Very pleased with our new heater and air conditioner installation by Sherlock Plumbing and Heating. Everyone involved with the process has been very helpful, knowledgeable and courteous. Today, Dominic came out to make a VIP Safety check and to answer any questions or concerns we might have. He was great...showed us more options on how to use our Nest thermostat. Thank you Sherlock for having exceptional employees and doing a great job. read more

There's no option for zero stars!! Do not use Sherlock heating and air if you want a working AC in San Diego, CA. I purchased my new really expensive AC unit in September 2018. May 2020 and it completely stopped working. I called Sherlock for a technician to come out on 5/9. They scheduled someone to come out on May 11th stating they couldn't come out on the same day even though I informed them the system was not cooling and it was a priority call as my husband and I are both essential employees and it is extremely difficult to take any time off right now with Covid. They still refused. The tech showed up on 5/11 and did some trouble shooting, stated he fixed it. About 10 minutes after he left, the same warning needing a thermostat sensor came back on the panel. I called them back and informed them what the warning was and to have the tech bring out a new panel and thermostat. The tech came out on 5/15... I was hopeful since they actually sent out a seasoned tech. This technician came out and stated we needed a new mother board. He stated he would order the part and it should arrive on 5/18. I never heard back for over a week! I finally called them to see what the status was. They said the part hadn't arrived yet. Ridiculous!!!!! On the 3rd visit which took place on 5/27 the same technician came back and stated he ordered the WRONG PART!!! So much for being seasoned and knowing what you're doing. So we had to wait yet another week! Today 6/6 is visit #4. After the tech was here for 2.5 hours it's still not fixed!!!! Stating there's an issue with the thermostat and that yet another technician would have to come out next week! This is approximately 1 month and still no AC when temps are supposed to be in the 90s this coming week. Not Happy, they are not listening when I informed them from the beginning the issue was a thermostat sensor. read more

Recently moved into a new home. Wanted to make sure my heating and air conditioner were in top working order before winter. Last owner had a "Sherlock Heating and Air " sticker on the equipment. So, I called for a service maintenance. Dominic came today, and I certainly am glad I called. If all of Sherlock's employees are as professional and knowledgeable as Dominic, it truly is a 5 star company. read more

This company is very professional and Neil is awesome to work with. Great follow up without being pushy, presented multiple options for a complete HVAC system and explained the differences in detail. I highly recommend that you get Sherlock in the mix for HVAC install, repair and the other services they offer! read more

Eddie! HE IS THE MAN! It's the first day of Summer we're dying over here in Escondido. Our AC wasn't working and we just couldn't understand why since it was practically brand new and we only turned it on a handful of times. We ended up calling Sherlock Heating and AC and they sent Eddie over to us. Someone give this man an award because he found the problem (which was so stupid) super fast and was in and out of here in record time. There was no BS and he cut right to it. This was such a nice experience because he took the time to help me understand what was wrong, why it wasn't working and then how he fixed it. Great service and such a friendly guy! Please call this company this Summer because I know there's going to be a lot of AC problems. read more

Called Sherlock to help with my Rannai tankless water heater, which was not heating, and beeping and giving me an "error code 11". Tech arrived and was not familiar with error code 11 and basically ignored it...fiddled with the water valves and then said I needed a new water pressure regulator (pressure was high at 100 psi). However he never tried to adjust the installed regulator and went straight in with a new install. I realized after the install, my regulator was set at full pressure...thus could have been adjusted. We'll never now... Meanwhile...no change with my intermittent error code 11. Tech said he wanted to replace a corroded valve...then left saying he'd look it up and see if he could get one. And left....so...basically ignoring the self diagnosis code 11! Havn't heard from him or Sherlock since...so I'm giving up. So...after some research (and calling Rannai), code 11 is a gas igniter issue, which is the result of a few things. I called another plumbing company and told them my error code. They said: "OK. That's an igniter issue. We can clean and dust the gas inlets and fan to ensure a good supply, and clean the burner heads. Well also check the igniter itself. Also, we may need to do a scale wash and flush". Bam. Night and day. Will not let Sherlock near this system at this point. They don't know what to do. And they didn't do any diligence on fault diagnosis. The internet is a powerful resource! Even when the service center is shut. read more

