I stopped into Lowe's while I was in the area needing just a couple of things -- a drill bit and some lights -- and it turned into one of those simple, smooth shopping experiences you really appreciate. What stood out the most was their inventory. With the holidays in full swing, a lot of other places I had checked were already running low or completely out of the basics, but Lowe's was fully stocked. Whether it was tools, lighting, or seasonal items, they clearly stayed ahead of the demand, which made it easy to get in, grab what I needed, and keep moving. The store was organized, the aisles were easy to navigate, and I didn't have to hunt someone down for help. Checkout was quick and painless, which is always a win when you're just trying to knock out a quick errand. What truly elevated the experience was that their in-store inventory accurately matched what was listed online -- something that unfortunately can't be said for a lot of similar retailers. Being able to trust the website before making the trip saved time and made the entire process far more efficient. It's easy to underestimate how valuable reliability is until you've visited several stores that come up short. Lowe's delivered on both convenience and consistency, and I'll absolutely continue to make them a go-to for both everyday needs and seasonal projects. read more

Holy crap... I've been to hundreds of these stores I've almost never had anything bad to say but holy crap customer service was terrible nothing is organized if you're looking for anything plumbing wise be prepared to go on a mf scavenger hunt geez dude try not to come here at all costs... Is it possibly to rate this place lower than 1 star? read more

Lowe's Home Improvement- Lilburn - Messy messy messy.... - Hardware Stores Near Me - Lilburn, Georgia

I had the most HORRIBLE experience with this Lowes on a delivery. They left out items and told me I had to go to the store to pick them up. Then they refused to refund the delivery fee. They didn't read the delivery instructions and placed the bads of concrete on the floor of the carport near two openings where the rain comes in. I asked them to put them on the deck boards I ordered but NOPE. Prior to the order being sent out, I tried 8-10 times to contact Lowe's to add some items and ABSOLUTELY COULD NOT GET HELP. They told me they would refund the items that weren't delivered but that they wouldn't refund the delivery fee and that the order was "successfully" delivered. I'm sorry, but if items are left out of a delivery and I have to DRIVE to the store to get them, I shouldn't have to pay a darn delivery fee! And not only that, when I looked at the order it actually said the items WOULD be delivered but that it would be another week! WHAT? My handyman was ready to work on this project today!!! I really hope Lowe's Corporate listens to the recored phone call with the "customer service" person to really hear my frustration. TERRIBLE CUSTOMER SERVICE----I'm not blaming the woman I ended up speaking with because apparently she doesn't work at the store and it honestly makes me think she might not even actually work for Lowe's, but for a third party phone bank. If Lowe's actually wanted my business they would either offer to DELIVER the items ASAP, or offer to refund the delivery fee. Over the years I have spent literally millions of dollars at Home Depot.....and a lot at Lowe's too. But this particular store is obviously underfunded because there's never anyone to help and if the rule is to not refund a $69 delivery fee that was NOT a "successful" or complete delivery, I just cannot be a committed customer and will continue to drive several miles further to Home Depot where they are fully staffed, have plenty of carts and seem to have their act together way, way better than this Lowe's. Oh.....AND I was told over and over that the delivery service Lowe's uses (apparently NOT Lowe's) does NOT put items in carport. I had to argue with the lady that the items were indeed in the carport, but not where the cement wouldn't get rained on. I mean isn't that just common sense? So I literally had to ask her if she wanted photos. Geez-I'm a senior citizen and I had to move 8 60 pound bags of concrete myself to get them on the other side of the carport so they wont get ruined when it rains. These instructions were on the delivery order. I had asked that they put the cement on top of the wood so that it wouldn't get wet when it rains, but NO!!!! They "successfully" (haha) put it right on the ground. And Lowe's couldn't care less. SO....I just told the lady to refund my order and pick it all up. I'm placing my order with Home Depot and my handyman offered to go pick it up tomorrow so he can get to work on this project before my guests arrive. NOT WORTH IT TO ORDER FROM THIS COMPANY. THEY ARE INCREDIBLY UNORGANIZED AND SEEM TO NOT GIVE A CRAP ABOUT THEIR CUSTOMERS. MUST BE NICE TO BE SO WELL OFF THAT YOU CAN FREELY MAKE CUSTOMERS WHO ARE HOME RENOVATORS GO OUT OF OUR WAY TO NOT SHOP HERE!!!! read more

