HORRIBLE CUSTOMER SERVICE I chose this SW location for the easy parking. I would troll for parking at another store before I'd ever go back here. Giovani was yucking it up with a painter as I entered. He then went behind the counter, and was stone-cold, condescending, unhelpful, surly and rude throughout my transaction with him. He acted like my mere presence was irritating him to the max. I was the only customer in the store, so he was hardly rushed. I came with a list of the specific paint I wanted: name and number of the color, the sheen, and the amount. Pretty straightforward. I didn't "bother" him by asking for any advice except for a recommendation for the primer. He mumbled that it really didn't matter .... umm, o.k. then, I guess. I'd sprung for the Emerald line, so thought it did might have mattered. What do I know? He acted like my questions, and my mere presence in his store, were personally insulting. Maybe his manager will take note of this review. Or maybe he's the manager? In that case, he can pat himself on the back for getting away with some of the worst customer service ever!!! read more

Thank you Brendan for helping me choose colors for the exterior of my house. Brendan took the time to give me product recommendations on which paint to use and what sheen each section of the house should be the house turned out great. read more

Sherwin-Williams Paint Store - Paint Stores Near Me - San Francisco, California

I came here for a quick last minute paint selection because I had accidentally chipped some paint in my dorm room. The workers were so friendly and helped me get a sample of the paint, they give me multiple purchasing options, helped me with techniques on how to get the smoothest touch up look, and talked me through all the available the pricing options. Super helpful and very nice staff, definitely recommend if you need any help regarding paint and some hardware options! read more

Called two days ago asking about what to use on a new fence!? Also, what to use to avoid being tagged on the new fence after staining!? A guy over the phone was being super patient and giving me options to choose from. Showed up today to pick up a few gallons of paint. George (the store mgr.) went over the whole theory of when to paint a new fence and what type of paint to use. I feel so welcome there! They offer customers cookies, pastries, and coffee! So sweet! It's hard to find a personalized and woman-friendly painting shop, but this is it! Thank you, George and his team for offering customers great service. I'll sure be back for future needs. read more

Horrible service. Got there maybe 8 minutes before closing, and the worker said "we're closing up now". I said "the doors still open so i thought you were open, and its like 8 minutes to six, i know exactly what i want, can i just grab it really quick?". I was very polite, and the guy replied "ilnooo, i JUST closed the RESISTER". with this really rude attitude. I dont know, if you wont ring customers up 8 mins before closing, maybe make your hours say "closed at 5:50 so people dont rush down to your store for nothing? I'm writing this on thurs aug 25 which is when it happened. Dont expect any kindness or consideration from this place. Really disappointing. read more

Great location. Ample parking. Adam was our associate and he helped us get the best price and provided amazing service. Really impressed by this Sherwin Williams! Clean store with good Feng shui too :) read more

Kudos to both Yufan and George for their generous help the several times I came in agonizing about color choice-they were quite patient with me and supplied me with just the right sample selections-- In fact, I ended up so inspired that I've chosen two "perfect colors" for stripes-- Very professional, very courteous, very clear, very helpful, both! read more

Sherwin-Williams Paint Store - Paint color inspired by the Cirque Room at the Fairmone - Paint Stores Near Me - San Francisco, California

Definitely will be back. Stan was excellent in both choosing the right paints to replace paints I purchase at SWilliams several years back plus matched a Behr paint perfectly. Makes sense to go non-busy hours (if you can) if you have to match paint like I had to do. Their customers seem to really appreciate their service. read more

I've used SW for all my paint projects in the past but I wanted to give this location in particular a great review for their help in staining my deck. I had bought stain ahead of time by several months, decided to hire someone to do the work at a later date. We did not realize I mistakenly ordered the wrong color for our deck, so I returned to the store to see our options on what to do with the stain I had bought. The sales rep Gio, was very helpful, although we could not return the paint he offered to tint the color with red, which was what we needed to closely match our existing stain. He absolutely nailed it, despite the fact that I did not have a specific Sherwin Williams formula for our previous color, and only had a picture to provide. I am very thankful for their expertise and it was key to getting our deck re stained without having to reschedule. read more

