We purchased a sunshade that ripped up the middle after less than a year. After sending photos of the rip and a video of pushing my finger through the failed fabric I received a "we are looking into it" email then nothing more for two weeks now. This company does not stand by their products and has zero warranty. read more

This company does not have customer service. They are horrible to work with. Just like the other 1 star reviews, I experienced the same thingy. Product was definitely not worth the what was spent on it and then they sent the wrong sizes. They would not take them back and just argued back and forth. I would NOT buy from this seller if I were you. read more

Their product did not live up to their advertising. I took my much less expensive screen mesh door panels off to replace with these superior screen mesh door panels. They looked good but their magnets are weak. Just a light breeze opens my panels. And then when I complain to them, they said sorry we gave you what you ordered. And that's their idea of taking care of their customer. I am now hunting for screen door panels. These were a very expensive disappointment. read more

Horrible customer service , after spending over $1000 dollars they need up in my custom order (around $70 item) and refuse to redo. They offer me a 15% discount (when you can get huger coupons online. They don't care about the customer, call center probably overseas. I will not recommend doing business with this guys read more

I ordered 4 seat and 4 backrest covers for 4 patio chairs I have, using the old foam that was under the original covers. I placed my order BEFORE I saw any of the hundreds of bad reviews. Once I found the reviews I started sweating bullets, lol!!! I tried to cancel the order, but you can't get in-touch with them easily. I gave up and hoped for the best. Well, the covers came 4 or 5 days early, and every one of the 8 covers is 100% perfect. The dimensions were very simple, maybe that's why they came out well, but no joke they are PERFECT. The stitching, the zippers, everything is perfect. They look great! Now, you get what you pay for, so these are definitely not as good as the original covers for these chairs, and they are slightly wrinkly, but I'll be damned if they don't look amazing for only $120 shipped. Other covers would have been like 4x the price easily. read more

Covers and All - Home & Garden Near Me - Suwanee, Georgia

I measured my outdoor patio chairs and received covers that cannot be put on chairs - way too small. I had to split the covers down the middle and add outdoor Sunbrella fabric a band of 8 inches with velcro (adhesive backed) in order to slide the covers over the chair. Otherwise these covers would be useless. When I contacted the company representatives they stated that the covers were made correctly with an inch of added fabric to allow for clearance. The heavy rubberized fabric in combination with a stiff PVC chair makes an inch of allowance a joke. After many back and forth emails the company stated they would give me a credit $62 (total cost of covers $185) but insisted the covers were made to size. (Keep in mind website states to give them just dimensions of chair and shape and they add clearance - no need to add). I insisted on a refund of $61 to cover the expense of buying fabric and velcro to fix the covers and I finally got a refund on my credit card of $62. Do not order from this company as any complaints of size, damage etc are are ignored. In further checking out this company there are hundreds of complaints with the Better Business Bureau (rating of 1 which is the lowest) which is why I do not believe the published reviews from the company. I ordered covers from a local company (BUDGE) much cheaper where you could purchase a size to fit (xsmall, small, medium, large) and spoke to a representative who was very helpful and returns are not a problem if there is fit problem or damage. The covers arrived from BUDGE today and are perfect. read more

OMG! Buyers beware. I ordered $250 of patio covers for two items and received the clear plastic cover had melted and fused together. When I tried to exchange (not even return) them, I was deflected and after 6 hours trying, finally gave up even though they had agreed to do so. The customer service personnel were unwilling to do the exchange so I was asked to wait for the original person to return to work in India. Finally decided I don't want their product or around my house - will write it off and shop at Canadian Tire! read more

Covers and All - Impossible to open and unfold - made hole in centre even trying. Now I have to figure out how to recycle this horrible waste of plastic! - Home & Garden Near Me - Suwanee, Georgia

this is the MOST dishonest company I have ever dealt with. they mislead you about their discounts (they tell you 30% off while you are shopping and then cap the discount at $60 at checkout on a $1,000 order). Then they tell you that production takes 24-48 hours but my order has been in production for over a week. they promised a delivery date that will now be missed by at least a week. I called customer service (in India) everyday and was told each time that the order was shipping out that day. nothing shipped. my emails have not been answered. my next move is to fight it out through PayPal. I wish I never placed the order. read more

Dont be fooled by the excellent reviews on the website. I got 6 of 7 correctly sized cushions, 1 was not the correct size. customer service has made me jump through multiple hoops, including multiple photos, claiming they sent the right order. Even the wrong label didn't convince them. They are refusing to ship a replacement for a $22 cushion cover! I've asked for a refund as 6 of 7 is useless. read more

The pool cover that I ordered was very cheaply made! It was not made with quality material!!

