It is a bit complicated. Sherman Chan is to the best of my knowledge an excellent dentist. During the past three years, I interacted for just a few minutes with him. And, he was very pleasant and knowledgeable. At first, he had an excellent office manager, Carla. She understood the dental insurance business inside and out. She was very efficient and was a pleasure to deal with.
Unfortunately, Carla left a long time ago. The current office manager, Claudia, well leaves me speechless in not a good way. She comingled the bills of my wife and me. She made frequent mistakes and did not have an understanding of the dental insurance business that Carla had. I spent countless hours straightening things out, which I never had to do with Carla. And, Claudia complained that she could not spend that much time with me anymore. So, going forward she would let me deal with the insurance companies refunding me and she would charge me everything upfront.
Claudia, if you read this review, the only reason I took so much of your time is because you made so many mistakes that took so much of my time to resolve. You also insisted on comingling both the accounts of my wife and me, instead of keeping them separate. That was not cool. Charging my wife for my visit was not cool. Charging my wife a copay when she did not owe a copay was not cool either. Throughout our interaction, I remained courteous, patient, and magnanimous. You not so much. When you sent me packing by indicating that I take too much of your time, and that you would leave me to deal with the insurance companies. Well, that was the cake. You essentially sent me packing to another dentist.
On another note, this office's dental hygienists are often not very good. Some are hurtful, others have rather strange personalities, and some have both characteristics. There are none where you feel eager in seeing them again upon your next appointment. Three years ago, we were three family members going to this office. Now, we have all moved on to other dental offices to get adequate services.
To Sherman, you are a good dentist. But, a dentist's office is only as good as its entire team. And, your team right now... well does not do you any favor.
Who knows, our paths may cross again. If you strengthen your team bench, I may gladly give you a second chance. read more