If you don't know much about paints or stains, you shouldn't rely on staff here as they make up favorable comments about their products without justification. This location was formerly Blockbusters and I didn't know it was a Sherwin-Williams store until recently. I've been using Duckback Superdeck 1905 Redwood deck stains for many years and try to refinish my deck every 2-3 years. I bought the last batch ($38.99/gal) from South City Lumber earlier in the week and searched for other places that might sell this stain as I needed a couple more gallons. I finally found out that Sherwin-Williams purchased Duckback a few years ago and ventured to this store on Lakeshore. When I wanted a 1905 Redwood in transparent stain, staff there could not provide me with a match with their Sherwin-William Superdeck redwood stain. One guy said that their Superdeck redwood was the same as the 1905 Redwood I was looking for. I ask them to correlate the product codes on both products to see if they were the same. They couldn't and asked me to bring the 1905 Redwood can in to compare. So I brought the gallon can in and an Asian woman took the cans to the back to compare. In the meantime, I spoke with a young man with a wispy mustache and asked him about the differences between what I brought in and what Sherwin-Williams was selling. He gave several vague comments like "new formulations", "flows better", "last longer". When I asked him to be more specific about these comments and not make general opinions, he avoided the questions. Apparently he was trained like a used car salesman to gloss over things and "BS" people when he didn't know the answers. The stains didn't match and I left. The Sherwin-Williams product was $57+ and with their 30% promotion they were having, it would still be more expensive than buying from somewhere else. In summary, these people are shysters. If you are going to buy their products, do your homework first and don't rely on their advice. There is a good reason why big box stores draw the business from small paint stores. read more

I know it's a company wide issue but it has been 6 months and you have no paint samples. This is ridiculous. As a designer I have taken business else where. Kelly Moore has never not had samples. Other than this issue this location is amazing. read more

Bought a tube of silicone sealant , turn out to be old hard tube , the whole tube was completely solid read more

Sherwin-Williams Paint Store - Bought a silicone sealants , turn out to old hard tube , the hold tube was solid hard ! Waisted my time and money - Paint Stores Near Me - San Francisco, California

Wow 30 years painting thought I seen every store in the Bay Area. This has to be the best paint store to service my company since the Sinclair days! Bob and George are pros, anything I need, deliveries items orders are there anytime I want! Keep up the good work! read more

The sherwin william's crew are just amazing. They offered me so many option in my painting needs , and some of recommendations like, type of paint, sheen and all 8 need for my projects. Robert and George are great ! Thank you so much. read more

I just bought some no VOC paints for my daughters room. They were super fast in matching the colors and very courteous. Parking is easy here in SF with a parking lot. Everything was super friendly and nice. Because I wasn't a contractor I didn't have the discount for professionals and she gave it to me. All the paint was labeled. She then brought the paint to my car - it was six gallons. I highly recommend! read more

This is a really good neighborhood paint store. The manager was very kind to me, and the staff was gracious and helpful. I'm also very pleased with the quality of the paint. It was thick (not runny or thin), covered quickly, and dried to a nice finish. No more Benjamin Moore for me! read more

James provided excellent service and thorough advice to our paint color questions. He deserves all 5 stars since he acknowledged all patrons that walked into the store promptly and courteously. The store was organized, bright and clean. An all around great experience. Thank you James! read more

I always come to this Sherwin Williams because I always receive amazing customer service but today on Saturday I walked in there was one customer in front of me waited about 15 minutes to get some help which is fine. I understand there was only one person working. When I finally receive some customer service I get told I can't get the color I want in quarter size I have to get the gallon. I'm between all of this happening he lets another man cut in front of me to pay but then starts up a whole conversation with them and the customer after me and completely ignores me when I try to tell him I wanted the gallon. I repeated myself and he continued to ignore I left after that's completely wasted my time read more

The gal working their today was real nice. We had no idea what we were doing (so we can't verify any kind of knowledge) and she was helpful in a cool calm way. She reminded us of the Asian girl from Santa Clarita Diet on Netflix. Well not creepy like she is supposed to be... but in her tone of voice and kinda humorous demeanor. It was a pleasant experience and it was cool that someone working somewhere that I assume could be a boring job had a chill but non-robotic attitude. I'm gonna go out on a limb and assume she's not a Sting fan and say the company should let her play her own music. read more

My new place for paint. much better service than Kelly Morre! Thanks George for taking your time to help me and patience!! Haha

