We don't usually shop at this Lowe's but when the item you need is showing as in stock at only this store, you go and get it !!! It was a Friday afternoon. Not too busy. We found our item in the aisle as was noted online. Self checkout was quick and efficient. No complaints here. We would stop here agin. read more

I shop at Lowe's A LOT and spend thousands of dollars here, so this review isn't coming from someone upset over a few dollars. It's about how I was treated. I asked ASM Vicky if she could further mark down a clearance item that was the last one available. She said no. Fine. I can absolutely accept "no." What I cannot accept is rude and dismissive customer service. When I asked to speak with the Store Manager, Vicky refused to get him and told me he was "too busy" for me and basically doesn't deal with customers. Interesting, because I've actually met the Store Manager before without knowing who he was, and he was incredibly kind and provided some of the BEST customer service I've received at Lowe's. Meanwhile, my cart during this interaction was filled with thousands of dollars in merchandise. I'm a repeat customer AND I recently opened a Lowe's credit card because of how much I shop here. Vicky's attitude completely changed how I feel about spending my money at this location. The issue was NEVER the markdown. You can tell a customer no without making them feel like they're an inconvenience. Leadership should represent the standard of customer service--not be the reason a loyal customer considers taking their business elsewhere. read more

The customer service at Lowe's in Durham is great! I can depend on these folks to always help me find whatever I can't find on my own or to give me advice on if I'm working on a home project. Their paint department is the best too with helping in every way they can from supplies to samples and cans of paint. read more

Not the best customer credit service. On July 27th, I went into the store to look at a specific area rug I was interested in and online it indicated it was in that store location. The rug was not there. Fortunately, or not, I found another rug to buy and while checking out, the employee offered that I woud get 20% discount if I opened a new card. I agreed but then after he processed my application, he said I was declined. Which was a huge surprise. There was no reason for me to be declined. Anyway, I paid for my item with another card and left. Ten days later, I received a letter from Lowe's that I was approved for the card! Then a few days later, the new card came in the mail! It concerned me that this occurred so today, I called customer service and after 45 minutes and 4th person speaking to, for one, they had no idea why I was told the application was denied, secondly that I could still get my discount with my first purchase even if I ordered online. I was still interested in the original area rug I went into to the store to look at so I decided to purchase it too. While trying to place my order, there was no promo code or any indication of me getting that 20% discount so I called again. I asked how do I do this? After being transferred over and over again, the forth person I spoke with finally told me the only way I could get my 20% discount on my first purchase was to go into the store. I guess I could go into the store and have them order it for me (online), how ironic, but isn't that the whole point of the convenience of online shopping! Not a very happy customer. The reps need better training and knowledge of the store policies. I went ahead and placed my order online but didn't get the discount. If I don't care for the color or quality of the rug when it arrives, I sure won't feel bad about returning it! read more

Completely over staffed and under qualified! This store never has its store inventory correct for anything! I always dread coming to this store, but especially today; I waited and am still currently waiting well over half hour to get some help in the paint department. Not impressed... but I'll be back tomorrow for more! read more

Lowe's Home Improvement - No one - Hardware Stores Near Me - Durham, North Carolina

*Buyer Beware* We bought a Carole Town house 3 days ago, and it came completely shattered at the bottom. NEVER did the cashier say it was All Sales Final when it was bought or we would have checked each Christmas Village House that we purchased. However, when we went to this store (12/19/2024 at 8:20PM) to look at getting a refund, exchange or store credit, we were met by the Assistant Manager, who immediately said he was not taking any holiday returns. He stated he's over the building department and that all retailers (specifically stated Wal-Mart & Home Depot) do not take back Christmas decorations back nor does Lowes stand behind their products. He bragged on how he is #1 in the area for his customer service, yet provided no solution. I called another Lowes as soon as I left, I explained the situation and they said that they will take care of it. They apologized for his egregious behavior and that it was not the Lowes way. I did not catch his name, yet this is the second time in less than a week that the level of customer service from the assistant managers at two Lowes Locations have been atrocious. This man, lacks a client-centric, solution-based approach and told me to call the 1-800 # or to go outside and get the store managers name. read more

