The guys that work here are always nice and helpful. What's prompted this negative review is the fact that each time I'm in the area and give this store a visit I find that there's a lot of items out of stock and what they do have is absurdly priced. I left without making a purchase. Today I needed measure marked plastic paint containers: all sizes out of stock. Sea sponge: In-stock at $30 each, (I purchased two earlier today from another locally owned paint store for $7.99 each - I'm heading back there now). I'd like to see this shop succeed. The location is great and the staff are helpful. Hopefully this review will be received as constructive criticism prompting improved stock management and discontinued price gouging. read more

The service is absolutely terrible! They close before 5pm closing time. Not ideal for someone that has a weekend project!

Terrible experience. Avoid this store. My wife and I drove across town to this store on Saturday, February 19, 2022 to buy paint and supplies. We knew exactly what we needed (one can of paint and a couple of rollers), and we arrived five minutes before closing. The store employee refused to sell anything to us. He had already removed the cash drawer from the till and shut down the system so he could go home early. Even though the store was supposed to be open for another five minutes and the door was open, he refused to make a sale to us. He was incredibly rude and dismissive to us. We asked if he could refer us to another store, and he told us no because according to him "they all close at the same time". My wide and I were shocked by this man's behavior. We have never been treated so poorly at a store. The happy ending to the story, however, is that we ended up finding a different, absolutely fantastic paint store: House of Color on 24th Street. We were able to buy what we needed from that store, and the service was excellent. And we were in and out in about five minutes. We will buy all our paint supplies from them going forward. read more

This place is an excuse, and the customer service is some of the worst I've ever received at *any* business. Our painter was able to slot us in last minute after the sale of our new home went through quickly, and asked us to head to a Benjamin Moore store to pick out samples and get a few paint drawdowns. Whoever was working yesterday (03/19, also the only employee working around 2:15-2:30) deserves to be fired. He picked a fight with the customer in front of us who told him that the paint he was picking up wasn't the correct code, and asked for him to double check it. He refused and said the codes change from the exact same paint he previously purchased. He kept telling him "we close in 5 minutes" and that he shouldn't come back later if there was anything wrong with his paint. We picked three colors we like for our new place and asked if we could get drawdowns. We even told him we understood the store closed soon and that they weren't open on Sundays, so we weren't expecting them on the spot. He told us on a Saturday afternoon he wouldn't have three drawdowns ready until *Wednesday*, and couldn't give us an answer to why Monday or Tuesday wasn't possible. For those who don't know, a drawdown is essentially a thick line of paint drawn down a long piece of card stock to hold up against your current walls to give you a better sense for the color, which is better than the small paint chip samples that you can take. When we told him our painter needed us to lock in colors sooner than Wednesday, he said, "That's not my problem." I was left absolutely speechless... He then proceeded to tell us "You should have come in earlier." I'm sorry... you close at 3 PM on a Saturday, and most of the population works M-F when you're open from 7-5, and closing at 3 PM on a Saturday is absurd. Believe it or not, I have more going on in my life than picking up paint samples, and I was in your store before you closed, so drop the attitude. If you're so miserable at your job, quit. Pretty simple. We left with our paint chip samples and got in the car and called the Benjamin Moore store on Geary, who are open until 5 on Saturday. They took the paint code numbers over the phone and asked us to come pick up the draw downs on Monday. They were so polite and professional, so we're taking our business there, even though it's across the city. We were in the store for 45 minutes and didn't "just show up" right before closing. Save yourself the time and energy and don't support this store. For the owner: Please don't reach out to me trying to "make this right". You all have done enough damage. read more

Awesome customer service. The staff was so helpful. I explained exactly what project I was doing and they helped me with all I needed. Great prices too. Thank you so much. read more

These guys are awesome but one batch was not mixed right -- so ask them before you leave. read more

Benjamin Moore Creative Paint - Paint Stores Near Me - San Francisco, California

Professional, nondiscriminatory customer engagement with insightful, knowledgeable customer decision-making support. Brilliant array of paint colors; best quality of paint in The San Francisco Bay Area. Inexpensive painting tools/accessories. Very satisfied during 2 visits. read more

Response to management: All that stuff you said... He should've said that while I stood in front of him and before I wrote the review. Think you missed the point... He didn't know what I needed it for because he DIDN'T ASK! Computer match would have been totally fine for my needs. The guy at the desk of an empty store was a treat. Me: can you match this? Him (barely looking up): yeah. Me: I think it's Swiss coffee but not sure of the finish. Him: looks pretty shiny. Me: ok cool. Him: (stare). Me: ok. Him: it won't be ready til Tuesday. Me: why? Him: we close in an hour and a half. Ok dude... go back to the internet... read more