So happy to find a neighborhood store that is truly passionate about the neighborhood. George is the friendliness, honest, and most helpful store manager. I came in with so many questions about my home projects and he made it so easy to get started. He even helped me select a paint color that turned out to be the best choice. After all, he knows the sunset district well and what is suitable for the weather, etc. I thought I needed many expensive products to prep but he was very honest and practical with what was necessary and not break my bank. Ask for George next time and you won't be disappointed. Support our neighborhood store like George's; it's rare nowadays. read more

had a huge paint project and this store was fantastic! George the manager ROCKS. He was professional, informative, polite, all while not making me feel intimidated for not knowing much and picking tricky colours. He also colour matched some paint with easy. I can't say enough good things about him and the other people who work there. They were all very helpful and sweet. This will be my go to shop for future painting needs. Thank you George!! read more

We shopped for indoor and outdoor paint at this one store, and we couldn't be happier. George A. has a terrific eye for color and was invaluable in helping to select paint colors for the whole house. He listened, looked at photos, and patiently explained the concept of a color scheme. Also, a shout out to Dennis who was also very helpful and pleasant. read more

So glad this paint store has opened up in this neighborhood. Good location in the Lakeshore Plaza. Parking situation can be a little better but you can always park in the loading zone if needed. Friendly staff, always willing to help you out if you ever have questions. Surprised the manager, Bob carried the paint out to my car. Definitely going to recommend to my friends and family! read more

"Being pampered" is not a phrase that comes to mind when talking about paint store, but that's exactly how I felt today at Sherwin-Williams on Sloat. Their customer service is just out of this world. They answered every question, made recommendations, gave discounts and recommended better options, and then they carried my stuff to the car. Who would have thought that simple trip to the paint store would totally make my week! read more

We just moved to SF and needed to paint the interior of a house quickly. We worked with George and he was absolutely amazing. We scheduled a consultation with him and within a day he came out to our house and provided great color options. He knew exactly what type of paint to use in each room and how to make the house flow really well. When we our painter went to pick up the paint he gave us a great discount. He was also able to recommend a painter if we needed one. Don't waste your money on an interior designer. George has 30 years of painting experience and has great design ideas. He is also able to manage the whole process which made it really easy. read more

I never thought I would write a review of a paint store, but today I must. We are about to paint the outside of our home, and I've been to Kelly Moore, Benjamin Moore, Ace, all over the City and in So. SF. Today we went to Sherman Williams on Sloat. We were helped by a man named George (also a younger man whose name I didn't get). George was not only more available to help us than all the other stores I've been to combined, but his knowledge, his willingness to help us through this process of selecting the right paint for our type of house and neighborhood, etc. was extraordinary. I would recommend him and that store without reservation. read more

Went there with a few small broken pieces of paint from a wall to color match. Gentleman behind the counter said it worked best with a quarter sized piece. Seeing my four year next me, he put a few of the small pieces together and although not larger than a quarter, color matched the paint color. When the paint was done he showed me a sample on a piece of paper right next to my paint chip. It looked identical. He even asked my daughter's name and named the paint color after her. When applying the paint at home, I had my doubts as it went on much, much lighter than the adjoining wall. When it dried, it was the PERFECT match. With great customer service and a color matching system that really works, I will be back. Paint was more expensive than Home Depot even with the sale price, but I have never received the customer service or color matching at Home Depot. Once I had asked about color matching at Home Depot and they almost laughed at me. For a newcomer to home ownership and maintenance, Sherwin Williams is my new go to paint store. read more

Giving this place 5 stars because of Jasmine! I was looking for several different types of paint. Paint for the kitchen versus paint for bedrooms are two different types of paint! This, I didn't know, but luckily Jasmine was able to help me out. She was very knowledgeable along with her coworkers. Everyone was very friendly and professional. The store is super clean and customer service is awesome. read more

I ventured into this store after a failed attempt to paint my kids bathroom (using paint from another paint manufacturer). The store is clean and everything neatly organized. I was greeted in a friendly manner and then left to browse paint colors. Checkout was quick and easy. Alas, the paint color I chose still wasn't quite right on my wall. Fast forward to the next day when I went back to the store to get the paint formula adjusted. Robert (store mgr) was amazing. He listened to what I wanted and worked with me to adjust the formula several times. The entire process probably took 40 minutes. Yes, I am a picky customer. I took my newly adjusted paint home and painted my room, hoping the color would turn out right. Turns out, it is perfect and looks absolutely amazing. Thank you, Robert, for the outstanding service! read more