The Website said I was getting cushions, and I just got covers. What good does that do?

3 of my bench covers don't fit, sent company over 20 photos and videos, they keep denying its a manufacturing defect but they forgot to add 1-2 inches, only half an inch. Going through credit card claims now, avoid company they won't take responsibility just like what the other folks said. read more

The product is nice enough, but it wasnt the right size...customer service was NON EXISTENT and no one spoke english Once I tracked someone down. Once they heard I had a problem, they disappeared. DO NOT use this business read more

Very expensive covers that were supposed to be "custom made". Did not fit my furniture at all. When I complained and requested replacements I was told "too bad". They implied it was my fault for not measuring correctly. Their web site says the custom covers would be made with 2" extra added to dimensions to allow the cover to be pulled on easily. No way did this happen. After trying to pull a "custom cover" down over a standard 2' x 2' Ottoman for 30 minutes I finally gave up. I provided the company with pictures, as they requested, showing the covers did not even come close to fitting, they still said I was S.O.L. What a waste of $225.00. Stay far away from this company. read more

This company is horrible ....their merchandise is inferior ! They don't make the covers the correct size then they act like they are interested in resolving the problem. The Escalation team asks for more measurements, video and pics... then they blame the customer for incorrect measurements. Covers and all will not return or refund !! They are scammers NEVER AGAIN read more

The product itself is decent. The customer service if anything is wrong is horrible. They then "updated" my order and charged me full price when I had a code for 25% off! I did NOT approve that order. Then the order I placed almost a week ago says pending! They haven't even sent it through when I have already paid. HORRIBLE customer service! If we didn't already have other covers from them I would go anywhere else to not deal with how bad this has been. read more

Ordered a cover for a grill and a smoker. Smoker cover is great but the grill cover is too small to fit. I reached out and they requested photos. I sent the photos holding a tape measure showing that 3 of the 7 dimensions were made 1" undersized. Their official response is... "Maybe just trying stretching it and maybe it will fit in a few months." Seriously. That is their reply. I went 50/50 on covers. Quality is good. Maybe it's worth the risky buying from them, but just now if they make a mistake you will be out your money and they won't guarantee their product or admit any wrongdoing. Even if you have photographic evidence. read more

Covers and All - Not even close - Home & Garden Near Me - Suwanee, Georgia

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STAY AWAY...do not waste your money. First time ordering a hot tub cover from this company. The cover did not meet the needs I needed and immediately less than 24 hours contacted customer service. After 48 hours they responded and to my dismay they do not refund money. All they offer is a reshoot of same item or a store credit. The material and durability will not withstand torrential rains and snow and they refuse to issue a refund for a product that cost more than $300. Unbelievable and disgusting. Stay away!!! read more

Ordered a cover and when it came time to pay I put in my card to pay for it and a box popped up and said the order did not go through... so I went back and tried paying again and it did the same thing. The next day I get an email saying my order went through unfortunately two orders went through. When I contacted them and explained what had happened to their customer service rep she said she would see what she could do. The next day I get another email asking me to contact them. When I did, the rep ask if I wanted a refund to the card or a credit towards a future order. When my response was a credit to my card he then said it was too late and they couldn't do anything for me. The said part to all of this is I normally recommend them to my clients. I design outdoor living spaces and clients are always looking for covers. Ive ordered their covers in the past but will not in the future or recommend them to clients... read more

Easily one of the most frustrating Customer Service experiences of my life. I received the following text indicating a 15% discount for standard sizes and despite chats and phone calls. They REPEATEDLY INSIST that no discount is available for standard sizes... and that I should read the terms & conditions CoversAndAlI: Last Chance! Enjoy 15% OFF Standard Size Adirondack Chair Cover - Design 1 with code CART15. Secure your discount now! https:// kly2.io/364ZppS4 Text STOP to opt-out read more

