I had the strangest experience here. Spent a good ten minutes picking out paint chips, but was never greeted by the two girls working. I am not a stickler for this, but many people are, and I do think it is nice. Not to mention, after so much time in the store with no communication, it felt a little awkward.
Eventually, I had a question and walked by one employee taking a personal call at the front desk. The other was arranging items in one of the aisles. I politely said, "excuse me," and waited so long for a response I thought she had not heard me. I was just opening my mouth to repeat myself when she turned around and brusquely said, "yes?" My inquiry was regarding different paint sheens as they had examples of every variety save pearl, and when I inquired for more details on that one in particular, she simply said, "oh, nobody orders that." Way to sell your product! After some prodding, she finally conceded it was similar to low gloss, and when I mumbled, "okay, thanks...." She just walked off. Didn't ask if I had any other questions or needed help with anything else. Imagine if I had wanted to place an order! The hassle!
I love their paint, specifically Cashmere, which is just dreamy, forgiving for non-skilled home painters, and makes walls appear buttery soft. Thankfully, I've used Sherwin Williams many times before, so I'm not judging the company off this one odd and unhelpful customer service experience, but otherwise, I certainly would not have returned. Thankfully, there is also another location truly ¼ mile north of this one, so I just stopped by that store to make my purchase (and was met by two much friendlier employees).
SW is pricey, but worth it for the glory that is Cashmere. Sign up for their emails and you will quite often receive a coupon for 30% off all paints and stains. Very occasionally, they will do 40%. You can purchase painting supplies like brushes and rollers (even the exact same brands like Purdy) for much less elsewhere, so skip 'em. read more