Cole hardware is what I imagine customer service used to be like in the old days (I'm a young…read moreperson). Every employee is knowledgeable about every product in the store. I just go up to one and ask about what I need and they help me. One time I went there for draino and they convinced me to get a drain snake (better for your drain). Then the 2 employees started talking about their experiences using the drain snake. I'm sorry I drank drain snake haterade bc I just pulled the most atrocious hair monster from my sink the other day. All thanks to Cole hardware.

Back at this ace hardware north Beach ..Halloween fall ...poked around convenience storeread more

The guys that work here are always nice and helpful. What's prompted this negative review is the…read morefact that each time I'm in the area and give this store a visit I find that there's a lot of items out of stock and what they do have is absurdly priced. I left without making a purchase. Today I needed measure marked plastic paint containers: all sizes out of stock. Sea sponge: In-stock at $30 each, (I purchased two earlier today from another locally owned paint store for $7.99 each - I'm heading back there now). I'd like to see this shop succeed. The location is great and the staff are helpful. Hopefully this review will be received as constructive criticism prompting improved stock management and discontinued price gouging.

The service is absolutely terrible! They close before 5pm closing time. Not ideal for someone that…read morehas a weekend project!

Amazing pies/cobbler Nice counter guy too who gave us the tip to cook it extra…read more Also add some butter to the top of it about 1hr 20min in

Before moving to Russian Hill, I don't think I ever have had a favorite hardware store. That all…read morechanged my 1st weekend here after a big move from Miami. I had dozens of boxes, and no box cutter! My poodle and I traipsed down the hill to this delightful store. There are so many things to love about Cole Hardware - it's kind of like a Hallmark store meets Ace Hardware. I've had keys copied here AND I've bought a SF-themed deck of cards. I've bought cookie sheets AND light bulbs. I've bought Christmas lights AND cute dishtowels. The customer service here is fantastic, the people who work here are kind, you can ask questions via text, and they give back to the community in both vibes and with give-back programs to support local. Why would you shop anywhere else?

great service: they matched an old paint formula from 2012 that had been updated many times. they…read morenailed it! the Saturday guy os the best!!!

These guys have been on the ball since opening this location. Friendly, helpful, and a welcome…read moreaddition to that neighborhood. It's obvious that providing great product and timely service are important to these guys. Just a San Francisco continuance of Benjamin Moore and Creative Paint being a cut above.

Recently used their paint department for a home project…read more Robert is a great help, and has a wonderful attitude! It's always a pleasure to see that y'all remain a nice & friendly neighborhood hardware store!

Insanely rude women at the front desk…read more Asked for a battery She replies "Oh JESUS! How do you guys get around the world?!" Then proceeded to toss a battery at me Won't be comin back here again

Thanks to Heaven for an excellent hardware store downtown! Super helpful and congenial service.read more

Best hardware store in the Financial District! You can barely find another hardware store here…read moreunless you find one in another district. My supervisor and some of my colleagues went to the favorite hardware store to buy products like plinks and batteries to make our workplace run smoothly. Maria and the remaining staff have given us a warm welcome with a smile. Not as big as ACE Hardware, I could still buy what's good for my bedroom, and that's the LED light bulbs. Last night, my family and I witnessed a blackout in our neighborhood, and it's never the first time. We each have our own flashlights that came in handy in case the blackout happens again. The light bulbs that my parents once have won't last that long. So, I thought I would buy the ones that last say 22 or more years. For eye comfort, I chose the long, scrawny bulb that would last up to 13 years. The amber light was good for when I study during night time. Hopefully, Philips won't let me down. I might come to Hardware Financial District only to purchase products based on my dad's home repairs. But flashlights and batteries are what we need in case the blackout happens. Don't forget to save energy during daylight.

Damien and Spencer are excellent with customer service. They've helped me several times with…read morecomplicated plumbing puzzles that required some creative use of various fittings.

Rex was fantastic! The whole staff genuinely enjoy helping, they are very knowledgeableread more

Got additional supplies for my plant project at my neighbors store "Brownies Hardware"…read more All the associates are so helpful in getting what you need. They immediately greet you the moment you walk in the door. The store is so clean and organize. Great prices and It is a must shop place.

I went into return a small 1 gallon bucket. They would not accept my return because it had a little…read moredust in it. I asked them what are the odds that their inventory comes in spotless anyways. They had no interest in hearing the logic and would not debate it. Hardware stores especially should have a more personable attitude when it comes to dealing with customers, and these guys were robotic and rude. Plus all their inventory is cheap junk, they're just begging to be replaced by e-commerce at this point.

Went here on the experience of a neighbor to find a new and easy to care for house plant for our…read moresmall apartment. There are 100's of plants to choose from - we needed something to bring color and interest to our table. John the manager helped us find a great new plant from Brazil that has been simple to care for and gives us the color we needed. The shop is upstairs and a lovely light filled spot to visit.

We had an absolutely incredible experience with Mark and the SF Plants team! They decorated our…read morebaby shower with the most beautiful plants and flowers -- and in record time! The staff were also thoughtful and kind. We would highly recommend their work highly to anyone looking for the dream team to work with!