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Colma, CA

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The Home Depot

1.9 (1k reviews)
Open • 6:00 am - 10:00 pm

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Random item that I purchased
Deon S.

Greetings to all, this review is for the items that I have purchased and the service that was provided for this location: This location recently went under a parking lot reconfiguration and it's just my opinion, but it is Very Confusing for the average customer to get in and out of the parking lot, now having said this; the previous parking configuration had more spaces available. This configuration is a solid D for me. Over the past years I've purchased numerous items from this location or their Pro store, these items were Not better than the Lowe's down the hill but only just as good. B for me The value for your dollar at this location seems marginal at best, or another name brand that the other store didn't carry.A B for me Overall this location is not bad ; but could always be better.

David G.

I am a stock owner but hate this place. It is where souls go to die or get crushed. Inventory is spotty. Customer service is nil.

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4 months ago

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7 months ago

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1 year ago

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1 year ago

I usually buy online or do a pickup , have to agree custom service is not what it used to be to be in the stores

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The Home Depot Reviews in Other Languages

Ask the Community - The Home Depot

Anyone purchase platinum plus wall to wall carpet from Home Depot? If yes, recommend the quality and install?

Yes, I purchased the platinum plus "Out of Sight II" carpet in Thunder Cloud which was installed over the weekend. The quality of the carpet is excellent and the installation was perfect. The only problem I experienced was communication between Home… 

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Review Highlights - The Home Depot

“I came in very lost and confused on exactly which paint my mother wanted & Christian was super helpful, patient, & even doubled, tripled check my order.”

Mentioned in 10 reviews

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Appliance Parts Experts

Appliance Parts Experts

4.4(8 reviews)
1.7 mi

The fan belt on our dryer broke. We fixed it once a few years ago using online videos. I remember…read moreit was more difficult than viewed now on the YouTube videos. We had the difficult choice of cleaning up the garage to make a path to move in a new dryer or try to fix it again. One of the parts (pulley) did not look like what was in the videos. As soon as I opened my hand the clerk told me that Whirlpool replaced that part with another with a wheel. He was helpful and polite. It was much appreciated. He told me likely causes of the belt snapping. I was surprised that the price for the two parts with tax $32 were no more than what I saw online, in fact less than at some. We will return for other things we need in the future.

Went to this place because of the good reviews, but in reality that was not the case. I asked about…read morethe price of the spare part and gave the model number etc. He quoted 20-30 dollars but the item cannot be return. I did some research on the part it cost approx $120 online but you can return. I thought since it is $20-30, it is worth the risk. So I drove all the way down to this shop, he then told me the parts was $210 !?!? I thought I misheard the quote and asked again, he said it is $210. I told him that I called the store before and was quoted $20-30. He immediately brush it off by saying it was not him. Do yourself a favor and order it online, not only it is cheaper, some store even accept returns. Overall it was a bad experience, the owner seem arrogant and did not offer any help and say it is company policy. I have been to other store where the owner tries to help you to identify the problem as much as possible. After all that is a value a shop can offer where online store can't. I just don't understand how it can have 5 stars review.

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Appliance Parts Experts
Appliance Parts Experts - Front Door

Front Door

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Front

Pacific Sales Kitchen & Home - E bike to stay away from

Pacific Sales Kitchen & Home

3.5(54 reviews)
0.1 mi
•$$$

This review is long overdue as I've had excellent experiences with Pacific Sales Colma Store over…read morethe years, with a big shout out to Henry W and Jason P there. 1) Several years ago, I purchased a Thermador double-oven from them. The installation guy pushed on the oven doors and made an indented profile on both doors (he should have pushed on the edge, not on the doors). When I called Pac Sales about the issues, they immediately acknowledged the mistake and ordered new replacement doors for the ovens, so it was a happy ending. 2) Recently I bought a number of floor models from the Redwood City Pacific Sales as they're moving the standalone Pac Sales stores into BestBuy stores. I had numerous installation issues with the purchase and I could not get much help from the RWC store. I grew desperate and called Colma Pac Sales for help. At both times, even though the sales were not through them, I got people to answer the calls right away, and Henry and Jason called back very shortly after that. Both of them were extremely patient, and they went out of their way to spend a lot of time to find my order and help me resolve all the issues, which was very much appreciated. I highly recommend the Pacific Sales Colma store and will definitely go there exclusively for my future appliance purchases.