Gary Gonzal and Navil Macwan are the "escalation managers and feedback managers" that I dealt with for 3 weeks, back and forth on email. They were not responsive so I had to constantly follow up and I called 3 times which routed me to India so they would respond to my case email. I purchased some "curtains" which had grommets pictured on the website product site. When my $200 "curtains" arrived, they did not have grommets. What kind of curtains don't have grommets? ESP AFTER IT'S ADVERTISED AND PICTURED AS SUCH ON THEIR WEBSITE? Even worse, the "curtains" were covered in a white powder which gave me a horrible horrible allergy reaction. When I provided my feedback to Gary and Navil, they wanted me to provide a allergy report from the doctors. I even offered to ship back the "curtains" on my own expense. They insisted their quality control was impeccable and they have done NO WRONG. They suggest I seek medical advice and they will not compromise at all - credit or exchange or anything - such horrible management and products. read more

I had a terrible experience with Covers And All. I had ordered from the before and they called me to verify dimensions and everything. The second time I ordered they made all but one cover wrong. They blamed it on me. They said the measurement was wrong but it was more than that. Their customer care is HORRIBLE! I had to reorder the covers and they gave me a 25% discount to reorder, yet there was a Halloween discount on the internet for 22%. That is just bad customer service. I had recommended them to other people and now I'm telling everyone to not order from them.... read more

I ordered a mesh tarp cover for use on a truck/trailer. I paid extra for double stitch and extra rings. After the 2nd use of the tarp, a couple of the rings fell off, and by the 3rd or 4th use 3 or 4 more. I asked the company for comment and all they said was "sorry", there is no warranty, but we still would have given you 3 months, but alas, that time has passed. They represent this great product, have you pay more for increased durability and do not warrant anything? I would say that is pretty suspect? Fellow consumers, I would hesitate before ordering products from this company. read more

I had placed an order online with the demensions of my patio cushions request. The next day i called and asked if I could change the colour. They advised that no its not possible its already gone into production. I have over 10 emails requesting my dimensions again and again. I asked to cancel the order as it was just too complicated to get anywhere with them. They refused as they said it was already gone to production. How could it go to production if they dont have the right dimensions? It doesn't make sense. I have called customer service 3x and cannot understand the person on the other end. I just received a call from Design team to confirm dimensions again and I could not understand a word he said except the price may change. I said I don't want the price to change - I don't even want the order. I can only imagine what product I will get!!!!!! Stay far away!!! Buyer beware!!!!! read more

This outfit sent me the wrong color shop drapes, and when I proved they were the wrong color, the run around process started, with no end in site. TERRIBLE people to do business with, although you do get to talk to every one of them as they give you excuses. NEVER AGAIN. read more

Horrible company, put in an order for $1400!!!! Sent the wrong sizes, when asked to return said "they cannot do it." Absolutely terrible customer service. DO NOT BUY FROM THEM. 1400 down the drain. 0 stars. read more

Terrible company and terrible customer service. I would give zero stars if I could. Placed a huge order for over $1000 and they sent the incorrect measurements and would not exchange or let us return even though it was their fault. Absolutely would not recommend ordering from here. Now we are out of $1400 for nothing. read more

UPDATE... after receiving my order somewhat later than expected: The quality and accuracy of the cover are good. The material is very heavy and does not appear to be breathable, so we'll need to see if any issues such as (mold/mildew inside) develop as a result. It is certainly waterproof from what I can tell. Due to its weight and size, it is cumbersome to install and remove, but my outdoor sectional is also fairly large. We also ordered a round firepit cover and that item is of similar quality. It is important to note that although the company lists U.S. contact information, it appears their company is actually located outside the U.S. This didn't seem to prevent a reasonable delivery time once the items were actually shipped. It simply took longer than advertised to make our items. read more

