Oh boy... where to begin... We visited last night (Friday the 13th) about 15 minutes prior to the scheduled close time. The guy at the counter, Jeremy, said that they have already shut down the machines in the back, so we can't get paint. We asked him if he pulls up our account, whether or not he would be able to find samples from about 6 years ago. He said "yes", but began to complain about the "MS Dos system" that the computer runs on and it will take about ten minutes to get it all sorted out. The excuses alone took over ten minutes. He advised us to come back in the morning and it will get sorted out, so, we left, empty handed.
I returned today, 14Jan, and was surprised to see Jeremy at the counter. He seemed put out when I asked him to pull our order history... no one else in the store, mind you. He seemed to pull up a lot of colors that we don't have in our account. I asked if he could show me the colors that he was finding, to which he said "nope". I asked if he knew whether they were gray or green and he told me that the computer doesn't give him that information. He told me "honestly, it would just be easier with a paint chip". Well, I could have used that information prior to my second wasted trip.
I left again, empty handed. Went home, collected some paint chips and headed back to the store.
Visit #3 was about 40 minutes after I left the second time. Feeling confident, I walked up to the counter and presented my paint chips. He looked at them and goes "those are much to small for the reader". Again, information about the size of the paint chip would have been nice prior to sending me home. I told him that I am not leaving the store until he does what he can to help me find the product I need. The reader did in fact pull some paint colors, so I took Jeremy over to the paint samples on the wall, and I started to compare them myself. My wife had called and asked if he was able to help, and of course, was pretty peeved about the terrible service Jeremy was offering. I found one of the two colors and told him I needed just a quart. My wife, found the nearly 7 year old leftover paint in the garage, since she knew Jeremy was not being helpful. With a picture, I tried to order the second color. Jeremy says "oh, we don't carry that color". I told him, as nicely as I could that I am not leaving without my product at least being ordered at another store. After about ten minutes, he sorted it out. Hopefully. I left the store, empty handed for a third time.
My wife and I literally did this guy's job for him. It was a terrible showing in knowledge of the product and customer service.
Now, I am heading to another Sherwin Williams location. Visit number 4, coming up.
Needless to say, I do not recommend this location. This was a gigantic waste of my time. We had been using this store for years without this kind of issue, but will no longer return.
Update-
Jeremy sent in the wrong order. Awesome. He has completely passed the buck to the other store. read more