My wife and I went to Benjamin Moore paint store today, 6/1,on Midlothian Tpk, in Midlothian, Va., to seek help with paint choices for our home. The gentleman (I use the word loosely) who waited on us was not helpful and mostly rude during our visit. We took some paint samples home and later returned to the store to request a sample of the one we liked. When entering the store, the same person who we encountered earlier was behind the counter and gave an unwelcoming look. I went to the counter and he was working at a register and refused to look up at me. Another gentleman (again using the word loosely) asked if he could help. We asked if we could have a sample of a particular paint color. He said he could sell us a pint for $7+. We noted that the Benjamin Moore web site advertised smaller samples for much less cost. His sarcastic response was "Oh well guess you are out of luck".
I have been a Benjamin Moore customer all my life and have never experienced such poor customer service. Will never go back. Check out Home Depot's Behr's paint. It has a much higher Consumer Report rating and you get much better customer service. read more