This is the closet Lowe's to my house and our usual go-to for home and garden items. I like the service here better than at the Home Depot in Chapel Hill, although on occasion the checkout cashiers seemed a little unenthusiastic lately. We've purchased everything from lawn and garden items to a dishwasher and refrigerator here. That being said, not everything the website says is in stock will be in stock when you get there. Best to research online and not purchase until you are in the store. read more

Stay away from All Lowes. They sold us a dishwasher without our knowledge they took our money installed it without a drain plug in it. We did not know until after a year it had been draing out under all our kitchen cabinets. Electrolux will not help us they are offering an itty bit of money that wouldn't even take care of the mold let alone the damage of our kitchen now Lowes says yes they took our money and they plan on keeping it because once we paid them they wash their hands of the product. So try Home Depot. Lowes scares you and screws my husband a VETERAN. They need to take responsibility of their products they choose to sell. This is just some of the damage read more

Lowe's Home Improvement - Hardware Stores Near Me - Durham, North Carolina

I've visited many a Lowe's/Home Depot over the last month or so and strongly prefer Lowe's over the two. Their prices are comparable but there is something about how much more organized, more cleaner and more helpful the staff is, that sets it apart from other home improvement stores. I had the great pleasure of having Greg from Appliances help educate me on refrigerators and washer/dryers as I was torn between two brands: Samsung and Whirlpool. Samsung has the sleek look I was going for, and the Dual Coolant which would keep my vegetables fresh for considerably longer but they also have a terrible wrap for their faulty ice machines. While Whirlpool had much of a better reputation, I just wasn't in love with the finish, or sides of the fridge, or the bulgy ice machine to the left, though I certainly loved the interior lighting. It was such a hard decision (I was pouting and whining the entire time) but Greg walked me through it! I also learned, that like humans... "it's what's inside that counts!" lol He took the time to explain all the features, nifty ones, annoying ones, went over warranty, and let me know best practices for front load washers - apparently it's best to leave the door open for ventilation to keep our mildew and grime. As an OCD enthusiast, this was hard to accept but he warned that too loaders don't quite clean as well due to the absence of an agitator and the sheer functionality of that type of wash. Because of Greg's awesome help and guidance, I was able to weigh all the pros and cons and make an informed decision. In no time, I walked away happy and confident with my purchase. We even joked around that his wisdom was that of a father teaching his millennial child the ins and outs of appliance purchasing. What was also great about my experience is that during holidays, Lowe's run competitive promotions, like 24 month 0% financing, which is incredibly helpful when you can't quite shell out thousands for appliances. (I will say though, you do have to watch out for price fluctuation, I stalked these prices for a good 6 weeks and they sure did go up and down, so ensure competitors are in line so do your homework!) Overall, what a wonderful experience, all thanks to Greg! Such a difference he's made in my week, in my life! :) read more

Lowe's Home Improvement - Fridge galore... - Hardware Stores Near Me - Durham, North Carolina

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We had a great experience. Mr Jhon was very kind and he had a lot of patience He Makes it a couple keys for us people like him we need in this world. Thanks Mr Jhon read more

If you want to waste your time, this is perfect place to be! Cashier put someone's item to my bag and charged me for it. Ok. I see sometime people make mistake but when I pointed out what I got was attitude and yelling. Cool. Had to go customer service to return things I did not even buy then wasted my 20 min. Explained to customer service e and they said " ok! It's no problem" I was like excuse me? THEN notice the cashier even did not scan correctly my coupon. Ok I am done. If you still want to go get products, good luck! It's like lottery. You have to be lucky to get item you want. I will never go back. NEVER read more

