Sherlock is the best customer service around! They started servicing our previous unit and they have always given us the best customer service. They are very professional and when it came down for us to make the decision of buying a new unit, We looked around and We decided to purchase our unit with them and the experience was great! EVERYONE in the company are super nice, knowlegable and helpful! They have many options to fit your needs and budget. The sales person makes a full assessment of your home size, your budget and hears what you want, to give you different options to choose from that meet your needs, after you make the decision on the unit, the installation crew are also very professional nice and get it installed quick! The follow up is also amazing they are so organized on their paperwork (you might need city permits and you need to have everything done on code) they give you a step-by-step guide and they are there to support you and to answer all your questions! Another thing that is awesome is that the people that works for the company seem to be very happy to be there and to me that says a lot about the company and all the work and effort they all put in from the moment they answer the phone for a simple service appointment all the way to make sure you get the best unit you need. I highly recommend this company and I wish there were more companies like this around! read more

During the last heat wave, our air conditioning went out. I called 7 local companies. Sherlock Plumbing and Heating was one of only 2 who returned my call. Nick Colantuono came out and quickly diagnosed and fixed the problem. He explained that even though our units are older they are still good units, and we should keep them working. He gave me maintenance tips as he worked. We ended up purchasing a maintenance service because the company was so helpful. In addition to being knowledgeable, Nick was really friendly. The poodle we are dog sitting barks at everyone. He fell in love with Nick and quieted right down. Thanks Nick for cooling us off before the next heat wave. read more

The person who I spoke with over the phone was very helpful and let me know their rates (very reasonable). They called to follow up the day before and the technician they sent was very professional and knowledgeable. The tech even checked that my system was up to code and resolved an issue I knew nothing about. Highly recommended. read more

Where do we even begin with this review.... We have an old home. We needed an entirely new heat pump/AC unit, new duct work etc installed. Several companies told us that it was "impossible" to do the job. We had Sherlock come out for first a repair - Jared, who did an amazing job, and told us it was possible to do the needed new install work. After being so happy with his work for us we called Sherlock again about a quote for a new unit. Then our salesperson Justin came out, who was incredibly helpful and managed to get us on the schedule quickly. Finally our install team ... Alfredo & Jojo. AMAZING. In the process of renovating our house they have been my very favorite contractors here. For so many reasons. They immediately introduced themselves to me, shook my hands, smiled. They were so wonderful to have working in our home. Polite, honest, hardworking, EXCITED for the excellent work they were doing for us and obviously proud of what they do. The job took 3 days, and in 3 days I have never been so happy to spend that much money. It was SO WORTH IT. I can't say enough good things about every single person at the company. We have an amazing, energy efficient, state of the art new system, and to all those other companies who said it was impossible .. I assure you it was possible, and it was done by the very best company around. Please, don't look further .. hire them. You will NEVER regret it. read more

Jared from Sherlock Plumbing Heating & Air is nothing less than outstanding. My HVAC was not cooling at all and honestly really just needs to be replaced. However, Jared was able to get it working again for the time being. He then spent a significant amount of time consulting me on the best options to replace my system. I'm more than satisfied that Jared and Sherlock have my best interest in mind and I feel confident my new system will exceed my expectations. I'm now excited about getting a new system and really looking for ward to it. read more

AC worked great for the one week that we need it this year. We'll be ready next summer though!

Nick just left my place after servicing my HVAC. He was super nice and took pride in his work. I would recommend asking for Nick when you make your appointment. read more

Jonathan, your technician, showed up right on time, friendly and helpful -- and wearing a mask. He listened well to our concerns and completely addressed (and fixed) our problems -- including some that would have caused damage down the line. We're very happy with the work he did and the price seemed fair. In fact, we were so impressed with his knowledge and service, we signed up for your loyalty club and plan to use you exclusively for heating and air conditioning in the future. We'd be happy if Jonathan was our service tech every time. read more

Just want to say how impressed I am with Sherlock Plumbing, Heating and Air. Our water heater exploded last night which left us with no water. Aaron Sherlock and Jeff Thomas rearranged their preset schedule to help us. Oscar Frigon, their plumbing expert came out, removed the old water heater, replaced it with a new one, added an expansion tank and was done within a couple hours. He was professional, knowledgeable, personable and followed Covid precautionary guidelines. He explained the entire system to me before leaving. Thank you Oscar and the Sherlock team. read more

Sherlock, and especially Jared are wonderful. Polite, professional, and prompt!!!!! We called this morning with a completely non-functional A/C and it is hot. We were lucky and caught a cancellation. What could have turned out to be a hot and uncomfortable wait turned into a nice visit with Jared while he got us up and running read more

Sherlock HVAC is the most well run company I have worked with in the service area. It is a company that is dedicated to bringing the best service possible to their clients; a company with values. It is well represented by it's employees and Jared is no exception. His knowledge of heating and air conditioning is exemplary. He works with enthusiasm, determined to find a solution to the problem. His honesty and inter-personal skills are excellent and he is ever mindful of the sensitivity to financial concerns. He worked tirelessly in the heat to repair a botched job from the previous installer. I highly recommend both the company and Jared to anyone in need of a very sharp diagnosis to a heating and air conditioning problem. He is the best! Even the dog liked him! read more

This Company is awesome. I was referred to them by a neighbor who is also very pleased and has used them for years. Everyone from the sales person to the phone staff to the men who did the work were so nice and respectful. I had minisplits installed in my small beach cottage. They are working great. They cleaned up everything after they worked and it was like magicians or elves who had been here and installed the air-conditioning. Even the drywall workers repaired the walls, matched the paint and left no trace. This was right in the middle of a heatwave and so welcome. read more

I said a prayer that I hope I get a good technician to fix my A/C and my prayer was answered. We are of the same Siciliano heritage and he did an excellent job at a great price, thanks Nick read more

Just got my heating & air installed by Sherlock. They did a great job. Justin is awesome.

