Ordered the wrong grill cover. My error. Stock size, not custom made. Was in brand new, unused condition. Customer service refused to do anything. Never again. read more

I recently ordered custom length sunshades. The website includes a sketch and instructions for how to provide measurements. All measurements indicate hanger point to hanger point NOT the required length of the sunshade. It was not clear, but they will only deduct length IF you buy the hanging hardware through their website. The delivered product was larger than the provided dimensions and it was at this point I learned they do not account for the hanging hardware if you do not purchase through the website. The "accessories" aka hardware to hang the sunshade wasn't even available when I purchased the sunshades. When I discussed these issues, I was told "we manufactured per your approved sketches" and they advised I should purchase two new sunshades. So, to summarize, the instructions are poor and confusing. The quality is poor because they didn't even it make it to the dimensions I had specified. Those dimensions are too large because of the poor measurement instruction they provide. They refuse to acknowledge their mistake, do anything to help make it right and to top it off they asked that I buy new sunshades from them! I wouldn't recommend this company to anybody. read more

Covers and All - Home & Garden Near Me - Suwanee, Georgia

This was my 4th order from this company (so I obviously liked their work, but this was the first CUSTOM cover for me (for an unusually shaped hanging egg chair). IT WAS PERFECT!!! FAR BEYOND MY EXPECTATIONS. The fabric is of the highest quality. The fit is perfect. I am very pleased with this purchase, and I'm sure I will be back for more. OF NOTE: Before making the cover, their designers wrote to me three times: once to request additional measurements; once to request a photo of the uncovered chair; and finally, an actual "mockup" for my approval. I loved the mockup, and the finished cover came out looking exactly as promised. It took a while to get the cover (three weeks as opposed to their usual one week), but all of that time was spent making sure that my cover fit perfectly. I will be back for more! read more

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Covers and all made it right and are replacing my cover they earned my business back Thank you

To: Covers and All Owner I wanted to let you know that you have significant issue with your India manufacturing and customer service operation. Here is my story: After my initial purchase (outdoor fireplace cover) is an excellent product, and we decided to make a significant purchase (outdoor sofa and chair covers). And, we decided for additional cost to personalization our covers. After our order was three weeks late, we called customer service. They informed us that our order was stuck in transit. The cover ordered finally arrived at our house almost 7 weeks later. After receiving the order, we were very disappointed with material quality (though we significantly increased our purchase) and your team messed up our personalization. I have spent over three weeks working with your India customer service team, and they are not willing to work with me to give me what I paid for. They offered me a $100 coupon for another purchase, and I told your team leader that I will not be buying anything from Covers and All again; unless he gives my order. As of today, your team has not responded to my last email communication. I worked for one of the Big Three who have a significant personnel footprint (offshore) within Chennai, India. And, if any of my team members treated anyone like your team is treating me that would not fly. This is unacceptable customer service. Hopefully, you can use this as a learning exercise in the future. From, No Longer a Customer of Covers & All Gregg R. read more

Covers&all should reexamine their current burdensome business practices that concerns their policies on returns, replacements and refunds. These business practices cause significant difficulty for new and repeated customers who seek to obtain replacement products or refunds. In part, these business practices that demand extensive photos and/or video proof is immaterial, unless this is their business strategy to ultimately blame the buyer or misdoing. read more

Very nice people to deal with. I was actually surprised at the quality of their products and the precise custom sizing. I tried them once because they were inexpensive. I've not gone anywhere else since. I've ordered from Coversandall several times now and I highly recommend! read more

Warning: they are a scam. They made a very small crib size cover (i ordered a twin) and made me jump thru hoops. They sent long emails, asked for video which i provided, then said they needed photos of the box and label it came in, then said they needed a photo of the label and stated in the same email they do not accept returns. They seem to be in India... i paid 300 and i cannot return the miniature cover that was ordered for a twin mattress. If i can attach the photo i will. These long emails and many requests for proof of an order they have record of is a scam intended to make busy people give up. read more