I tend to come here often out of convenience. I suggest that you know what you're looking for, etc bc associate help is real hit or miss. Some days the associate help is top knotch and well others, not so much. read more

UPDATE: After being on hold for 1 hour and 52 minutes while I joined multiple zoom meetings, someone picked up to transfer me to delivery and instead disconnected me. I then called back and was on the phone for another 30 minutes before I confirmed someone would come install my washer/dryer next Monday. I truly don't know when I have experienced worse customer service. I purchased a washer/dryer combo at the Lowes on Fayetteville Road in South Durham on March 22nd. I had delivery and install scheduled for the following Saturday, March 26th. I had recently moved to Durham and purchased a home. The installers came out on time and due to the fact that I did not have sliders did not install the washer/dryer. They suggested I call the store which I did immediately. I could tell the store was busy and they said they would call me back and get someone back out Sunday, March 27th. They failed to call me and on Wednesday of the following week I called them back and the install was scheduled for April 9th. I waited at the house for the entire window and no one showed up. I next went into the store, where I had a very nice man tell me that for some reason my account kept defaulting back to my Asheville, NC address and he could not switch it to reschedule the install to my Durham, NC address and to call the store and talk to Harrison who handled the scheduling of the contracted installers. I have now hung up twice due to the fact the phone rang each time for over 15 minutes, the third time I got a person who has put me on hold again with no resolution. At this point, I have been on the third call for over 22 minutes just holding. I contacted the online customer service who agreed this was a terrible situation and she was unable to help me since I purchased the appliance in a store. Meanwhile, the washer/dryer is sitting in my living room unable to be used. I guess I will have to pay someone to install it. I would not recommend this store at all. I had a delightful experience at the Morrisville, NC store where I purchased my refrigerator and the install was perfect. On a side note, those installers could not understand why they were unable to install even without sliders. I understand staffing shortages and the "great resignation", and yet the Morrisville Store was able to provide exceptional customer service and not leaving my spending over and hour just trying to get someone on the phone! The one star review is specifically for the South Durham Store on Fayetteville Road. read more

My wife ordered a washer and dryer online. The next day someone called her to say they were out of stock and we needed to come to the store. We went the very next day and waited 15 mins before anyone answered the page for help at the appliance desk. The guy who came over told us the mistake was our fault because we had ordered stock when it should've been warehouse express. I don't even know what that means! All we did was use their website. He re-ordered everything and told us to go to the customer service desk to cancel the first order and pay for the second. Another 20 mins in line for customer service got us to a woman who had no idea what we were talking about and treated us like we were crazy. They had lost the payment for the first order so she didn't know how to cancel it. We finally told them to cancel everything and left. I'd rather deal with a laundromat than these people. TL;DR we tried to make a major purchase from them, they screwed it up, treated us like it was our fault, and then couldn't help us. read more

