We have bee using Sherlock for about four years. We needed a new heater and all new duct work in the attic and they did an amazing job. Last year in the middle of our September heat wave our air quit working. When they came out it took them about two minutes to find the problem and fix it. He suggested we get there service contract, and we did. I am so happy we did, because last week, in this Septembers heat wave, our air quit working again. Because we have the service contract with them they were out the same day. Dwayne found the problem right away and stayed for almost two hours to make sure it was going to work properly. He showed us what the problem was and how to spot it if it were to happen again. I am recommending them and the service contract to my friends. Thank you again Dwayne. read more

Brendon T was thorough and efficient. It was a routine maintenance appointment, but Brendon made some helpful recommendations and offered some great tips. Highly recommend. read more

The company personnel we worked with were very professional and knowledgeable. Luc, the sales rep explained various options and answered our multitude of questions. He arrived promptly and before he left gave us the estimates. The installers, Danny and Billy, arrived on time, worked diligently, and we're very knowledgeable about the product. They were courteous, respectful of leaving the areas worked on in a neat and orderly fashion. Before leaving the premises, they explained how and walked us thru the settings on the thermostat. Also helped to set up the app on my phone so that I can now use my phone to set the thermostat. No need to enter a cold house any longer. A pleasure doing business with this company. Highly recommended read more

Technician, Jared, arrived on time. Evaluated what was going on with our system and gave us some repair options. What was essential vs. what could wait. He fixed the AC in the time he said and all is working well. Jared was friendly and knowledgable. Would definitely recommend Sherlock and Jared! read more

Had another great experience with Sherlock! This time we needed the dryer vent cleaned out. They worked with us in the schedule, arrived on time and finished the job in good time! Definitely recommend Sherlock! read more

They are more diligent than others. We had another company come look at our commercial HVAC unit for the same issue that Sherlock was able to solve. The other company told us they recommended a new unit because our unit was old and on it's last legs. The Sherlock technician, Fred, was very diligent and successfully fixed what the other guys could not figure out. It seems like the other guys didn't even want to take the time to figure it out. Those other guys should stick to plumbing. Sherlock's pricing is reasonable and they do what they say, I had a great experience from the first call and I will be using them for all my HVAC needs. THANKS from the guys at the office! read more

I couldn't get a quote over the phone and was told only the service men know what the prices were ! I just called Atlas Hvac and they were much more helpful and gave me a quote over the phone ! read more

Our heater wasn't working so I turned to Yelp to find a company and Sherlock Heating and Air conditioning had great reviews. Pros: -The company emailed me the technician who was coming out to service the home along with a photograph and bio of him. - The tech who came out, Eddie was a super nice and courteous. Greeted me and introduced himself to me and gave me his business card. Not really a big deal but it was just really nice that he did that right off the back. Just adds to the email of who was coming to my home. - Wore shoe covers in our house (we don't wear shoes in the house) - Fixed the issue - Nice that everything is done electronically (i.e. the techs carry around an iPad) but on the flip side it wasn't easy for Eddie to navigate around their company's software. Not sure if the system was lagging or if they recently switched to iPads. - Gave me an explantation of what needed to be done and the different tiered services (which goes into my con). Cons: - After Eddie saw what needed to be fixed, he pulls up a 5 tiered service level option on his iPad. It's ranked from Gold, silver, bronze, etc... the last tier is called the "bandage" level. Well, the "bandage" level was still $417 and it fixed the issue at hand. Each additional tier upgrade, was a lot more money. I think the Gold was about $1200+. So just to fix the issue at hand, they call it the "bandage" service which doesn't include anything. I asked what the bandage level included and he said just that. To fix the issue. There was no summary of what services were included because it was the basic of the basic. Well shoot. That makes me feel kinda bad. The other options include a lengthy white glove service, which I honestly didn't think was necessary. That part of it just felt very used car salesman tactic. Maybe call it the "basic service" instead of the "bandage service" and include some services or just fluff it up a bit? Make the consumer feel better. haha. For that and the absurd up-sell of the other 4 tiers that cost an arm and an leg, I took a star off the review. But overall my tech, Eddie was super professional and did a great job fixing the issue and it wasn't his fault that he had to show me the different levels of service he has to sell me, it was his job. But he's a great guy and I would use him again. read more

