Eric M. did a very professional and friendly job of maintenance service for our VIP account. We were delighted!

I really wish I could leave negative stars, because I really feel that I got ripped off. I scheduled an appointment to have a technician come out for a quote for some work on my Mini split A/C system. My condensation pumps are making noise, and I would like to have them removed. The technician who came out was very clear about not knowing how to work on my system, nor did he know how to price out the repair. He had to call it in, and explain to someone what he believed might be a resolution. The rate he gave me was 3 times the price of another company. I then asked if he could let me know how much it would cost to replace the condensation pump on one of my indoor units. The technician seemed very confused at were the pump might be. I had to show him, and explain how it worked. He then began taking the line set cover apart. I even had to bring my ladder from the garage for him, so he could reach. This repair also required a call. I almost fell over when the person on the other line told him it would be $650.00. I thanked him, and told him no thank you. The lady that I scheduled the appointment with told me that the technician who would come out would be able to quote me a price, and handle all repairs on the spot. I asked the technician this, and he seemed to get a little aggitated, telling me that she is only a secretary, didn't know how to do the job, and she shouldn't have told me that. He then asked if I had paper towels or toilet paper to clean the dirty hand prints he left on my a/c unit and the line set cover. I paid $69.00 for a diagnostic service. I mentioned to the technician that nothing was diagnosed, and that he repeatedly told me that he didn't know how to do the job. He then told me it was just for his time to come out. The technician gave me the owners phone number. I've placed two calls, which have not been returned. read more

Just had a 4-ton Sherlock brand AC installed. We have an older house with no existing AC lines. JR and Jo Jo came out to do the install. I'm an engineer so usually that spells trouble for the installers because I'm so particular. These two guys were fantastic, extremely nice, polite, and I have to say it seemed very clear they were interested in doing a good quality job vs. a quick job. It was a big enough install that over the few days I was able to double-check the work and cleanup. A+ on all counts. A few examples; after inspecting the air intake, JR really examined the options and explained what the trade offs were with regards to the filter placements, grills, etc. Ultimately they took the time to seal off the crawl space under our stairs and install ducting to help make the air draw more efficient. Also, I had mentioned that I might want to update my AC panel. JR didn't just give me a number to call, he took the time to take pictures and forward them to an electrician they recommend. Not a big deal but certainly would've been easy to just have me call him; that additional effort was consistent with their work from what I saw. So far, AC up and running no problems, and it came with the Nest thermostat, which is way cool. I'll update later to comment on follow up service calls and system performance. One final note; Sherlock was NOT the low bidder, they were higher than my other quotes, however it is true, you get what you pay for. read more

We had Sherlock Air come out for the first time to our place to do a routine inspection of our AC unit. Jared Stein-Roe was our technician and was very courteous and professional and gave me an honest assessment of the health of our system. He was extremely friendly and took extra care not to track in any dirt to our home, which was very kind of him. I liked that he gave me several options for repairs/maintenance on our AC unit but did not put any pressure on me to purchase these things right now. I highly recommend this company. In my dealings with Jared and their office, they seem very friendly and honest. read more

Not a fan. One of their staff came out. We wanted to get my AC and furnace cleaned/ checked since we hadn't had it done in the 2 1/2 years we've lived here. The guy came out and was very professional and friendly. Was doing a thorough job. He ends up telling us we need all this stuff done to our AC and furnace in repairs but says he wouldn't bother doing the repairs and we would be better off getting a whole new AC and furnace. $8,000 systems + $2,500 new ducting since it was out of code= $10,500! NOT HAPPY ABOUT THAT. Called another company to come out and check our system. Didn't even see any issues, even the repairs that he said needed to be done were not even there. So grateful we didn't waste our money. Won't be using them again. read more

Sherlock completed the installation of my whole-house a/c last week. The entire Sherlock installation team - Jr., Scott, JoJo, Joseph and Jared - was terrific! They worked very hard, presented options when necessary, answered questions and were a very pleasant crew to have in the house for a week. They seemed authentically focused on providing the best possible installation for my home. Sherlock's salesman presented options but never tried to up sell to more expensive units. Other aspects of the sales process (initial scope of work and estimating the length of the project) could have been better but the company responded in a good way when a glitch occurred. And a follow-up visit to correct a small cosmetic issue with the installation was handled very well by Joseph. read more