If I can give them no star I would have. We went there back in March to get our hard wood floor, it's now JUNE! AND THE JOB IS NOT DONE YET. It has been a horrible terrible experience every step of the way: 1- Generating the quote: we went there we picked what we like, it took them a couple of weeks to get us a quote, it started by the person who generates the quote had left for the day. Then after he got us a got it was all wrong! We picked a hickory hard wood and he was supposed to pair it with the quarter round that goes with it, he picked WHITE QUARTER ROUND! thank God my husband went through every detail of that quote! 2- paying for the quote, that person kept calling us everyday to go pay for the quote, he kept (I don't want to say lying) but let's say misphrasing the deals they have to get us to go pay for the quote NOW! He kept pushing us to go while he was in the store! I don't understand what's his deal! He was getting credit for it anyway even though we did all the work of finding the right part number! And when we went to pay for it he said my coworker can help you pay for it! His co-workers (who was very touchy and wouldn't take a hint that I didn't want him touching me) had no idea how to take a quote out and wasted an hour of our life talking about none sense! 3- Delivery: they delivered half of the materials one day & the other on a different day! So we had to adjust our working schedule to accommodate theirs 4- installation: they came , pulled out our carpet, said your floor needs leveling , pay us $2000 now or we leave!!!!!! I have to mention that when were talking to them at the quote stage we told them that our floor is not leveled and the guy who did our quote said we see that all the time we will level it for $500-$700 Max and complete the job on the same day! So that took another week and a half 5- Missing parts & wrong colors AGAIN: Then they forgot to order the nose for the landing step! So they ordered it and they said it will take up to 3 weeks to get there ! Despite the fact that we looked it up and it was available in the Raleigh store! So we waited for 3weeks they were supposed to come install it 2:00-4:00Pm, the guy called us at 6:00pm saying that he is on his way and the was just given the work order!!!! So some one is lying! Either he is lying or the store is lying. Anyway at this point we just wanted to get done with it so we had to adjust our schedule again to accommodate them! Then after all of that they brought THE WRONG COLOR!!! HOW INCOMPETENT CAN A BUSINESS BE TO DO THAT!!!!!! And the guy tried to convince us that it's not that different!!! It was GREY & our floor is hickory brown!!! So it's mid June and the floor isn't done and the part hasn't come in. So the take home message: if you want a job done right OR in a timely manner, don't go to Lowe's, the most incompetent business I have ever seen. read more

I received my new dryer from Lowe's on Sunday but the delivery guys said they had no room on their truck for my old dryer even though I paid for that service. I have called Lowe's and the delivery company numerous times and my old dryer is still sitting on my lawn! I will never buy anything from Lowe's ever again! read more

Called Lowe's to ask for some straw that falls out when loading trucks. Female manager was extremely sweet when I told her it was for Feral cats Winter shelter. God bless Lowes. read more

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I get the best service here, their staff has low turnover so people remember who you are and take the time t o ask how your projects are going. This location is also very clean and well stocked. read more

Ordered online for in-store pickup same day, got an email a day later saying, "Order Change". The change is, they cancelled the entire order with the exception of one, small item that I can buy anywhere else. Now, either their inventory system is complete garbage (how are you going to sell something if you don't have it in stock, when I specifically only ordered it because you said it was in stock, on location?) or the employees are complete garbage - probably both, likely both. Whatever the cause, thanks for making me a Home Depot customer. read more

Be careful with Lowes Home Improvement! An order for top-end KitchenAid refrigerator since 3-years ago (7/4/2020) remains undelivered. Understandably, the covid situation created a shortage, but Lowe's kept assuring us it would be delivered once it became available. but when we felt it had taken so long for our peace of mind to request for our money back, Lowe's stated it had no record of our order and payment though Lowe's has for a while copy f receipts in its possesion in addition to payment history with Lowe's credit department We have since being treated a sack of potatoes, disrespected, ignored, marginalized, and villainized as to call the local law enforcement on us as we went to the local store to demand our money. This has been a nightmarish experience. I can't even begin to talk about the time and trouble we have taken uncountable times taking trips to the store, the amount of foods discarded. I can also tell you the many times we took off work because Lowe's called us, sometimes at the last minute, that their vehicle was on its way to deliver, but failed. The only time the vehicle showed up, it had a heavily dented item covered and dressed up as new. Thank goodness we were present to inspect it. What we have also seen clearly is systematic delays, feet-dragging, stop-walling, and passing on the buck. We have also seen a lot of lies from the common staff in the Lowe's store to the so-called Lowe's Executive service dept staff. The un-American attitude and the indifference with which Lowe's has dealt with my family has rendered it a less bonafide institution in the eyes of my family. Needless to say, as long as my family exists, the company Lowe's will always represent a negative, traumatic experience never to be forgotten. This is tantamount to a day-list robbery of a defenseless average American family.We are forever traumatized. read more

I went to Lowe's to copy a key. I didn't know that they had a key making machine! I didn't have to chase down one of the employees and got it done myself within minutes! read more

