I can't believe how bad the service has been with this company. Given their good reviews, I had them come out to check 2 wall furnaces that were not functioning properly. They charge a flat service fee but deduct it if other work is done. Derrick, arrived on time, but when I asked if he was familiar with this type of wall furnace his answer was less than confidence-building. He turned them on, said 1 had a loose wire (though could not show me where it was loose) and the other, which I had told him would run for a while then shut off randomly, was "on" so he waited 15 minutes then said it seemed fine. An hour after he left, it went off as usual, so I had to call him back. Apparently, he did not actually test any of the components on his first visit (which, mind you, was the point of the first visit), but after testing on the 2nd visit, determined I needed a new part. He also was "required" he said to give me a $2000 quote for a full replacement if I preferred that instead of just the $190 for the part. He asked what day would be good for coming back with the part, agreed on the following Wednesday and ... that's the last I heard. I called a week later, spoke to Bob the sales person, who said he saw nothing in the record and Derrick was on vacation but he didn't think a part had been ordered. He texted me a few minutes later to confirm he didn't think a part had been ordered but he'd be back in touch. Well, it's yet ANOTHER week later, and though I texted Bob a few days after his last message asking for a status update, I've heard NOTHING, AGAIN! My heater still not working. I honestly cannot believe the poor service. Bob, is a very smooth talker and clearly is a good sales person, but follow up, knowledge, customer service do not seem to be a highlight of the company. I would not recommend and have asked them to refund the visit fee since they are not completing the work I requested. read more

Jared Stien-Roe was so helpful with figuring out why one of the rooms in the house wasn't getting any air. He was very professional, funny and super nice made us feel right at ease came up with a great solution that wouldn't cost us anything. Excellent customer service. read more

We took several bids for installing A/C in our older home. Sherlock was not only the most financially reasonable bid we got, but we also found that their thorough analysis of our options gave us great confidence in the decision-making process. The Sherlock staff is courteous, experienced and knowledgeable. Over and over again, we heard "Our goal is to make sure our customers are satisfied and happy with our work," and we definitely are! Before they left, our project manager, Billy, made sure we knew what our new system can do, and how to use it effectively. He and his crew left everything in tip-top shape -- the only evidence that we had this major installation done, is that we have a quiet, well-tuned air-conditioning system in place, as we look forward to summer in Coronado! read more

I just had my new furnace and air conditioner installed by Sherlock Plumbing, Heating, and Air. It was purchased through Costco. They were quick to call me and set up an appointment. Neil came out to look at my ancient furnace, peek inside the attic, and we discussed where the a/c would go. He spent over an hour with me and we went over pricing and the 10% Costco Cash Card made this a great deal. I had to have asbestos removed before I could proceed with installation. The technicians who came to do the installation (Tyler, Eric, and Tony) arrived within the allotted time frame and got started right away. They were very focused and worked hard the entire time they were here, hardly taking any breaks. It rained off and on the entire day, but they laid down a tarp in the entryway and hall where they'd be working. At the end of each work day, they swept and vacuumed the floor before leaving, which was greatly appreciated. I was also pleased that they took all their garbage with them instead of filling up my personal bins. Tyler kept me apprised of how everything was going. The installation of both the new furnace and a/c (my house has never had a/c) was complete in two days. These guys were friendly, courteous, and efficient! Tyler showed me how to use the new thermostat and my house was nice and toasty warm last night and this morning. It will be wonderful to use the a/c in the summer during the hottest days (I'm done suffering and sweating). Overall, my experience with Costco and the entire team at Sherlock was seamless and positive. I highly recommend going this route if you need a new furnace or a/c! read more

Caleb w/ the Sherlock repair team came out to fix a leak from my office A/C. He was clean and efficient and quiet (I was working on a client at the time). He also showed me the broken part and explained how it happened. Thank you, Sherlock and Caleb, for making my office a comfortable place again!! read more