I chose this company through my Costco membership services because I trust Costco to deliver quality. I also respect Lennox as an air conditioning brand. I chose to replace my old air conditioning and heating unit with a quieter and more efficient unit. Randy did a most professional and thorough review of my condo spaces and needs. He gave me a thorough explanation of what would be provided and the costs, answering my questions thoroughly. I knew what to expect if I chose Sherlock. Jeff and Carter delivered the installation in a most professional manner. They set up my thermostat schedule for me at the end of the installation. Sherlock wasn't the cheapest company, but they provided a quality product in a most professional manner. As a customer, I have been absent minded due to a terminal illness within my family and many associated responsibilities. They have been there for me with understanding and compassion. I would indeed recommend them. read more

Decided to finally pull the trigger on an AC unit for our home. Called Sherlock and one other company for bids. Prices were competitive and overall service was excellent. Mark S was very professional and responsive. He went out of his way to make our experience positive and convenient. The installer, Eddie L, and team were prompt, professional, very friendly and did excellent work. They even came out on a Saturday to accommodate our schedule. Very positive experience, will recommend Sherlock to family and friends. read more

Called them based on Yelp reviews to tune up our furnace which hasn't been used in years. Jared came by and was friendly and professional. During his inspection he noticed that the heat exchangers were cracked and immediately stopped the inspection since apparently they are a fire hazard and cannot be repaired so the entire furnace needs to be replaced. He showed them to me using a specially shaped mirror designed specifically to look at heat exchangers and reduced the price to a diagnosis instead of tuneup since the furnace is broken, which was appreciated. I wholeheartedly recommend Jared and Sherlock for any heating service! read more

J.R. and Jeff were out today to add an HVAC air intake vent in the living room at my request. They are excellent. The vent grate was installed after they cut into the sheetrock. Fine job. The system seems to run quieter. They also installed a cover plate for my new Nest thermostat and that looks great. They even vacuumed after. I also must mention the two guys who installed the new HVAC system in one day: Victor and Alfredo. They were pleasant, hard-working, and surprised me by getting a BIG job done in one day. Excellent. Also, I would like to say that Randy was easy to talk to about the sales prices of different systems and didn't bug me. I recommend him. I also liked big Jeff (PA) for doing the full HVAC inspection, cleaning, and service. He also keeps the customer informed via phone. Last, I can't remember his name--a shorter, Latino guy of about 28 years of age. He is a talker, friendly, and originally was my point of contact with Sherlock. This was about 4-8 weeks ago. He did an inspection and service. I like Sherlock. I like my prices. read more

Just had Brendan check the furnace and venting. Very comfortable with his knowledge, and he communicated everything so I could understand what the problems were. Sherlock is easy to work with. read more

Had Sherlock install a new heater and add air conditioning to a home built in 1972. Eddie & Carlos were here for three days doing what I felt was a thorough job on a fantastic new system. I was impressed. Since we had a lot of very hot days this summer, including 104 degrees one day, it will be so nice to know whether hot or cold, we're covered for total comfort. Thanks guys for some great service. This was for a re modeled home in Mira Mesa. I signed up through the program with Costco for this installation and am very pleased with the whole transaction thus far. read more

Another great interaction with Sherlock staff. Tina in the office made sure I knew when a representative would be here. JR followed up on outstanding items as scheduled. He is a delightful, knowledgable young man who made sure my questions were answered. Best service company I have ever worked with! read more

Been having heating thermostat issues and today Brendon came out and replaced the thermostat and thoroughly explained its features and helped me set up the app on my phone to monitor the thermostat. I also had old, outdated carbon monoxide indicators and I wanted replacements for safety reasons. The new ones are also smoke detectors so I'm really happy with the service. Brendon was friendly, professional and knowledgeable. I have used this company in the past with the same great service. read more

We had Brendon Tracy give our furnace a great servicing. He took his time to answer our questions and carefully investigated a weird dry dripping stain that was leaking onto our furnace. We have had other Sherlock technicians come to our home and each time they have been extremely kind and courteous. This past visit Brendon also installed two surge protectors (inside furnace and outside a.c.) and we really appreciated his knowledge on what exactly they would do. Sherlock Heating and Air Conditioning has amazing service technicians and we are so happy to do business with this awesome company. Highly recommend them! read more

Trust, integrity and honesty are values lacking in most business today, large or small. When you come across a business or an individual with one or two of these characteristics it's rare, the hat trick with all three go buy a lottery ticket! Seriously. I trust these guys after having used them several times over the years and wouldn't or couldn't imagine going anywhere. All I can say is use them once and you won't regret it or go anywhere else. read more

Great job! Done well and faster than I thought possible. Eddie and Carlos did an awesome job. Would definitely use them again.