When I ordered my safe cover, it was showing me a picture of exactly what I wanted, but what I received was not that item, so I called customer service and tried to return the item and they were not helpful at all. Now I'm stuck with a cover I can't use. Now I out $110 stay away from this company read more

Great experience. I have never ordered custom cushions and covers before but had two window seats that were odd shaped. This place was much more reasonable (by far) than others I looked at. I measured 3 times to be sure, that was what I was most nervous about. The cushions and covers are amazing, very high quality, and fit perfectly. Great company, would definitely recommend. read more

Covers and All delivered a patio table cover that was a great fit and will hopefully resist the elements. They sent me a CADD drawing to confirm the dimensions I gave them and once I approved it, it was manufactured. Easy and relatively quick. read more

Covers and All - Home & Garden Near Me - Suwanee, Georgia

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Stay away from this company if you value your time and money. Here is my story. I have been a covers and all customer for many years. I have purchased many many covers from them and have spent literally thousands of dollars on their products. I have even referred friends to them. After my recent experience, I will never buy from them again. My last order was for an outdoor sofa cover and 4 air pillows. The air pillows are relatively inexpensive, maybe $25 per piece. One of the air pillows did not maintain its shape. Seemed to have a slow leak. I contacted customer service. Given how good a customer I have been and because I was only asking for a new $25 air pillow, I should have heard "no problem, we will get a new one out to you right away". Instead, I was treated like a criminal. Forms had to be filled in. Then I was asked to send in a photo. I questioned how this could help because if I was scamming them and trying to get a "free pillow", then I could have just deflated it. They insisted so I sent them 2 photos showing the bad air pillow vs one of their good ones. A day later I got an email now asking for me to send them a video! I responded that this was a slow leak, that it would take hours for the pillow to deflate, and so I would not be able to send a video. By now, I have spent over half an hour of my time on a $25 air pillow. I have not heard back from them. I told customer service that I would be writing this review and that I would never spend money with them again. Once again, no response. If this company treats one of their best and loyal customers like this, then imagine how they will treat you. Do yourself a favour...save time, money, and hassle and buy from someone else. Update - the Reply from the company is simply untrue. Since receiving the reply, I received the following email from the company "We are more than happy to provide a replacement for the defective air bag. To ensure we can process this quickly and accurately, we kindly request a short video showing the issue with the air bag, even if it is a slow leak....". I responded by telling them that because it was a slow leak, the video would have to be hours long and I would not send it. They then responded with "Once we receive your confirmation and the video, we will immediately prioritize your replacement...". Once again, do yourself a favour...don't deal with this company and now I can add...don't trust them either! read more

I ordered 2 custom bench cushions with covers. One came with a broken zipper and the other only arrived with only the cover, no insert. After jumping through hoops with customer service, they agreed to reship both cushions. Have not received the new cushions yet, so can not comment on that process. One thing about this company that is not evident unless you read the FAQs or notice that your order is being shipped from India, is that all custom made items are made in India. I would not have placed an order with this company had I known that and this will be last time I do business with them. read more

This was one of the most horrific and ridiculous internet purchase experiences I have ever had. I ordered a custom cover. The product delivered was clearly wrong - for example, it was supposed to have a knob cover for the grill knobs and no such component was a part of the product (contrary to the drawings upon which I based my order). After multiple emails, photographs, offers to return the product, etc., the company just kept asking for more and more information. I spent hours responding to their information requests on a $60 item. I finally just threw it away - it was poor quality and incorrect. They did nothing to remedy the situation. They should have just accepted a return or offer to replace it. DO NOT USE. read more

Compared prices with midland industrial. They were $2100.00, and covers and all were $375.00. Overall quality is good.

