I had only one occasion so far when I needed to buy sprinkler heads, and they were very helpful…read more From what I know, this is the last store in town that carries Toro sprinkler parts.

I ordered a water meter box & cast iron lid. The price on the Ewing web site was about $80…read morecombined. It was not something that the local store had in stock, so I was told it would take a few days to arrive. After a week I called to check the status and was told it was on the way; I was also told at that time that I'd have to pay $20 for shipping. That was never mentioned previously. I was not happy to hear about this extra cost, but I knew the water meter box was heavy (about 90 lbs) and agreed. When it arrived I went to pick it up. As the salesman went to retrieve the parts I looked at the receipt and was shocked to see a total of $180! There was an added cost of $80 for shipping. When I told the salesman there was a mistake, that shipping was supposed to be $20 (and explaining that they never told me I'd have to pay shipping in the first place) he went to talk to the manager. Salesman came back, said $40 shipping was the best they could do. I told him, no, not charging me for shipping in the first place was the best they could do, but I'd still take it for $20. He went to talk to the manager again and I asked if the manager would come talk to me. Salesman came out again, said $40 was the best they could do. Again, I asked for the manager, but he was "busy" (I could see him in the office, talking to another employee). Salesman told me they had to order a minimum of 4 units and the shipping was $80 - so they wanted to stick ME with the entire cost of shipping for all of their order! I again said I'd pay for $20 shipping (or 1/4 of the shipment) and asked for the manager but was again told $40 was the best they could do, and that the manager was still busy. I told the salesman it was wrong to try to rip off the customer by not telling them there was an additional shipping fee after the fact, then not honoring that fee, and then trying to charge an outrageous amount. I was told, "That's the cost of doing business" - Well, not with me. Update: I was contacted by a manger from Houston who gave me the opportunity to tell my side of the story. He contacted the College Station location and I was able to purchase the meter box & lid for the original price, plus $20 shipping. I appreciate being contacted by that manager, and have raised my rating from 1 star to three stars. The local Ewing location still has the best price & availability for the concrete meter box, I just wish I hadn't been jerked around on the shipping.

I am now not willing to shop anywhere in Bryan or any other location if there is a Ferguson Home…read morestore!!! The sales staff were very patient, fully explanatory with my questions in layman's terms as they full understood that I simply place items into the appliance and that is as far as my "expertise" is!! In all seriousness, I came away with both two dishwashers that met all of my expectations and the delivery crew is top notch!! They were incredibly patient, delightful guys that I felt great remorse and guilt as the installation of one of the dishwater's was a magic trick that took a few tries but they pulled it off!!! I will never shop anywhere but Ferguson as they give you red carpet service from the moment you walk in to the last bit of card board and bits are taken with their wonderful and delightful crew!!! You will NOT be disappointed, I promise!!

I have ordered several bathroom and kitchen faucets and accessories from them. They are a lot…read morecheaper than anyone in town for name brand fixtures. And very fast in getting in special orders. Highly recommend them!

