I tried to order a simple grill cover on June 20, for a 36" grill from a large company. Covers & All offered similar quality for a lower price than the brand-name option. Delivery was scheduled for July 3. They didn't start production till July 2 (twelve days after placing the order), according to their updates. New delivery date was July 9. When it didn't arrive, I inquired and learned it was still 4 days away from shipping, and another 7 days after that. All total, it would take 4 weeks to receive a simple, standard-size cover. I attempted to cancel and get a refund. They refused. When I insisted, they said I could cancel and they'd refund 40% of my order. In other words, extremely slow service, indifferent customer support people (who are not US-based, if that matters to you), and they wanted 60% of the purchase price to cancel the order. This is insane. Please consider other vendors. I decided to pony up for the brand-name cover. It will arrive in 3 days. Covers & All have a nice website that implies trustworthiness and professionalism. It is a shiny coat of paint on a lemon. read more

I placed a custom order for two couch cushions May 30th. Original ship date was June 22nd, then revised to June 29th. Now (July 16th) website says "In production", delivery date still says June 29th. I called today. Was told there has been a problem sourcing materials but it will ship Monday (today is Thursday). It felt like a brush off. BTW, company is not in US, Canada, UK... whichever website you use. They are based in India but choose to hide this fact. For what that's worth. Lots of negative reviews with similar problems online (including complaints about being blocked from reviewing on website or negative reviews being removed from website). I wish I had done my homework. This is essentially a scam. Please beware. read more

So far terrible. I ordered in late May and was estimated my order (which had multiple items) was set to arrive between 6/19-6/25. 6/25 came and went and my order hadn't shipped. I contacted them and they said it would ship within 3-5 days. It's now 7/1. Still hasn't shipped. I contacted them again and was told there was a backlog and that my order will now ship 7/6. I said this was unacceptable. The lady cancelled the chat on me after offering me a measly 5% refund for my trouble. Re-engaged the chat. Now it's 7/7 for shipment. Based on the other reviews this is a years long backlog, not a true backlog. I'm reporting fraud in my card today. Update: it's 7/7, didn't ship. I left the order in because I didn't want to find another company and they promised me it was "almost completed." Now I'm being told 7/13. I guess I do have to give up. Bottom Line: do not buy! read more

After living for a long time with an ill-fitting "custom" bench cover that we bought from them previously, we attempted to place another order, this time insisting that they take the slope of the backrest into account. They repeatedly responded to my questions without actually taking the contents into consideration, as if I somehow wouldn't notice, seemingly expecting that I would nonetheless place an order with them for another ill-fitting cover. Aggravating beyond description and a tremendous waste of time. Buyer beware. read more

Covers and All - Ill-fitting "custom" bench cover, made by "Covers & All" - Home & Garden Near Me - Suwanee, Georgia

Avoid Cover & All - My Worst Online Shopping Experience I placed an order with Cover & All in early May 2026 for custom outdoor cushions. After receiving part of my order, I immediately noticed that two of the cushions had been manufactured incorrectly. The zippers had been installed on the wrong side, making the black zippers fully visible on my beige cushions instead of being hidden as shown in the approved design. My first experience with their customer service was extremely disappointing. Instead of acknowledging the mistake, they initially insisted that the cushions had been made according to the design I had approved. After several exchanges, they finally admitted that the error was theirs and, on June 2, promised to remake and ship the two replacement cushions. That is when the endless excuses began. At the end of June, I contacted them for an update. I was told that my replacements would be "pushed into production quickly" and that I would receive a tracking number within 4-5 business days. I never received anything. From that point on, every time I contacted customer service, I received the same generic response: "Please allow another 4-5 business days. We will send your tracking number shortly." This went on for weeks. On July 15, after waiting for more than two months with no shipment and no tracking information, I filed a chargeback with my credit card company. Ironically, on July 16, Cover & All contacted me once again promising that the cushions would ship within 4-5 business days. Here we are at the end of July, and I still have not received the replacements. Customer service was, without question, one of the worst I have ever experienced. Every email came from a different representative, no one appeared to know the history of my case, and the same scripted promises were repeated over and over without any action. Although the company presents itself as being based in Toronto, Canada, my experience suggested that the customer service and production process were handled elsewhere, making communication and accountability extremely frustrating. As for the product itself, the quality is average at best and certainly not worth the premium price. Yes, they offer custom-made products, but custom manufacturing only has value if the company actually follows the approved drawings and specifications. What frustrated me the most was that they initially tried to blame me for their manufacturing mistake before eventually admitting it was their error. Fortunately, my credit card company refunded me, but I am still left with two incorrectly manufactured cushions featuring highly visible black zippers on beige fabric. Based on my experience, I cannot recommend Cover & All. If you are considering ordering custom cushions from them, I strongly encourage you to read customer reviews carefully before making your decision. read more

