Customer service has improved greatly. They must be reading the reviews. I have been assisted by attendant and they have taken me to the item I was looking for. They also thanked me for coming in. At check out the cashier was smiling and also thanked me for coming in. Great improvement!!!!!!!!!! read more

Poor communication about a door replacement project. Decided notto work with them Wehired a local contractor read more

Oof. So we gave Lowe's another shot 2.5 years later, ordering a washer and dryer. They were supposed to deliver them together, but when the delivery guys showed up, they said they only had the washer and that they didn't really know what the deal was, but that it appeared that "the dryer was damaged in the warehouse" so Lowe's canceled that order and "someone would probably deliver it tomorrow." The delivery people refused to install the washer because they were certain someone would deliver the dryer the next day and felt that it would cause issues when the dryer people tried to install it. No one from Lowe's contacted us, but we reached out and they said they couldn't get the dryer for over a week. So we waited til the day they said they were going to deliver it and they called and said "this dryer does not exist in all of the Lowe's enterprise." Unclear to me how we were able to purchase it from them. Anyway, we canceled the order and still don't have a dryer. Lowe's is terrible, why we gave them another shot, I have no idea. #neveragain. read more

I was very disappointed in this lowes store. Me and girlfriend went earlier today to test out some spray paint for a family members room, and to look at kitchen ideas. As soon as we went to the kitchen area, employees were often walking by us, eyeing us down. When looking at the microwave, opening to look inside, the microwave almost falling and landing on my girlfriend.Then we went to the spray paint to test out some colors, then an employee looking at us like we stole something, walking up to us with an attitude, asking if we needed help, clearly annoyed. We politely said no and she walked off quickly, rolling her eyes. We went to check out and no one said goodbye or have a good day. We will not be returning to this establishment. VERY disappointed. read more

They were quite rude about me simply testing out spray paint on the place that is for testing spray paint! They also gave me and my girlfriend harsh looks for walking around, it's because we're gay! The staff at the self checkout was looking at us like we were stealing when we were checking out and kept peeping over our shoulders and didn't even say a word to us when we said have a good day! Will not be coming back!! read more

It took a complete hour and several calls to resolve my issue with pick-up. The associate was rude and the website was not allowing me to change my pick-up person. When I asked for a manager. There was dead air so I hung up. I tried calling again. I got the same person. He rudely said, "Why did you hang up." I wouldn't have hung up, if he had let me know that he or they were coming and there would be dead air. No hello, just "Why did you hang up." I also asked if he could simply walk over to pick up and tell them about the change in person. He again told me to go online. He never told me there was a customer service person line I could call. They handled my issue quickly and professionally. read more

My wife stopped back in this morning to order all of the appliances for our home we are currently in the midst of building. The process was very smooth and the employee working in that department was the same gentleman we spoke to last weekend. He was able to provide her with all the information she requested to make the process the best that it could possibly be. She was advised that they would store our appliances at the store until we are ready to have them delivered. read more

Don't order anything for pick-up at this store. They can't get it right, then they give conflicting excuses. Twice in the past two days they told me my merchandise had arrived and was ready to be picked up. Then when I made the 40 minute round trip to the store, they said it wasn't there. Yesterday it was because "it's still on the truck somewhere in Virginia." Ten minutes after I left the store, I got an email saying it had arrived. So this morning I made another 40 minute round trip to the store in response to that email. They said it wasn't delivered, that the product was unavailable and out of production. read more

I had lived in Pittsboro for over a decade and have spent many, many thousands of dollars at this particular location ... if it weren't for the convenience (I live less than 5 minutes away), I would go elsewhere. This place is probably one of the biggest employers in Pittsboro. However, their customer service has always irritated me greatly. You can stand almost anywhere in the store and typically see 2-3 employee with the vests. Problem is, everyone appears to be doing busy work and not actually helping customers. No where is this more prevalent than the check out area. I have seen multiple times at least 1/2 dozen employees within view of the entrance, with only one cashier and multiple customers waiting in line or needing assistance. It's really frustrating that I always have to hunt people down to get help finding items or paying for my purchases. I'm glad I now live in Apex and have multiple home improvement stores to choose from. I always get better service from the Home Depot there anyhow, where employees stay in their assigned areas, ask you if you need assistance, and there are always multiple check out lanes available with people to assist. Lowe's - you need to fix the customer service experience at this location. It's been lagging for a long, long time.... read more