Lame Lowes. It's a product filled store without product. Poor layout too. You can tell by lack of construction clientele visiting store. It was made for Karen's, but there ain't no Karen's around. Not for home improvement. It's opposite of Lowes of Durham . read more

This Lowes is ok. The service is ok. There's plenty of parking. Their plant selection is not great- I always prefer Home Depot for plants (indoor and outdoor). Even their plant container section is lacking- is it that hard to have more pots with drainage? read more

I was in dire need to have an old refrigerator hauled away (for which I paid for on 11/10/2022) it is now 11/22/2022 and the refrigerator has not been removed. On three separate occasions I received text indicating the service was on the way and no one has come. Nor did have they called. I have left several messages with Lowe's customer service only to receive the same reply, "We are so sorry and will reach out to the dispatch center". I would've expected a courtesy call explaining why since I have paid. Now there is a refrigerator in the middle of the floor Thanksgiving Day. SMH read more

Online said an item was in stock and they don't even carry the item. One resister open on a Sunday with a lone out the door. I left my cart and am going to home depot. read more

Visited late afternoon on a weekday. Asked an associate in lumber where I could find 2 items. Instead of walking me to the items (granted he was busy talking to another associate) his response was I think they are in aisle X and Y. He was 50% right. Then I had to find someone to cut the wood, only to be told the saw was out of order but might be working in a few days. A second trip - I think not. On to Home Depot. read more

You want to spend an afternoon in an AV cooled room? I recommend this place. For anything that you just want to grab and go, I suggest you a grab a lawn chair and a soda first and hang out for the 45 min it will take you to check out and get an error in your receipt corrected because with one register open and most staff so entry level they cannot assist you, a store visit to Lowe's is like a family outing to Wally World. . read more

DO NOT BUY A.O. SMITH WATER HEATER especially from LOWE'S !!!! The manufacturer only covers labor costs for any malfunctioning/defective issues during the warranty period if you use one of their contracted plumbers. BEWARE, there are no plumbers that they recommend who service the Durham/Chapel Hill area. You are on the Hook to Pay for one on your own. The MAXIMUM reimbursement from A.O SMITH for labor is $100 dollars. So far my $400 dollar water heater is going to cost me $400 dollars to repair. A.O. SMITH did provide the defective $230 dollar part at no cost to me. LOWE'S WOULD NOT refund or replace the water heater that I purchased from them which was nearly two years old and out of warranty. DO NOT BUY A WATER HEATER FROM LOWE'S. read more

Why this store has 3.5 stars is beyond me?! Rule number #1. If you're in the retail business then have some kind of customer service! Rule #2. Always refer back to rule #1 I have only been in Lowes a hand full of times and received good customer service. The rest of the times I was left to fend for myself. It seems to be a systemic problem with all Lowes Stores. The Corporate office in Mooresville, NC needs to get a clue and start firing personnel and managers that continue to have crappy service. I'm sure Home Depot would love to have my business! read more

I generally like Lowe's but this store just can't get it together. I purchased a dishwasher two weeks ago and still have been unable to get it installed. On the little sticker with the price they say "next day delivery and installation." They are working on it and all of the people have been very friendly but it has just been a series of errors. They didn't have the dishwasher in their inventory. Then they couldn't get it from another store in the time they thought they would. It's just been one error after another at this store. Secondly you can't use your 5% store credit card discount as well as your hard earned Veteran's discount and somehow they applied the smaller one costing us about $50. I'm sure they will get this fixed but the length of time and number of errors that have happened have made me consider being a Home Depot customer. Hopefully they can fix this soon. read more

My love for this Lowe's is based solely on its amenities, and oh, what glorious amenities they are! Don't get me wrong--I buy stuff from Lowe's all the time and always appreciate their friendly staff, but I was compelled to review this particular Lowe's for being so very clutch in my, uh, time of need when I found myself in the neighborhood and suffering from a touch of lactose intolerance. Highly recommend! read more