Duct system was over 30 years old. Spoke with Nate and got a great quote. Guys came out the next day led by Dylin (7 altogether) and got the job done. They were friendly, clean, thorough and worked extremely well together as a team. Couldn't be happier with cost, work and timing. Definitely recommend Sherlock if you need anything in their line of work. read more

We've been unsuccessfully trying to get a detailed breakdown (parts and labor) for our A/C repair invoice of $359.24. There is no cost breakdown in the invoice, only the single amount of $359.24. We've messaged them through their contact page, emailed, and called. No response except for the switchboard operator telling us that he didn't think it was their policy to provide that information, but would forward our request to a supervisor. Our A/C stopped working on one of the hottest days of the summer. After an internet search, we called Sherlock based on their reviews. A technician came out five days later - I guess the heat filled their schedule. He inspected the A/C and told us we needed a new capacitor. He had the part with him and repaired the A/C. The air conditioner was working again. The total time he spent at our house was less than an hour. The technician said he charged us half price for the capacitor kit - which was $80 retail online, which could mean that labor was over $300 per hour. The technician was professional, explained the repair, and gave us an accurate estimate for the cost, which we agreed to in the "heat of the moment". Jodi Selene read more

Wish I could give them 0 stars bc you can't get any service. Why would you close on the weekends? Unfortunately, my landlord has a contract with them for repairs. What good is the contract if you can't get any to come to the house when things are broken? PS They were here in May (3 months ago) and didn't charge the AC to make sure it would work through the summer. Thanks for nothing. Update to review: Due solely to receiving a poor review, they sent someone to the house to fix the ac. On the way out, they asked me to change my review. What happened to customer service for customer service sake? I rely heavily on reviews bc we move every couple years. If there's not truth in reviews, customers can be led astray. Personally, I wouldn't sign a service contract with this company. It seems from their current operating hours, lack of availability and response on this review, they may have signed up with a few too many customers. Thankfully, Fred was able to get the ac working rather quickly and was very polite. read more

I had this guys out for a quote, and they are VERY nice and professional but EXPENSIVE. Do yourself a favor and shop around. read more

Great experience from beginning to the end. Very pleased with the whole process of getting a new heating and air conditioning unit. Highly recommend Sherlock! read more

They fixed my ac quickly and efficiently. They were friendly and quick with their services. I found the cost to be good and signed up for their vip program so I get a free service next time. I had an issue and they followed up immediately and got it taken care of. An honest and hardworking company. read more

So totally satisfied with the install team today! Jesse, Phil and Ricardo were efficient, very professional, driven, super helpful: they were pretty much awesome! We are so happy with our newly installed A/C and furnace! Curtis, our initial contact and consultant even came to check in on us to answer any additional questions. Jesse was a trove of knowledge once everything was in place. Fantastic service from Sherlock Heating and Air Conditioning! We went through Costco which has a fair deal with this company. Good financing too. read more

Amazing job, came fast and friendly service. Would always recommend them to friends and my dear family.

Live at the beach, never thought I would need A/C but the past few years have been difficult without it. I reached out to several heating/air companies for guidance and quotes. I was visited by Alex from Sherlock and after a lot of time in my attic he said he had some ideas . 3 proposals from Sherlock using different equipment and at different price points, everybody loves choices right? Once we selected a plan, they were immediatly to work, finishing in 1.5 days. Great job, great guys, great company! Ed read more

Wesley was awesome! Super knowledgeable and got the job done well. He installed a new toilet and replaced our water regulator. This is now my second time going with Sherlock (first time was new hvac system) and I will continue to do so in the future for any hvac and plumbing needs. Thanks Wesley! read more

On 10/15/2021, I had a heating unit I purchased from Sherlock Plumbing & Heating & Air installed. The installer, B. Martinez, is a true professional. He showed up on time and did an outstanding job. He was working by himself and was able to complete the job in under six hours. Before he started, he covered the floor with a drop cloth and went to work. After the installation was complete, he explained to me how the heater worked. He cleaned up the hallway, thanked me, and was on his way. read more

