Poor quality and customer service. They re schedule you multiple times and wont even wait 15 mins. They scheduled 10am then 12. Then 2:30 still none. Until i saw a missed call since its not a registered number. I call back and say their technician has left. They claim to send you a text message before they arrive. But I DID NOT RECEIVE any text!!!! I have been waiting on my phone since 10am for a call from my call box and phone. So i showered because my home is hot because i have NO AC. They saw it first time and they didnt do anything. But my AC still leaking. DO NOT DEAL with this company. Poooooooooor service. read more

I recently had Aerify Heating & Air come out to service our furnace. The problem we were experiencing is that our furnace would run for a couple of minutes and then would automatically turn off. Aaron thoroughly diagnosed the issue, explained to us that the filtered needed to be replaced in order to allow enough airflow entering the furnace. Our furnace had a heat detector that would automatically turn off when the furnace overheated. Luckily we had an extra filter and he replaced it for us while he was at our house and provided us recommendations on how we can properly maintain our furnace. I was extremely impressed with Aaron's expertise and honesty. Our family been thinking for years on installing an air conditioner in our home. After Aaron gave his honest solution to our furnace problem, I knew in that moment, Aerify Heating & Air was the company I can trust to install our new AC. Aaron and his team of amazing installers were very courteous and answered all my questions patiently. We can't begin to describe how happy we are with the work & professionalize we receive. We would definitely recommend Aerify Heating & Air to anyone looking for honest and reliable HVAC service. read more

Aerify - Our brand new Bryant condenser unit - Heating & Air Conditioning/HVAC Near Me - Lakeside, California

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I have been working with Airify for a few years now, they take care of my clients furnaces and air conditioning units as well as my own.I always schedule everything with Norma who's got all the information from the year before it's so easy working with Airify, not to mention the technicians are really smart and they're great troubleshooters. If you choose to work with verify, you won't be disappointed. read more

Easy scheduling, good communication. Aaron took the time to educate me on the system and a part to keep an eye on for future replacement.

Aerify was contracted by my insurance company and I can see why. Ishmael was very professional and efficient yet friendly at the same time. He took his time answering all my questions and showed me pictures as he explained how he fixed my heating unit. Excellent service! read more

With the recent fluctuation from Heat to Cold we noticed that the heater was blowing out cold air instead of heating the house. We reached out to our Home Warranty Insurance and within 3-4 days they had Aerify contacting us to schedule a date and time that would work on our schedule. The day before the scheduled date we received a reminder email listing the time and name of the company scheduled to check my heater. The next day the gentlemen from Aerify gave me a call and text letting me know they were on their way and their eta. On their arrival they spent a few minutes speaking with us to allow us to explain our version of what had happened and what we had experienced. They were very patient and listened to us. They were very efficient and quickly found the problem and within an hour or 2, we had heat. read more

We had a free AC check up through our home warranty. Unfortunately, the deal didn't include fixing anything or any service based on what they found. But Aaron was honest and patient as I asked questions about the status of our unit and what we should be thinking about moving forward. He was on time, knowledgeable, patient, and honest. read more

They did have a good price, but their customer service is horrible. They have no respect for your time when scheduling appointments. I sat at home for hours waiting for an Inspector, when the Inspector told me I should have been provided their name and phone number to schedule with a short window. And, unlike what they advertise on their website, they are not a 24/7 business. :-( read more

Performed HVAC check. They were great at communicating, sent a text with a picture of the tech. Aerify was easy to schedule. The tech was very polite and professional. read more

Awesome company...they were very responsive, professional, knowledgeable and friendly. I would definitely recommend them. Couldn't be more pleased read more

Due to home warranty requiring me to work with this company i had to wait over two weeks for them to come out to check what i had already had two other techs tell me was wrong. Was hoping the unit didn't have to be replaced, but since it did went through home warranty. However, after waiting for them to come out and give me the same results as the others they said it would be a 24-48 hour turn around before i knew what was going on. 9 days later my Home warranty can now start the process. So basically if you're dealing with this company expect everything to be prolonged and then to leave nasty dirty finger prints on everything they touch like your thermostat. Update 2 weeks later my ac has been installed, if you have new carpet and do cover it don't worry they will drink soda on your new carpet! Then they will inform you that they forgot this or that and have to wait for another tech to come out who also forgets a second item. Then when you cal to follow up they like to state that oh that was a miscommunication it's not their responsibility. Communication with this company is absolutely horrific! read more