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Never order online from this store and have it delivered! They will deliever to someone else and then claim that once it left the store the order was fullfilled! You will be responsible for the bill! When dealing with customer service the policy is once the item leaves the store you the buyer are responsible for the bill! You will have to get an attorney and take them into itigation to get your refund! By then you will have spent more money than the refund! This store is garbage! read more

If I could give this store and the entire LOWES Corporate a -100 I would this was the absolute worst experience I've ever had in customer service. I will never step foot in this store or another Lowe's again ! I ordered a washing machine Jan 8th today is Jan 27th and they have pushed my order back 4 times !!!! They are rude when you call and ask about the washing machine I spent my money on and wanted to offer $25 off an $800 plus dollar washing machine that I still DO NOT have as I'm typing this. I have cancelled my order gone to HOME Depot they priced match me same exact washing machine from Lowe's and will have it delivered here this Wednesday! Lowe's will never see my business again and they shouldn't see yours either !!! Do Not Shop at this store or any Lowe's because corporate was just as rude and couldn't help with anything ! I would add a picture of my empty washing space but I'll save my good review when my washer is actually at my house from HOME DEPOT !!! read more

The service for this location is absolutely atrocious and only seems to get worse. I have been dealing with a situation involving pavers for 2 freaking months and today...after Lowes Corp said the would return the delivery fee...now they offer a $25 e gift card. The phone system they have put in ensures you will never speak to human... so in order to speak to anyone in store you have to go there in person. The audacity to keep a customer waving in the breeze only to reverse their decision is absolutely bad for business. read more

I can see why this place has 1.5 stars, they really need to be at -1.5 because of people like Dionna. Not that I have any high expectations but you know, at least a hello when someone is the register? I guess that is too high of expectations still.... It definitely doesn't make me want to come back here and spend as much money as I do on home improvement materials. I will say that the older gentleman who worked in the official paint area today around 2pm needs a promotion to regional customer service trainer as he was delightful. Didn't get his name but at least the shift. He helped with me and had an inviting demeanour and was really nice. Oh it's the man with the German shepherd dog if management reads this. So all in all, due to Dionna's pi** poor attitude and treating me like I was the biggest inconvenience of her day, I will never shop here again. read more

The customer service was very poor at this location. It got so bad till the manager had to assist me because of the way an employee was very rude. Manager helped me out and was very nice and understanding. When the customer service tried to get me some help it took forever for someone to assist me. I have never been to a location and got this type of service at a Lowe's. read more

1.lack of customer service 2. when you buy an item from Lowes to find the spare part or replacement is like pulling teeth. 3.Amount spent on lawn items . Nothing has worked . Image weed killer Joke defective image spray bottle that wasted my water and time . I had to transfer product to another bottle. Went to the store they told me to call Image. read more

This Lowe's in Lilburn on Stone Mountain Hwy is really the pits! There is rarely anyone to help. Today was the worst. I have begging for help with flooring. There were to assist someone with flooring. No response. I then approached customer service who said the flooring person had just arrived. No response! She found them in the break room and said he would be right out. That was 15 min ago. I have been waiting now for 45 min. I'm done with Lowe's After having a conversation with Gerald, a manager took on the project and was wonderful. He was knowledgeable, professional and was able to talk off the ledge. He was as helpful as I was mad. He took care of my needs joyfully. He deserves cudos for his taking a bad situation and turning it into a great situation read more

Self checkout. Sunday morning staff that works that section won't let me use cash/coins. Complained that machine fills up? Told me to go to customer service and use my cash/coins read more

The sale on mulch.. 5 bags for 10. I.called to see if they had it available and the associate that answered was too freaking lazy to walk over to the garden area to confirm after looking.in the system which made me make a unnecessary trip to find out there wasn't any left read more

The absolute worst place to buy a fridge from to have it delivered to my home. I had it scheduled for Saturday and spent the whole day at home because they said it would be delivered form 8am-8pm and then I checked the website and it said 1-5pm, so around 3pm I began calling the store, but nobody picked up and I was on the phone with corporate and their delivery company, Spirit, but the only people who could really help me was the store and they weren't picking up. So, I drove to the store and they gave me a 15% off and scheduled me for Tuesday (3 days after) because they don't deliver on Sundays and Monday was Memorial Day, only to find out on Tuesday that they did not schedule me. So I called the store on Tuesday and they told me nobody scheduled me and then scheduled me for Wednesday which is 4 days after the expected date. The whole reason I went with Lowes was to get the fridge on the day I wanted. Never shopping here again. read more