I recently placed 2 orders for covers for some music recording equipment, a mixer and a MIDI keyboard controller. There are dust catching spots (keys, sliders, dials, cable jacks) that could really benefit from covers as I'm always dusting the surfaces. This gear is only kept indoors so water resistance or waterproofing was not a requirement. The website specifies to measure dimensions exactly but that there will be some additional space built into the cover. I just received the covers and they are expertly crafted. They are both sized up a bit (as advertised) but the built in drawstrings allow the covers to be snugged so they cannot come off. I am fine with the somewhat loose fit but if you really want a glove-like fit, I suggest that you specify about an inch less than your exact measurements in all dimensions. I added custom logos to my orders and they were added just as I envisioned. One cover is Cover Rite material (fabric), likely not extremely water resistant in case that matters to you, but soft and flexible. Not sure if this material would do a great job of keeping patio furniture cushions dry in the rain. The logo is screened INTO this material so it's not as bright as it would be if applied ON TOP of the fabric, but it still looks great. The other cover is Cover Max material, which appears waterproof to me, or at least very water resistant. It's less pliable than the Cover Rite material due to the PVC vinyl coating. I ordered this material for the second cover because I wanted black, and black is not available for Cover Rite material. A benefit of Cover Max is that the logo screened ON TOP of the material, resulting in a very bright white logo that contrasted the black vinyl material. Once again, the cover was slightly oversized but the drawstrings allow you to snug it, although not as easily as with Cover Rite material divide since Cover Max is stiffer. Overall, I am very happy with the products that I received, especially considering the value of the reasonable pricing. See the photos, I've posted pics with and without the covers so you can see the fit of my covers better. read more

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"Not good" doesn't begin to describe it. I ordered a custom cover. They are supposed to add an inch or two to the measurement for ease of removal. Mine was barely 1/2 larger than my measurements. So it's nearly impossible to remove or replace the cover. They wouldn't refund or replace the item. They closed my support ticket one day after I sent a response. Will never order from them again. read more

I was in need of a small, 5 x 7 vinyl tarp with grommets and located Covers and All in a Google Search. C & A's website was well designed and easy to navigate without the need to speak to a sales associate. I was prepared to be patient, as the world was already well in the grips of the COVID pandemic by April 4 when I placed my order, I was pleasantly surprised to discover a COVID alert banner atop of the C & A home page: "DELIVERING COVERS & TARPS RIGHT ON TIME Our supply chain is not affected by the Corona Virus Outbreak (COVID-19). Your order will be delivered on time. Order Protective Covers Now." I relied on that assurance, because there were numerous other suppliers with which I could have placed my order. Sure enough, I received an order confirmation via e-mail indicating delivery on April 24. This was perfect, because I needed the tarp no later than April 29. Five days later, on April 9, I received a second notification by e-mail advising my order would be shipped on time, April 24. I interpreted this to mean my order was in production. A good sign. This was the last notification I received. April 24th came and went with no word from C & A. Same on April 25-28. When I was finally was able to reach a call center customer service rep on April 28, the CSR was unable to provide me a date my order would be produced, much less, when I would receive it. He had no response to my question inquiring why I received a second confirmatory e-mail on April 9, or why the web banner about their intact supply chain and on-time delivery was still up. As it turns out, the CSR informed me, the product is manufactured in India. I didn't need the CSR to inform me India is on lock down. There is a massive amount of media coverage about the Indian lockdown order that came on March 24, 2019--10 days before I placed the order and several days before I saw the banner on the C & A home page. After a significant amount of back-and-forth about when I needed my order, I informed the CSR that I needed the product on the date it was twice promised, but that April 29th or even April 30th would still work. Reluctantly, after placing me on extended hold, C & A agreed to cancel my order and return the charges to my card. The CSR confessed once again, that he had no idea when my order would be placed in production or where, for that matter, production would occur. Today, the same COVID announcement appears atop the C & A homepage (see attached screen shot). read more

Covers and All - Home & Garden Near Me - Suwanee, Georgia

We purchased a custom cover from this company and within months the zipper broke and is unrepairable unless we hire someone. The cover arrived very mis-sized, despite our accurate measurements that were sent over. We are very disappointed in the product and have reached out for assistance. The best offer that was made was 20% off a reorder of the purchase. Unfortunately for this business, we are not interested in paying 80% for products that do not last, come with no warranty or support, and are not made to order. read more