We had both the heating and AC replaced with a Lenox system. The installation team had several issues that we had to flag. We had them come back a second time to fix a few of their mistakes. I selected Sherlock since they were represented at COSTCO. We had to postpone a trip to fix the install issues. The good news is the system seems to be operating fine after the second update. read more

Great service. Very clean, efficient, friendly, knowledgable. Justin from sales was great as well as Tony, Danny and Billy from installation. They installed it 4 days before the promised date and completed in one day. Would refer them in a heartbeat. read more

They are awesome! Very prompt, clean and efficient. They get there when they say they will. I had a new furnace installed and the guys that came out were wonderful. I wouldn't think twice about using them again in the future. read more

Excellent service all around. Called the day before and was able to get a tech out the next morning. Matt came on time and was polite and professional. He got straight to the point and diagnosed my problem...The thermostat was the issue and luckily very easy and cheap to fix. He wasnt pushy to sell us their thermostat since they were kinda expensive. I let him know we would be purchasing one from homedepot. He also went over the service options they had which are all excellent prices and also pointed out some . We will most likely be signing up up for the 2 year agreement. Overall I felt very comfortable with the service and Matt. We will definitely be doing service with Sherlock again! read more

The technicians that worked on our furnace were extremely knowledgeable & professional. Located the needed part in under an hour & had my unit repaired promptly. I've had our a.c. unit serviced in past but never wrote a review, that also was done promptly & professionally. LOVE this company read more

Sherlock Plumbing, Heating and Air replaced our furnace and air conditioner this week. They were very professional and worked very clean. Jesse showed me the duct work on his I-pad from our attic so I could see what was an issue. He fixed the duct work and again showing me the new duct work. He helped me set up my phone app for the Nest Thermostat. He was very helpful. I am very pleased and will definitely have Sherlock help with additional issue if any arise. read more

They installed our néw air condition last year and it was all done top notch. This July 4th weekend it stopped working on a Friday. That night the owner emailed me and assured me it would be taken care of. The next day he came through on his word and fixed it. I was so impressed with the service, espicially on a holiday weekend. read more

Sherlock came through again--they've been our "Go to" HVAC company for over ten years, with unfailingly cheerful and competent office staff and HVAC techs. Tim (Timothy Klint) handled both diagnosis and repair in a professional manner. Highly recommend this company and this tech. Thanks, Tim! Gwen H. read more

Sherlock Plumbing, Heating, and Air were amazing from start to finish. I was interested in getting a Lennox system and used Costco to set me up with a consultation. Sherlock contacted me and sent their sales consultant, Nate, to my house. Nate was professional and knowledgeable. I wanted to add air conditioning to my new system but had limited space on the side of my house. Nate recommended a solution that would involve installing a slimline air conditioner that would meet the building code requirement and pass permit inspection. I then received estimates from several other companies and Sherlock's estimate was the lowest. I contacted Sherlock to do the work and they proceeded to complete all my paperwork online and scheduled my installation to be started in five days. On the day of the installation, a full crew led by Billy showed up to start the project. Billy, Paulo, and the crew were incredible. They were polite, professional, knowledgeable, and hard working. The job was performed to my complete satisfaction and with impeccable workmanship. I will definitely use Sherlock again and recommend them to others for plumbing and heating needs. My compliments to Costco for using Sherlock for their Lennox sales and installation. read more

Neil, Greg & Anthony were all very professional. They all went above & beyond to make sure the issue with my heater was properly taken care of. Greg & Anthony did a great job with the repair I needed and completely cleaned up after their work was complete.i would highly recommend Sherlock. read more