I'll start with pointing out the obvious of all the other reviews about spending lots of money here; the only difference is that I've never had an issue with this Lowe's and every time I go in I'm always greeted and always asked if I need help no matter which department I am in. This Lowe's is about 9 minutes from me and even though I have a Home Depot CC; I never shop there due to the excellent customer service I've received from lowe's. read more

This review is based on customer service. Which today, when we were at the Lowes in Pittsboro, was outstanding. We lost our cat in the parking lot of the store. We were looking for him when some in the parking lot said they saw him go to the front of the store. We went in and explained what was going on. Several of the clerks were looking for him and calling his name in their area of the store. We looked for about an hour and they kept helping us all they could during that time. They were very concerned and helpful. They realized how upset we were and helped all they could. We want to send a big thank you to all the staff that helped us. Their concern was genuine. We found him and he was fine. Thank you again to the wonderful staff who helped at Lowes today. read more

This is a full sized Lowe's with a full inventory and everything you would expect from a Lowe's store. I find myself here at least once a week. The staff is helpful and friendly. read more

Purchased the largest, most expensive Samsung washer and dryer for my wife a few weeks before Mothers day this year. The employee was very helpful and even called the supplier to verify availability and delivery before Mother's day. We waited 2 weeks for special order and on the day they were going to be delivered, the Friday before Mother's day, I received a call from this Lowes saying they did not have the washer and dryer and had no idea when they could get them (obvious supplier issue, not Lowes). They offered me a small discount to accept the floor model. I visited the store slightly frustrated and was greeted with a understanding, helpful manager that reduced the floor models to an acceptable price. They were delivered and installed the next day. Kudos. Turns out the floor models were the manufacturer's first run and both machines needed major repair with 3 months. They fixed the washer the first month and we have not had problems again. About 3 months in the dryer would not heat. After 2 weeks of going to the laundromat, Samsung finally got a tech to come out and the guy worked for hours and left the machine in pieces telling us he had no idea what was wrong and to call Samsung for additional service. I immediately went to Lowes and again was met with a great manager (different one). Even though the refund/replacement period for appliances is only 30 days, Lowes has a replacement program for customers that were receiving poor warranty service from the manufacture. I had a new dryer switched out within a few days. Kudos again to Lowes as they may have covered the entire cost as a loss. My lesson: don't buy floor models. These days they are the first built and do not have updated parts. Lowes will only exchange appliances for 30 days, unlike all the other items they sell that have a 3 month no questions asked policy. Im stuck with "iffy" machines now, fingers crossed... read more

Bought a French door to replace our broken outdated sliding door. We paid 406.00 for them to install it. We are a month into this installation. So far three trips to get this right. First to measure to make sure they had the door in stock. They punched and kicked it into place. Door has the dents to prove it. Third trip was to chaulk the seams. I told them when they installed it I could see light around it but they no chaulk with them. Fourth scheduled trip is to repair the tear in the screen that happened during installation. Lowes is only 5 miles from our home but from now on the 15 mile trip to Home Depot is the first choice. Stay away. read more

Stay away from the flooring department in the Lowe's Home Improvement Pittsboro, NC. A team member actually called me a liar after I only repeated what he told me on more than one occasion on when my special order of tile would arrive. I had to drive more than 150 miles and spend three hours picking up the shower tile from two other Lowe's stores. The store manager didn't even offer to give me some kind of compensation. But, can you believe a team member actually calling a customer a liar in-front of customers and other team members. read more

I contracted for a fence install with the Pittsboro, NC store which has been a nightmare. Not only did it take a month for the supplies to arrive, not once did I get a call from anyone from the store related to why the delay nor installation date. The contracted installer was the first call I received a day prior to the date of installation. When his crew arrived, no concrete had been delivered so his crew wasted half a day waiting for Lowes to get concrete here and then on top of that, none of the hardware for the fencing had been neither apparently ordered (6 weeks ago) nor delivered. The project specialists are not returning my calls nor the installer. So now after 6 weeks and paying full price upfront I have some posts in the ground and no idea when the needed hardware will arrive. NEVER AGAIN. read more