We recently purchased a 100-year-old house in South Park, and amazingly the only heating the home had was a single gas wall heater. With old single-pane windows and no insulation, needless to say the wall heater did little to heat up the house. Not sure how previous residents over a 100-year-span got through the winters -- yes, this is San Diego, but it gets plenty cold here when you don't have adequate heating. We met Bob Goode from Sherlock at a home & garden show, and arranged for him and 4 other companies to come out and bid on installing a furnace and duct work. Bob was very professional, courteous and patient from the get-go, and we got a good vibe about Sherlock, but did our due diligence by getting multiple bids. In the end, we followed our gut and hired Sherlock. Cost-wise, they were on the lower middle end of the range of bids we got, and by far seemed the most professional. And from all of our research, it seemed the conventional wisdom was to choose based on the company doing the installation, rather than based on the furnace brand. Matt and Anthony did the installation, which involved delicately cutting holes in our 100-year-old plaster ceiling, installing the duct work and vents, and installing the furnace (including connection of gas line) in our attic. Like Bob, the installers were professional and courteous, and also respectful of our home. Unfortunately, the work left a layer of plaster dust all over every surface in the house; this was to be expected, but had they advised us of this in advance, my wife would have left the house for the two days they were working. To their credit, though, the company offered to send out a maid service at their cost to clean up the dust. (And also, the installers did clean up after themselves in general.) There were a couple of minor things that required follow-up visits, but they were very responsive and accommodating about taking care of those things. We're first-time homebuyers, so felt somewhat like we were making a blind choice with hiring an HVAC contractor. But now that that's behind us, we highly recommend Sherlock to anyone needing such a service provider; and we'll be calling them back if we decide to install A/C, or if we have any service needs in the future. Thanks for the great service experience, guys! read more

Watch out, these guys charge to estimate. Had to pay $375 for them to tell me I needed a new AC. Then their estimate ended being twice as much as the guys I ended up using. The guys I ended up using didn't charge me for estimating. Felt ripped off with Sherlock. Addendum: The owner of the company brought to my attention I overlooked the lesser option estimate. He was very nice and professional and seemed to take pride in his business. While they are still a bit more expensive then the vendor I ended up using, I now no longer think they are over charging but rather this is premium service company. read more

I am NOT at all satisfied with this company. Poor customer service, lying to customers about service time frames and not following up with customer even after appointment time came and went without a tech showing up or even a courtesy call. I do NOT recommend them as a reliable, trust worthy company. Buyer beware!! read more

These guys are simply awesome from start to finish. I feel so lucky that I came across them on yelp as I had Sears & ASI come to my house for quotes and they were both mediocre @ best. ASI wouldn't call me back after calling them 3 times and Sears was ok but the they weren't even close to as thorough as Sherlock was. Bottom line is that these guys @ Sherlock were top notch from start to finish and I had the most thorough consult out of anyone I've spoken with in regards to my hvac. They went over everything from thermostat options to air filtration options etc. They were here when they said they were going to be, called a day before to remind me of my appointment and even worked with me on their initial price quote. They also went above and beyond and did everything from dry wall repair to caulking and offered to paint the spot where my old thermostat was. I would highly, highly recommend them. read more

Sherlock installed a new Fujitsu heating and air system 6 years ago for me, I had some recent issues with the service I received, however I would like to thank them for resolving any issues in a very timely and professional manner. read more

I want to share with anyone reading this review about experiences I have had with Sherlock Heating and Air. Let me begin by saying that all of their technicians are respectful and pleasant. A few years ago the company installed mini-split air conditioning systems in our home to the cost of many thousands. Recently, when the one of the systems stopped working I was told, by a Sherlock technician, that the system they installed was inferior and the inferior system would now cost me $4500 to replace a solenoid on the entire system. This experience was followed by Sherlock plumbers replacing 3 flaps in 3 toilet tanks, cost was $600. A water purifying system under our kitchen sink, I was told would need 4 filters changed every 6 months. I thought I could change them and agreed to the installation. I realized that it was more complicated than originally thought. Yesterday one of their technicians told me the cost would be $1100---every 6 months! After complaining about that cost the technician quoted a price of $387. I was shocked!! Do you think $673 would have been returned to me if I had been stupid enough to agree? If you do not mind grossly overpaying, call Sherlock Heating and Air. read more