I had a great experience with Sherlock. Justin helped me evaluate various furnaces and AC units and choose the best ones for my home. Carlos and Eddie did a wonderful job on the installation - they were professional, courteous, and answered all my questions. We love our new furnace and are looking forward to a nice, cool summer. read more

I just had Sherlock heating and air installed Lennox system at home. The price was a little more expensive than the others that we recieved quotes on, the installation was longer than we expected (almost 2 and half day in total) and we ran into some unexpected issues during installation and post-installation. However, the install crew (Joe and Chad) did an amazing job to keep us informed and worked with us to resolve issues. They were on time, courtesy and friendly. They were willing to stay late to finish up the work. After they left, the system was acting up and I had to call Justin (saleperson) at 10pm on Friday night and left him a voicemail expecting that I might not hear from either Justin or Sherlock until next Monday. Amazingly, Justin called me back at 7:30am today (Saturday) and promised to take care of the issue. Sure enough, Joe, the installer, came back on his day off to fix the problem and made sure the system is up and running again. Kudos to the Sherlock team, especially to Joe, Chad and Justin. You guys are awesome!!! I'll leave a review for the system itself when I have more time with it, but at this point, I think Sherlock team, or at least the team I dealt with, is trying very hard to make it right for their customers. Thank you guys!!!! P.S. We took a $200 credit up front for using our existing thermostat. And when we changed our mind on the installation day to go with new thermostat, we expected an iComfort thermostat that normally comes with the system. However, we were told that we could only get a Nest instead if we paid back the $200 credit. We were willing to pay $200 back but wanted the iComfort. We ended up using the existing thermostat since we didn't want a Nest. So make sure you know what you get during negotiation. read more

Have used Sherlock for around 3 years and have had nothing but exceptional work including installation, serve and personal treatment from their staff. Service personal Jared and Eddie as well as the girls in the office, Tina, Megan and Chelsea have always exceeded my expectations. Thank you all for your professionalism and see you next year. read more

After living in our home through two summers we decided to add air conditioning. My husband researched both brands and installers and we settled on Lennox as the brand and Sherlock as the installer. Our salesperson, Marc, was thorough and professional. He inspected our home, listened to our buying criteria and configured a a highly rated, energy efficient AC to add into our existing system. After some additional conversation he presented alternatives that included the replacement of our builder installed heating units. Taking a look at options was very easy as our Sherlock rep was equipped with a wireless laptop and tools that let us evaluate the features and price points of various solutions. We never felt we were being upsold nor talked into anything. In the end, Sherlock replaced our single-stage heating units with two-stage units and installed two, three-ton, two-stage air conditioners. The two-stage system does a great job maintaining a consistent temperature and since it generally only runs at 60% it is quiet and very energy efficient. The installation team was top notch. Tina, who handled the scheduling was a pleasure, and Billy, Joe and Greg clearly knew what they were doing and took a good deal of pride in their work. They were punctual, laid tarps down to protect our flooring and were careful not to leave a door open as a temptation to our pets. They were really good in communicating what they were doing every step of the way and asked for our input whenever there was a decision to be made. They left everything tidy and ship shape and Billy even asked for some touch up paint for the walls as the new controllers were a little different in shape than the ones they replaced. Clearly heating and air conditioning is a major expense and we knew going in that Lennox would never be the lowest cost choice but we think the system quality, consistent comfort and energy efficiency will be worth the investment. I am not sure what other brands they carry but my husband and I both felt very good about giving our business to Sherlock and we highly recommend them. read more

