delivery taking place. Or, b.) The movers are really lazy and apparently don't want to take ANYONE'S old stuff. So, they enter in with the mentality of, "No, we're not taking that"...until you point out to them that they are literally being PAID to remove the old furniture. After a bit of back-n-forth, they'll eventually (reluctantly?) do it. Just be firm, keep all your receipts, and it should go just fine. None of this is really a deal breaker for me, but it's just annoying. I mean, is it THAT foreign of a concept that customers will want their old furniture removed? Because I'm fairly certain that upgrading furniture is a pretty common thing amongst consumers. I....I just don't understand why any mover would take issue with this, so long as they are being monetarily compensated. I had two separate deliveries, as mentioned. And BOTH times, with two different moving teams, they initially went in with the belief that they were not removing any old furniture. It's just weird and I'm not quite sure if it's a breakdown in communication with their bosses, or just sheer laziness. One guy even grunted as he was moving a small piece of the couch, which....wasn't all that heavy. Despite all that nonsense, what matters most is the furniture itself and the store's selection. Both are on point. I highly recommend this place as a go-to for your furniture needs, along with the aforementioned caveats to all present and future customers. Bernie & Phyl's receives 4 fully reclining couch sets complete with USB chargers and LED lights out of 5.

I purchased a power sectional back in late October . I have had the set for 7 weeks and the fabric…read moreis pilling all the cross threads are pulling out. The technician came to my house this morning and said they don't cover wear and tear, and wearing cotton close on the couch will cause wear and pilling. This is the craziest thing I heard I'm I to sit naked on the couch to prevent this! I called the store and there was no manager to speak to. They suggest that I call again and speak to their customer service department as their GENERAL MANAGER can not help me. I will say I will never shop here again . I do not recommend anyone to shop there. MY set is 8 weeks old and looks like I have had it for 10 years! Stay away from them once they get your money you are in on your own !