I had been going there fairly regularly since moving to the area in January 2020 and always had phenomenal service from very knowledgeable and super helpful associates.
Unfortunately last week that experience was well and truly smashed.
I asked when the next sale might be so I could buy at the same price I'd bought it at last year (I'd had a contractor buying my paint there for me so far this year). "No our paint has never been that price" ..."nope never. No you didn't buy it at that price. It's never been that price"
Me: If you want to check transactions on my SW account you'll see I did.
Him: *cough splutter cough* well I doubt it will ever be that price again. We don't sell paint at that price.
Me: okayyyyy. In which case can I just get a tester in x color. I motion the size of the can with my hands.
Him: We don't sell testers. There's a paint shortage.
Me: I bought a tester here last week.
Him: No you didn't. If you bought it anywhere it was another store, but you did NOT buy it here.
Me: Look at my account. I bought a tester (motion again with my hands) here last week. It was x color and it was quart size.
Him: That's a quart then. That's not a tester. You said a tester. We don't sell testers.
Me: okayyyy - all I know is that last week I asked for a tester, and that's what the guy gave me.
I mean jeez. Go ahead and wear a shirt saying you hate all women and don't want them shopping at your store, because that was basically his entire attitude.
I walked out and went straight to Lowes - told them the SW colors I wanted, and bought hundreds of dollars worth of paint there instead. And for much much cheaper than the SW colors I was trying to buy at SW. So I guess I actually owe him thanks for saving me a ton of money! read more