Stopped by to get some keys copied, ended up leaving happy!…read more When I stepped into the store, I had walked in the middle of a conversation between the workers and some customers but I was immediately greeted and asked what I needed today. I said I needed some keys copied and was told the different options to choose from. I went with standard gold (but looking at their different varieties, I just might come back next time for a fancy printed one). The workers were super friendly and I definitely felt welcomed. You honestly can't beat the price they charge too & they work quick! As my keys were being made, I was able to pet and play with their "2nd best worker," Jackson. He was the sweetest doggo (as of today, he's 15 months), i wish i was able to stay and play with him more. As I was paying to leave, Jackson put his head on my foot. Would recommend this hardware store if you are looking for any merchandise for fixing up your house. I've been here once before long ago when I was needing to fix holes in my walls from horrible drilling & left with what I needed. Everyone here is friendly and super welcoming and can answer any hardware questions you have!

Locally owned and owner operated, J&J Hardware is terrific. The owner or one of several long-time…read morestaff are very helpful and very patient. Their drawers of nuts, bolts, and screws is extensive - and they are very willing to help match a nut to a bolt or a bolt to nut. They help throughout the store, but that they are willing to think through a problem like matching a nut to bolt - a sale under 50 cents - gives an idea of how dedicated they are to helping out. My main reasons for buying there? 1. You cannot consistently match the service at the big box stores. 2. This is a small business with hard worker owner and staff in a real neighborhood service oriented business. There are not many left. 3. They are very willing to special order and to take the time to do that even for small orders. Small or large, I go there first and very rarely do I have to look further.

I got my house keys made here. $3.80 for each key. $5 minimum for credit card purchases. The keys…read morewere made quickly. It was fast and painless.

Not very personable or service-oriented staff. Actually like I was profiled and being watched…read moreintensely as I browsed the store. They do have a good selection of items...in those times you don't want to go to Home Depot or Lowe's, or order on Amazon. Prices are higher, but I only came here out of convenience.

Loved being about to find just about everything here, including seeds for my garden. Hal and Susan…read morealways knew how to run a quality neighborhood store.

In one breath, I do love to support neighborhood hardware stores over frequenting Home Depot and…read moreLowes or even OSH, Ace or Walmart and Target. My assumption is that they'll be there for you and if you aren't there for them and think only about the price tag (cost) you are killing the entrepreneurial small businesses. Unfortunately, I called about an item, got the price and availability and arrived between 1-3 mins after the posted closing time and the cashier/worker could/would not make an exception to help me. Maybe it's a store policy with San Francisco being the armpit of retail crime and they need to avoid any potential incidents. Maybe it's the litigious nature of owning a business and making transactions outside of strict operating hours outlined in insurance policies. However, in the humanity of a customer to business relationship, it's disheartening. I know many stores make exceptions. So, my disappointment probably would detour me to Home Depot for my hardware needs unfortunately. Parking is difficult with a lot of speeding vehicles and blind spots as well as Glen Park BART user congestion and traffic along with the supply and demand issue of available street parking lacking makes it a hard place to frequent unless you're a neighboring resident in the community who can walk here.

This not my neighborhood, so it's not my neighborhood hardware store. I have been stopping by the…read moreWest Portal branch of SFPL more and more and happened to be walking by this place when I saw the 'Store Closing' signs. What a shame! They are apparently a legacy business in the city and we are losing them due to people going online and buying everything at Jeff's Warehouse. It is sad that even people in SF can't help but be lured in by the siren sound of cheap garbage on the Internet and we have to see our local businesses shuttered. I stocked up on essentials to help them clear the shelves and wished the employees well. One of my New Year's resolutions is to stop shopping at Big Box retailers and to patronize my neighborhood's equivalent of Papenhausen. It's better for our local economies and for the environment overall.

This is a great store. Clean , well stocked and very organized. The service is very good. They have…read moreinteresting and functional products. They are very customer friendly. I really love coming here.

Sometimes, those big box superstores just aren't worth the hassle of having to drive there, fight…read morefor parking in their narrowly-striped parking lot and trudging all that way in the fog only to find that a helpful hardware man is nowhere to be found inside those cavernous aisles. Enter Duke's Hardware. This seemingly small hardware store tucked in between a phalanx of Chinese restaurants on Noriega will usually have just what you need without having to make that big drive out of town to Daly City or Colma. The aisles are stocked HIGH into the ceiling with tools, light bulbs and other essentials, with a bonus second story alcove with plenty of basic plumbing supplies and tools tucked way in the back. Yes, you do pay a buck or two more per item here vs. the big box stores, but it saves me time and hassle in those busy busy days where you just need to fix something right NOW. PRO TIP: Get here before 9am for easy effortless FREE angle parking right out in front. Accessible by MUNI bus line too right out in front. Verdict: This little hardware store punches well beyond its weight in getting you what you need. Yes, they do keys here too. Friendly folks you will find here right as you come in!

Friendly atmosphere, fast service & pleasant people to work with. The store is a little deceiving…read morefrom the front entrance, it looks small however when you enter it's easy to see it's well stocked with everything you might need from a hardware . I needed a battery for my motorcycle clock, sometimes hard to find because of its size, extremely small. Dukes has them! Parking can be a little troublesome but I was lucky enough to park in front of the store. For diy Dukes is very convenient, hopefully you can find what you need, quality products at a reasonable price

I'm not the most knowledgeable when it comes to DIY repairs but each time I have gone into Brisbane…read moreHardware, the customer service has been outstanding. The team is not only knowledgeable, but they are kind, friendly and explain in a way that does not make you feel inferior in the least - even when I go in using measurements like "I think it's the length of my finger" because I didn't have time to measure properly during the busy school day. I am a science teacher and I have gone there to get materials for my STEM elective class. I have explained what I am trying to do and have gotten great advice and guidance that has worked out each time. Even if they suggest a solution that is not within my budget, they will think of an alternative that will be "good enough" for what I'm attempting to do based on my constraints. They have even given me a teacher discount to help keep the costs down, without me even asking. I encourage people to come here to support a great local business and good people. You do not get this kind of high quality service at the big box stores. Thank you, Bill, for helping me on Thursday right before closing! The middle school students used the nails to fix the broken garden beds; they asked me to pass along their thanks for your kindness and because they enjoy hammering nails into wood! Most of the don't get to do that at home and they love learning useful skills. I appreciate your assistance and generosity.