I came home from out of town to find that my upstairs heating unit wasn't working. The thermostat was not functioning at all. I looked online and did some troubleshooting myself but to no avail. I looked online at reviews of local HVAC repair companies. I left a message for one company that never even bothered to respond. After discussing it with my wife, I decided to call Sherlock Heating and Air Conditioning. Kerri answered the phone and did a great job of taking the time to understand my situation. Originally they couldn't get a technician out to my house right away but Kerri said she'd call if they could get someone out the next day. She called me this morning to say she had a tech that could come over right away. 10-15 minutes later Matt B. showed up at my door. I was pleasantly surprised that he was able to accurately diagnose my problem in no time. He was clean, courteous, and professional. We agreed upon the repair and he fixed it as promised. He did a great job. The job came with a couple of small challenges, but Matt handled them with professionalism and ease. He made sure my heater worked, and that I understood how to work my new thermostat (that he quickly programmed for me). From my initial call through the completion of the repair and final bill, Sherlock did a great job! I definitely recommend them. -JH read more

Had Alex out from Sherlock today and once again had an awesome experience. So many companies would have jumped at the chance to sell me something I really didn't need but Alex methodically took me through the 3 different areas I was interested in and explained how I could do it myself if I wanted (and save $), use a less expensive piece of equipment than what I thought I needed and how to use my existing system to better filter the air in lieu of buying additional filters. These guys are absolutely the best. They may not have sold much to me today, but they once again sealed the deal on customer service and when it comes time that I need work done, I'll call Sherlock. read more

After my last review, their customer contacted me. We went over my concern on the cost, two days ago I got a partial refund. I really appreciate their customer service and the owner to pay such a great attention to customer. read more

Neil from Sherlock came over to inspect our house and air and furnace needs. He was the most thorough and competent expert we have had after multiple estimates. Very friendly and efficient and explained various options that were possible. read more

Jared did a great job. Iwe had a difficult air conditioner problem, and Jared and the Sherlock team came up with an innovative solution!

I had a great experience with Sherlock, from start to finish! Justin met with me and spent a few hours walking me through the current condition of my system and what Sherlock can offer. I had budget limitations and it was refreshing to see Justin work within them, instead of pushing against it. Billy was my tech and he did an incredible job installing the system. He found several changes in conditions (I.e. Fill old nail holes in drywall, reroute copper pipe for ac, etc) and still completed them without asking for extra, which was probably warranted. Billy left the site better than he found it. Highly recommend this company for your air conditioning and heating needs. read more

We had a mystery leak which manifested itself as a dark spot on the ceiling above our entry way (directly below the upstairs, guest bathroom). Having been through a major leak in the same area two years ago, I immediately assumed the worst and called Sherlock Plumbing. Anthony came out the next day and examined the spot. Fortunately, I had lots of photos of the work done two years ago which helped Anthony come to a very educated guess as to what was likely causing the leak. He gave me my options and I made my choice based on his excellent explanation. As he got into the project, he showed me the progress and evidence which confirmed his initial thought. I thought I was in for days of destruction and repair followed by days of construction etc. (like we had last time) but instead, he was done with the repair pretty quickly. I'm happy to say, no more leak! Thank you Anthony for taking the time to really diagnose the situation and look at the photos of the prior work and then talking me through my options. read more

Based on the reviews i contacted this company to get a quote for installing nest outdoor cameras. Installing these cameras is extremely simple and the main part of the job is drilling holes through the exterior of the house without hitting any piping or electrical. I would do it myself if it wasn't for wanting to avoid hitting those. I reached out to a variety of local installers recommended through nest's website...Sherlock quoted me $449 per camera to install. These cameras sell brand new on amazon for $157 so they are charging $292 per camera for the driling/mounting part. I would have to guess that an experienced technician could easily do 1 camera every half hour, and doing 1 per hour would likely be extremely slow. If it truly took a tech a whole hour to do 1...they'd be charging $292 per hour for labor. Sorry but I felt like i needed to let everyone know that maybe their work is top notch but the pricing needs to be reasonable. Other quotes for this job from professionals was at around $100 per camera. read more