While it's been a while since I've used these guys, I know that they are very professional. The owner is very knowledable and friendly. I have referred them to other people and will continue to do so. read more

Fantastic company! They were extremely professional and courteous. While their pricing was a little more than other companies, they went above and beyond with the service that was provided. I highly recommend them! read more

This review is for my Mom since she does not have a YELP account. Mom (Lena) decided after 40 years she wanted her furnace to be replaced as it was better to be safe than sorry. This was a really nice experience for her. Neil Nath has been very helpful and patient with the entire process. He knew she was not good with the computer and made a special trip for her to sign papers, being both professional and approachable. Our technicians Gregory Goulding and Anthony Torres were very patient in explaining each process, keeping her informed all of the way. They kept the work area clean and were considerate in showing her how everything worked (If you know my mother, you know that this task can take awhile, haha). Everytime she called the office, Geoffrey Cira was always helpful in answering her questions and any concerns she may have. She had a great experience with Sherlock! You can tell that all of their employees take great pride in their job. read more

Sherlock Heating and Air from San Marcos came to my house this past weekend replaced all the old ducting, added ducts to two bathrooms and the den, installed the new furnace and thermostat, completing the job beautifully in less than two days. They were knowledgeable and got the job done to my satisfaction. They were punctual, courteous, hard working and neat, I feel so lucky I discovered them at the Carlsbad Street Fair and thank goodness they told me they would come to Chula Vista, their communication was excellent, letting me know when they were on their way, keeping me informed of their progress, cleaning up as if they were never there. I highly recommend them, they were amazing. I plan to get my A/C installed before spring by Sherlock as well. read more

Sherlock was awesome. Stellar service and stellar product. We had five quotes and by far this one was the best price and quality.

Jeff and Eric just left after tuning up my air conditioning unit and I must say that it is a pleasure to do business with Sherlock. Jeff and Eric are very knowledgeable and polite , top notch guys. Thank you. From another satisfied customer. Emery and Marie Montag . read more

Thank you Jesse, Victor and Ruben who installed our new furnace and AC. Our house is perfectly cool now. You were so professional and left our home clean. Great service. Thanks Nate too, for picking out the right personalized HVAC system, and walking us through it. We're very happy. read more

Nick Colantuono came out to service my system. He was professional and knowledgeable. He had high end quality test equipment. I have much experience with AC, being EPA certified myself as well as facilities experience. So if you need a good AC company give them a call and if available ask for Nick! read more

Sherlock HVAC is way overpriced! I called them to get a quote on changing the capacitor in my central air conditioner. (A bad capacitor is a VERY COMMON problem. The symptoms are fan blade will not spin and motor hums or buzzes.) The capacitor costs $29 and can be replaced in approx. 15 minutes or less. (I know this because I ended up replacing it myself.) Sherlock informed me that the bill to change my capacitor would be a whopping $275 ! That's right. Sherlock wanted $250.00 profit for 15 minutes work. My Doctor gets $250 per hour while Sherlock expects to get $1,000 per hour. LOL I don't think so. Moral of story is. If your AC goes out and the fan won't spin and just hums or buzzes, it's most probably a bad capacitor which can be easily changed BY YOU for under $30. Watch a YouTube video on changing the capacitor on a central air conditioner. It's easy! read more

Sherlock installed a new furnace and A/C unit in my home this week. The two installers, JR & Alfredo were excellent. They answered all my questions and did a top notch job on the installation. I was also impressed that our Sales Rep, Justin stopped by during the install. Would definitely recommend Sherlock to friends & neighbors. read more

