The cleaners were friendly and thorough, and the company pays its employees a fair wage and uses…read moreeco-friendly products!

I have used Karma Diva cleaners for several years, in Mt. Airy and Germantown. When I moved, I had…read morethem do the final apartment cleaning and the apartment management was very impressed. Thanks to the Karma Diva team I got my full apartment deposit back. Their staff has tackled some tough stains and made surfaces look great again! I love the fact that they do not use harsh chemical cleaners, and care for our earth while caring for our indoor environments. Of all the times I've had them clean, I was only disappointed once. That's the reason I gave 4 stars instead of 5. I am guessing that a new staff person was being trained when I hired someone recently, and wasn't yet up to their usual standards.

Great group that has helped me multiple times - always professional and accommodating. Teams that…read morecome out are professional and do a great job. Will always call them first.

Professional, did a great job, responsive, and the house is sparkling!…read moreWe asked for floors, bathrooms, and stairs to be done.

Stephany and Mike were awesome! They have been very responsive while scheduling and have been…read moreprofessional and super nice. My 3 story row home was in desperate need of some TLC, my husband and I just had a baby and I wasn't up for cleaning... yikes!) ... Stephany and Mike were incredibly detail oriented in their cleaning the house. They were awesome working around me and baby (and putting up with my neglect cleaning the house). Their attention to detail was awesome, and they were wonderfully thorough. I definitely recommend Touched by Magic if you're considering them.

I debated whether I wanted to do this review, because I got the sense the owner had had a rough day…read moreand our experience may not have been typical. First, the cleaners arrived three hours late--a job ran over, then they got lost. (I had given her the address of the complex when I booked the cleaning and she assured me she was familiar with it, but apparently not). Wouldn't have known any of this had I not called and texted to find out where they were. When they arrived in the early afternoon, The owner quoted us a final price and took payment before leaving for another job, and the other person stayed to "clean" our 2 bed (only one being cleaned though), 2 bath apartment. "Clean" is in air quotes because Cleaner #1 didn't do much during their four hours beyond clear the counters off, unplug the cable box from the TV, sweep the kitchen and living room, mop one of the bathrooms and take a long smoke break. The cleaner took a second smoke break at around the 4 hour mark and said the owner would be meeting him downstairs because he had left his cell phone in her car. 45 minutes later the owner returned, and stuck around for about 3 hours to finish the job (Per the owner Cleaner #1 went to get a drink and we never saw him again). I'll give the owner this--she is a hard worker and was pretty clearly trying to salvage the situation. (it's the only reason this is a two star review). She accomplished several times more than cleaner #1 in a little less time. However, in the interests of triage (we were most concerned about the kitchen) we asked her to emphasize cleaning the oven, microwave, and fronts of cabinets above the microwave when we saw how long it was taking, as the stove had a lot of grease buildup. She did a good job on the interiors of both appliances, but left a lot of grease on the fronts of them. I re-cleaned them both this morning, and did a better job in 15 minutes than their combined 8 hours. Long story short, I don't wish them ill, and we may well have caught them on an off day, but we won't be taking her up on her offer of ongoing cleaning. If you want to take a chance on them, I recommend doing so in a low stakes situation (not right before a party or house guests), on a day you have a flexible schedule, and to be very clear on what your top priorities are in the event they run out of time. If I were to do it again I would have told them at the start to just do the kitchen and baths and ignore the rest of the house, given they were already 3 hours late and the rest of the place was reasonably tidy. To the owner: At a minimum, I'd recommend having a performance conversation with cleaner #1. We got the sense he may have created a lot of unnecessary stress for you yesterday, and as a manager myself you deserve better.

