I love the Sherwin-Williams paint store in Burlingame. This review is for the Milbrae store, where I will never shop again.
I am repainting a 7,000 SF house. Six bathrooms. Seven bedrooms. It's a lot of paint, and a lot of colors to choose.
I called the Milbrae store prior to 4 PM (they close at 7) and asked if they could make me 18 samples before closing. I was told no problem, to email the colors and they'd get it done. I took a few minutes to type up the names and emailed it off, attn: Melbin. When I didn't hear back from anyone, I drove to the store, arriving around 6:15, as they close at 7. I was the only customer, and there was only one sales associate there.
When I introduced myself, he went off on me. . . telling me it's not his problem that I waited 'til the last minute to pick my paint colors, and I needed to give them more lead time, and he couldn't do this, and couldn't do that, and w-h-i-n-e and m-o-a-n.
I interrupted his bad-day-dump to say that 1) No one mentioned any problems getting 18 samples made in over three hours before closing when I called. It would've been quite simple for them to COMMUNICATE - either by phone or email - that they couldn't get them done that day, but that I could pick them up at whatever time whichever day they could get them done, and 2) i didn't want to hear what he can't do. I want to hear what he CAN do.
He agreed to make 8 samples, and went back to do that. It took him about 10 minutes. His lecture about how my problems were not his problems, and I couldn't expect him to drop everything to mix my paint took at least as long as it took him to mix the samples!
I paid for my 8 samples and took them home. Today i called the Burlingame Sherwin Williams ... the sales associate took the color names I still needed right over the phone, and told me they'd be done in an hour. There's no doubt in my mind when I go to pick them up they will be done, and I will be treated professionally.
Milbrae Sherwin-Williams - you need to give your sales people some lessons in treating customers with respect, communication, problem-solving, and just general good manners. There are a lot of places we can go to get paint. We don't have to go to a store where the salesman spends more time complaining about a customer trying to buy something that he has to make than he spent mixing what I did buy.
I'm pretty sure one of the things they have to do at a paint store is mix up samples. . . If you attack your customers who want samples, why would they come back to purchase the gallons they need?
Milbrae Sherwin-Williams - never again.
Thank you, Burlingame Sherwin Williams ... your review is coming. read more