This has been one of the most disheartening customer service experiences I've had. I should've…read moreknown during the 27 minutes I waited in the store for help, that I would be in for a ride. After raising legitimate concerns about my order and delivery, I was repeatedly assured that leadership would contact me "by the end of the day." That never happened. Not to mention, the two in-store managers who promised to return my call. The lack of follow-through, accountability, and basic communication reflects poorly at every level from the store to corporate. What made this experience especially frustrating was feeling completely ignored after being promised resolution. At no point did anyone with decision-making authority reach out, despite multiple attempts on my part. At this stage, I had to request that my third delivery attempt be halted until I can speak with a professional who can actually address the issues. Customers should not have to chase leadership or question whether anyone is truly concerned once money has already been spent. Unfortunately, this experience has significantly eroded my trust in this company. Please note that the purchase was made on 12/3/2025 for appliances that were all in stock.

on line order, delivery delayed three times without explanation. customer service was absolutely…read morethe worst , could not provide information and would not cancel the order and refund payment. I would not recommend ordering anything on line for delivery!

We had a very nice first visit here! My family and I were in need of a new key for our car. While…read morewe were waiting for that to be made, my son and I looked around and saw that they have free popcorn! He was thrilled!! We also noticed that they had a great selection of novelty toys for children in the store too! We grabbed some prizes, along with our new keys, some gardening supplies, and garden decor!!! So much to choose from! Friendly service from staff and nice, clean place overall!!! Highly recommend:)

I came here because I was looking for Benjamin Moore Advance in a deep base - which by the way is…read moreapparently a very popular paint and is experiencing supply chain issues COVID related - and I could not find it at the others 10 stores I called. To my surprise True Value said they had it in stock so I decided to head over and grab it. When I checked in on yelp at the store, I was surprised to see that I had a 10% off coupon. The woman at the register wasn't familiar with the discount, she said that she needed a code to enter in the system and there wasn't one. She called the owner over and he was also confused but honored the discount. You may not be so fortunate if you decide to go, because he said he may have set that up along time ago when he set up Yelp, and he probably needed to fix it. But I was happy to find the paint that I needed at a discount. I didn't take a lot of time to look around because I went for a specific purpose. But the store seems to be fully stocked.

This place is so hidden. I literally have lived here for years and I just went in for the second…read moretime the other day. They definitely need to advertise more because they had the nicest stuff and their Halloween decorations are ridiculously low cost. I mean there's literally a 20 foot blowup werewolf and it was only $230. That would be like $900 somewhere else.

I went early on a Saturday so it wasn't crowded and there was no line at checkout yet. I signed up…read moreonline so I had a coupon also! They have a huge selection of everything you could want to decorate your home. Prices are ok, a little more than HomeGoods.

This particular location is so great to work with! The manager Conner is extremely knowledgeable,…read morehelpful and goes out of his way for his customers. We have full confidence in his recommendations and products. At this point we are willing to travel the extra distance to work with him. Safe yourself potential issues and go straight here for all your paint needs!

From the owner: Your local Sherwin-Williams Paint Store in Concord, NC, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

I hired Kemory to repair a hole in the dry wall of my home. He was courteous and professional. He…read morearrived on time and did a great job. Well worth it!

These guys are best in town, very respectful and humble contractors I have ever seen. Their…read moreestimates/quote are value to the buck that are reasonable and way more affordable than other contractors who may try rip you with hefty bill. I had a project for them to convert a loft into a bedroom and they took care of everything from getting the permits to finishing up the job at the earliest they can. From now on, for any future projects I know who to call.

Terrible customer service. My husband, mother, and I walked into this store on a Monday morning and…read morewe were not greeted at all. No one was in the store either. We spent a good hour in the store and we were not greeted. It's such a same because we are easily going to spend over $1000 on paint and we weren't acknowledged. How sad! Hope the management gets involved soon.

I chose this Sherman Williams store because my painter told me that the staff knew him and would be…read moreable to assist me. I went there to get some paint and told the associate exactly what the paint guy told me. He made it seem like my painter was not specific enough in his description, even after pulling up my contractor's business account and being able to see what kind of paint he normally buys. The associate ended up upselling me and I had no idea until I spoke with the painter. What's the point of having a neighborhood Sherwin Williams if they aren't going to go above and beyond to treat you like family? I felt like I was taken advantage of and will not be back to that store.