Well! I stopped in today 7/26/23 around 6 pm. Apparently I was invisible in a bright pink shirt…read morewondering around trying to decide which bulb to purchase for my Honda civic brake light. Since NO ONE was going to ask if I need any help. I finally ask Taylor for some help. Obviously he wasn't thrilled since he was standing next to the shelves eating pizza. After looking around he picks out the bulbs I need & I pay for them. Naturally I have questions as to how to change it out. Taylor tells me to look on YouTube because there are literally millions of videos which will show me how to do it myself. I asked if I need any tools ? He says no. I'm thinking ok! Because I sure don't want to get a ticket since I don't know how to change out a bulb for my brakes. And gee Mr auto parts store clerk! I get it. I'm taking you from your pizza but could you do better than that ? Welp I go outside & grab my owners manual & I start trying to pull the holder for the bulb. I look in my manual & it states I need a different size. Back into the auto parts store & this time a guy with blond curly hair looks it up but assures me it's the right bulb. I suppose I should not ever refer to the owners manual because these two geniuses are sure not going be more forthcoming. Do I need to mention that it's 101out there? In Texas ? No? Ok. After being unsuccessful trying to remove the other bulb, I decide to drive home. At this point I was hoping a cop would pull me over because I was going to ask him for help. Because gosh darn it all, O'reillys sure doesn't go above & beyond to help any customers. All I can say is that in the past I've had really nice people assist me. Clearly it was my fault I went to O'Reillys. Guess where I'll go the next time I need something ??? Damn shame! I've used O'Reillys since they were Hi/Lo in the late 90's. Awful customer service. I was very surprised. Wonder if they would let their mom/wife/sister etc drive around with a burn out brake light ??? Because guess what? I do not have family & I had just left Physical Therapy this afternoon at Baylor Scott & White so the last thing I needed was such indifference. At least at a convenient store buying a bottle of Gatorade I get greeted and told to have a nice day. Imagine my surprise when I read that they can in fact install a simple brake light bulb. Hmmm Must be nice but the store located in College Station on hwy 6 is NOT the place to go to if you need assistance. Never again !

Back home I always choose AutoZone over O'Reilly's…read more Several weeks ago I was visiting my parents and we were working on my dad's truck. We needed a few parts so we went to several AutoZone locations first. While we were able to get several parts without issue, we couldn't even place an order for another part we needed and didn't get much help at either location we visited. While running some other errands I suggested we cover all our bases and check out O'Reilly's before changing our plan of action. This one was nearby so we stopped in right before 11am. When we entered there were maybe 4 or 5 young employees all helping someone- fairly busy for a weekday. The manager finished up with the person he was helping first, so we went to talk to him at the counter. Unfortunately, I didn't get the managers name, but I wish I did, he alone was worth the trip here. He was both knowledgeable and helpful. Not only did the manager have a great suggestion to bypass getting the part, he even pulled up another company's website for what we were looking for. It was a company my father had used before, so he was pleased with the suggestion as well. Not a lot of businesses like this will think outside the box for other solutions, nor risk losing money by recommending someone else. The managers also helped us find the remaining items we were looking for while simultaneously overseeing his employees consultations. I was very impressed! By mid afternoon the truck was up and running and we were on to the next thing. I really wish I could give the manager the appropriate recognition with a proper shout out, but I'll definitely be returning HERE when I'm in College Station and have an automotive need.

The employees really knew what they were talking about and were very willing to answer all my…read morequestions. Other feed stores in this area don't seem to care about the smaller farmer/rancher and just want to get you out of their door as quick as possible. These guys really took an interest and talked to me and helped me with all my needs. Thumbs up.

I am a frequent Michael's customer. I would like to recognize the exceptional service I receive…read morewhen I shop at the Michael's in College Station, specifically from Vallery and Dominica. Every time I've needed assistance, they have been knowledgeable, friendly and helped me quickly resolve my issue. I am treated like a valued customer and they greet me when I enter the store and thank me when I leave. They are one of the reasons that I enjoy shopping at Michael's. They should be commended for their outstanding service!

I'm a lover of the Michaels chain and have been a long time customer. Unfortunately it appears they…read moreare not keeping up with their standards. This particular Michaels was in disarray with carts full of product sitting in multiple aisles. I only saw one employee. Usually there are more and are available if you need assistance. The saddest part for me personally was the only available checkouts were self checkouts. Of course mine was the one that didn't work and No one was there to assist. This is unacceptable. This is not a reflection on all Michael's locations, for me it only applies to this one. They can do better especially in a busy college town.

Very helpful and friendly !! Debbie went out of her way to…read morefind a part for an older style bed. I highly recommend this store for great customer service which isn't easy to find these days.

Nothing to say but bad experience. Who will come to your store if your car got towed by parking?…read moreThis is the 9th car towed in the 3 week, what a shame that people come to park at your place and walking in another store! The only way to avoid this is just by towing our cars, such a genius! Everyone be careful to park at this store if you are not buying stuff from it, it will cost you about $200 for parking!