Great local place, very helpful except returning items, that takes a minute. I haven't compared…read moreprices to Orange and blue and seems like they are comparable. If you're close go, most times there is someone to help you.

I like Home Depot and Lowe's but Ace has a special place in my heart with a hometown feel and way…read morebetter customer service. Another advantage they have is the grilling spices and utilities are top notch.

I visited this store yesterday to find a holder for my flag pole. In the past visiting the store,…read moreI didn't have the best experience given associates would pass me by without offering assistance. Today while I was visiting, Devarion went out of his way to help me. The holders were located in the front of the store near the entrance but, I wasn't able to find them after asking two associates prior. Devarion took the time and escoreted me to the front of the store, far away from where he was working. After spending sometime looking, I decided to give up, but Devarion didn't. While I was standing in line to pay for something else I wanted to purchase, he approached me with the pole holder I was looking for after I had given up! Devarion was so professional and polite. I really appreciate this level of customer service and I was so unexpected. I truly hope Lowes acknowledges, and shows appreciation for employees that value customers, which is hard to come by these days.

ATTENTIONS ELECTRICIANS AND PLUMBERS…read more if i could give this location 0 stars, I would. Tried exchanging my klein tools screwdriver (which have lifetime warranty and have exchanged at other locations) and was told I was not allowed to. Very disrespectful managers informed me that "klein only had a 90-day warranty". Associates working at places like this need to be well informed about the products they are around and this location does not have those employees.

Hill's Ace Hardware is my go to place first for just about everything for my home and yard!…read more In the center aisle they also have something new to see. I have found gifts for birthdays, thank yous, anniversaries, etc. They have a nice card rack for all occasions. Even bought two pair of reading glasses there. I also like going to this store because the staff is so helpful, friendly and professional. I buy the 20 lb bags of birdseed a lot as well as potting soil; garden soil, mulch, patio furniture, paint, etc. Just bought 4 gallons of clear stain and water sealer to do deck and front porch when it gets cooler. I prefer this store rather than going to Lowe's because it just the right size store without having to hike thru a bigger size store. They have never disappointed me and enjoy going in to shop or look around.

Wanted to share a BGE warranty story. Noticed our 6 year old large had cracks in the fire ring…read more Took photos and headed to my local Ace Hardware store to discus. Showed the photos and receipt. The gentleman started filling out paperwork and then handed me his biz card to email the photos and receipt. While I was creating the email I noticed he disappeared for a moment to only return with a replacement on spot. Talk about incredible service. Thanks BGE & Ace Hardware.

I received great service .Ace Hardware has wide variety of hardware, including unique clips,…read moreferrules, nuts, and bolts that may not be find anywhere else. The prices are competetive.

The water line between the street and my house sprung a leak that I discovered about 3PM in the…read moreafternoon. Grabbed my shovel and started following the water and about four foot down found the water line that was leaking. Over the next 24 hours I made four trips to HD and two trips to Lowes trying to get the fittings and pipe I need to repair it and finally cobbled something together about ten PM at night but it was a kludgy fix and only lasted for about 30 minutes before it sprang a leak too. The next morning I started searching on internet for one inch CPVC pipe which is what I needed to make a proper repair. Both Lowes and Home Depot websites said they had it but I was at one HD and two Lowes and none of them had ANY CPVC pipe. Internet said Handy Ace Hardware had some so I drove there. It is not a huge place (from the outside) but inside it is packed with tall shelving units, closely spaced, and together with the walls has much more stock and most importantly SELECTION than most HD or Lws!! Walked out of Handy Ace about 30 minutes later with a 10 foot length of 1" CVPC pipe and several right angle fittings and couplers and headed home to make the proper (and final) repair. This is a classic hardware store like the best ones I remember from years back before the big box stores forced most of them out of business. Yes, they are not cheap, but not horribly expensive either and had I gotten to Handy the evening before my water main leak ordeal would have been much shorter and less frustrating. That would have been work a LOT!!

Finding propane filling locations is hard in Gwinnett County, you pretty much have to deal with…read moreHome Depot Blue Rhino exchanges (where you are paying for fuel you aren't getting) or drive to one of a few locations in the county that you can refill empties. This location was significantly cheaper than the U-Haul in Snellville; we returned today to find them closed (because of the holiday weekend not because it was Sunday). One of the owners happened to be there feeding their guard dog and opened up for us to fill the tanks. Love that kind of service.

Getting keys made! Nice mom and pops hardware store. Small, quiet, but they probably have…read moreeverything you need. No long lines or wait like at Lowe's or Home Depot. There is a .30 charge for using cards so I'd recommend bringing cash for smaller purchases.

Cofer bros is an excellent resource if you are familiar with a company with this structure…read more They are old school suppliers, and if you know how to work with the salesmen there, you will do well

Just went in to see about styles of handrails. Customer no service. Treated me like a dumb woman…read more Went in there a few months ago and another person took me around back to see the actual wooden pieces. Insisted that is all they have is what is on display. That's is not the case at all. I wasn't ready to make a decision then. Oh well. I will not be going back.