So incredibly overpriced. It seems they have forgotten they are not an antiques market, but a…read morethrift store. Things are given to them for nothing and they then resell for a high thrift price (many items, including unauthenticated art, for over $150). It's become a disappointing spot in the Charlotte thrift circuit.

Great prices for a great cause!…read more I volunteered at this ReStore on a Saturday morning with Habitat Young Professionals, and I loved the experience! We were pricing, organizing items on shelves, and helping unload donated items. After the shift, I went shopping! There are so many treasures including furniture, dinnerware, tools, and even jewelry. If you recently moved or are just looking for something new, definitely worth a stop to see what you find. The popular items fly off the shelves, so a lot of it is just luck of timing - which makes finding something you love that much sweeter! Proceeds go toward supporting Habitat for Humanity's work, so you feel even better about your purchases. Highly recommend checking out the book store + coffee shop next door as well.

Shawn was very nice and so helpful. My husband and I are new home owners and do not know much about…read morepaint. He helped us with choosing what type of paint would be best for our nursery and even gave us tips on how to remove our popcorn ceiling. I recommend this location and will definitely return there for my future paint endeavors!

Eric treated me like I was a million dollar account but I'm a small business owner and needed help…read more He listened to my needs and walked me through everything with extreme patience. I highly recommend this location. Thank you for everything!

Having visited IKEA locations in Ireland and Sweden, I've seen how they take the concept so…read moreseriously over there--it's an entire cultural experience. Here, we tend to treat it more like a giant showroom with free babysitting and a cafeteria, but the value is still hard to beat. I had a great run during my most recent trip. The deals were everywhere! I picked up a summer-weight duvet along with a new cover and shams to refresh the bedroom. I also found a stunning set of gold-toned serving flatware -- they have that sleek, high-end look without the boutique price tag. A few highlights and "hiccups" from this visit: The Food & Drink:I tried the fish balls with mashed potatoes for lunch, and they were actually pretty tasty. I also noticed an older gentleman sitting completely alone, casually drinking glasses of what appeared to be wine. Many IKEA locations with a restaurant license do serve beer and wine, and honestly, he had the right idea. Of course, I couldn't leave without hitting the food market for those specific cookies and foreign candies you just can't find anywhere else. The Atmosphere: At one point, navigating the floor felt a bit like an escape room. While the staff seems nice enough, they aren't exactly eager to help--you really have to run them down to get an answer. The Warehouse:I'm honestly not a fan of the self-service furniture selection policy. The whole warehouse environment is pretty intimidating when you're trying to track down boxes. The Strategy:Since I'm lucky enough to live only 25 minutes away I've realized I need to stop coming here like it's a once-in-a-lifetime pilgrimage. If I visited more often, I probably wouldn't feel the need to drop $200 every time! Overall, it's a solid four-star experience for the unique finds and the reliable "Swedish-lite" atmosphere, even if you have to do some of the heavy lifting yourself.

Very nice IKEA. Super clean but organized like a standard IKEA. Two floors with very large…read moreelevators and an escalator in the front lobby. Like always, as soon as we get there we head to the restaurant. I always get the same thing, Swedish Meatballs. Can't beat how good they are. My grandkids love them too. My son had a Caesar salad which he said was very good and fresh, and my husband had a chicken thigh with black beans and rice and fried plantains. (We were very surprised to see a meal that you would normally see in a Florida IKEA up here in Charlotte North Carolina. I have to admit it tasted very good.) We hit the bathrooms afterwards, spotlessly clean considering how busy it was, and then we went shopping. I will say that there was quite a few open and empty spaces on the second floor in the furniture department. I'm not sure if they were re-organizing or had literally sold out after the holidays. Good thing though, we found what we were looking for things to the help of workers who know the place better than we do and advised us which shortcuts to use. All the workers we spoke to were super friendly and helpful. The value was good as always, IKEA might be slightly higher priced than other places but I have a few pieces in my house that are almost 30 years old and still in excellent condition. It was easier to get here than we thought and we really enjoyed our day here. We can't wait to go back.