Made all our covers too small. In the process of a chargeback, they keep wanting measurements videos repeated emails. Don't get back for two days or more. Only has a certain rep speak to, a huge pain TO DEAL WITH. Trying to get out money back, $350. read more

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I have had my Covermax sectional cover for 2 1/2 years, and it has a warranty for 3 years. The cover has greatly faded and is breaking down. I let Coversandall know this, and they requested many pics and videos from me which were inconvenient to get. This is a tactic they used to stall me. They asked for 3 sets of pictures and then a video as well, only to deny any responsibility. The cover has torn in multiple places due to the material degradation. They are all straight line tears, as this is how the material wears. They said these tears were from something puncturing the material, which is clearly not the case. I've attached pictures--you be the judge. Also, I experienced issues with another order, and that was difficult on me. They didn't want to reship so they sent me the ties they failed to out in, and I had to go to a local vinyl shop to get them repaired. I've regrettably spent thousands with Coversandall. read more

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They advertise that they add 1-2" to custom covers for "leeway", my spa cover arrived and it's huge, not even close to what I needed. There's 12" of extra material, customer service was useless. They took no responsibility, their solution was for me to order another cover, they are insane, never again! read more

Covers and All - Home & Garden Near Me - Suwanee, Georgia

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I do not normally write poor reviews but this place is NOT customer-oriented in the least. I placed two custom orders that were incorrect, my mistake, so I ate the cost and reordered with the help of one of their agents. I asked for a mock-up of the cover ordered so I would get what I wanted. They sent the mock-up which looked exactly like what I wanted, so I approved it. They then sent another email asking me to confirm again. I am a busy person, I glanced at the email and approved it as I had already approved it the day before. The original mock-up was exactly what I wanted and the second was not. I asked for a round cover that was completely enclosed with the zipper on the bottom. What I got was a cover that was open on the bottom with tie-downs and useless zippers on the sides. When I complained, they told me they were having a sale and I should reorder. Never again will I use this company. DB read more

I couldn't be happier with my decision to place an order with Covers&All. During the process of researching the cost to replace my tattered Sunbrella cushions/covers for my wicker patio set, I came across the Covers&All's site. - https://www.coversandall.com/. Since I was required to make my own measurements, I was a bit hesitant to move forward. The negative comments on Yelp also gave me pause for concern. I am glad I decided to move forward as the replacement cushion covers from Covers&All are an upgrade to my worn out Sunbrella covers. Having looked over the measurement tips on the site, I decided to provide a little wiggle room (e.g. W:27.5" x D:27.5"). I could have gone with a 1/2" less on both sides for my measurements, but I didn't want the cushions to have that bunched up look. I also decided to go with the wrap around (two sides) zipper option for ease of inserting the cushions. I placed the order and the cushion covers were delivered well before anticipated. They were also made to the exact measurements I provided. The color is awesome and the material seems very durable. Unlike my previous cushions/covers, I plan to store the my newly outfitted cushions in storage so that they don't get worn down by the California sun or chewed up by the raccoons and skunks that occasionally pass through my yard. read more

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I designed window screens for my patio enclosure to block the sun in my patio enclosure and sent to Covers and All to create. After speaking with their agent, they understood my design and within weeks, I received the screens. I am happy with the workmanship and quality of the design. The screens are exactly what we were looking for. Thank you Covers and All. read more

Covers and All - Specifically designed window screens. - Home & Garden Near Me - Suwanee, Georgia

Just received our very expensive cover that DOES NOT FIT!!! Even after a week of sending measurements over and over, including the manufacturer's diagram and calling. NOW! They want to stick it to us!!! Don't use these charlatans! read more

I ordered a custom cushion from Covers&All for a piece of furniture I was making. The product I received looked completely different from the product that was pictured on their website, and on top of that the quality was very poor (stitches falling out, uneven sewing, lopsided cushion). I contacted their customer service to get my order refunded, since the cushion I was sent was not in any way the item that I ordered. After dozens of emails back and forth, giving them all of the info they requested in addition to pictures and videos, they refused to refund my order. So on top of spending money on a product that ended up being thrown away, they wasted my time and then refused to resolve my issue in any way. Don't waste your time and money with this company - you will regret it. I had far better luck ordering from their competitors. read more

Lousy customer service. Bought the wrong color cover. Their response, "Sorry, buy another one -use the 20% off coupon we sent."