This review is based on Collin, the service rep that sold me the washer. I chose LOWE's because they believe in the same things I do. The service I thought was redeeming. I spoke with an awesome rep named Collin, he helped me when the washer/dryer I wanted wasn't available. He made sure I had all the parts for connection. He notified me the dryer wasn't in stock. Scheduled delivery. Delivery day came and first I'm informed that all they have is the washer nothing else. I'm imagining no hoses or the other items I ordered. Turns out they have them, confusing. They leave, I have an appointment so I don't get to test out my washer. I'm baffled Bc the darn thing won't work. The delivery people didn't plug it in. Now c'mon. I'm told how long they've been doing this...one would think after a couple of decades one would plug in the unit. So, there's that...so now me...I'm thinking the darn thing is defective. I start calling Lowe's. I spend 17min on hold, two phone calls and a vm for installation and the only thing that was needed was the darn thing to be plugged in. Not ok...not ok... read more

Awesome awesome customer service! Sales associate went above and beyond to assist me with finding the product that I was searching for, the product was not out on display yet. The sales associates found the product flagged me down while shopping to let me know that he found the product. This store was great to do business with. I highly recommend this store and will definitely shop here again. read more

Dear Lilburn Lowe's, You lost a loyal customer who likes to frequent the garden area and purchase a lot of plants, along with house improvements. It was a case of discrimination from the cashier who claims she "didn't want to lose her job" to give discounted plants that were not marked but in the discounted area. I get that but the elderly lady who was ahead of me got a discount on them who is the same skin color as you. No, this isn't white privilege cause they are NOT white. Walked out. Never again at this particular location. Good bye! A former loyal Lilburn Lowe's customer 244/2019 read more

Having the same issue as all the other commenters...issues with the appliance department over promising and under delivering. I think they make grand promises to get the sale and then say "F it. I got the sale, installation and delivery isn't my problem." Was told I could get Saturday installation and delivery (as I cannot take off from work M-F) Was just told by scheduling that they only install M-F. Guess my sales rep is gonna be sad when she sees a $3500 return. read more

L G IS THE WORST OF THE WORST and so is this Lowes!!! Bought a dryer/washer combo for my mother in July of 2021. By Nov of 2021 the dryer was making a loud noise and not drying completely. i got a service tech from LG to come out for my mom. They ticketed the item a dud but I was never notified. Time elapsed and I called January 2023 when the dryer was basically on its last leg. Loud noises, not drying, getting error codes. I was told since it was outside of the year warranty that there was nothing that could be done. I was appalled due to the fact that there was never a follow up from the November 2021 ticket. I contacted Lowes and they they stated the same thing. They kept placing the blame on LG since LG never sent over some form for replacement. I stated but regardless of the ticket is outside of the allotted time frame, it's a ticket that covers a product from your store. I was told since I got the lowes extended warranty to just see if I can get it repaired. I called the extended warranted LG and some ill advised individual from Normans electronics came out. After doing nothing basically I was advised that the dryer vent needed to be clean. I spent $400 doing a vent deep cleaning for my mothers home and to my dismay, same results. The imbecile from Normans (forged my signature on the first ticket invoice) also come back to my mothers residency and stated now I need this and that and this and will ship the parts to my house. Go figure (smh), I must have called LG extended warranty and LG corporation 100 times in January until finally I got a Lg Presidential liaison to hear and somewhat empathize with my frustrations and finally they sent a rep out. Long story short he had to come out twice to fix it by literally detaching it and reattaching the entire unit while adding some sort of tape to keep it in place. He stated LG dryers are having issues with something detaching so they have to tape the foil or something. I'm like is that even legal? DO NOT BUT FROM LG!!!! read more

every time I call or even go into this store no one has time to answer questions about products, or pricing. When I call customer service they have no information why is there a customer service if it's too much of a problem to get answers.. smh location location employees not concerned with customers needs, not at all. That's not very business like considering the amount of money people do spend at this store. I will not be doing my big projects here. read more