Got a e bike on 9/14/25 a hey bike Mars 2.0 with the two year extended warranty an extra $200 . The…read morebike is trash the brakes are terrible almost ran over a kid couldn't stop then the brakes are making a funny sound the front fork stick . So I'm not happy with the bike so on 9/18/25 a couple days later go back to Best Buy to return the bike. They tell me that they will return scooters but they will not return E bikes. I told them nobody told me this at checkout. They told me there is nothing they can do so I'm warning all consumers do not buy e-bikes from Best Buy. They sell trash and you cannot get your money back now I'm stuck with something I'm afraid to ride or let anybody ride because they're gonna get hurt or even killed. And when I went in found out that they lowered the price again. The bike was an extra hundred dollars cheaper and they did not offer to reimburse me an extra hundred dollars even though I bought the bike four days ago never shopping at Best Buy again

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Pacific Sales Kitchen & Home - Pacific Sales Kitchen & Home - Washers & Dryers.

Pacific Sales Kitchen & Home - Washers & Dryers.

Pacific Sales Kitchen & Home - Pacific Sales Kitchen & Home - Washers & Dryers.

Pacific Sales Kitchen & Home - Washers & Dryers.

Pacific Sales Kitchen & Home - Our new Thermador in the house!  These are two individual columns. Each with their own compressor. Quite as a church mouse!

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Our new Thermador in the house! These are two individual columns. Each with their own compressor. Quite as a church mouse!

The Home Depot

The Home Depot

2.5(594 reviews)
1.8 mi
•$$

It's debatable. 3 stars? 4 stars? Came by on Monday 6:30pm, to purchase garden soil 5/$10, but it…read morewas all sold out. I was walking towards the garden gate, female sale associate was pulling down the gate. I asked her if she's able to check when they will refill on stock. She asked if I like to come in and she can ask the guys. My mom and I went in, she closed the gates and forgot about us. I don't know where she left to. I found a young male associate (20-25, round fair skin baby face), asked him, he was very detailed. Told me they will receive shipment tonight and about 2000 in stock. Came in next morning at 9:30am, only 14 bags were left! There was an older Hispanic associate, asked if I'm able to purchase the rest of them. He didn't understand me, pointed towards the register. I went to the register, asked the lady there (Amelia), am I able to purchase the remaining bags? She said yes. I did ask if I'm able to purchase 20 in total and they save the 6 bags for me to come pick up the next day, she didn't understand my question. I didn't want to keep explaining. So I just purchase the 14 bags. With receipt in hand, I asked the older Hispanic associate if he can help bring the bags to my car. Bags were on a flat bed. I wasn't sure if I can take the flat bed or what..??? He told me no he can't. I went back to Amelia, I asked if there's someone that can help me bring the soil to my car. And she sounded surprised that I needed help. I waited 5-10 minutes until someone came to help me. Another male associate, 23-28 oval face glasses ear length wavy hair told me I can pull up my car right by the gate and have the trunk open and he'll load the soil in. He notice one of the bags had a tiny hole in it. He told me he's going to come back with adhesive tape and seal the hole. He was really nice and professional.

Ordered 5 items on homedepot.com for delivery from this store. The 2 least expensive items were…read moredelivered, but 3 items were not. Somehow the order was marked as fully delivered. The "proof" of delivery photo in the confirmation email shows only the 2 items, NOT the missing 3 items. Called customer service, navigated ridiculous phone menu, finally got through and agent disconnected my call. Called again, same thing finally navigated through phone menu, got through to an agent, disconnected. Tried customer service chat, after 45 minutes back and forth (multiple times I had to ping "hello" to the agent after a LONG pause with no response), agent said my remaining items would be delivered. They were not. Did a chat to support again next day, chatted with agent, agent seemed to be helping me, but 45 minutes later, chat stopped working, no refund, no items, unable to connect with any agents via chat. Called customer service. Over 30 minutes later, agent said he tried calling the store and store wouldn't pick up so he told me I would have to call the store myself - that I would have "more time" to do so. Asked to speak to his supervisor, supervisor "Chris" disconnected the call. Called the store, phone rang for 37 minutes straight, finally someone answered. He said he would see to it that my items are delivered and would knock some off the bill. We will see. If you choose to order anything from homedepot.com, good luck to you. Worst customer service experience I've had in years.

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The Home Depot
The Home Depot
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Gold Standard Appliance Repair