I recently bought a washer/dryer combo from the Lowe's in Pittsboro - even though I live in Cary. I refuse to frequent the Cary store due to the attitudes of the sales staff. However, upon urging from a friend, I visited the Pittsboro store and found a completely different environment. This store is customer friendly. Robert and Michael helped me purchase my appliances, and Ashley and Todd delivered them. All four of these individuals were professional, helpful, courteous, and just plain customer oriented. I will take all of my business 30 minutes away to get this service. Kudos to Pittsboro. You could teach other Lowe's so much! read more

If I could give Lowe's zero stars I would. Roughly six Months ago we purchased a Whirlpool Gold series range for $1800. The delivery was scheduled and when the stove showed up three days slater it was missing the back panel, so I refused delivery. I called the store and spoke with a store manager that said he would bring us a "new" in a couple of days. When stove #2 showed up, it was missing screws and had a number of small dents in the sides so, again, I refused delivery I did not spend $1800 for a used, returned, damaged, refurbished, or floor model item! Roughly 2 weeks after my new stove was supposed to be delivered, they finally bring us a new stove that actually appears as if it might be new! It was still mostly in the box, at least, with no obvious damage or missing parts. Six months later the $1800 stove stops working, FE08, the cooling fan has crapped out and the oven will no longer turn on. I called Lowe's and told them what was going on. They said they would have a service company out to look at the stove but it would be more than three weeks before they could get to me. Apparently, in the Capital of North Carolina, a place with millions of residents, three major universities, and a hub for computer, medical, and biotech industries, Lowe's has only bothered to contract with ONE service company for the "repair" of major appliances. More than three weeks later, with no communication from Lowe's OR the repair company, a service tech shows up 20 minutes after his only phone call to schedule the appointment. Lowe's failed to pass on the error code, so of course he looks at the stove "FE08 huh? Gonna have to order some parts. It'll be 5-7 business days". Four more weeks go by with no communication from Lowe's or the repair company and we still are unable to cook. It's now been seven weeks! Lowe's home improvement does not care about it's customers beyond what's in their wallet. Lowe's home improvement does not stand behind the products they sell OR the warranties that come with the expensive products they sell. If I had purchased a $600 stove, this kind of treatment is unprofessional and inappropriate but at least the expectation of quality equipment isn't there. My family spend $1800 on a stove because we wanted something well built that came with a quality warranty. Not it's going to be at least two months, probably more, where my family is unable to cook and have to eat microwave meals or eat out for every meal. Any idea how unpleasant it is to eat out with a nine month old baby for every meal, two months running? What we got for our $1800 was a lot of headache, several broken or damaged ovens, and the full and complete understanding that Lowe's cares absolutely nothing about anything but profit. They refused to take the stove back, they refused to replace the stove, and have so far failed to honor the warranty as sold. They have made it abundantly clear that they don't care about their customers by only contracting with ONE service company to take care of the millions of customers that shop at the more than dozen Lowe's stores in the area. Do not shop at Lowe's Home Improvement if you want quality appliances and responsible customer support. Do not shop at Lowe's period, we need to stop supporting large corporations that only care about profits and will knowingly and deliberately take advantage of its customers. read more

Good luck getting any help with anything. Every time I come in here and ask for help no one comes. I was in there today to buy a $900 grill and again no one comes to help even after being called twice on intercom. I asked to see a manager and out of three managers working not one is available. Worth the 20 minute drive to Home Depot! read more

Worst experience at Lowe's Pittsboro ever! Computers having issues, employees few and far, asked for help loading heavy, big box. No one came, so in my dress I tettered box on tailgate by myself into trunk.....threw my back out. So angry at this writing! read more

We recently hired Lowes (technically hired them a year ago back in late spring of 2017) to give our house inside what we would call a face lift. We were told it would take up to 6 weeks to finish the projects... It is January 2018 and we had to fire our contractors for doing such a sloppy job. Each job was left unfinished. Toilets were put in wrong, nails sticking OUT of the vanities in the bathrooms, tiles cracked in corners (thinking we would not see it), and mainly just absence of workers when assuming they would come Mon-Fri. We have been cheated out of having our home remodeled. For almost 4 months we were living without furniture in the living room/dining room mainly because they ruined our furniture with paint splatters. Through the holidays it was almost impossible to have relatives visit due to lack furniture (we had to throw out) and where so much of the remodeled areas were NOT finished. Lowes has FINALLY tried to quote us a refund price of just under $5000 plus having their contractors come back in a finish what they started and never completed. I hope people know to not go through a company such as Lowes... For many years the company itself has held a great reputation. To me and my family, they are very lazy and do not do their job correct. read more

