I used to call/visit this paint store when I needed advice/assistance with a painting project. Over…read morethe years, I have spent thousands of dollars on Benjamin Moore paint which I have purchased from the Midlothian store. No longer! The past several times I have visited or contacted the store for help, I have been met with a rushed, hurried rude attitude and inept employees who are obviously poorly informed regarding inventory and current styles/methods of painting. If you can't be bothered with me- I won't bother with you.

I visited this location of Sherwin Williams for the first time. It's a brand new store...super…read moreclean with a great location. Plenty of parking too. The store staff was super helpful in getting me the right paint for my project (painting the surface of my "landing zone" at home). I was recommended to buy the extra white porch and floor paint; it was perfect. Color matched and the surface is durable enough to take a beating with book bags and shoes. I probably could have gotten a cheaper white paint, but I would have had to paint the surface again in no time. Thanks to the recommendation, it saved me time (and money) in the long run. Go check them out!

Employees are assholes…read more 1st time I went (morning time). Guy looked and acted like he hated his life. I tried to be nice laugh w him. He still acted like a rude person gave me the wrong item and got mad when I corrected him 2 time girl acting like it's time to close it was morning If you don't like ur job get a new one And Sherwin-Williams needs to be more aware of their employees attitudes

The people at this paint store have made me a customer for life. I've used Benjamin Moore paints…read morefor years but I just moved to Richmond and of course needed help locally. Paula and the other people in the store could not have been more friendly or helpful. My painter wanted me to switch to another brand of paint but I can't find a better color for my walls than "Simply White", and no matter what they may tell you, no one can match that color. I had trouble finding a good contractor and Paula gave me the names of several good ones that she has worked with. One of the gentlemen in the store mixed my paint very quickly and even carried it to the car for me. I highly recommend this store!

When googling the nearest SW store to my house I noticed this location shows a low rating based on…read morecomplaints about customer service. You can imagine my surprise when I called and spoke with the nicest, most helpful guy who not only priced some paint for me, but also helped me look up my contractor, placed my order over the phone, then helped carry it to my car at pickup. Thank you, Hunter for your great customer service!

To the customer service folk: if you think we received a call from the regional district mgr, you'd…read morebe sadly disappointed. No one has ever followed up. We also have an answering machine, We didn't receive any correspondence. Now, I really don't want a call. I've given plenty of time, as have you!!! Lowes & Home Depot will receive my business. Sometimes, there's a good reason businesses don't do well. This is one good example. I believe I've given 3 poor reviews in 6 yr. you, a closed business & the infamous Olive Garden on Midlothian Twp. where w/ 19 open tables there was ( again ) an hour&15 min wait. A reminder you cost me hundreds of dollars.

I'm at the store at least a couple times a month. Ben Moore paint is by far the best and the…read moreservice at this store is always great!

Horrible customer service. Visited this location as a long time Benjamin Moore paint customer. Very…read morerude employees- clearly do not want to deal with customers.

I've been here about four times and always get expert advice and honest recommendations for paints…read moreand supplies (I'm a homeowner, not a contractor). Drew in particular has been very helpful. I like to support local small businesses (yes, I know SW is a large company but this is a small neighborhood store) and will continue to do business here because they know how to do good customer service.

From the owner: Your local commercial Sherwin-Williams Paint Store in Richmond, VA, serves professional…read morecontractors, facility teams, and business customers supporting fast-paced urban projects. Connect with our commercial team for specialized guidance, coating system recommendations, and support tailored to institutional, industrial, and large-scale work. As a reliable paint store near you, we provide industrial coatings, equipment, color resources, and jobsite solutions designed for demanding environments and long-term performance. A Spanish-speaking representative is available to assist customers.

Just came back from the Midlothian Tpke store so this review pertains to this store. I felt the…read moreneed to balance out the other review bc my experience was contrary to those. I was greeted on entering the store. I was asked if I needed help with anything. My project was repairing/painting a small patch of drywall where a tissue holder had come off the wall (~10 years ago and I was just now tackling the repair). I had the paint color # from the original job but was informed by the gentleman that unfortunately the finish (aqua-pearl) had been discontinued and he suggested replacing it with their closest which would be the pearl finish. The smallest container that could be provided for that finish was a quart (Other standard finishes are available as a pint). Not a problem - perfectly understandable and good to have on hand. He also recommended the small roller for applying the paint for the best blending of the repair into the original paint. (Not being a house-handy-person, I appreciate information like that even though it's probably common knowledge to others). I recommend the homeowner is the best person to keep a record of paint colors/finishes used. So, bottom line is it will always depend on whomever is working that day whether your experience is negative or positive (not unlike going to the DMV, except you have no choice, there!) It also helps if you come in with a good attitude, yourself.

My wife and I went to Benjamin Moore paint store today, 6/1,on Midlothian Tpk, in Midlothian, Va.,…read moreto seek help with paint choices for our home. The gentleman (I use the word loosely) who waited on us was not helpful and mostly rude during our visit. We took some paint samples home and later returned to the store to request a sample of the one we liked. When entering the store, the same person who we encountered earlier was behind the counter and gave an unwelcoming look. I went to the counter and he was working at a register and refused to look up at me. Another gentleman (again using the word loosely) asked if he could help. We asked if we could have a sample of a particular paint color. He said he could sell us a pint for $7+. We noted that the Benjamin Moore web site advertised smaller samples for much less cost. His sarcastic response was "Oh well guess you are out of luck". I have been a Benjamin Moore customer all my life and have never experienced such poor customer service. Will never go back. Check out Home Depot's Behr's paint. It has a much higher Consumer Report rating and you get much better customer service.

Absolutely LOVE popshelf. love the color theme of the store. It's extremely well lit...and they…read morehave a lot of good affordable finds. We purchase all our summer pool items here. They have things you will rarely find anywhere else. They only have self checkout but there is staff in store to help.

We stopped by while we were waiting on our Jersey Mike Subs (review coming in a few mins) Very…read moreclean store. Something for everyone. Affordable prices! While no one greeted us when we walked in, it was still a good store to visit.