Package was delivered only 1 day late. My issue is with Fedex and not covers and all because Fedex said it would be 5 days late - which was very frustrating and would have caused me a major headache and expenses. read more

As many others have attested to, Covers & All have terrible customer service. I received damaged item (a roll shade) and part of the order was not sent (I ordered the crank down option and instead I received the standard chain). As others have said, if you have any issue with your order, customer service will just string you along so you give up with them. Give them photos, they will ask for videos, and when you find their web site does not support uploading files of that size, they say put them on dropbox or some other site. Then they will say they can not access them (they can, I confirmed links were public) they will ask you upload them elsewhere. Then they will ask for more videos to show what has already been shown in detail. This will go on for weeks. The strategy is to get the customer to give up once the customer concluded this will go on and on and be a waste of time. The company is in India and there is, if you look for this in the FAQ, this stated and I believe that the main web site that appears to be a company in Georgia US is just a front. Take a look at all of these one star reviews here on Yelp and other sites such as Trustpilot and the BBB. Think twice before you risk throwing your $$ away to India scam. read more

Thought the price was great, material is good, however I would have never ordered had I realized products couldn't be exchanged or refunded. Fire pit we purchased is octagon shaped, fire pit description states 24" diameter so I searched for 24" diameter octagon shaped cover and found this website. Found the shape and size that matches our firepit, ordered, when received it would not fit our firepit. The measurements they use to get diameter is different than the firepit place (one flat side to flat side and other corner to corner) therefore leaving me with a cover that doesn't fit and refusal to refund or allow an exchange. Will not ever use website again. Out $40 and still have no cover. read more

Not sure what all the negative feedback is about, I had an amazing experience buying a custom cover from Covers & All. I needed a soft fabric roof for a UTV that is almost impossible to find let alone one of quality. Via the Covers & All website I was able to custom design a fabric roof to the exact size and specifications I needed, all in a matter of moments. Once the order was placed, it arrived in a couple of weeks. The product arrived exactly as I ordered it and was easy to install. After over 18 months of exclusive outdoor use in sun, rain and snow, the fabric has held up well and looks almost new, it hasn't even faded much. The best part was that this was for for under $50 !!!! Had I purchased an "off the shelf" UTV roof, it would have cost me two to three times that much and would have likely only lasted a year or two before it needed to be replaced. read more

Very unhappy. Wow-this company offers poor service and bait and switch on discounts. I ordered carefully online yet the Prez day discount code never applied. shocker?! I immediately. contacted them and no one got back to me. I waited and still nothing. I got the online person today to reply and she. literally said she can't do anything. I have screenshots of the conversation with Kayla the useless agent to post. I would stay away from this company and intend to continue to post poor reviews since they don't stand behind their business and conduct it honestly. How are you unable to refund my discount I didn't get. Ridiculous. read more

Interesting to see scorching reviews here. Not sure what the disconnect is. Several mentioned things other than covers, so I cannot comment on that. I came here for outdoor furniture covers, so that is 100% what this review is about. I was looking to cover a variety of Castelle pieces. Some of which are not made anymore and some I would have trouble finding other custom solutions for like an oval ottoman or the curved couches. The site is a little hard to use for chairs. Way too many options to pick from, but I think in the end the important part is being overly specific with what you have. I used their drawings to measure, I took photos of the pieces as recommended and attached them to the orders, in the comments section for brand, etc, I posted the links to either the manufacturer's website for the item or a third party site for the pieces that were no longer made. In one instance, because of the photo attached, they requested an additional dimension that was not on their generic form. In another case, the dimensions I measured did not match the details from the manufacturer. I double-checked and for whatever reason my dimensions were correct. Yes, the shipments (for my covers anyway) came from India. With that said, the turn around from order placing and verification to actual receipt was still amazingly quick. These are custom covers after all! As for the quality. Well, they feel like they will last (I ordered the better material option) and the fit is actually perfect in ALL cases. The strap ties could be of better quality, but I think they will do what they need to do--stop the covers from lifting in the wind. For covers, I would not only recommend this place to anyone looking but also use them again. I did a test order on what I thought would be the more challenging piece before placing the larger order just to be safe. Though this turned out not to be needed for me, it is still a good idea for anyone to do if you are going to place a large order. read more