Unlike The Home Depot and Lowe's, they have employees that seem to actually want to work…read more Although I go to The Home Depot and Lowe's more frequently, it is only because those two are more conveniently located. I get the easy stuff at those locations. But when I have questions or need help finding the right product, I go to Howard Brothers where the employees make an effort to be knowledgeable of what they sell. Prices are a little higher, but you won't find yourself going back-and-forth exchanging what you purchased the first time making a return and purchasing the 'right' product on multiple trips. The Home Depot and Lowe's have gotten so bad, even the employees tell you to purchase 2 or 3 of something, try them all, keep the one that works, then return the ones that did not work. As far as that goes, I may as well just order stuff off websites which give you equally unhelpful knowledge of what you need. Yep, I'll continue to drive past The Home Depot and Lowe's to get to Howard Brothers when I know I need help or have questions purchasing the correct product the first time.

Called Customer Service to inform them about a friend who needed to grab some screws a few minutes…read morebefore closing. The receiver was very rude and harshly snapped "No!" at the request. My Friend still made the drive and was refused service despite having 2 minutes before closing. If you're looking for quality customer service, this isn't the place.

I arrived when they opened around 8:15 with the code of the tool box I wished to purchase. The…read morecashier greeted me upon entry and quickly pulled up the item for order. As we are completing the transaction she radioed back to the stockroom to have the unit brought out to my truck. Before I could turn the associate thanked me for my business, shook my hand, and told me to have a great day. As I put my wallet away and turned toward the exit I ran into the gentleman who was pushing out the large toolbox on a pallet jack. He followed me out and we loaded the giant box into the back of my pickup in less than a minute. From arrival to departure I spent less than 10 minutes and was teated like a valued customer the entire time. The staff was so friendly and helpful that it left an impression on me that will not soon be forgotten. Those employees may have been having a normal day at Harbor Freight but their attitude and ethic started my day in the most positive way!

I walked in this store and was greeted and after that was followed around in this store as if I was…read moregoing to steal everything. I felt very uncomfortable shopping at this location. They need to invest in a good surveillance system if they are having issues with theft. I'm thinking of just going a little further and shop at Northern Tool Supply. I hope they get their problems fixed.

I stopped into Lowe's while I was in the area needing just a couple of things -- a drill bit and…read moresome lights -- and it turned into one of those simple, smooth shopping experiences you really appreciate. What stood out the most was their inventory. With the holidays in full swing, a lot of other places I had checked were already running low or completely out of the basics, but Lowe's was fully stocked. Whether it was tools, lighting, or seasonal items, they clearly stayed ahead of the demand, which made it easy to get in, grab what I needed, and keep moving. The store was organized, the aisles were easy to navigate, and I didn't have to hunt someone down for help. Checkout was quick and painless, which is always a win when you're just trying to knock out a quick errand. What truly elevated the experience was that their in-store inventory accurately matched what was listed online -- something that unfortunately can't be said for a lot of similar retailers. Being able to trust the website before making the trip saved time and made the entire process far more efficient. It's easy to underestimate how valuable reliability is until you've visited several stores that come up short. Lowe's delivered on both convenience and consistency, and I'll absolutely continue to make them a go-to for both everyday needs and seasonal projects.

Holy crap... I've been to hundreds of these stores I've almost never had anything bad to say but…read moreholy crap customer service was terrible nothing is organized if you're looking for anything plumbing wise be prepared to go on a mf scavenger hunt geez dude try not to come here at all costs... Is it possibly to rate this place lower than 1 star?

Today is Sunday and where are the employees??? Today it was…read morevery hard to find help. I searched down several isles and could find anyone. The few workers I did find wee in too much of a rush to assist. Usually when I go to stores like this so many people are willing to help. I will end this post because I have to find someone that's available to help!!!!

Looking to improve my garage storage, I started pricing Lowe's and Home Depot options. Disclaimer:…read moreEven though Lowe's is found to be cheaper in most cases, I like the environment of Home Depot and the flow of their stores much better. They usually have friendly customer service and can find you things you and leave with what you needed. This particular location is in a great spot. It's easily accessible off US hwy 78 so I figured it would be perfect to go to. The greeter and most of the staff were really friendly and showed me where the items were. The issues arose when I went to checkout. The rep was nasty as if contactless payments were so rare. The item wrung up as the wrong price and the manager wanted me to go back and show her the pricing. I said I was not. And then begin to say they didn't honor online pricing. I advised her that I didn't ask that and the item was actually priced wrong or located in the wrong spot. She then continued to go back and forth with me until finally agreeing to give the price as advertised on the shelving. In the end I didn't appreciate the experience. It was unnecessary and I wound up leaving without what I came for and ordering it online. I'd rather wait for it ship to my house then to deal with confrontational workers. Won't be going to this location again.