Jared did a great job with our repair. On time, professional, and efficient. Will definitely call Sherlock again when future repairs or improvements are needed. read more

Justin the sales agent, was great, very patient and responsive. The gentlemen who came in to work on the installation were great, explained everything and very respectful and clean. I had the unfortunate luck of having a lemon which is very rare but they were able to figure that out and get me a whole new unit. With their no lemon policy, I felt very secure. It's more pricey than some of the other companies but you can't beat the customer service. I had a check up recently with an agent that I had not had before and he was not so great at communicating with me and I needed up having to email the company for clarification but I decided that I would not rate my review lower just because of him. In EVERY other circumstance I have had excellent response time and friendly customer service. And for reference I have had my unit for over 2 years now and works wonderfully. read more

Sherlock a/c recently did a thorough maintenance on my home a/c for a good price after we had been told by another a/c company that we needed a new system at approximately $5,000. My service tech was excellent, knowledgeable, and helpful. He saved me quite a bit of money and got my old unit working well again. He had gone to HVAC school at Wyotech, Long Beach; I asked him about it. He was very happy with his training/job. He told me he worked on all the different types of equipment at the school. read more

I had a great experience with this company... from sales/quote to the installation. I originally had Sherlock come out last year to quote a new AC installation but we decided to hold off and endure the heat of summer. Boy was that a mistake. It was one hot summer. So this year we decided to pull the trigger on a new AC. While shopping at a big box company that stars with an "S" and sounds like "ears" we were approached by a sales person offering home improvements. We told them that we were in the market for AC quotes. So they came out to do a quote the following week and I was sold quickly. However, after signing and some thought after a day, I decided to cancel. I realized that the sales/quote guy just dazzled me with the largeness of the company and really offered valuable info about the AC system he would be selling me. He only poked his head into my attic to check out my furnace. Long story short, I canceled with them and decided to email Sherlock from the quote the previous year. Alex, from Sherlock, responded to my email right away and let me know that they could honor the same price from the previous year! No way! After trading some more emails, Alex worked it so that I could get the BETTER model AC AND add two years of maintenance. SOLD! Jeff and his team came out on the day of the install promptly at 8am. I showed them around and they got to work immediatly. They were professional and very courteous. They layed tarps out where they would be walking in the house and they even put on booties when walking through my house where there were no tarps! After the install they showed me their work and I was very pleased. It appears to be very clean work. Everything looks great and is working perfectly! A+ Sherlock! read more

Sherlock is awesome! My tenant told me that the AC is making a loud noise. I originally contacted another AC company, but he referred me to Sherlock, telling me that Sherlock has more trucks and more parts on hand so it's likely they can fix the problem faster than he can since timing is my main issue. I called Sherlock, they came the next day, diagnosed it, called me for approval with a reasonable price, and fixed the AC right then! They did not need a second appointment to come again to fix it. The AC is now working properly. Thank you Sherlock! read more

I was extremely pleased with the Heating and Air conditioning installation completed last week by Sherlock. From the initial consult on options, help on the decision for best application and pricing for our needs, to the coordination and the install, all went flawlessly. Robert did a great job answering our questions and working with us on customizing our installation with some vent modifications and a third party thermostat. Tina is fantastic on coordination, and BJ with the assistance of Victor did a great job on the installation process. We had a couple quirks in our install and Sherlock handled them with ease, including renting a lift to get the A/C condenser unit over our fence without having to remove the gate. The state HERS QA guy was there the next day and we passed with no problems. We are very happy with Sherlock and would absolutely recommend them. read more

We had a mini split air conditioner put in our bedroom. Sherlock did a great job! Jeff and Nacho are the best!! Thanks for everything, Sherlock! Great experience and will highly recommend to all our friends! read more

Hands down, these guys are the best. I had bids from three other highly rated HVAC companies in North County and none of them came close to the technical knowledge and professionalism of Sherlock. My salesman Justin was extremely detailed with my bid and followed up with me immediately with any concerns or questions I had during the process. The installation leads Billy and Donny were extremely professional, efficient and courteous as well. They were always on time and left my home spotless. If you want the best system for the money, go with Sherlock. You might find a cheaper bid but you will be getting an inferior installation. Go with Sherlock, you will not regret it. read more