I bought a significant amount of shades to cover&all and I received a very poor quality product with many issues. I contacted customer services and after a month of emails, pictures and videos, they now just ignoring me. Don't do business with them. read more

I have waited almost a year to review my custom-made car cover. I am in Southwest Florida between the extreme heat hurricanes and tropical storms over the past year cover has shown no appreciative wear or tear an absolute amazing accomplishment this was built to my specifications and has worked flawlessly. read more

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We ordered custom made covers for our outside patio furniture. When they arrived we could not get them to fit the furniture. Per the Covers and All literature they were supposed to add 1" to 2" to each dimension so that they could be pulled on easily. The elastic would then allow the cover to stay tightly on the furniture. They did not do so. They requested pictures with measurements which clearly showed they were made incorrectly. After review of the pictures Covers and All informed us that happily, they showed that the covers were made correctly....even though they don't fit. There was a complete lack of integrity in their response to us and they basically just "blew us off" in their response. $350 down the drain. DO NOT USE THEM!!! read more

I just placed an order with this company. they upcharged me a total of 99 dollars after I had to make a change to size.Out of curiosity I entered the updated dimensions as a new customer and the price was much lower. They didn't seem to grasp my complaint. I should have canceled the order and reordered at the cheaper price but I was on a timeline. Communication is difficult as customer service is in India, I will say that they were always available to talk or chat fairly quickly. read more

Terrible customer service company has gone down the drain. They send the wrong order but blame me.

Easily one of the most frustrating Customer Service experiences of my life. I received the following text indicating a 15% discount for standard sizes and despite chats and phone calls. They REPEATEDLY INSIST that no discount is available for standard sizes... and that I should read the terms & conditions CoversAndAlI: Last Chance! Enjoy 15% OFF Standard Size Adirondack Chair Cover - Design 1 with code CART15. Secure your discount now! https:// kly2.io/364ZppS4 Text STOP to opt-out read more

I ordered a cover for an L shaped patio seating sectional. I ordered their mid range cover and it looks to be of good quality but the problem is I can't keep it in place. They give the choice of standard rope pulls or elastic at the bottom edges. I opted for rope as I assumed it would go around the perimeter of the hem. That is not the case. The ropes at the four corners extend into the cover 8 to 12 inches. It allows you to tighten the corners slightly but nothing in between. When it gets windy, I have to tie it down using bungy straps that are pinned under the furniture and then pin the cover under the legs in the corners, so it doesn't blow away. This is not what I thought I was getting based on the description on their website. I have no hope of getting the problem fixed and I would definitely find another company to purchase from. read more

Excellent quality and workmanship. Product customized well to your specifications. The new covers on my patio furniture makes it new again read more

Ordered a sun shade with measurements as per their web site instructions. Site specifically notes that shade diagonals, corner to opposite corner, would be reduced in length in order to account for rigging attachments for each corner. Well, no where does the site say that if you don't buy the rigging from them for $125 that the necessary diagonal length reductions would not occur. I got to find that out after receiving the shade and seeing that it is too large to fit properly. Basically you have to pay the vig (buy the $125 rigging) to get a proper fit. They are not going to make it right and suggested I buy another shade from them to get it right. Yeah! That's the ticket! Do not waste your money with these weasels. Deceptive business model at minimum. read more

Covers and All made me a fantastic patio chair cover. It fits custom too a tee. I am very HAPPY with their service. The designer sent emails confirming the proper measurements before proceeding. If you conduct the proper measurements then nobody can beat their services. It's quality product & services.​ read more

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