Gold Standard Appliance Repair

4.9(262 reviews)
3.6 mi
Certified professionals
Family-owned & operated

We needed a part replaced on our Thor range. After filtering for repair services in the area that…read morework on this brand, the list was very small. Several never responded at all. Thor's own certified service providers were no better (one declined the brand, the other ghosted). Gold Standard had 259 five-star reviews, so my wife reached out through Yelp on November 20. It took two weeks and a follow-up message (plus a voicemail) before Cristhian responded. He came out on December 8, diagnosed the issue, and quoted us $272.30 + tax for the part and $310 for labor. We paid $85 for the diagnosis and told him to go ahead and order the part. Then, silence. My wife followed up on December 16. No response. Again on December 18, this time saying we'd find someone else if he couldn't commit to a date. He finally replied, saying the part was backordered and wouldn't arrive until mid-to-late January. We said we'd wait. Late January came. My wife followed up again. Cristhian said he'd call the supplier "real quick." A few days later he reported the supplier wasn't answering his calls or emails. He said he'd look into alternatives. My wife followed up again on February 10, offering to source the part herself if he'd just tell her the part number. No response. On February 28, after three months of this, we sent a final message letting him know we were moving on. Cristhian never replied. Summary: we paid $85 for a diagnosis, got a quote that was never acted on, sent roughly ten messages over three months, and received maybe four replies. The part was apparently never procured. His phone always went to voicemail. I'm writing this because the 5-star rating doesn't reflect our experience. Hopefully Cristhian will respond and resolve the issue quickly, and/or refund the $85 diagnosis fee.

A group of ladies, gentlemen ad profssionals. They knew what htey were doing. They were honest…read more They did a great job!!

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Gold Standard Appliance Repair - Range Latch Error

Range Latch Error

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Parkside Appliance - Our washer - works great now!

Parkside Appliance

4.8(173 reviews)
4.7 mi•Parkside

Rick and the team at Parkside were so amazing to work with. I ordered the wrong size gasket seal…read morefor our dryer drum and we didn't discover this until Rick had pulled the drum off. Rick helped me order the correct one direct from the manufacturer's (Sears/LG) website, and two days after the part arrived, Rick was back to attach it. Rick did not recharge me for the service fee on this second visit, which was extremely generous. Before calling Parkside, I had read the raving reviews and I wanted to add mine too. What a great experience! And what a relief to have the dryer back working the way it should!

TLDR: Really terrific honest friendly reliable folks that…read morehave served San Francisco nearly forever! Very reasonable repair costs too. We have an old (20+ yo!) Washer Dryer combo, and one day, the washer would not start up anymore. We gave the folks at Parkside a call, and they came out the next day on time to evaluate the issue. It turned out that the circuit board was no good anymore. Even though the circuit board for our machine was no longer in production and no longer in stock at the manufacturer they were able to find me a direct replacement board to complete the repair. Way to go! Its been a few years now since this repair, but our washer/dryer has been happy again ever since! Update: We just called them up for a repair for a gas stove, and since they don't repair gas stoves (only electric ones and most all kinds of washer/dryers), they referred me to another trusted company for that. Verdict: Great folks all. It is so refreshing to have such nice folks out there like Parkside Appliance to help us solve our once-in-a-blue-moon appliance repairs! Highly Recommended!

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Parkside Appliance - Our Dryer

Our Dryer

Parkside Appliance - Our Dryer - Good stuff

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Metro Appliance Repair

Metro Appliance Repair

4.8(441 reviews)
6.1 mi•Castro
Locally owned & operated
Certified professionals

I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

Had a great first meeting, punctual, on time. Part of the deal was that the first meeting charge…read moreincluded follow-up on the issue. At first, they were communicative, then just disappeared on me. That was unfortunate, because I wanted to work with them to complete this project. I ended up just ordering a new appliance because I had to move forward. Update: The company reached out after my review, sincerely apologized for the communication breakdown, and generously offered a refund. I declined the refund because I appreciate the time they spent diagnosing the problem. While the lack of follow-through was frustrating, I appreciate their willingness to take responsibility and address my concerns.

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Triton HVAC & Appliance Repair

Triton HVAC & Appliance Repair

4.6(451 reviews)
7.2 mi•Outer Richmond
Committed to quality results
Offers customized solutions

We recently had Triton repair our clothes drier after having used them over the past few years to…read morerepair other appliances including our high end built in oven. We have also found their service people prompt, efficient, highly qualified, skilled and efficient. Vlad, who repaired the drier, texted to ask if he could arrive earlier than our scheduled appointment. He was friendly and efficient, and he quickly diagnosed the problem and made the repair. Mario from the Triton office called a short time after the repair to check that all had gone smoothly which it had. My impression is that Triton cares about the quality of its work and genuinely wants its customers to be completely satisfied. They do an excellent job meeting those expectations. We would definitely use them again.

My family and I were stressed after realizing our dryer of almost 10 years stopped working. We were…read moreafraid we would have to buy a brand new one. But my partner suggested looking for dryer technicians in South San Francisco to see if it can be fixed (rather than dealing with the stress of finding a new dryer, moving the old one out, and bringing the new one in). Turns out my partner was right! Regina was very attentive to us before and after the appointment. And Vlad the technician diagnosed and fixed our dryer! We also felt confident that the same issues fixed have a guarantee of 6 months, in case the dryer acts up again. Everyone involved was super polite and I'd be glad to call this company again for any other repairs. Thank you!

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Triton HVAC & Appliance Repair
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The Home Depot - hardware - Updated October 2026

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