I have ordered from them in the past and had a great experience, however I order a shade sail and was told it would be delivered July 3 and then the 10th here were are 17th and still in production, have reached out and not much feedback just should ship 3-5 days (will give them that but if not shipped will have to re think orders again) read more

What a total disaster this company is. Believe the hundreds of one-star reviews here. I couldn't even get to the order phase because their pre-sales support is laughably horrible. They only respond to their contact form on their website, and if you respond with the information they request (which in my case, they had requested and been provided already) they go silent. I even tried emailing their CEO, Nishant, to try to get someone who could help me order the specific cushions I wanted, and no response from him either. If you go on their website, they are trying to hire just about every position, including customer service leads. This is clearly a company that has not effectively managed growth, not trained and staffed appropriately, and has not scaled their customer service or sales staff to support their business. And who is their business? They sell direct to major retailers like Target etc. I'm just trying to order 10 cushions - I am nothing to them compared to trying to service Amazon, Target, and it shows in their complete lack of response during the sales funnel. I cannot image how difficult it would be to actually reach someone once you place an order. Not a well-run company, and I'm glad I found this out before placing my order. read more

Horrible company; pretty sure it's just a front to scam people. I placed an order for 1 cushion to insure that the quality and fit would be good, before I placed the full order for all 6 cushion covers. Grateful I only ordered the one and am only out $75 instead of $450 for the full set. My order has been "in production" for over a month and no anticipated completion date in sight. Call into customer service and the call is conveniently "dropped" after being in the queue for 15 minutes. Finally got through and asked for the option to cancel the order that is still "in production" but not yet in fabrication and no one in that department is available to talk to me. Wish I would have read the reviews here before placing an order . Total scam - don't be fooled!! read more

Purchased two covers for brand new patio side tables. Placed the covers on the tables and a few days later the finish was ruined on the table top. I asked for them to replace the tables and they refused. I asked them to then send upgraded replacement covers and refund me for the original covers ( the refund would not even cover the cost of one table replacement let alone two) they also refused. They offered to send me new covers OR a refund. I'm not sure in what world it makes sense to put new replacement covers on ruined tables. The irony that the very product that was supposed to protect the table was the thing that ruined it. I hope it was worth the $41 to lose a customer that's been ordering from you since 2023. Would never recommend this company. read more