3 calls for assistance to purchase a tub already selected but no one ever responded. Many associates walked past chatting but advised that they were not responding to the request. A group of employees were sitting talking and laughing at the appliance desk but they could not help either. 3 hours before close so it wasn't that everyone was trying to wrap up for the day. Waste of time and ended up leaving to pursue my purchase elsewhere. read more

After searching for someone to wait in me, I purchased a dishwasher from Lowes. The associate went to the back of the store and returned with the information that it was in stock and would be delivered to my home on Tuesday, May 31st. He couldn't tell me even a four hour window. So I decided to call their dispatch this morning (after taking a day off work to await delivery) to see if I could get any idea of delivery time. That's when I was informed the dishwasher would be coming on June 4th. I understand sometimes things change and people make mistakes, but any other business would have called to inform me of the change. After more questions, I discovered the dishwasher might not be in stock by June 4th. At that point, I cancelled the purchase. Almost everyone I spoke with (and I got passed around a lot) couldn't even fake concern. If you buy from this store, don't expect any help. read more

I placed an order today with a pick up at this location and I got a confirmation. The order was sent to a different location for pick up. What? I tried to call this location 7 times and after ringing for 5min each time I got disconnected. Oh and let's not forget the time someone picked up they hung up on me immediately. I will take my business somewhere else from now on. read more

I've purchased appliances at Lowe's and I've never had a problem, but I recently purchased an expensive clothes washer and it was delivered not in a box and with no owner's manual, warranty card, etc. The washer was spotless and the delivery staff were great, but it just struck me as odd that there was no manual. read more

Beware of The Lowes/ARS Rescue Rooter Scam run by Installations made easy The 1st part of September I noticed a small leak from my hot water heater it was old and needed to be replaced. September the 3rd we went to our local Lowes store were we have been shopping for many many years. At the store they told us they would need to send some one out to give an estimate to replace it. On September the 7th ARS Rescue Rooter came to my home, I was at work but my partner who is retired was there. My partner called me and put him on the phone, he gave me an estimate of $2,400.00 dollars to replace it with a 40 gallon AO Smith unit. I told him that the estimate was very high but if he could do it that day and do a good job to go ahead and do the work. When the work was done I got a call from him that my partners Lowes credit card was declined for $2400.00 dollars. I told him her card which had never been used was supposed to be good for $8000.00 dollars. He said he ran up against this all the time that they just dropped the amount of credit all the time. So I paid him with my visa card over the phone and he left and I went back to work. When I got home my partner had an email from Lowes with the estimate for the work to be done. Then a receipt from Lowes said we had paid them $2400.00 dollars but there was no receipt of the work done. The water heater that was replaced was not the same as the one on the estimate or what he had told me. I went directly the store and asked for a manager, a young man with a tag that said assistant manager came to help me. I told him I needed a Valid receipt / bill of sale to take advantage of the 6 year warranty on my hot water heater. He told me he had nothing in his system that Lowes had done any work for me and that Lowes just gave sales leads. I told him I had a receipt that I paid Lowes $2400.00 dollars, he the got on the phone and was talking to someone a long time. I could tell by his facial expressions and by what he was saying on the phone that he was as confused as I was about what was going on. I just left while he was still on the phone and went home my partner and I called and both cancelled our fake Lowes credit cards. I then started calling ARS Rescue Router And the Lowes number on the paper work (Installations made easy who answer the phone Lowes) to try and get a valid receipt the work done at my home. After call after call to both companies for over a week on September the 19th I finally got a receipt for the work done at my home, but it was incorrect. It shows they installed a Rheem 40 gallon water heater? but they installed a 50 gallon AO Smith water heater? after another week of calling ARS Rescue Rooter and the fake Lowes number (Installations made easy) over and over again I got the same invoice with a note that that could not give me a valid receipt because of there contract with Lowes?, But that they noted the correct product installed with Lowes? I am taking the time to write this in the hopes they future customers will not be deceived as I have been. Good advise don't go to Lowes to have anything done in your home, they are just using your name and phone number for a profit and not doing anything. Don't use a Big company Like ARS Rescue Rooter for work in your home find a small local contractor who will be your neighbor and do the work at a fair price and you will get customer service after the work is done. Im am not sure why Lowes would Deceive a long time loyal customer to make a few hundred dollars profit after the thousands and thousands of dollars I have spent at this store over the years, and lose a customer for life. I guess thats why Home Depot is #1 and Lowes will never get another penny of my money. read more