Aerify - This wasn't here before they started. The dust on top doesn't come off I've scrubbed. - Heating & Air Conditioning/HVAC Near Me - Lakeside, California

Very satisfied with their service. Technician was prompt and efficient and friendly. The AC check on my 2 systems went well and I would use this business again. read more

We are working with our Home Warranty and Aerify came out to evaluate our unit. The tech was here for 3 minutes and told us that it needed to be replaced. Then reported to the warranty company false statements about our unit and never mentioned any of his findings while at our home . We have 2 AC units and will never use Aerify the tech told us 1 thing and the home warrant another then wanted us to contract with them. This company wants to charge retail and be paid what the Home Warranty covers. read more

Beware using this company and letting them into your home. Appointment was set through my home warranty AHS... now they are threatening me with sending me to collections because i have 2 heating units not 1. And technician inspected 2 units... notice that we were not aware of anything. So, 2 weeks ago per Aerify's request I called my home warranty and informed them that i had 2 units and that AERIFY asked me to call them because they inspected 2 units, and if i didn't let them know that AHS will not cover me in case of a future claim. Home warranty said ok, noted. Today I get a nasty call for this unprofessional girl saying that i need to call the home warranty again. Because there is an invoice,i explained i had already called. That Aerify needs to contact AHS and get their payment through them. She then said she could conference them into the call. SHE THREATENED ME SAYING: I AM SENDING YOU TO COLLECTIONS! she said she had a signed invoice, i asked to see it. This lovely lady emailed me an invoice with my name and a "signature" SRA whatever that is, not my initials and NOT my signature... if they are willing to lie, threaten and forged signatures... I'd think twice before hiring them or letting them into your home.they should loose their license! Conculsion, AHS talked to Sandra and they cleared the problem. Very unprofessional to get me in the middle of their nasty business issues. read more

Our home warranty set us up with this company twice. (We paid the service fee twice) The first time they came out we had our HVAC on video messing up (it makes this awful noise and stops cooling the house) they told us nothing was wrong and to call again when I happened next. The next time it happened we called our warrenty and they set us up with Aerify again. They came out did a look and this time decided they would replace something. Well now 2 months later (all of this occurred in 5 months) it's happening again. It's unacceptable. I called to see if they would send out a tech again since we have already paid twice and the issue still isn't fixed and was told I only had 30 days from the last time their tech was here. Seems like a duck tape and hope it holds for 30 days business to me. read more

They were very communicative, the appointment was booked fast! They had next day availability! The appointment took about 20min total, he came in inspected my furnace, cleaned the filter and made sure it worked properly. It was fast and easy. read more

Hi, Excellent customer service. The tech was very knowledgeable. I really appreciated him explain everything to us as we had many questions. This is only one of the reasons I specifically ask for your company to come back to my home. Hugh 5 to the tech. Darcy/ Lois read more

Excellent Service... on time -- the technicians name was Ismael ... he was Amazing-- he explained everything about the Furnace I feel I finally have a understanding of how it works I recommend AERIFY and Ismael -- they are GREAT !!! read more

I called Aerify to come out and take a look at my AC problems. I need to replace my furnace. They provided me a few very vague estimates, that did not break down the labor and parts costs and did not provide me which make and model of furnace they were even quoting me on. It took me some effort just to get the furnace models and I informed them I wanted to do my own search for a better price on the furnace and needed a quote for the labor. It's been over 2 months now into this hot summer. I guess I just sunk the cost of the diagnostic visit for no reason (supposed to be refundable from work). I wanted to support a small business but they are unresponsive and they know I've requested this detailed estimate that should have been provided that way in the first place. I'm going to have to call up one of the bigger heating and air businesses to get anything done. read more

My unit started leaking out of nowhere and had to call the warranty company. They assigned me Aerify and overall I'm happy with their service. They have a teaching website that activates when the technician is on the way, very useful cause I have to be at work and this way I knew I had to head home. Only thing I didn't like it's that they don't call back when leaving a voicemail, I always had to follow up. read more

VERY DISHONEST COMPANY! Had a home warranty through American Home Shield and when there was a problem with my central A/C unit, they sent Aerify out. While it's true, I had a bad evaporator coil, Aerify sent a quote for repairs; "most of which were unnecessary," according to a friend in the HVAC business for 30+ years. DO NOT TRUST THIS COMPANY, GET MULTIPLE QUOTES! THEY PILE ON REPAIRS TO MAKE $$ FROM UNSUSPECTING DUPES! Aerify and Home Shield will never get my business again. read more

