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    Sherwin-Williams Spray Source Center

    4.0 (2 reviews)
    Open 7:00 am - 6:00 pm
    Updated a few days ago

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    8 years ago

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    8 years ago

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    Covers and All

    Covers and All

    1.7(389 reviews)
    5.1 mi

    Exceptional Customer Service and Quality!…read more I purchased a custom cover for my island grill for about $490, and the product arrived with a standard ventilation panel on the back. This ventilation feature wasn't included in the specifications I had reviewed and approved, so I contacted customer service for clarification. They immediately explained that the ventilation is a standard design used to prevent moisture buildup and mold -- which makes complete sense. Still, without any hesitation or pushback, they offered to send me a replacement cover without the ventilation, exactly as I wanted. The replacement arrived in just 7 days, which was incredibly fast for a custom-made product. Their responsiveness, professionalism, and commitment to customer satisfaction were outstanding. This was truly the best customer service experience I've ever had. Highly recommended!

    This company originally called itself "Covers & All US." Once people realized that their products…read morecome from India, they removed the "US" part and proclaim they're "designed" in the US. I'm pretty sure all that means is the web site where you enter the measurements yourself is hosted in the US. That said, the fabric I wanted didn't offer the option for full webbed edging, while the cheaper fabric did. So I sent a message through their web form asking about it and received an autoreply that I would hear in two days. It took two weeks for a reply where they said I should have called (I guess because they don't assign ANY importance to web site contacts). They said all screens can be ordered with it, but the option still wasn't available on the site. Since we have high winds, I opted for the lesser material because it offered the webbing. I entered the exact measurements for the "custom" covers I needed for my steel fence corners to keep my kitties corralled, mindful of the caution that there can be a 1"-2" variance. But these are "custom." You would think "custom" meant a human being is reading the order, measuring it out, and taking professional care. Ah, but we're transmitting the order to India, so... The screens arrived---later than stated---after a world tour that even included Italy. And yes, they are too wide and too long, and they couldn't be arsed to space the grommets evenly. The quality control is pretty poor. I got the webbing all around, though! Woohoo! (sarcasm) I either have to poke holes and create stress points in the fabric to make them fit but destroy the structural integrity, or see if a looser screen can still keep the kitties in the yard--they won't poke and pull looking for gaps. I guess I can put the one intended for the narrower fence on the wider one, but that still leaves me without one for the narrow fence. All told, this was a complete waste of time and money. When I provided my feedback and opened a ticket, the response from "Bob Victors" was dismissive, saying, in part, "We have reviewed all the details. Unfortunately, we are unable to identify any fabrication error as the screens are fabricated as per the order confirmation." Um... no, they aren't.

    Photos
    Covers and All - The material on the inside is very soft, especially the material facing the TV screen

    The material on the inside is very soft, especially the material facing the TV screen

    Covers and All - Impossible to open and unfold - made hole in centre even trying. Now I have to figure out how to recycle this horrible waste of plastic!

    Impossible to open and unfold - made hole in centre even trying. Now I have to figure out how to recycle this horrible waste of plastic!

    Covers and All

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    Sherwin-Williams Spray Source Center - paintstores - Updated May 2026

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