This is soooo stupid! The garden center closed at 6:30 but they're "open" until 9. If you come here after 6 don't expect to get any assistance. You'll probably be better off going to Home Depot down the street read more

Lowe's Home Improvement- Lilburn - This is soooo stupid! The garden center closed at 6:30 but they're "open" until 9. If you come here after 6 don't expect to get any assistnc - Hardware Stores Near Me - Lilburn, Georgia

Worst customer service I've ever experienced! Just tried to purchase some wood fencing which require a forklift driver to pull the material from the rack. After an hour of trying to get help NOBODY showed up! I even raised hell with the store manager and STILL no help! I left and bought what I needed at Home Depot! Don't wast your time with this store. The employees and even the manager don't give a schitt! If you want change at this store do what I'm doing and take it to corporate! Come Monday 2/21/2022 I'm filing an official complaint about this store. You too can do this by calling 1-800-445-6937. This is the corporate complaint number. read more

Lowe's Home Improvement- Lilburn - Information on how to contact Lowes corporate headquarters. - Hardware Stores Near Me - Lilburn, Georgia

If I could rate this Lowe's NO STARS I WOULD!! Zero customer service at ALL!! This location has really went down. Service HORRIBLE! No one there to assist customers and the ones they do have act as if their brain is on FRIED!! I'm will not ever return! It's ALWAYS AN UNPLEASANT experience here. read more

I'll be the first to admit that I frequent home depot more often...not from loyalty, but more out of convenience. I just don't come across that many Lowes, but it has a similar home depot set up with an equally friendly staff. I came here for some nitrile gloves and wasn't sure if they (or home depot) would have them, but I was pointed in the right direction and got what I needed...in and out in under 5 minutes. Nothing bad to say about this location or Lowes in general. I'll visit again. read more

Lowe's Home Improvement- Lilburn - Hardware Stores Near Me - Lilburn, Georgia

Horrible. Go somewhere else. The lack of customer service is appalling. We wanted to order blinds from Lowes and have them measure and install them. First of all, to get a hold of anyone in the blinds department is a feat in itself. Nobody is ever there (ever). So trying to even get a measurement appointment scheduled took 4 days; and that was 4 days to just track someone down that could place a request for an appointment. I should have known right then and there to go with a different company. After the measurements were taken, I had a hard time tracking down the blinds person again in order to place our order. I finally found an employee that knew her (correct) schedule and came back when the blinds person would actually be there to place the order. (That is another thing, nobody knows when people are going to be there. Every time I called to see when they would be in, they would give me the wrong times.) We ordered our custom blinds in the store and were told they would be in (mailed to our house) in about 2 weeks. It's been over 2 weeks and we haven't heard a peep from Lowes. I called Lowes this morning to inquire about the order. The first lady I spoke to said that the order will not be shipped until September 5th (6 weeks after our order)! She also said Regina (in blinds) would be in at 10. I immediately asked to speak to a manager. Tamika (manager) said that the order was placed on the 24th but there was a problem with the order/shipment on the 26th. Nobody has contacted me AT ALL in regards to any issues with the order or shipment. Apparently Regina is suppose to contact the customers if an issue arises. Surprise surprise she didnAnd of course Regina is not in today. They won't be able to find anything out until Monday because the vebdors are closed on the weekends. So my order has been sitting at the vendor for TWO WEEKS without anyone notifying me of any issues or delays with our order. I told Tamika that we wanted to get our measurements (that we paid for) so we can get a refund and order our blinds elsewhere. She informed me that they can't give us our measurements. Thankfully I took a photo of the handwritten measurements on the sheet the installer provided to Regina. Glad I was smart enough to take a photo of them!!! Do not use them for blinds. Save time, the hassle, and money and go somewhere else. The lack of communication is terrible. Zero communication unless you take the time out of your day to call, get routed to endless extensions with nobody working them, and be placed on hold for forever, and demand to speak to managers. UPDATE - September 5th - Still no blinds. Still getting transferred to numerous people and managers with zero answers *IF* they answer the phone. They cannot even tell me if the blinds have been made or have left the manufacturer. I called and was immediately put on hold by the manager, Corey. He said he had to put me on hold because he was busy loading equipment. The phone hung up. I just ended up driving to the store to get answers. I'm tired of chasing people down for hours on a phone. I get to the store and Corey, the manager, LEFT to go on break. So no help from a MANAGER even. This place, and its staff, are completely worthless! DO NOT ORDER ANY BLINDS FROM HERE. read more