Our a/c broke down in the middle of a summer Sunday in El Cajon, and I figured we were in for a wait. Fortunately First American got us connected to Aerify, and by 10 am on Monday, we had a Wednesday appointment. I'm not totally sure what happened on that fateful first visit, since we were at work and my mother met the repairman. But the unit was on when we got home, so we took it in stride. Unfortunately, when we tried to turn the a/c BACK on Friday afternoon (just after COB), it was dead again! We spent another weekend in the pool, and Aerify was back on the phone with me by 9 am Monday. I worked from home Tuesday afternoon to make sure we got what we needed this time. By the time he left on Tuesday, we had a lovely new control panel, no more short circuiting, all covered under our home warranty. Two weeks later, we're still happily air conditioned (and trying to figure out how to set the new system!). Everyone I spoke to at Aerify was nice and accommodating, and despite the extra sweaty weekend, they got the job done. I'd definitely do business with them again. read more

I am very satisfied with the quality and service the Aerify team was professional, respectful and they did a great job. COVID caused some delay, this company went above and beyond getting the service finished. Thanks to the team. read more

Was assigned Aerify through my home warranty (American Home) and I'm so grateful for finding such a honest and professional HVAC company. From the moment I submitted my claim, I immediately checked the Yelp reviews for Aerify. I can honestly say, they exceeded my overall expectations. Aerify's customer service was professional and respectful. They had flexible scheduling according to my work schedule. On the day of my repair I was notified via text that my technician was 30 minutes away and included a real-time GPS tracking location. My technician (Ismael) arrived early and was very honest and knowledgeable of my A/C issues. My worries of my evaporator going bad was eased when the constant exterior leak (emergency drain) was due to a clog in the main drain. Also, the lack of AC flow into my master bed was due to a broken restrictor plate (which he removed). No markups here and my AC-issues were fixed just like that. I am extremely satisfied with Ismael and Aerify's overall customer service. I highly recommend Aerify for all your HVAC needs. I definitely will be requesting their services again through my home warranty again in the future! read more

I contacted the company for a "tune-up" on my A/C. The home warranty company selected Aerify to do the work. The technician was about 30 mins late but at least he called me to give me heads up. I appreciated the call. They removed the filter and showed me the problem. I was having reduced A/C flow due to excessive dirt on the filter. The only problem I had was I was the one who had to get down and vacuum out the A/C which was a challenge and vacuum, wash, and then dry my reusable filter. My current health problems made doing these tasks difficult. In fairness, I guess the annual A/C cleaning promo did not include learning the filters and cleaning under the A/C closet. My recommendation is to make sure you read the fine print of any special discount offers. The technician was a nice guy and respectful. Not his fault for the parameters of the discount promo. read more

This is an abysmal company. They are unprofessional and do not stand by their work. I had to use them to replace my HVAC through my home warranty company. They had 4 guys in my living room for 9 hours, doing nothing for a significant portion of that, but prohibiting me from leaving or getting anything done. They didn't provide me with any of the paperwork, likely because they installed a different unit than they quoted. They tested it for about a minute before leaving. This was in the late Spring, so it was not until 6 weeks later that I went to use it, and it doesn't turn on for more than 1-2 minutes before shutting off. They refused to come back out, citing only a 30-day warranty on their work on a brand new system! Every HVAC I've spoken to since has been horrified when I tell them my situation. Needless to say, I have litigation pending, but please save yourself the headache of using such a horrible, low-class company. read more

They were able to come quicker than other repair companies and they fixed my broken AC unit for my tenants during the heat wave. They communicated through the whole process, giving me updates when the technician was on his way and then a full explanation of the needed repairs. I was completely satisficed with my repair request. read more

Next day service for appliance repair and was in and out in five minutes; resolved my issue in full, was on time, and very courteous. Highly recommended. Five stars. read more

This is in regards to a service Aerify had to complete via First American Home Warranty. With a wife who was roughly 8 months pregnant at the time, our AC went out in the middle of summer. While the home warranty company dragged their feet and infuriated me, Aerify and their crew helped us work with the situation to have it remedied. Special thanks to Sarah who helped me daily via phone and was very empathetic to our situation. Andrea the manager also helped us, and I can't thank them all enough. I do recommend this company, especially if you can deal with them directly and not via home warranty. read more