[EDIT] I lowered the star rating from 2 stars to 1 and this is why:…read more This is the 2nd month in a row they texted me to pay them for the cleaning. Last month I texted them saying that I have 6 gifted sessions and that was the 5th one. They texted back saying " okay :) ". Now today the day after our cleaning, they sent a text to my fiancee saying they sent him an invoice for the cleaning. Management seems to be a mess. The client should not see the invoice needs to be paid, when it is a gift -even if the invoice was not sent to me, but the gifter. [END EDIT] I was gifted 6 sessions of cleaning and have utilized Martha's Cleaning for the last 6 months as I have them come monthly. The cleaners are very nice and always do a good job. They don't speak English well, but they use a translator app to speak with you. There's been a few times that the cleaning wasn't exactly perfect so I've asked them to go over a certain spot/area, and they're always friendly and happy to do so and will clean what ever you ask them to. I 100% agree with the previous review from Jonathan P - they are never on time. They are consistently 10-30 minutes late, usually more about 10-20 minutes late. However, for someone with a strict schedule - I take that very seriously and it inconveniences me. I plan my entire life and work schedule to the minute. I may leave a prior engagement at a certain time, in order to meet the cleaners. It's extremely disrespectful of my time to be late as that's a waste of me time and I could have stayed at my prior engagements longer. At least 50% of the time, meaning at least 3 of the 6 appointments I've had - they call or text me the day of, asking if we can reschedule for a different time. They are friendly when I say no, and tell me " no problem, we'll be there at your scheduled time" - but I find it extremely unprofessional to ask a client to change their schedule when I book my appointments weeks in advance. Today was my last cleaning of the gifted services. This morning they texted at 10am and asked if the cleaners could come at noon instead of 3. I said no one would be home until 3, they texted back " ok no problem :)". Then I received a call a few hours later asking if the cleaners could come at 5. I was pretty upset and asked him why do I have to change my schedule when I scheduled weeks ago. He then replied " oh it's okay if you can't we're just checking. We can still come at 3". All these encounters really rub me the wrong way and as a client I do not feel my time is respected. We make appointments for a reason, a company should adhere to them and respect their client's schedule and time. All these calls added stress to my life and work day in trying to consider rescheduling with them. Overall, I was happy with the individual cleaners that come through, solid 4/5 stars. Unfortunately my encounters of attempting to reschedule with management has been a 2/5 stars and still makes me extremely upset when I think about it.

The best cleaning service hands down!…read more I had an airbnb incident. My tenant had a party and trashed my place. Holes in walls, stains on carpet, garbage everywhere. I had another booking the following day so I contacted Martha's Cleaning. Within a few hours, my place was brand new again! Martha and her crew were respectful, courteous, and extremely thorough. I am beyond delighted with Martha's Cleaning, and will undoubtedly be a returning customer!

Really good job! They come to my apartment on time, and they worked quickly and efficiently…read more My kitchen smells really good after the cleaning. But I really wish they can clean the floor more, I can still see the dark spot on the floor. But over all I am satisfied

Used them twice and both times they did a great job. The cleaners were quick thorough and…read moreprofessional. Pricing is great and Dominick and Stephanie are quick to respond to questions. This is the 3rd cleaner I've used in Philly and We will be using them for regular cleanings going forward.

