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    LL Flooring - Durham

    3.9 (23 reviews)
    Closed 9:00 am - 6:00 pm

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    Services - LL Flooring - Durham

    Floor installation

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    golden mead oak flooring
    Suzie S.

    I had to get flooring for my basement and was looking for a great quality LVP at bargain prices. I was recommended Lumber Liquidators by my contractor. I checked out big box hardware stores and Frazee, but because of the quality and/or the customer service, I went with Lumber Liquidators instead. Elizabeth was super informed and helpful. I really leaned into her expertise as I chose my flooring. Went with the Golden Mead Oak and very happy with my decision. Also. tell them if you're working with a contractor because they had different pricing!

    I strongly encourage potential customers to avoid purchasing flooring from this company. I went to this store in search of durable flooring for my current residence but also a future investment property. I purchased the Tranquility XD luxury vinyl planking in the Brazilian Cherry 4 mm. LL Flooring representatives raved about this luxury vinyl flooring and how it would fit my needs. I was assured it would be an excellent choice for renters as it was water resistant and would hold up well to the abuse that rental properties often endure. I was very excited because the color was just right and it appeared well made. The installation process was fairly straightforward, although they did try to cram it all in on one day and the installers were rushing to finish. They were at my residence from 7am to after 7 pm. I worried this might have impacted their work and come to find out, they had left a long scratch stretching over 3 planks by what appeared to be a razor or some device they used for the installation. I discovered more fine scratching and further imperfections in the flooring over the next week (all pictured in my post). Obviously, this product was much inferior to how it was presented. I basically have to be obsessive about protecting it from every little object that drags across it. To add insult to injury, I wait 3 months for their claims department to make this situation right and I am told the claim is unwarrantable and offered a sum of $250 "in good faith." The company misrepresented what was found in the claims assessment process making it sound like it was all my fault. Pathetic. Meanwhile, if I were to try to have the defects fixed I would have to replace most of the flooring and start all over. To say the least, I am completely heartbroken. I STRONGLY encourage anyone who is considering doing business with this company to seek flooring options elsewhere. I wouldn't wish this experience on my worst enemy.

    Flooring grades
    Mike M.

    My fiancee and I are first time homebuyers and needed flooring quickly. Long story short, the house was missing finished floors in a few rooms, we were given a flooring allowance by the seller, but needed to pick out and install new floors in a little under two weeks before the house was appraised, before moving to closing. Erica helped me throughout the decision making process and was by far the most helpful and patient sales associate I've worked with. I knew nothing about flooring when I walked into the store, but Erica took the time to explain all the different types of flooring, grades of wood, materials, finishes, and underlayments. I showed Erica pictures of the existing hardwoods in the house that we were trying to match and she directed me to the closest matches in the showroom. I came in the store on the last day of their spring sale (great prices!) and even though I hadn't decided on the floor yet, she put my different flooring options in a quote to lock in the sale prices. Talk about great customer service! Erica put up with me coming back into the store once to twice a day for four days in a row. I had to bring samples to the house, get my fiancee to meet me there, get feedback, and narrow down our options, or get more samples. One of the rooms in the house had an unfinished concrete slab floor, so Erica also helped me pick out locking, laminate flooring that would install better on that type of surface. Unfortunately, at the end of this process I had to use another supplier, because the seller was paying for the new floors via their floor allowance and wanted to use a contractor of their choice who had his own flooring supplier. If that wasn't the case I would have used Lumber Liquidators in a heartbeat. They were even nice enough to cancel and refund the fee to have the rooms measured for the final quote. Erica and this store's staff are extremely nice and some of the most helpful people in the industry. I would recommend them to anyone looking for bargain flooring options. I will definitely return when the time comes to put new floors in the basement of our new home. Thanks again to Erica for all her help.

    Heather M.

    Very helpful & friendly staff... we ordered LVP (luxury vinyl plank) Thankfully they had both colors, we did the kitchen different than the rest of the house) Loaded it in our Jeep although we had to make two trips cause the boxes were so heavy. Lots of different options and colors, great prices. unisex restroom, free parking and wheelchair accessible

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    11 months ago

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    1 year ago

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    1 year ago

    They went out of business after I paid for 400s.f. of flooring and before my SCHEDULED PICKUP!! Got to love it!!

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    5 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    10 years ago

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    8 years ago

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    13 years ago

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    6 years ago

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    13 years ago

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    7 years ago

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    9 years ago

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    9 years ago

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    11 years ago

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    Ask the Community - LL Flooring - Durham

    Review Highlights - LL Flooring - Durham

    Mike and his team were great from the minute we walked into the store until we returned the leftover flooring.

    Mentioned in 4 reviews

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    LL Flooring - Durham - flooring - Updated May 2026

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