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This company originally called itself "Covers & All US." Once people realized that their products come from India, they removed the "US" part and proclaim they're "designed" in the US. I'm pretty sure all that means is the web site where you enter the measurements yourself is hosted in the US. That said, the fabric I wanted didn't offer the option for full webbed edging, while the cheaper fabric did. So I sent a message through their web form asking about it and received an autoreply that I would hear in two days. It took two weeks for a reply where they said I should have called (I guess because they don't assign ANY importance to web site contacts). They said all screens can be ordered with it, but the option still wasn't available on the site. Since we have high winds, I opted for the lesser material because it offered the webbing. I entered the exact measurements for the "custom" covers I needed for my steel fence corners to keep my kitties corralled, mindful of the caution that there can be a 1"-2" variance. But these are "custom." You would think "custom" meant a human being is reading the order, measuring it out, and taking professional care. Ah, but we're transmitting the order to India, so... The screens arrived---later than stated---after a world tour that even included Italy. And yes, they are too wide and too long, and they couldn't be arsed to space the grommets evenly. The quality control is pretty poor. I got the webbing all around, though! Woohoo! (sarcasm) I either have to poke holes and create stress points in the fabric to make them fit but destroy the structural integrity, or see if a looser screen can still keep the kitties in the yard--they won't poke and pull looking for gaps. I guess I can put the one intended for the narrower fence on the wider one, but that still leaves me without one for the narrow fence. All told, this was a complete waste of time and money. When I provided my feedback and opened a ticket, the response from "Bob Victors" was dismissive, saying, in part, "We have reviewed all the details. Unfortunately, we are unable to identify any fabrication error as the screens are fabricated as per the order confirmation." Um... no, they aren't. read more

Scam. Charged one price, then demanded more money. Found out they're in India, and their customer service is as expected. Wouldn't refund my money. Had to go through my credit card and report as fraud. read more

There's a reason why so many users are giving this company 1 star. Maybe in the past, it was a good company, but based on my phone interactions with the representatives, it was an absolutely horrible experience! I spoke with several representatives, who exhibited the same delaying tactics and round-about opaque answering. All I tried to do was get some simple measurement dimensions for the BBQ island before ordering a cover, which is easy enough to do online. But if you enter a date, it'll match the date in India, not the United States time zone, so the application scheduled me for Tuesday, though I wanted Monday for the appt. I was texted my Job#, so I called the company @ 1800-260-2829 to try to change the date (beats me why I can't change the appt date online). These representatives all gave me the run-around, asking the same questions over and over, and putting you on hold and disappearing inexplicably several times without ever addressing why I can't change a simple scheduled appt for doing some measurements. These simple interactions were so unpleasant that I'm not sure whether I can even trust their products. read more

I ordered backyard sails for an event. I paid for the expedited delivery and added a week of cushion in case of delay. The item was delayed two weeks at least with no notice. Customer service was frustrating. Based on the other reviews, it looks like the odds of getting a call back for the refund are not good. Lesson learned - I should have read the reviews before I made the order. read more

Been waiting now for 2 weeks, changed the delivery date. Contacted them today, kept on hold 5min, the lady has no updated information, no confirmation on delivery this coming week. Don't bother with them. It an USA company. Very unhappy read more

I placed an order for 3 simple RV cushions on May 22nd 2026. On June 9th I received 1 tufted back cushion and nothing else. I called the company and they stated the rest of my order would be shipped in 5 days. This started an every 5 day call to them and I got the same answer time and time again. Their agents must have been have instructed to flat out lie to customers about the status of their order. After listening to their excuses clear into July I notified my CC company and had a dispute set up on the last 2 cushions that I never got. Finally I received an email stating my cushions would be delivered on July 13th. When they didn't show up on the 13th I called and was told since I had placed a hold on the money my covers had been stopped before they were made. So even though they were supposed to be delivered the 13th the gentleman on the phone let slip they had not even been made yet. I told him that as soon as I received the cushions I would have the money released to them. After all it was going on 2 months since the order was made. He said that was against company policy and they would not make and ship my covers until the money was released. So at this point my only choice was to contact my CC company and dispute the one cushion they did send as it is a fabric unique to them and no one else uses it. Stay away from this company. Their call center folks read from a script and have the exact same response every time you call and ask. 2 months is not a reasonable timeframe to make 2 cushions. read more

Saw these reviews after I ordered my covers- UGH! My original order had originally set delivery for June 11th. At this point, I am 4 week past that date and still waiting after repeated calls. As of my 4th call, I am told a new delivery date each time I call and those dates come and pass. There is no good faith or realistic expectation or estimate evidenced. Pay your money and just hope its all not lost. There are significant production and communication issues with this company. Company could be hitting it out of the park...... but they cannot seem get their house in order and are systematically destroying their reputation and brand and are primed to be overtaken by another competitor. Sad- does not have to be this way. read more