*****Five Star Review! Sherlock Heating and Air Conditioning, serving you from its Vista Campus. Their all-star cast combined efforts to provide us with a residential duct and register replacement that fulfilled all Code and home safety provisions in an efficient and ecological manner with a clear eye on its owner's mantra:" customer satisfaction at all levels of service is our goal". From its business office representatives, Chelsea and Tina, to its young and dynamic virtuoso planning inspection and coordinating engineer, Brendon, who also orchestrated pre-work by an abatement team, to the "terrific trio" of installers, JR, Ricky and Danny, who never stopped smiling during a marathon eleven-hour production that concluded in darkness. Elaine and Roger ecstatically say "Thank you!" We have already referred Sherlock to neighbors and community friends in Lake San Marcos and we reap the rewards of a revitalized heating and air conditioning system that has been " missing in action" for sixteen years in our home! As Sherlock's trucks and the "terrific trio" left the premises - arriving in sunlight and departing under darkness-, their last works, with ever present self satisfied smiles for a job well done, "Thank you for choosing Sherlock Heating and Air Conditioning, we are not happy until you are happy. We are pleased to be employed by a company that takes pride in its workmanship:" Amen to that! read more

My HERO yesterday was TREVOR! I contacted Sherlock through the Costco special, and although I had to reschedule 3 times due to family, car, & work issues, they were always pleasant and cordial on the phone. The last time, my starter need to be replaced and I couldn't get home in enough time for the appointment. They even asked about my car... not even my own kids asked me about that! I was concerned that I'd need an expensive new air-conditioning unit, furnace, or re-ducting since my 2 story town-home was ice cold downstairs and hot upstairs. I had consulted 2 other firms for estimates which varied from $1,200 - $3,000 and was ready for another "break the bank" estimate. Trevor arrived on time and was a delight to work with; by the way, he deserves company recognition for having integrity and honesty. Trevor knew his product, he didn't oversell, and he really cared about my having a positive experience with Sherlock. As it turned out, he was able to fix my problem using his skill and innovative methods. I was amazed, grateful and will highly recommend Sherlock to whomever needs this service! read more

The front office staff were very professional and friendly when I called to make an appointment for an estimator to come out and Wally (the Estimator) was also great. He was professional and friendly and he provided me with a ton of useful info. This is a great company. read more

Eddie was courteous and attentive. He recommended some maintenance that we didn't think we needed and didn't try to push us to do it. We've been customers since Sherlock started and it's nice to see they have a big customer base now. read more

I was happy to see that these guys came recommended by many people and are a Costco program member. I paid for a tune up and was told that I needed a $865 repair on top of what I paid. That was fine, the tech was very nice. I wanted to get another quote from another highly recommended company in north county and they were much less. They also told me that my refrigerant was low, which the tech from Sherlock did not mention when he came to inspect my system so I am bothered by the fact that he didn't tell me. Just for consumer information they do not give Costco members a discount unless you are installing a new system, which is not typical of Costco preferred vendors. read more

Fred from Sherlock just came to fix our AC. We've been dying due to the heat without air conditioning. But we called them, Fred showed up. Very respectful and nice and fast. Now it's cold and I love it. read more

UPDATE: Jared came out this morning to help resolve our issues. He is single-handedly responsible for me changing my previous 1-star review (and I typed that BEFORE the marketing lady called him and told him to do whatever it takes to change the review.) Jared not only has fixed the heater it seems, but he was very clear about his commitment to high-quality service, and also the process they have been going through to document issues with our unit and so they can submit that to Lennox and possibly get it replaced. That information was very useful and eased our minds; if we had known before, we would not have complained. He also let us know that on the day Dan did not test the heater, it's because he was seriously injured on the job and had to rush to the hospital from our home. Poor guy! If we had been told about that incident we never would have been frustrated at all, and we sincerely hope he is doing well. I wish Sherlock had communicated with us better about our situation. I was very impressed with the owner's quick reply to my review, but I am disappointed that Aaron's comment on this Yelp review was the very first "I'm sorry, we'll do better" that I heard from anyone in the company. I really should not need to post a 1-star review to get that, especially since I made my frustration known to Julie several times. A little bit of empathy from the folks on the phone with all the scheduling/ rescheduling issues would have gone a long way, especially today- after telling me earlier this week that I a have an 8:30 appointment, calling me to say, "sometime later today I might get back to you to let you know when someone might come by." Of course I am also concerned about the quality of the unit, having needed three repairs since April 2016, but I am happy Sherlock seems committed to resolving that. At this point I would give Sherlock 3.5-4 stars for customer service, mostly because they were so responsive to the negative review. (The exception is Jared, who gets 5!), and 1 for equipment. I do feel confident they are committed to offering great future service. From now on were are always requesting Jared! ___________________________________________ I was really excited about Sherlock Heating and Air when we first installed our heating system with them, about a year and a half ago. They had to come out a couple of times because of errors they made in installing the system, but they were quick about it and nice. Now, we are having the third issue with our system in about 18 months. Just before Christmas weekend (on Dec 22) I realized our system was blowing cold air. I called and no one responded until after Christmas, which is totally understandable. They are a small business and it was the holiday weekend. However it is now THREE WEEKS LATER and our problem has not been resolved, and the staff there have acted very unapologetic about our experience. Luckily we have been having a warm spell and I know this is San Diego, but we live in East County and it gets in the 40s and even 30s at night. I have two small children and we put space heaters in the kids' rooms but in the morning everyone is freezing! (remainder deleted due to space limitations.) read more