Eric came out to fix my non-working air conditioner. He was professional, very nice, honest, knew his stuff. He had to over to Escondido to get the proper part, and returned on same afternoon, put the new motor in, being very careful to make sure it was again working before he left. I am very happy to have chosen well! Thanks, Eric. read more

Ahhh! Cool and comfortable in our house now. Thank you to the awesome guys who installed this high quality equipment. Good to have Costco stand behind them, too. read more

Our system stopped blowing cold air and the air coming out was tepid at best. Nick Colanuono came out on a Saturday and discovered a ticking time bomb: he donned full EOD gear and went in to defuse the situation -- A piece of insulation had fallen off the inside of the unit onto the cooling coils and created a block of ice, seriously compromising the A/C system which could have resulted in catastrophic failure. With steady hands - he "cut the red wire" - removed the offending insulation and we all lived to tell about it. He even agreed to come out on Sunday to check that everything was running properly after the block of ice melted -- outstanding professionalism in the face of impending (although somewhat imagined) disaster. Thanks Nick and Sherlock! read more

Sherlock Heating and Air Conditioning installed a new heating and air conditioning system, installed new ductwork and replaced our water heater with an on-demand system. We purchased the work through Costco who gave us a great deal and rebates through Costco and the HERO program. The crew was in our home for several days. They did a great job. They got right to work, kept the mess at a minimum, were considerate, knowledgeable and cleaned up each day after they were done. The system works great and performs as advertised. They followed up with promised filter changes. Happy to have used them and give credit to Costco for selecting them as one of their service providers. read more

Sherlock called us back right away - unlike many other AC companies. They confirmed our appointment day before and of and Nick our repair person was right on time. Nick came out twice and ultimately solved our problem. The AC works beautifully now. Both Nick and the inside customer service reps were professional and courteous. I would definitely recommend them for AC service. read more

Buying HVAC for an entire house is not an investment to be undertaken without some research. It's probably going to cost more than $15K and will require a crew of techs working in your house for several days. When they are done, you need to get an inspection in order to get permits for the job. That kind of headache seemed like more of a drag than dealing with the few excessively hot or cold days we get here in San Diego. But we met a Sherlock rep at Costco who bid on the job, which was a split level house with a detached studio. The bid was within our budget and the customer service promised a lot, so we went for it. The install crew was friendly, knowledgeable and speedy. They cleaned up after themselves fairly well and came back to fix a minor issue required by the inspector. Sherlock's service and professionalism has been outstanding. I would definitely recommend them. read more

Just had a great experience with Sherlock plumbing and heating. There Comfort Technician Jared Stein-Roe was a real pleasure to deal with. Jared's knowledge and expertise was a pleasant surprise. Having to go up in the attic on a 105 degree day would have put a frown on most anyone's face. Jarods attitude was very pleasant and professional. I would highly recommend Sherlock Plumbing and heating and Jared Stein-Roe to anyone with with air conditioning issues. Top notch service read more

Sherlock installed our mini split system two years ago while we were doing a major remodel. We don't use the air conditioning much, but it seems there is always a glitch to make it cool correctly. Each time they have come out and worked diligently to get it going again. Today Nick Colantuono was the technician that came out. After asking us to explain the problem, he was able to get it going. He made several "tweaks" and provided instruction on how to use the system most efficiently. We are now very cool inside the house. Thank you Nick for help in getting us back on the cool path. read more

This company knows customer service. I had a new furnace and ducting installed. On day one, the estimator throughly explained the options available to me. I chose the furnace I preferred and on day 2 the installer came to inspect the site and determine what he needed in supplies to do the job. On day 3, the installer and his helper installed the heating system. It works beautifully and I am a warm and satisfied customer. read more