Everyone at Sherlock plumbing and heating was very professional and courteous. Tyler explained everything really well and Eric was very knowledgeable about our heater system. We plan to replace our air conditioner in the future and will be calling them. read more

We were very impressed with our service from Sherlock. We had a 20 yr old heater and no A/C. We decided it was time to get A/C and knew getting a heater was probably a good idea as well. Justin took the time to really listen to our needs and discuss all our options. We felt no pressure about our decisions and ended up feeling very confident with them. Billy and Tyler did a phenomenal job installing the units. What was supposed to be a 2 day job they completed in 1. Everything is working great. They have a great warranty and customer service as well. We look forward to working with them for servicing/maintenance in the future and highly recommend them! read more

We had an air conditioner/ furnace installed today and everything went perfect. Nick and Jeff provided us with exceptional service with our new Lennox System. We would highly recommend them should you need a system for your home, contact Nick for a home assessment of your system needs. We believe you will be highly satisfied that you did. read more

I recently needed to replace my way-overdue HVAC at my condo. I got four estimates from firms, including Sherlock (who were participating through a Costco/Lennox program.) Alex Stott provided an excellent review of my system, asked me questions to refine his assessment of my needs, and gave me an estimate for three different levels of system. Each level explained in detail what would be provided. Moreover, of the four firms that came out to bid the job, only Sherlock recognized and included replacement of the 35+-year old refrigerant lines. I agreed, and they had an opening to do the work this past Friday. Right on time, Jeff and Bill showed up to begin the work. It was a long day for both of them, assisted by Alex and Travis, but the resulting installation was very impressive. I'm thrilled with their service and the new heat pump system, and glad I made the right choice in selecting Sherlock to do the work. read more

Just got our new A/C in time for the summer. We had Justin come to our home last year and decided to wait and see how the summer went. It was a hot summer. Our babies room seems to be the hottest room in the house. We bought a portable window unit at Lowes for $350.00 it ran all the time and didn't really seem to control the temperature in the room just fight it. So after last week hot snap we made the call to Justin and he was happy to help. There was an opening in the schedule and we pulled the trigger at a great price! The installers were awesome. They were on time, clean, respectful and professional. Highly recommend Sherlock!! read more

Jonny arrived on time and was very pleasant and professional. He was going to provide an estimate to replace a broken sump pump, but after evaluating it he ended up repairing the existing unit, saving us hundreds of dollars. Would highly recommend and will definitely use them again! read more

I had Billy and Alfredo come to home today to install my new mini split system to my upstairs. From the sales person to the installers, this is a first class business and I would use them for any of my heating and cooling needs. I found them through Costco and they are top notch!!! read more

I wanted to personally thank Richard Squires for making our experience with Sherlock Air so seamless from start to finish. We had many quotes in the months leading up to our install. None of them really seemed to address all of our wishes with confidence not to mention the prices were really high. My husband & I decided to get one more quote and WOW we are so glad we did!!! Richard was a pleasure to work with and his install team all leaders in their own expertise did not disappoint! This company delivered in every area you would want form a contractor. Friendly, Priced right, On Time every time, Kept job site clean, They listened to our ideas and were extremely accommodating. We are now enjoying a new energy efficient HVCC system and we are very comfortable in our home. Thank you all for such great service and such a great value. I would not hesitate to refer you to my friends, family and neighbors! Well done. So glad we could support a local business. We are very happy. read more

Thanks! So happy I chose your company for my HVAC needs! From the bottom up: superb reliability, meticulous and quality craftsmanship installation! Awesome follow up! Kudos to your entire crew Curtis, Tyler, Eric, and Greg. BTW: my job required extra engineering and creative design.......These guys are good, and they really like who they work for! Go Sherlock's!! All the best for success with your family business! Respectfully Pat read more