Sherlock installed my Lennox system four years ago and it does a great job keeping the house environment friendly in heat and cold. Recently the WiFi thermostat developed a "headache". Ernie came to my aid solving a difficult troubleshooting problem with persistence and a new thermostat which fortunately was still under warranty. read more

After I post this review which get to the manager's attention, I have got a warm email and guarantee of service going forward as well as refund on the check. They then sent out a service manager coming out the following week to get things tuned up. And the service manager was nice and professional. This is the type of service that I expect to get from a top reviewed local family company. I don't know what went wrong to made all those instances happen, but the manager's prompt actions deserves another chance of trust and I hope that the management of the company will continue to maintain the good reputation. We would love to continue to support local family business as long as it stands to its reputation. read more

I rarely, very rarely log into Yelp and even more very very rarely leave any reviews or comments on Yelp, unless something is sooo extremely wonderful and superbly exceptional (or the opposite) in some way that requires that I do so. This review is THAT rare instance. I wanted to take time to praise and thank the two most skilled, most knowledgeable, most experienced, and most professional plumbing technicians (Wesley and Shane) that we've ever had the privilage to have them work at our home. They were dispatched by Sherlock Plumbing (which is a very reputable, professional company itself, with exceptional customer service, I might add) via Costco, to remove our old broken, leaking water heater and install a new one, as per warranty (we have an AO Smith water heater). The two technicians arrived very prompt, professionally greeted us and introduced themselves. They got straight to work, without delay, and had all their tools and equipment. To summarize what would become too long a highly rated review with so many details, i will say this: their level of expertise is off the charts (I have never met plumbers with this much technical knowledge and skill and experience and command of their work); their awareness of safety and plumbing code is amazing; their thorough cleanliness of the work area and high respect for a client's home/garage/property (to keep clean and safe) is unheard of and a first I have ever seen; their speed and accuracy (removal of old water heater and all parts, old and pipe cutting and installation; welding/soldering; placement of new water heater; etc.) is shocking (in a great way!); their immaculate attention to the details of all their work (never missing any parts or tools or components nor forgetting any steps or testing or checking or necessary adjustments; in other words... they do everything RIGHT, no shortcuts, no lazy half-ass anything... its all correct and up to code!) is mind-boggling; their energy and work ethics is very high; they work together perfectly as a cohesive unit or as a smooth two-man team (no hiccups or issues at all) who helps each other constantly and two-way communication is also clear and continuous; and their professional and/or safety suggestions are always helpful and appreciated (suggestions are never solicited; only asked in advanced), such as them recommending us to replace our old washer inlet tubes (rubber material, which can leak or burst over time and cause flooding in laundry rooms) with a safer, high-quality, no-burst metal-weave type that will last (that's a great tip!), based on their many years of experience. I can go on further, but thats the jist of it. The two technicians did not ask nor mention to me to write a positive review at all, I was just so compelled to do so on my own free will to praise Sherlock Plumbing for sending the best plumbers I have ever seen. Thank you! Its one of those things, you know... the work, the product, the results, or "the thing" just speaks for itself? It's that! Yes, the quality of work (and customer service and professionalism) was sooo high, and so beyond expected, you can't just wrap up and not leave the customer awe-struck. Thanks again, and we will be calling your company for any future plumbing needs! Have a great day! read more

Sherlock Heating and Air Conditioning has been very good helping us get a new system installed in our house. Eddie came out to our house the other day to help solve some issues that we had and was very helpful and knowledgeable. He even pointed out some other things that we needed to get fixed when he crawled under our house. We are very pleased with this company and definitely recommend them. read more