Eric M from Shamrock came out and did a thorough and professional job with our AC and our NEST thermostat. He called to let us know when he would arrive and he was both pleasant on a late Friday afternoon and patient with a pesky job that he took the time to get right. He took additional time to review our questions about our Nest thermostat. It was like having a hybrid of Sherlock Holmes and Willis Carrier in our home read more

Summer is heating up and our A/C condenser unit in the yard decided to stop working. I am not too familiar with these systems so I called the folks on the sticker attached to the air handler in our garage. Matt, the tech, arrived promptly and was very curteous. He was nice enough to show me how to clean the automatic filters built into the system which sure needed cleaning. He then found a simple, obvious problem in a blown fuse which I should have found myself. Sherlock charges $25 for a fuse that's probably $2-5 at the hardware store, but that's ok and par for the course since they do come to your home to be of assistance. Their $69 general diagnostic fee seems fair enough as well. Here's where things went downhill. The tech did not seem satisfied resolving this issue and decided to dig for something more profitable. The plastic handle piece inside our shutoff box was broken and he suggested I replace the box for around $400. I wanted a new handle, but he said they aren't sold separately. That's when I noticed a replacement part number on the white sheet attached to the box and googled it on my iphone. What do you know? These parts are readily available online for around $10. At this point the tech said he wasn't aware of this part being sold separately but that he could go get one for $65. I agreed, but knew I would never use this company's services ever again. And the cherry on top was when he called me later and tried to sell me some part/service with a name I couldn't understand for $165. I get the commission salesman gig, but this is not the way to do it. WIth so many HVAC service businesses around San Diego, just go with another that has good Yelp reviews and see what happens. read more

Thank you to Nick and Sherlock Heating & Air for the quick response time and getting our VERY old unit to cool our office!

Had to call to get someone to look at our a/c unit as we had some problems with moisture and it not putting out cold air. I called Sherlock because I was very impressed with their service as we had an issue with a heater 2 years ago and they fixed it for a very reasonable price with great service. This time our technician was Fred R who was right on time and very polite and professional. Fred got the job done while being very attentive about keeping everything clean while he worked in the house. He just finished and the unit now works great for less $ than what he estimated it would cost. I would definitely recommend Fred and Sherlock Heating and Air read more

Sherlock Heating and Air Conditioning provides quality service! Eddie, in particular, installed the unit in my place and he was great! He clearly knows what he is doing and completes the job in a very respectful and personable manner. His manager, Richard Johnson, is amazing to work with too! I highly recommend this company! read more

Sherlock came out and diagnosed our AC problem correctly for $69. dirty evaporative coil. His estimate for the repairs - clean coil $338, remove and replace coil $864 - total $1200. our original licensed contractor, that installed the unit 2 years ago, came out and pulled the coil, cleaned it and replaced it for $75. thank goodness, we didn't go ahead with their estimate. read more

This is what I call service. I needed help with my Nest and HVAC units and Jarred should up and couldn't be more helpful. He trouble shot the problem, rewired my nest and explained everything to me. Problem solved at a reasonable cost. I will definitely use Sherlock for the next problem I have. read more

Sherlock came out within a day or two of calling. I needed security camera's installed outside my house and Jared had to climb up in the attic of a 15' ceiling, the job was done quickly, neatly, and curtiously. read more

The AC system in my condo shut down right at the start of a recent heatwave. Sherlock's response was prompt and professional throughout the entire experience. Enoch gave me a call to let me know he'd be at my place in about 30 minutes to assess the problem. He arrived and got straight to work. He was able to figure out the issue out and fix it really fast. His professionalism and technical knowledge will have me calling the Sherlock team again in the future if necessary. Good job guys! read more

We went with Sherlock for a new air conditioner based on multiple recommendations on Nextdoor. It was a very positive experience. The installers, Eddie, Carlos, Billy, Danny, and Ruben were very professional. Eddie also helped towards the end when there was a small billing error which was resolved quickly and easily. They have also walked me through all the steps of permitting and getting a rebate from the city. I've hardly had to do anything which is great. I'm on the last step of getting a final inspection done and think this was well worth the money, especially when summer finally rolls around. read more