They are a month past due on my order - have no idea when it will be fulfilled and refuse to refund my money,.... Certainly do your research before conducting business with them. read more

I do not recommend Covers and All. I placed a several hundred dollar order around May 12. I did receive one item in my order within a reasonable time period (a simple table cover) but it's been over 6 weeks since my order was placed and I'm still receiving a run around. "it's a backlog", "it's unexpected", "it will ship in a week". I've followed up with them each week and same response. I never have had direct communication from them. Sad a company in 2026 can't reasonably set expectations on when placed orders will be shipping. All their customer service is in India, I was told after a 3-4 call about this order that a supervisor would call me back in 4-6 hours. Never happened. Find a different company who can actually fulfill your order. Avoid. read more

The extremely over priced pool cover came without the necessary attachments needed to keep it in place. Ok, that could happen, but, the company did absolutely everything possible not to make it right. They would hang up the phone, demand a video OF THE MISSING ITEM! & COMPLETELY DENY SENDING THE FASTENERS. AFTER DEALING WITH THEIR COMPLETELY UNPROFESSIONAL BEHAVIOUR FOR ONE MONTH, I CAME HERE TO COMLAIN. THERE IS NOTHING THAT COULD EARN THEM A 5 STAR REVIEW FROM ME AT THIS POINE. I am going to Homedepot to see what I can buy and attach to the side of my Pool before the pool gets ruined or the $800 cover gets blown away. Keep your money folks! grommets was shipped. drawstring, push clips never showed up. But, I can't seem to get your team to understand. Please send me what i need to fasten the grommets to the surface of the pool. read more

My shipment was delayed multiple weeks. It never updated the status,, as of yesterday when I finally received my shipment from INDIA, the stairs still shows it was supposed to to deliver weeks ago. I talked to multiple customer service reps on chat and phone 7 times wasting time for an update. Every single one was clueless and kept saying those generic script "we are sorry for the inconvenience blah blah blah". I was promised that a supervisor would follow up with me never happened, promised a 10% refund due to the company's incompetence and that never happened. I will never purchase from this company again and I will be sure to inform everyone of my experience. If I can give -5 stars I would. read more

If I could give them 0 stars I would. tt's been almost 3 months since I placed my order and the product still has not shipped. Customer Service has led to false promises and lies. Every promised shipped date has been missed. They will not cancel the order or issue a refund. read more

We've been happy with all three custom covers they've made for us including a 7' diameter cover for a large marble outdoor dinner table; another for a hammock that they modified from their basic picnic table design and, most recently, one for our large outdoor grill. The quality is high, the customer service is maddening. And the price is right. Breakdown of stars: 5 for the covers themselves minus 1.5 for the customer service. Since Yelp doesn't do half-star reviews, rounded up to 4 for the low price/high quality. Please keep in mind you're not dealing with Janus et Cie, our original high-end, service-oriented cover vendor who would literally charge $1,000+ for that huge table cover. So, if you can muster the patience to deal with their poor customer service, hopefully you'll be as happy with the results as we are (and we have high standards.) PS Covers and All and their employees are in India. Don't know why they use a virtual address and phone number in the state of Georgia. PPS As for those who say it's the WORST COMPANY they've ever dealt with, well, they've lived sheltered lives. read more

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This company has generally bad reviews for reason. I ordered their top on the line material, CoverTuff on their web site. They sent the lower end fabric (CoverRite) and then refused to refund me the difference in the cost, citing their inability to make my custom fire pit cover in the material I ordered despite their web site permitting me to process the order. Suggest using Coverstore as an alternative. They have mixed reviews but with a significantly higher average rating. read more