A few months ago I visited the Lowe's in Durham on 15-501. I expressed interest in purchasing (replacing) some wall-to-wall carpeting in our two master closets plus our adjacent linen closet. I was told that the person who schedules measurements would contact me. That never happened. Several weeks later I stopped by the store in Pittsboro and requested the same thing and selected a carpet preference. I was scheduled for a particular date/time range through Legacy. The person never showed at the appointed time. After several calls and waiting on line, they rescheduled the visit for another day. A few days after the measurements I received an email with a quote. I responded by email that I would go with the quote and asked to have the carpet ordered and installed. I never heard back. Several times I tried to reach the sales rep at the store by phone but there was never an answer. After another two to three weeks I revisited the Pittsboro store and spoke with the manager, who had me pay for the entire carpet/installation and was told that I would be contacted when it was ready. On Tuesday of this week I was called by Legacy, telling me that the installer would be at our house the next day between 9 and 11. I live in a gated community and told the gatehouse to expect a Legacy rep to be coming in during the appointed timeframe. At 10:10 on Wednesday morning my husband got a call from the gate that someone was at the gate and wanting in. He told the gate to let him in...but right after that my husband got a call from a man who apparently was the installer. He spoke very little English and my husband had difficulty understanding him but something like he would come back. I waited about 1.5 hours and never saw the man. I called Legacy and they tried to reach the installer with difficulty. After several phone calls and being tied up all day I was finally told that no-one could come out that day, that it was MY fault because the gate didn't let the man right in. That he had waited one hour and had to leave (not true..he was only there about 10'). I told him that the gate had been told that Legacy should have been let in...someone was at our house to receive them. The Legacy rep told me that it wasn't Legacy that was coming in but an independent contractor. I asked why they hadn't given me that name. I was told that they NEVER give the name of the subcontractor. Now the purpose of the gate is to have a name of every visitor who comes in. I asked why I couldn't have a name and was told it is their policy. When I tried to explain that my husband couldn't understand what the first man had said on the phone, the Lowe's rep said "There are lots of people in this country who speak Spanish!" I explained that I had no problem with that BUT my husband couldn't understand what the man was saying! Later in the day I got another call telling me that someone would come the next morning. I asked for a name and was put on hold 25'. Finally I was given a first name but they refused the last name. Why is that? Just make up a name, at least! (Are they illegals, not bonded, or what?) Waiting another day was a major inconvenience because we had cleared our closet and were expecting guests and also many other things scheduled that day. The carpet is finally in and looks fine, tho now we can't open and close our closet doors, as the person who measured had recommended a thicker pad without mentioning that this would happen. Now I need to get someone out here to shorten the doors. read more

My husband & I moved to Moncure Dec 2014. We shop at Lowes quite often for home & business. We always receive wonderful customer service. The employees always take the time to direct us to items we are looking for and are willing to answer our questions. Recently we were out of state & had to shop at a Lowes. The customer service was terrible. We are very fortunate to have such wonderful customer service at Lowes of Pittsboro. read more

I recently ordered some rugs from this location. They called and said they were in but when we went to pick them up they had lost one. I had purchase these with a Visa gift card. Instead of offering me the one just like it that they had in stock they put the credit back on the gift card which they collected when I ordered the rugs. When I suggested they let me have the one in stock they said they could not do that because they had already credited it back to the gift card which they kept when I order the rug. They of course did not have the gift card because they send them to the home office. Then they told me I had to call Lowes to get the credit. After the assist manager graciously offer to call Lowe's main office for me. I was advise they were suppose to have called me which they never did and I am told there is nothing they can do. So I have to paid for their error. They advise me to call Visa and request the money back. I have always loved shopping at Lowe's over the years, but I regret that I may not be shopping there any longer because of this incident. It is not the money even though the amount could have been much greater then it was. It is the principal that they may the mistake but I must now pay for it. read more