Heat is restored! An appointment was scheduled on 12/15 for the following day which was a Friday. The technician, Will, arrived on time and quickly diagnosed the issue which required a special order part, with delivery expected the next week. I was notified Monday afternoon that the part had arrived and the technician was scheduled for Tuesday am. My scheduled appointment was delayed due to a technician out sick but the office staff quickly scheduled another tech, Cody, who arrived a couple of hours later, The part when unpackaged was found to be broken. Fortunately, they had ordered a duplicate. Cody was back in 30 minutes and fixed the furnace within a few minutes. There was an issue where my $50 deposit paid on the first visit was not applied to my account correctly by the office, which I was notified of on Monday. I confirmed that my payment was processed on 12/16 and paid, although Sherlock had no record. I think they have sorted this out. The team's service was professional and courteous. Thank you, Will, Cody, Jasmine, Bob, and Ali! read more

I first met Arron when I was looking to replace my furance and Air Conditioner he was very knowledgeable and polite. I could tell immediately that he was not a high pressure sales guy or to push me into a system I really didn't need just because it cost more. Just the opposite is true. He really took the time to explain the systems and energy cost on the three choices he gave me and the write up on each which helped make my decision so much easier. I was extremely impressed with all the workers he sent out to the house to do the work they worked hard and were helpful and professional. Being a single lady and worried about being taken advantage of by contractors these days it's nice to know that I DON'T have to worry about this with Sherlock Heating and Air. Aaron is an honest man and runs a company that truly listens and cares about his customers. His workers seem to be as dedicated and honest as he is and I would and do recommend him and his company to anyone! Thank you Sherlock for being one of the good guys! Rhonda Cagle read more

Great job. Nick was nice, professional and competent. Fixed the problem in a few minutes. I like the reminder call the day before, the call prior to service arrival (within 1-2 hours) and check out on the ipad. Overall very pleased. Thanks! read more

Called Sherlock on Monday 3/26/18 and spoke with Jessica. I had an issue with my new thermostat and a blown fuse. Jessica provided excellent customer service over the phone and was able to get me set up with a technician the same day. The technician who name is Jared came over and had a very friendly demeanor. Jared was able to quickly assess the situation and provided the cost of repair upfront before any work began. Jared is very knowledgable is his craft and was able to explain details about the situation to someone who has minimal knowledge regarding HVAC issues. All work completed was accomplished in a clean and timely manner. Sherlock Heating & Air Conditioning will be my first call if any future issues arise. Thank you Jessica and Jared for providing an excellent customer experience! read more

It was Fall, cold weather approaching and I wanted to have my forced air heater checked before I fired it up. I had an early afternoon appointment and the technician arrived around 6:00. I understand that this happens, especially considering the time of year. I called a couple of times to get updates and they were very helpful with giving me the updates requested. By the time the technician arrived,​ it was getting dark. I am sure he was busy all day, but his attitude was very friendly. He checked my furnace and all was fine, old, but fine. It would last a few more years. Good news. read more

If you wanna stay outa the heat, then make sure you use only Sherlock! Our experience with Sherlock has been second to none... About 6 weeks ago we commenced the get quotes / estimates to replace our dead old HVAC unit. Funnily enough I solicited 8 vendors, of these only 4 took the time to get involved in our quest. I have to say that Alex Stott, the companies field agent and expert really knows his product. Better yet he takes the time to explain everything so even a foody person like me ultimately understands. Alex took the time to properly match our needs, to the equipment and budget we could entertain. Everything was spelled out in black and white. Additionally the 2 servicement that did our install, Paul and Vince were exceptional at their jobs and majorily customer service centric. Everything has gone to plan. Thereby I will always refer potentials to this company and we will always call on them first. Thank-you, a major KUDOS to this company - keep it up and get others to follow suit! read more

Nick Colantuono did a great job for us ! Thank you.for your timely resolution and good customer service

I had an emergency leak on December 23. It was difficult to find anyone to come out two days before Christmas! Sherlock Plumbing sent Greg out and he found my leak quickly and easily. He was efficient, wore a mask, protective foot wear and cleaned everything up. I was so happy with the service! I will definitely use them again. read more