A bit of a scam. Bought a bench cushion through their website, based on the stated ETA which was better than the competition's. As it turned out, they shipped it from India, weeks after the delivery date in the US, and it arrived weeks later still. Calls to "customer service" were a complete waste of time. Basically dealing with illiterate individuals, reading from scripts statements such as "excellent news, it's out of production, now in quality control" and similar. read more

Will never buy from this company again. I made an order and it never arrived and then they canceled the order but never refunded the money. I had to open a dispute on my credit card and now waiting for the money to get refunded read more

This company sent me the wrong size of cushion cover. I have called five times each time. They assure me that someone will call back to help me rectify my situation and no one calls back. It's a big scam waste of time and money. read more

I purchased a set of blinds for 2247.72 and once they arrived I discovered the side channel was not the correct style for the blinds that were sent. I contacted customer service just to be told I need to send pictures and then videos of what was wrong. I did everything they asked and have been trying to get them to fix this issue just to be ignored by customer service. I now have blinds that look incomplete since the side channels will not fit. I would advise anyone considering this company to think twice since they do not stand behind any mistake they make and once you get the product incorrect you will be ignored until you finally give up and go away. I would highly reccommend not using them for anything they offer. This experience has been a nightmare and I will never contact them again. Don't let this happen to you. read more

Customer support refused to help with an order that was not up to specifications. What I received was both 1) under what their internal specs what and 2) given proof their internal spec were incorrect, they refused to do anything about the order that they were wrong on. Do not order if you expect any sort of help from their customer support. read more

Ordered was a straight edge Triangle shade 249''x169"x108, Invoice COV1016646258. When received, see attachment* it was not a straight edge triangle and had on the tag of the shade taffeta label has COV1657563/1. Different from on the COV on my Invoice. They said being the measurements from the three D-rings were correct, it was not on there end, but the created a useless triangle shade anyway. Total area of triangle was cut in half with two long 3 inch ends to create the triangle size requested. See nowhere here I can attach a photo. Poor customer service that you can't understand the broken English. read more

Covers and All - Triangle shade 249''x169"x108'', or 20x14x9 feet, falls way short. - Home & Garden Near Me - Suwanee, Georgia

So, I was super skeptical ordering new patio covers and inserts from here. I found mixed reviews on different sites. I paid around $160 for two custom sized chairs (Back and bottom cushions). They arrived after about 2.5 weeks, PERFECT fit and decent quality for the price. The pads are slightly thinner because they come vacuum sealed, hopefully they fluff out a little bit. The color looks nice two. I thought for sure this was going to be a scam or they would be wrong sizes. I think I will be ordering more in the future. Beige Cushion Rite fabric on these. If the seats dont fluff out fully I will just order thicker inserts, but I dont expect to have to. Overall stoked on these. Everywhere else seems to be super high priced. read more

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I ordered 2 blu front seats. I got 2 beige lounge chair seats. Why couldn't they just go by vehicle size seats. Waist of time and money and they lie a lot. read more

Exceptional Customer Service and Quality! I purchased a custom cover for my island grill for about $490, and the product arrived with a standard ventilation panel on the back. This ventilation feature wasn't included in the specifications I had reviewed and approved, so I contacted customer service for clarification. They immediately explained that the ventilation is a standard design used to prevent moisture buildup and mold -- which makes complete sense. Still, without any hesitation or pushback, they offered to send me a replacement cover without the ventilation, exactly as I wanted. The replacement arrived in just 7 days, which was incredibly fast for a custom-made product. Their responsiveness, professionalism, and commitment to customer satisfaction were outstanding. This was truly the best customer service experience I've ever had. Highly recommended! read more

I absolutely love the cover I purchased for my glass fire pit table. Fabric is sturdy and seems durable. Fits great and I got it monogramed as I have a lot of wind in the area so if it flies away my name and address are on it.. I am super happy with its construction. It is so much better that the junk you buy off the shelf. read more