Bought a Yelp offer for these guys after reading all the positive reviews. As advertised, they are courteous, prompt, professional and respectful. Their service tech showed up on time to do a routine AC check on my unit. He crawled up into the attic and checked the furnace, and then did the AC check. They sold me on adding a 2nd drain pan to my furnace in the attic as a preventative measure. The service was $199, they gave me 15% off. One thing I didn't do because I was in a hurry was really question the fee on the breakdown - normally I'd ask what the part cost for the pan was and then breakdown the time it takes and figure out the labor rate. If I could give Yelpers any suggestions on that it would be to ask those questions of any contractor. However, I don't view that as a negative, merely something I forgot to do. The technician also took every opportunity to ask about everything with the AC including the thermometer, and make recommendations on brands we should consider for when things break in the future. They also tried to sell me on the yearly maintenance, contract, something I chose not to do - however they were not pushy about it and very courteous when explaining the benefit vs cost ratio. It's hard to find good contractors for around the house work, and I would definitely recommend the company and staff at Sherlock for their courtesy, speed, and professionalism. Oh and by the way - Yelp Deals rock - save some money by purchasing the Yelp Deal before you call. I got the standard service of $89 for only $59 with Yelp, worth every penny. read more

I had Matt come out to work on our vents and take care of some cleaning because my wife has had some allergy issues. Sherlock heating and Air were fast and very efficient. I also know Bob Goode one of the field supervisors and he really takes care of his clients. The entire staff is professional, affordable and proficient. read more

I had this noisy furnace that blasted into my family room so loudly that nobody wanted to to be in there. They installed the intake vent in another room. The difference is amazing...so much quieter. They also checked the air conditioner and repaired some unknown problems. Nice people to work with. I might add they came recommended by a competitor that said they could not even do that type of work. read more

This review is long overdo, but Yelp didn't exist way back when! It was summertime in Murrieta and my A.C. went out just as I was heading to bed. Within a couple hours my condo heated up to 90+ degrees. It was a rough night! I contacted Sherlock Heating and Air the next morning. They came up and got it working again. I was impressed with the customer service, their ability to diagnose and fix the problem, and the price. read more

After days/weeks of researching and getting mutiple estimates on replacing both my furnace and AC unit. A huge investment for me so I wanted to make sure I was going to receive quality units and most importantly professional installation. After my first intial meeting with Joe who was very patient in taking the time to educate me on the various tons/seers etc LOl I'm now an expert :) and can talk the lingo, to Dustin who answered my 101 questions and honored my requests, to Samantha who worked around my schedule. Tyler and and Eric arrived on time for the installation were very professional and courteous asked if I had any questions or concerns... (they were also very kind to my dog so that kinda says it all JK) I have to mention Jeff who who took care of a small hicup with ease and no charge to me :). I would recommend Sherlock as all the staff I had interaction with were just awesome and I Thank you all very much! Ps I love my Nest Thermostat Since everything is brand new I willl have to keep you posted on how the units work through the next year. read more

Review of Mom's furnace replacement by Sherlock Heating and AC. *Site Inspection and Proposal* Trever and a partner came out for the site inspection to replace my mother's 32-year-old furnace. This took about an hour, including discussions of different furnace options and manufacturers, and replacing 50-year-old duct work with asbestos insulation. They went back to their office, put together a proposal, and got it out to me. *Actual Installation Process* This was marred by a work crew who called in sick on Monday morning, after the MLK holiday. This set the installation back by 1/2 day, and resulted in me needing to stay at Mom's house an extra day, through Wednesday. Sherlock called at 7:30 Monday morning to let me know. They were finally able to get a crew out by 1pm. I think the original expectation was that they could finish in a solid 2-day window, but it ended up spilling over into the 3rd day, which affected my schedule since I live about 57 miles north and had planned to go home Tuesday evening and return on Thursday. The furnace and duct work was completed around noon on Wednesday. The duct pressure inspector showed up Thursday and pronounced it good. I scheduled the city inspector to come out about a week later. He glanced at the new furnace, saw the Sherlock name on it, and breezed right through the inspection. He seems to hold this company's workmanship in high standing. *Customer Service* Sherlock was proactive in making sure that I knew what was going on and what the next steps should be. They helped with the scheduling the duct pressure inspection and with information for scheduling the city inspection. They also offered the loan of a ladder for the city inspector so he could look at the roof - Mom didn't have one. *Overall* - This was a well-planned and well-executed process from beginning to end, except for the initial installation team's Monday morning illness. I do understand that employers cannot always control this. - Total time - 3 days for furnace and duct work, 1 day scheduled for a vent pressure check (less than 2 hours actual time), and one day scheduled for the city inspection (about 20 minutes total time). - FWIW, the Sherlock-branded furnaces are manufactured by Goodman Air Conditioning and Heating. Goodman seems to have a wide range of products, all made in the USA, and they seem to have good warranties. And yes, I *am* partial to buying American. - Sherlock is not the low-cost leader. However, the whole experience went well (except for the sick crew) and the new furnace is doing it's job for my mother. If the house is sold, I will expect no fallout related to the work done. And at the end of the day, that's what I want. No issues. I would use Sherlock again if the need arose, and will likely recommend it to others in the North County area. read more