This used to be a wonderful Lowe's to come in and Shop. I always thought it was a warehouse built specifically for women. Years ago the service was extraordinary you were greeted at the door, and there was always someone to help you while you were shopping on the floor. It's unfortunate that I have to post today that this has to be one of the worst Lowes I have visited in a while. While shopping today I experienced an extra long delay with check out. The delay was due to the fact that although there were 10 people in line one of the cashiers decided to go on her break and leave the other cashier by himself. He shared with us that he had called management to come and fill the till. While we were standing there we saw the two managers put money in the drawer, look at the long line of and then leave. In my opinion their leadership skills are lacking. I'm truly surprised by the lack of service or there lack of concern for all of the people in line. My message to this Lowe's.. you need to step your game up. You are no longer the business of choice for many people in Stone Mountain. That's why I started going to Lowe's on Hwy 124. read more

Lowe's Home Improvement- Lilburn - Hardware Stores Near Me - Lilburn, Georgia

I am a 69 year old female shopping your store 10/10/2021 checked out 15:39:29 I loaded 12 3 inch concrete bricks while 3 of your male team members watched me struggle loading them into a cart while joking and laughing at my expense, a customer offered to help. as I got to the cashier, one of them walk by and smarted off. I will no longer shop your store. read more

Failure to deliver! I ordered a grill online. When they called for delivery I requested to changed the date. Delivery company confirmed. A week later I followed up and was informed by delivery company that Lowe's dropped the ball. I called store on 9/8/18, and spoke to Kevin a manager. He said unfortunately they neglected to reschedule and sold mine. He did offer another grill but it was not comparable. I asked him to call around. He said he would and call me back. He never called. After 3 days I called back since I was never contacted. He said he couldn't get it and would refund my money. Didn't see anything so 2 days later I called online for my credit. Stone Mountain Lowe's sucks! #lowesstmtnsucks read more

Came here to get my LEVOLOR blinds cut. After speaking with the store manager Dunstan, they said that they couldn't cut my blinds because I didn't have the box and they were custom. I went home to get the box and came back to get them cut. The store manager refused to cut my blinds. They were not custom blinds. I took the blinds to the Lowe's on Scenic Highway and they cut them with no questions asked. Dunstan needs a new job because store manager ain't it. read more

This location is the reason why I'll be returning to Home Depot -- (1) no one EVER answers the phone, (2) every time I go there to pick something up, the box has already been opened, parts of the order are missing or ... (this is the winner) someone has supposedly "already picked it up." It sounds like employee theft and management either doesn't have a handle on it or they are participating. If you have to get something online from Lowes, get it sent to another store. You've been warned ... read more

The only reason this review is one star is that I was able to speak with a manager.' I placed an order for the Stone Mountain Store. They said they had plenty of inventory, didn't hear and didn't hear. So, since they will close soon, I called. I was told my order was at the Snellville store and it was "no big deal" it was only 8 miles from the Stone Mountain Store - which is 7 miles from me. I am not going back to Lowe's. Home Depot has never pulled that stunt. read more

Just ran into a very rude black female customer service rep. She is going to kill this business with her nasty attitude. She need to be thankful I'm trying to see Jesus. I've been a customer @ this store since it open over 20 years ago. read more

Lowe's always has good customer service and a good variety which is why I generally go there before HD. This location was great. Bought lots of paint supplies and the associate mixed up my paint colors perfectly! Good location! read more

Only 3 checkout lanes open and they were 14 deep. One closed and told people to go to the other side of the store to checkout. Bad attitudes and lazy workers. Don't go there. read more

Poor customer service interface. Tried to ask questions about discarding Christmas tree and was questioned rudely.

I like Lowes a lot. They have nicer items but they are a little more expensive than home depot. Lowes is to Target as Home Depot is to Walmart. This particular Lowes has a good selection and the checkout is usually pretty quick. I've always received good service from them. read more