It troubles me to leave a negative review about this Lowes store however, it needs to be done. On February 28, 2017, I bought an expensive, over the range microwave. I was told that I would be called within 48 hours to set up a installation time. Today is March 6, 2017 and I still have not been called despite having called at least a dozen times about the issue. Apparently, they are using a new installer named Baileys, Who does NOT return phone calls or emails. I will never buy another item that needs to be installed from Lowes again. Home Depot does a much better job at this type of thing. In fact, I am going cancel my Lowes order by this from Home Depot. They do not deserve my business. read more

Usually I feel bad shopping at a giant corporate chain store. But I like to tell myself that Lowe's is a "local" business since they were founded and still are headquartered in NC. I haven't experienced the whole store, but I have to say in most categories, it knocks the socks off of the local Home Depot. There are always tons of people working there who can help out and answer your questions. There garden/outdoor/yard selection is much better than Home Depot. But two drastic things where Lowe's fails: 1.) They do not carry some of the best brands. Such as LG appliances and Behr paint. Major bummer. And 2.) I was not very impressed with their flower selection this season. I haven't explored real local stores yet, but for now, since this store is so conveniently located, I will pop in to pick up small house things I might need. read more

Absolutely the WORST check out service. They seem to only have self check out. Since the management is assuming I am employed there, I have to assume they are giving me their employee discount for having to check out myself? read more

I shop here all the time. Same selection as any other Lowes. Decent size store with good inventory. And that's where it stops being like any other Lowe's The service here is absolutely the worst I've ever encountered. And God help you if you need to go to the service desk for anything. The few times I've had to go there to return an item or have something repaired, has been some of the worst, most excruciating time of my life. If I wasn't here for a reason, it may be funny just to sit and watch these people from below ground and try to get others to do their job while they are sitting/talking etc. I will say that Elizabeth at customer service seems to get it, but good luck getting her if she is not working go home and wait until she works Beware read more

Usually Lowes has the worst customer service but I was pleasantly surprised.

This is your typical big box hardware store. This Lowe's is the most convenient for me and I prefer Lowe's over Home Depot. It's very large, but well organized. I have never had much problems finding anything. When I have needed assistance, there are plenty of workers to assist. I especially like their outdoor/garden area. They can be very busy on Saturday's so be prepared to wait some to checkout. Their self checkout stations are a nice convenience. read more

Since purchasing a home, I have visited this place over 10 times in the last two weeks. My major purchase was blinds for my whole house. One associate quoted me a price and when I returned another broke everything down and told me how to save hundreds of dollars by doing the blind adjustment myself. Since I love saving money, I opted for doing the adjustments myself. This lady was very knowledgeable and even offered to walk me thru the steps over the phone. Talk about customer service!! Plus, I don't mind coming here to spend my hard earned money when I get to look at this cute cashier at return/checkout counter. Those sexy eyes, dreads, and tats. Nice to have some eye candy while shopping. This is now my new favorite store!! read more

We have been coming here A LOT since they have opened a few years ago. Like a few others who have posted, I am conflicted in supporting a large corporate retailer, but I am a sucker for convenience and generally decent prices. The quality of products diverge greatly, so be careful and be choosy. Customer service is generally pretty good as there are a lot of bodies on the floor. However, if you have a technical question, you should do your homework ahead of time. If you just need to be pointed in the right location or assistance in cutting or loading, they're great. Overall, it's all about expectations. If you like to tinker around your home, this is great. If you're a more serious DIYer, I would suggest going elsewhere. read more

This Lowes is very helpful and in a great location. Lots of parking and areas for loading purchases. Convenient carts for any products you may be seeking. Generally knowledgable employees and good friendly service. read more

Lowe's Home Improvement - Main entrance - Hardware Stores Near Me - Durham, North Carolina

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