Covers and All - Home & Garden Near Me - Suwanee, Georgia

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I was initially very happy with Covers and All with the product. Then when I opened the bag with the parts I discovered that there were several anchors missing. The product was delivered 3 months ago, but I had waited until it was time to install the cover to open the package. I contacted customer service and they requested pictures of the tarp and the anchors. I'm not sure what good that would do. It's just missing anchors. How can I take a picture of something that is missing? Since this was the 2nd Email from the "Resolution Specialist" I figured it was going to be a huge deal for them to send me the product I ordered. It seems like the "Resolution Specialist" is just there to delay and frustrate people so they go away. And I did. I can get what I need from Amazon for $15 and move on. I don't have time to wait for them to determine if they can send me what I ordered. It would probably take too long to get the parts anyway since I was planning to start last week. SO quality of the product is good, but the customer service sucks. Just send me what I pay for. Also, I tried to chat with a person before sending an Email as well as sending a ticket from their Website (which just froze up twice). Frustrating. read more

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I have to say I'm really glad we took a risk and despite the previous reviews placed an order for replacement seat cushion covers with Covers and All. It seems like cushion covers is something they do well! We received our covers very quickly.. I think with two weeks, which is pretty impressive considering they ship from India. The quality is better than the originals, I like the fabric, the stitching, the zipper, all very good. The size is exactly as ordered, one size are slightly baggy but thats down to my measuring, next time I'll be sure to knock off a half inch here or there. These replacement covers saved us scrapping our patio set and spending maybe $2000 on new ones... instead our set looks brand new for around $250, couldn't be happier! read more

I had used covers and all previously and watched as the quality of the product deteriorated. Due to the recent hurricane, I tried to put on a product. I ordered a television cover, and it was the first time I had attempted to put it on. So I freely admit it had been over a year since I purchased the item. I never had a reason to put it on and it did not fit. I called the company showed them the measurements, it should've fit, but for some reason, it wouldn't fit the television. This company has gotten so big they feel if they can just dismiss an unsatisfied customer and never lose a step. I think the company is going the wrong direction. My correspondence with them was a matter of fact, and they would not listen , my recommendation to stay away as they are going downhill read more

After a supposedly reputable and recommended company dropped the ball multiple times, reached out to Covers and All for my much needed outdoor kitchen cover. With pics and verified dimensions, Covers and All hit a home run. Don't get me wrong, it was a work in process with many pieces to incorporate, Covers and All were beyond user friendly and professional throughout the process. Was on vacation when my cover was delivered, well wrapped and protected. The wife and I opened up the package this morning and in 5 minutes had it installed, looks great and know it will do the job to protect our kitchen throughout the seasons. Thank you Covers and All, job well done! read more

Covers and All - Kitchen - Home & Garden Near Me - Suwanee, Georgia

I NEVER write reviews but this time I have to warn others. Covers Don't Fit! Do not buy from this company. Just like other reviews we ordered the covers for an outside table with the extra material 1-2" per fitting instructions. Cover doesn't even come close to fitting. An Older gentlemen called to see about options to resolve. They wanted him to go online, start an account, email pictures, etc. CLEARLY making the process unnecessarily difficult to avoid resolution. Lots of other options out there. Stay clear of this company!!!! read more

We recently purchased a deep seated outdoor conversation set that the maker did not have covers for yet. So I googled custom outdoor furniture covers. The ordering process was just that a process. They wanted to see pictures of my furniture with the cushions on (which was the whole point in having covers) I took pictures of all the furniture from different angles - we went back and forth on measurements just for confirmation and the result was amazing covers for our furniture! They look great and will protect for years to come. Very satisfied. read more

Covers and All - Outdoor furniture with covers from Covers and All - Home & Garden Near Me - Suwanee, Georgia

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I had bought a couple of covers for tables from Covers&all before and was happy with them so I ordered another one for a table and it was 2in short from the size I gave them so I sent them a pic of it with me pulling on it and they said take the pic again with a tape measure so I did and then they said to take it again and I told them to go to hell, so if they screw up your cover you're on your own. read more

Covers and All - Home & Garden Near Me - Suwanee, Georgia

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I live in the Rocky Mountain where we get lots of snow. I wanted covers to protect my custom ski chairs during the winter months. I knew I would need custom covers because of the unique shape of my chairs. I recieved the covers today and so far am happy with the results. I ordered the highest grade material since our winters are very harsh. While the winter is just starting, the material appears to be very durable and the design fits my chairs. I wish I knew the covers were not made in the US - the advertisement was a little misleading noting the "design" was created in the US. I was suprised how fast this shipped from India. At first glance, I am very happy with the purchase. read more

Covers and All - Ski Chairs - Home & Garden Near Me - Suwanee, Georgia

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