I had a highly disappointing experience with this company and would strongly caution others before using their services.
I filed a warranty claim in November, which was later reassigned to this company. The initial appointment was mishandled, as the technician did not arrive on time and had to reschedule for the following day. When the inspection finally took place, it lasted only a few minutes and did not reflect a thorough evaluation.
Although the claim was approved shortly after, the process has stalled for over three months with no resolution. Despite repeated confirmations from the warranty company that the claim was approved, the necessary parts have still not been ordered. I was told that payment needed to be received first before moving forward, which contradicts the information provided by the warranty company.
Communication has been inconsistent and, at times, unprofessional. I was even presented with the option to pay for the part out of pocket, despite having an approved warranty claim. Meanwhile, I've continued to hear assurances that they are "taking care of it," with no actual progress being made.
This experience has been defined by delays, lack of accountability, and poor communication. Based on what I've encountered, I would not trust this company to complete repairs in a timely or professional manner. read more