Saw them at Costco. Estimates only provided upon home visit. Earliest appointment was 6 weeks away after Costco promotion expires (3 other estimates provided in that timeframe, giving me a chance to learn). Estimates provided on plastic-sealed paper (which they could have provided at Costco; they didn't perform any measurements or calculations to determine demand). Provided my email address for written quote and additional information 3-4 weeks ago and haven't heard back. The pre-printed estimate for the Lennox system they offer is 2.5 times that for the estimates I received for similar Carrier, Bryant, and Rheem systems installed by other Yelp companies with ~4 or more stars. I have no experience or comment on their installation, however. read more

Their installers were courteous, on time and always cleaned up after themselves every day. The only one in particular whose name I remember was Eddie, and he was great. The two stars is for the front office and sales people. No one did an accurate load calculation on my home, and as a result I got an undersized unit and a house not as cool as I was promised. When this was discussed with the management they never provided any real remedy or admitted fault for the sizing issue. It should be noted that Sherlock did not provide the lowest bid for my project. However, I thought I would spend a little more to get better customer service and support in case there was a problem. Giess I was wrong. read more

I hired Sherlock after seeing the great reviews here. I had just finished renovating my house and needed a company to install a new furnace, water heater, do some bathroom plumbing and install a dishwasher. They did a great job putting the water heater in, but that was it. After they put in the furnace, I found out there was a gas leak. I had to have SDGE come out and determine where and why gas was leaking out. Seems like something was tightened. According to Sherlock, a novice did it and now is not with the company. The plumbing was adequate but most of it had been done already, so it was not a big job. The dishwasher installation was ridiculous. I set up more than 2 appointments, and they kept cancelling. Finally a plumber came out (The only plumber working for them - they just added plumbing to their service - bad idea) and spent many hours on the install and scuffed my flooring, made a mess under my sink and had to run to the hardware store to get parts. He wasn't prepared. Now I find out, my garbage dsposal isn't working because of the work he did on the dishwasher. Now, to get him to come back! I don't recommend them, especially for a plumbing job. read more

HVAC system at my place works great but it had some cooling issues. I bought Groupon for tuneup/checkup of the HVAC system at my residence. Aaron from Sherlock Heating and Air Conditioning came for the job and was very professional, knowledgeable and honest. Turns out system needed some coolant, Aaron added that. Thoroughly checked my system for leaks, wear-tear and gave a thumbs up after tuning it to perfection. Highly recommended !!! read more

I have been in sales for nearly 30 years now and have never dealt with a company that has outperformed expectations better than Sherlock. These guys were fantastic!!! We had a very tight window to make this happen as we had a wedding reception in the upcoming week. We gave them 4 days to complete the installation after agreeing to the contract and they pulled it off. They said they would be out by 1:00pm on Wednesday and they were. They even helped me put reload the christmas decorations up in the attic after they were finished. Every one of the employees were friendly and pleasant. They were all professional and efficient and I cant recommend them highly enough. Justin was our salesman and he was fantastic. From the moment the contract was signed he was continually checking in on us and the progress to make sure we were happy with the progress and job. Thank you guys, we love our system!!!! read more

They book for appointments 2-3 weeks out which I think is a little ridiculous. We chose another company!

I contacted them because they were listed on a Costco brochure and Costco usually only deals with reputable companies. I waited a couple weeks til the guy could come out to inspect our furnace, AC and ducts. Our heat/AC doesn't work well in that it is hot upstairs and cold down, or vice versa. Was interested in replacing both and need duct work as well. Guy came out, was very thorough and professional, suggested a portable thermostat which would help regulate the two levels of the house. When he left he said I'd have an email estimate next day. Never came and I called after a couple weeks. The guy said he'd check into it and call me right back. No call. So I get that they don't want to bid, but why waste my time and not just tell me they won't be bidding on my job? read more

An hour after I posted my 1 star review of Sherlock, I got a very nice phone call from them trying to make it right. They promised to refund $50 of their $100 service fee. They also explained that the many recommended fixes and upgrades were to a standard set by the SDGE program they are in. I will take that at face value, and appreciate the refund. I still think a lot of the recommended items are not necessary, and quite expensive. read more