This is probably the worst company you can ever come across in the industry. There is a big SCAM going on there, and you should be aware. The lady who answers the phone is rude, incompetent, and has the worst attitude possible. If you still don't believe me, just dial 619-734-9949 and she will answer the phone. That is her and she runs the all show at Aerify. She never tells you her name. I was referred to them through warranty (the Old Republic Home Protection) to fix the heating/AC issues that we have been having. Their Tech came and did a shady/questionable assessment on the issues and sent a huge quote to the Old Republic Home Protection for repair. I was willing to pay the heavy repair costs because that is how much I wanted to get the issue fixed. Today when I called to confirm the appointment which was scheduled for Friday 12/3/21 the lady who answers the phone, told me that they can not perform the services until I pay upfront the full amount. We are talking about $3,500 here that she wanted me to pay upfront before she can confirm an appointment with her Tech team to come over. She insisted that I mail out the check for the full amount before she can schedule an appointment, and I said no, I can not do that since I haven't worked with them in the past, and have a lack of trust sending out payments to a company I don't know. They are never honest. Btw, they charge 2% on all credit card transactions. In my case, it would be ridiculously expensive considering the bill was already $3,500. I asked if she could waive the 2% or at least reduce it by half, and she said, I quote "we are in this business for money and we can't afford to lose money". BEWARE OF THIS AERIFY. COMPLETE SCAM THAT ONLY PUT THEIR INTEREST FIRST, AND CARE LESS ABOUT CONSUMERS. read more

Blew up my a/c compressor. Had home warranty call Aerify to come fix it. They came the same day! Wow! Ismael, the tech, was wonderful, knowledgeable and efficient. Honest and personable. Would strongly recommend if you have a need for a/c repair. read more

Honest, professional, and keep their clients in the loop on all relevant information and installation time frames. Would recommend 100%

Aaron came professionally and respectful. He explained to me what's wrong with our central AC. And did not bs me to nickel and dime me. I give them a thumbs up. read more

Not one star deserved. Worse company ever!!! Had to go through Aerify due to the home warranty. Aerify came out and suggested we needed a new unit, yet failed to check the attic where there was a leakage. I informed them to check the attic and they said they didn't need to and didn't have time. Unit arrives three weeks later and they install it. AC goes out again within two days. Have to wait another two weeks to get an appointment and get them out here. I informed the company that they never checked the attic and they were adamant that they did check the attic. Literally went back and forth that they didn't but apparently the workers lied on the work order that it was checked. They finally come out, check the attic and confirm there was a leak and a part needs to be replaced. Will take 2-3 weeks for part to come in. Fast forward 3 weeks later, part comes in and they install it. Two days later AC goes out again. Two months without AC thanks to Aerify who doesn't Verify that their job is complete. This company is doing this on purpose to charge for every time they come out. Informed the warranty company that I'm done with this company and to put them on their black list. Thinking of taking them to small claims.... read more

I needed some work done on my AC. They provided a free quote and repaired my AC just in time for this heat! I got a total of 4 estimates and Aerify was the most cost and time effective. My AC was fixed in less than 2 days. The lady also was able to get the guy(mechanic? Fixer? ?) to work with around my schedule, THANK YOU! Great customer service! Thank you for answering all my questions!! read more

Professional and easy to work with. Explain things that are easy to understand. Technician take his time inspecting my furnace. Highly recommended. read more

Technician was polite, knowledgeable, and more than willing to share that knowledge. I had a few questions regarding my service that he was quick to answer. Granted, I didn't have a major service; I just had my whole house humidifier re-mounted. Still, would call on them again for any future HVAC needs. read more

Our heater was not kicking on and we were freezing! We reached out to our home warranty company and they said Aerify would be in contact shortly. They called next day and were at our house the next day by 2pm. The thermostat was bad so Israel swapped it out in no time, tested it and we were up and running just like that! So grateful for the quick turn around and the ease of getting our heater fixed! read more

Just called about my NEW A/C that was installed less than 2 years ago. Imagine my surprise when I discovered NO Filter!! they informed me that that is not A part of the "Warranty" service" of which I paid $16,668.00 in co-pay. And the thermostat they installed just 2 years ago is malfunctioning. Yep they quoted me $85.00 and that is on top of the regular maintenance call @$150.00 that I was trying to set up!!! No thank you...NO CUSTOMER SERVICE!!! Lost me as a customer FOREVER!!! read more

Recently our AC went out. We've basically been having problems with the same issue for a couple of years. We did go through our home warranty company. Aerify was able to come out quickly. They were really nice. Most importantly they were able to fix our problem, that others have missed. Hopefully that solves our issues once and for all. They did say if it had problems again they'd come back out, but it hasn't really been hot enough lately too use it much. The whole process was smooth and simple. Thank you read more