I came in for an issue with my rearview mirror because it fell off and it needed to be glued back…read moreon and I really didn't know what to do, but Bill the store clerk came in to save the day. He even helped me install it. Great store with even better vibes.

This is a local hardware store, run by a very, very nice couple who are extremely helpful in…read moregetting you what you need. I love these kind of hardware stores, they are packed with stuff and feel so cozy. It might not have every up-to-date thing, but I often run there for basic stuff, and have had no trouble getting what I need. Also, get your keys made here! I have had such bad luck with having keys made at other places, where the keys wouldn't fit in the lock even after going back to get them re-cut (sorry, Cliffs) but they always cut keys perfectly and inexpensively here. Support all the local, mom and pop businesses in the Excelsior and come here for your hardware needs!

This has exactly what you want in Hardware store: someone who actually knows hardware. I was…read morelooking for some specialized electrical cords and plumbing parts. The owner walked me to the back of the cluttered store and got me exactly what I needed. This couple have run this shop forever and have tons of stuff packed into this shop. Prices are cheap too. If you are someone who would rather support a local small business than drive out to Lowes or Home Depot, then go to Shic Hardware.

Good store with decent selection and good friendly service. Hope it re-opens soon. Don't want to…read morealways have to go the Home Depot.

It is with great sorrow that the Great Wall hardware has burned down. I hope that the family owned…read morehardware will rebuild . One of the best local hardware stores in the Parkside neighborhood. A true diamond in the rough

Ace Hardware in Pacifica is the perfect little neighborhood hardware store. They seem to have just…read moreabout everything I ever need, and the return policy is very reasonable. Every time I walk in, someone immediately asks if I need help, and the staff are genuinely eager to assist. The owner has personally helped me troubleshoot a few home issues and walked me through how to properly install parts once I got home- that kind of service is rare and incredibly appreciated. Prices are fair for the area, especially considering the convenience and the level of customer support you get. Overall, a fantastic local hardware store that makes every visit easy and stress-free. Highly recommend.

Great store, has everything! Helpful knowledgeable staff. Great at giving suggestions and…read moreanswering questions. Will help you load your big items, if needed.. this store has a well stocked screws and bolts and parts and glue/ adhesive section too. Kids toys are here - the good well built, fun kind! Also Chain by the foot, plastic, metal. Great place!

It's debatable. 3 stars? 4 stars? Came by on Monday 6:30pm, to purchase garden soil 5/$10, but it…read morewas all sold out. I was walking towards the garden gate, female sale associate was pulling down the gate. I asked her if she's able to check when they will refill on stock. She asked if I like to come in and she can ask the guys. My mom and I went in, she closed the gates and forgot about us. I don't know where she left to. I found a young male associate (20-25, round fair skin baby face), asked him, he was very detailed. Told me they will receive shipment tonight and about 2000 in stock. Came in next morning at 9:30am, only 14 bags were left! There was an older Hispanic associate, asked if I'm able to purchase the rest of them. He didn't understand me, pointed towards the register. I went to the register, asked the lady there (Amelia), am I able to purchase the remaining bags? She said yes. I did ask if I'm able to purchase 20 in total and they save the 6 bags for me to come pick up the next day, she didn't understand my question. I didn't want to keep explaining. So I just purchase the 14 bags. With receipt in hand, I asked the older Hispanic associate if he can help bring the bags to my car. Bags were on a flat bed. I wasn't sure if I can take the flat bed or what..??? He told me no he can't. I went back to Amelia, I asked if there's someone that can help me bring the soil to my car. And she sounded surprised that I needed help. I waited 5-10 minutes until someone came to help me. Another male associate, 23-28 oval face glasses ear length wavy hair told me I can pull up my car right by the gate and have the trunk open and he'll load the soil in. He notice one of the bags had a tiny hole in it. He told me he's going to come back with adhesive tape and seal the hole. He was really nice and professional.

Ordered 5 items on homedepot.com for delivery from this store. The 2 least expensive items were…read moredelivered, but 3 items were not. Somehow the order was marked as fully delivered. The "proof" of delivery photo in the confirmation email shows only the 2 items, NOT the missing 3 items. Called customer service, navigated ridiculous phone menu, finally got through and agent disconnected my call. Called again, same thing finally navigated through phone menu, got through to an agent, disconnected. Tried customer service chat, after 45 minutes back and forth (multiple times I had to ping "hello" to the agent after a LONG pause with no response), agent said my remaining items would be delivered. They were not. Did a chat to support again next day, chatted with agent, agent seemed to be helping me, but 45 minutes later, chat stopped working, no refund, no items, unable to connect with any agents via chat. Called customer service. Over 30 minutes later, agent said he tried calling the store and store wouldn't pick up so he told me I would have to call the store myself - that I would have "more time" to do so. Asked to speak to his supervisor, supervisor "Chris" disconnected the call. Called the store, phone rang for 37 minutes straight, finally someone answered. He said he would see to it that my items are delivered and would knock some off the bill. We will see. If you choose to order anything from homedepot.com, good luck to you. Worst customer service experience I've had in years.