Since posting my original review, I've had a couple of interactions with the owner of this…read morebusiness, Kim. As a result, I feel I need to clarify my earlier rating and update the overall rating. I'm going to break it down into a few areas here: Cleaning As far as the cleaning itself went, it was pretty good. If this review was based on cleaning alone, I'd call it 4 stars on the Yelp scale. I only had them over once, and I opted for the hourly service rather than have the entire house cleaned. What they did clean, they did pretty well. Price I didn't have them clean the entire house as the owner's over-the-phone estimate was "about $400 and up", which I thought was too high. Kim offered me an hourly option, which I thought would give me a good sense of how they worked and whether or not I could make something work with them. In my opinion, what her 3 professional cleaners were able to do for $250 wasn't quite worth it. Again, on the Yelp scale, this rates 2 stars in my book. Customer Service This is where things went sour. We had agreed on 2-1/2 hours, yet the team continued cleaning after that time was up. I thought they were either unaware of the time parameters I'd given Kim or were trying to up my bill a little. Turns out they were just trying to finish areas they'd started and weren't looking to increase the charges - something they could have told me beforehand. But it worked out. Afterward, the cleaning team spent quite a long time standing around on my front porch. It turns out they were waiting for a ride - again, they didn't tell me this. It wasn't anything major, but the lack of communication bothered me. At that point I'd rate customer service 3 stars. I didn't hear back from Kim after the cleaning, and since she didn't get back to me I wrote her off and wrote my review. She responded by telling me that her clients usually call her to schedule cleaning, not the other way around. Fine. But she also made comments that I found disturbing, inaccurate, and in some ways insulting. In particular, she said that she normally doesn't clean houses with uncaged or unconfined animals, something she did not state when I told her I had cats. She further stated that I should have read the client information section on her website, something I didn't know existed. Kim said that I "downed" her business. I replied that 3 stars here explicitly means "A-OK". It means "Good", which was my honest assessment. It does not mean Great and certainly not Excellent, which seemed to be what she expected me to write in my review. I pointed out that if she wanted a 5-star review, she would have to give 5-star service. So for customer service, it was down to 2 stars at that point, but I saw no point in changing the review to reflect that. But then... Bad Weirdness A while later, Kim posted a response to my review on Yelp in which she misrepresented our exchanges and also made disparaging comments about me and my household, which I regard as defamatory. She accused me of hoarding cats, implied that I was a bad parent and an unsanitary person, and generally tried to trash my reputation as a reviewer and as a customer. (For the record, I do not hoard cats. I keep my house as clean as possible with 3 high-maintenance children and several special-needs cats, all of whom (the cats, not the kids) were rescues of one sort or another. But that's why I wanted to hire a cleaning service - to clean, that is, rather than be insulted by one. And as far as being a bad parent, let me just say that I am the best bad parent in my zip code.) Kim concluded her response with a backhanded comment implying that I would not be able to find another cleaning service. In fact, I have: they are responsive, communicative, efficient, effective, and a whole lot cheaper than Kim's. I won't name them here as that wouldn't be fair, but you can find them on this site with consistently high praise from others (I haven't reviewed them as my wife has already done that). Also, they don't insult or libel me when I give them feedback. Anyway, my rating has dropped a star, not due to the service or price of the cleaning itself but due to the extremely poor treatment I've received from the owner subsequently. Yelp does not have a star rating low enough for that. The only thing keeping this at 2 stars rather than 1 is the fact that they did clean most of the areas of my house that I'd asked to be cleaned in a reasonably competent manner. Everything beyond that has been a severe disappointment.

Mrs. Kleen gets 5/5 stars because Kim and her crew were so prompt and so willing to work around my…read moreschedule. They did a great job in spite of the short notice I gave them to get my new apartment clean. The previous occupant of the apartment left animal hair, dust, etc all over the place, and the bathrooms needed some TLC. Kim made my new apartment look a lot better. I will definitely use Mrs. Kleen in the future!

Mike and His wife did an amazing job cleaning three floors of an entire dusty house. I would highly…read morerecommend them to anyone.

I have become very disappointed in the service…read more We recently had a child and desperately needed recurring help around the house. I reached out to Michael after receiving his card. He stated that for recurring customers, they do a deep clean, which makes their standard cleans easy thereafter. We had just moved into a new home and it had just been deep cleaned by our landlord, but I agreed regardless. He charged $400 for the deep clean, and cleans thereafter were to be $140. I tried to get a set schedule (e.g Friday mornings bi-weekly, or Wednesdays, etc) but was never able to get him to agree to a set recurring schedule. After two cleanings, he stopped returning my texts and calls, and so the price I paid for the amount of cleanings is outrageously high. I would recommend using a service that has a better track record working with customers

I tried to give czr dreams C Service several chances but unfortunately, I have been disappointed…read moreover and over and over again. The first time I booked with this company, they deep cleaned my house, but in the process of cleaning my house they dropped a plant which is fine that's not really a big deal, but then they never said anything to me about it. They did clean around the area but as soon as I lifted the dog bed(where the plant fell), there was dirt all over the floor. Now that should've been my sign to never book with them again, but I decided to give them another chance. The second "deep clean", I felt like they could've done a better job, but the service was done and I just don't think it was worth it and I could have done the same job myself FOR FREE. The kitchen counters were still dirty, the house looked like they barely wiped down at all. This last time that I booked with them, I booked my appointment for 9 AM. I am going to insert screenshots of the response that I received from whoever is responsible for talking with customers. This was a very unprofessional way to respond despite them being late. They were 50 min late, there was no apology or thank you for your patience, nothing. I felt like it was extremely unprofessional, rude and I will never book with them again. I do not recommend this company, and the overall value and service is not worth the amount of money that they charge.

Worked with Emarie and her team to get one of my properties in shape for future sale of the house…read more Her team was so meticulous and did a fantastic job! She had great communication since I wasn't able to initially be there for the work. Very easy to work with and will be using her services again!