We had an A/C unit and new furnace installed in our home in the Shadowridge area of Vista. Justin, our sales rep, and his team were a joy to work with. He came over and "house sat" when I had to run an errant during our installation. Everything is working great. Our new units run quiet and efficiently. We're already saving money on our utilities. read more

Sherlock heating and air is top notch. I deal with Bob Goode and he really takes care of me. I asked him for a piece of tin and he had it to me in no time and no questions as to why I needed a random piece of tin. I highly recommend Sherlock Heating and Air read more

Our A/C was installed a few years ago by Sherlock. Today, the digital thermostat panel went blank, and our TV stopped working. A circuit breaker was tripped. I called to see if they could figure out why the thermostat was tripping the circuit, or disconnect it until the scheduled Friday appt., so we could watch TV. Matt from Sherlock came out to tell me how to do that, as he was in the area. He decided to investigate a little, as there was no power at all to the furnace, not just the thermostat. After a lot of investigating, he heard a "pop", and found an outlet in our living room was damaged and smelled like it had burned. He said he could fix it, but would need to move it a little, as there was no "give" in the wire. After he cut in to the wall, he discovered wet insulation. He then went to the other side of the wall, which is in the garage, and cut in and found a leaky copper pipe, which was running down the wire and causing the problem. Needless to say, Matt probably saved us from our house catching fire! What was supposed to be a quick fix until Friday turned into a 5+ hr. job, fixing the leaky pipe, fixing the electrical, and getting us back up and running with only a few holes to be patched and painted. Matt went above and beyond, and we are really grateful to him for everything, and would recommend this company to anyone! They are extremely honest and reliable. read more

I'm a do it yourself guy, but when my air conditioning went out during our recent hot spell I only succeeded in making a hole in my ceiling as I crawled into my roof to get to my furnace. I spoke with Aaron Sherlock and he sent Matt to fix my issue. Matt found that my furnace had blown a fuse, fixed it in short order and was on his way. Nice to have the AC back. Thanks guys. read more

I thought I did a review but can't find it. I have been very pleased with Sherlock. I called for a tune up and wanted to use the previous worker because he was that good. No luck there. They sent Mike Young instead. He was fantastic. Kudos to Sherlock for hiring good competent people. I will be asking for Mike next time. read more

Sherlock did a great job repairing my raised foundation air duct but I had to ding them for 3 reasons: 1) They were an hour late getting to my house. They were supposed to be there at 8am and didn't arrive until after 9am. The tech apologized saying they got their wires crossed. So, that's ok, but then 2) He tried to upsell me on having extra work done instead of simply doing the repair that I requested. This added at least another hour on to the visit. Finally, 3) They were supposed to send me pictures along with the receipt and after I called requesting a receipt, there were no pictures, so I had to follow up once more and yes, they did get the pictures to me. Both of the guys they sent out were very professional and super nice and quality of work was excellent. Just wish it hadn't taken a 3-4 hour chunk out of my day. read more