Covers and All - Glass fire pit cover - Home & Garden Near Me - Suwanee, Georgia

Covers & All deserves 0 Star in reality. Their website shows beige color (No indication on color variation due to material choice) They state 2" leeway. NO. I ordered covers in beige with a different materials. I received two different colors and 2 covers were too tight. They will keep arguing asking you to provide with a photos and videos. We provided photos and detailed explanations. (Refused video for privacy reasons.) They keep telling you they want to resolve your issue with multiple requests ignoring all your detailed explanations and photos. There customer service seem to be trained to drain your patience. They are not serious. The final design and dimensions are sent in USA and product is made in India. (As per their product label) This company have no control on the final product you receive and will not assume any errors. You are on your own. Never again. read more

Ordered the wrong grill cover. My error. Stock size, not custom made. Was in brand new, unused condition. Customer service refused to do anything. Never again. read more

I recently ordered custom length sunshades. The website includes a sketch and instructions for how to provide measurements. All measurements indicate hanger point to hanger point NOT the required length of the sunshade. It was not clear, but they will only deduct length IF you buy the hanging hardware through their website. The delivered product was larger than the provided dimensions and it was at this point I learned they do not account for the hanging hardware if you do not purchase through the website. The "accessories" aka hardware to hang the sunshade wasn't even available when I purchased the sunshades. When I discussed these issues, I was told "we manufactured per your approved sketches" and they advised I should purchase two new sunshades. So, to summarize, the instructions are poor and confusing. The quality is poor because they didn't even it make it to the dimensions I had specified. Those dimensions are too large because of the poor measurement instruction they provide. They refuse to acknowledge their mistake, do anything to help make it right and to top it off they asked that I buy new sunshades from them! I wouldn't recommend this company to anybody. read more

Covers and All - Home & Garden Near Me - Suwanee, Georgia

This was my 4th order from this company (so I obviously liked their work, but this was the first CUSTOM cover for me (for an unusually shaped hanging egg chair). IT WAS PERFECT!!! FAR BEYOND MY EXPECTATIONS. The fabric is of the highest quality. The fit is perfect. I am very pleased with this purchase, and I'm sure I will be back for more. OF NOTE: Before making the cover, their designers wrote to me three times: once to request additional measurements; once to request a photo of the uncovered chair; and finally, an actual "mockup" for my approval. I loved the mockup, and the finished cover came out looking exactly as promised. It took a while to get the cover (three weeks as opposed to their usual one week), but all of that time was spent making sure that my cover fit perfectly. I will be back for more! read more

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Covers and all made it right and are replacing my cover they earned my business back Thank you

To: Covers and All Owner I wanted to let you know that you have significant issue with your India manufacturing and customer service operation. Here is my story: After my initial purchase (outdoor fireplace cover) is an excellent product, and we decided to make a significant purchase (outdoor sofa and chair covers). And, we decided for additional cost to personalization our covers. After our order was three weeks late, we called customer service. They informed us that our order was stuck in transit. The cover ordered finally arrived at our house almost 7 weeks later. After receiving the order, we were very disappointed with material quality (though we significantly increased our purchase) and your team messed up our personalization. I have spent over three weeks working with your India customer service team, and they are not willing to work with me to give me what I paid for. They offered me a $100 coupon for another purchase, and I told your team leader that I will not be buying anything from Covers and All again; unless he gives my order. As of today, your team has not responded to my last email communication. I worked for one of the Big Three who have a significant personnel footprint (offshore) within Chennai, India. And, if any of my team members treated anyone like your team is treating me that would not fly. This is unacceptable customer service. Hopefully, you can use this as a learning exercise in the future. From, No Longer a Customer of Covers & All Gregg R. read more

Covers&all should reexamine their current burdensome business practices that concerns their policies on returns, replacements and refunds. These business practices cause significant difficulty for new and repeated customers who seek to obtain replacement products or refunds. In part, these business practices that demand extensive photos and/or video proof is immaterial, unless this is their business strategy to ultimately blame the buyer or misdoing. read more