I took an Ego lawn mower for repair. They took it in and said the repair person would contact me. After 3 weeks of no contact I went to the store for an update. To my surprise my mower was still sitting there and I was informed the repair person would be out of the country until October! Hard to believe but true. I retrieved my mower and took it to the Ace hardware in Holly Springs. Totally professional. Got an email within hours informing me of the problem and how they wanted to proceed. They repaired in 10 days and did not charge me full price for labor. Stark difference between True Value and the Ace store. The True Value store has lost my business. I do not recommend anyone buy Ego products from them. read more