Went in today for some paint. I don't know much about paint. I was lucky that Miles helped me. He was very friendly, patient, and extremely knowledgeable. Miles chose an excellent custom grey paint for my bedroom. I couldn't be more happier. Thanks Miles! read more

Great place! People are friendly here. They are helpful with providing suggestions and suggested different options. And were able to direct me to a color consultant at the Geary location. Whenever I call also, there are so friendly! It is a convenient place, and I like there how there is parking there. I love it! read more

I love this place. Not only do they do an impeccable job pain matching, the people who work there are super kind. Mariano helped me load a heavy chair into my car! And there's never a long wait. read more

This place is the best, I've done multiple painting projects with the help of the staff at this location. I visited today and Andrew was incredibly helpful, he's knowledgeable of all the products and was extremely patient in answering all the questions I had. I left with everything I needed. Thanks Creative Paint! read more

First of all this place is not on Webster but in that shopping complex, that I never noticed, directly across the Safeway parking lot parallel to Geary. A special shout out to Andrew who spent a lot of time working with us. We are tasked with finding paint colors for our Victorian that match our existing paint. That required a scan and they were able to point us in the direction of close matching existing Benjamin Moore paints. This is good enough for now because what we really needed was to find a couple of lighter accent colors. If you know anything about paint, you know that there are a zilllion shades of everything and while some people can see that in a beige sample, there are reds or greens etc, I can't. Andrew was EXTREMELY helpful in discussing various options as well as the effect that different sheens have on the perception of the color. I had never noticed this store before and based on the quality of customer service as well as the quality of the product, I am sure we will be back. It is a full service store with plenty of painting stuff for your needs. And free parking which in San Francisco is HUGE. Thank you Andrew. read more

Fast, great service, helpful knowledgeable staff. Color choices are amazing. I got a great quart mixed and was out of there in 20 mins.

The folks here are helpful, knowledgable and good-natured. Super organized shop. Special shout-out to Nan, who helps with color selection. Call ahead for her schedule. She also does in-home consults. Easy parking is the cherry on top! read more

Have been here before and had an okay experience, which is why I'm giving them 2 stars instead of 1. However, I called in to ask a few 'standard' paint questions before I made the trip to the store and spoke with Lorenzo who was so short and very rude! There are many other paint options in the city and I will be using those and never going back there! I'll be going somewhere where costumer service matters and people actually seem to like their job! read more

TERRIBLE CUSTOMER SERVICE - DO NOT SHOP HERE! There is a reason why other paint stores in SF have full star reviews. I called ahead to order paint and when I picked it up, I was not only handed a Gallon of paint that I did not order, but was also told I had to pay for it. The Manager, Mike, said he wrote down exactly what I was handed, therefore, it was the correct order ("If I wrote it down, it is correct"). When I explained that there was no way I would order ceiling paint for a wall, he would not even listen to me, just kept repeating that he was right. He then told me I had to pay or else I would be unable to buy the rest of the paint I needed. There was no "I am sorry," or "hey, maybe this was a misunderstanding" (which I would have been able to accept). I would have walked out, but am in a hurry, due to a move. Being forced to pay $70 for the wrong paint feels like extortion and I have a hard time believing that it was in fact the Manager I was speaking to here (how could management be so rude and provide such awful customer service)? I may be moving, but I am not moving away from SF and while I have purchased paint here many times throughout the last 10 years, I WILL NEVER EVER SHOP AT THIS PAINT STORE AGAIN. Save yourself the agony and poor behavior and go to one of the many other stores. You will be glad you did. read more

I'm surprised no one has reviewed this place yet. I've been there twice -- once for paint samples, and once to purchase the paint. I'm probably heading back soon to purchase more paint. The staff was extremely helpful and patient both times. Paint is much more complicated than I originally thought, but they made it easy for me to choose. read more

I went to that store, on Webster, to get paint(s) and supplies so I could repaint my apartment. The first time I went there I was greeted by a very friendly salesperson who answered a few of my questions. I went there the next day with all the measurements so I could purchase the right quantity of paint and dealt with store manager who was downright unfriendly and purposely un-helpful. I couldn't understand why someone who is to gain $250 (what I paint at other paint store for the paint and supplies) would go out of his way to be such a jerk. Go somewhere else. read more

This place is crazy overpriced. Most of the employees have a stick up their butt, and its cheaper to go to kelly moore. Also they are always out of basic supplies. I missed it when there was a blockbusters here instead read more