I want to express what a professional and efficient job Josh and Billy did at my home. They both went above and beyond to accomplish the task. They are an asset to your business! read more

The technician did a good job and was very professional. The pricing was a little confusing, but I will chalk that up to poor communication and not being deceptive. read more

Came out to inspect 2 AC units after the units cleared the first round of property inspections during an escrow. When the guys from this company showed up, they turned the unit on, and as soon as they did, it started emitting a weird smell in the air. It was working fine the day before, with no smell whatsoever. They claimed we needed a new condenser, which would have cost $7,000. Well, that seemed odd. We got a second opinion, and what do you know? The smell was gone and the unit works perfectly. Beware of this company!! read more

I called Sherlock plumbing heating and air, I had a two week wait but it was worth it ! Jared S. was our technician, he was professional and went over and beyond helping us with our AC. He answered every question I had from programming the thermostat to possible purchasing a new one. We first had Eric M. He was just as professional but was out sick when we called the second time. They have a great team of technicians. I would highly recommended this company. I loved the technology! read more

Just had our AC fixed by Nick at Sherlock. Very professional and knowledgeable. Nick explained everything in a way I could understand it. Would recommend Sherlock heating and air to everyone. read more

Thank You so much for your prompt response and professionalism.. Nick was our technician and he was attentive and concerned to create the best outcome for my business. Yea!! AC is in great working order just in time for summer. read more

My AC unit broke down during that heat streak in late September/October 2012. Sherlock office personnel and field mechanics (Carrie, Matt and Aaron) were very professional and informative with the various problems that I was having with my AC unit at my rental property. They provided great customer service and patience when explaining the optional solutions. They helped me coordinate the installation with my tenant and finalizing the city permit, keeping me in the loop during the entire process. Based upon the final inspection by the city, Sherlock returned to add sealant around the furnace to keep the garage fumes/dirt/debris from getting sucked in. They were fair in price and gave me a discount for the AC/Furnace replacement, as I already had troubleshooting services performed and refridgerant added earlier in Year 2012. read more

Awesome job!!! Fantastic attention to detail! Installed a zone system with the new HVAC system. They spent extra time to ensure every duct connection and every register was sealed and to ensure the duct lines provided the best air flow possible. They explained what was being done throughout the process. If you need repair or replacement, this is the company to use!! read more

I have not yet used Sherlock Plumbing, Heating, and Air, but will definitely have them out next time I have an issue. I ordered a new washing machine and the hose that was delivered with it was not long enough. I found someone that could install the correct part, but did not hear from them day of.... Turns out his phone died. I was desperately calling around to find a plumber that could finish the installation. Most didn't reply or did not perform this service. I asked for quotes and Sherlock responded within minutes. I spoke to Bob, who was phenomenally awesome and got me an appointment for the next day. He was great to work with and to talk to. He quickly explained how the process works to request the many services they offer. The gent that was originally going to install, got in contact later in the day that we had scheduled for and was able to make it a few hours after our original appt. That was the only reason I have not yet used Sherlock, but after working with Bob, will definitely use their services the next time I need them. Thanks, Bob! read more

We just had our first furnace checkup completed. Eric Murillo earns 5 stars! He was prompt, letting us know when he'd arrive, and courteous. He was respectful of our home, and very pleasant to work with. We appreciated the information and recommendations he made. We'd be happy to have him back when it's time for the air conditioning checkup. Sherlock has been a great company to work with and Eric meets and exceeds their standard for customer service. Thank you from happy customers. read more

Enoch K. was the technician who serviced our AC and heating system, today. He was promptly on time and even called us to let us know he was almost at our residence. He was very knowledgeable, friendly, courteous and respectful. He didn't excellent job and is a definite asset to Sherlock Heating and Air-conditioning. read more

This company is amazing from start to finish!! Randy Isaac came out and explained everything. William Mitchell was or installer, He and Tony were polite and very knowable. Thank you so much for your great work!! read more

I recently lost cooling in one of my AC units and asked Sherlock Inc to send a technician out to diagnose the problem. They were extremely professional from the first phone call to every communication including the reminders that they would be sending a tech out to take a look at my system. Nick Colantuono was our comfort technician and he diagnosed the problem quickly and correctly. He was knowledgeable, professional, honest and very patient with all of my questions. I would absolutely recommend Sherlock, Inc and Nick and will use them again in the future. read more

Sherlock is the coolest! As always, Yelpers are right on. Basing my picks on high stars and number of reviews, I called four companies. Right off the bat, I knew one company wasn't even an option due to them being here all of 8 minutes vs. the 45-60 min. of the other companies and actually being slightly rude and throwing out ridiculous extra charges. The other three were neck and neck in competition. It finally came down to who I was thoroughly impressed by and price. From the moment I met Trever, I was impressed with Sherlock as a company. He was very professional from his explanation of what would go where and how it would look, to all of our options. Even the marketing materials were impressive being able to review again versus trying to remember what someone said as you walk around with them. I received a follow-up email from Tina about my decision (which was still up in the air) then a call from Rich to provide additional items to make the choice more enticing and that was it; I was completely sold. After that call, everything kicked into high gear. I got another email from Tina providing a run-down on what to expect on installation day and thereafter with HERS testing (still not exactly sure what they do but it happened just as she said) and final inspection. Less than a week later, Billy and Donny were at my door right on time. They carried on the flag of high level professionalism as their colleagues. From the get-go they were both extremely gracious and hard working. I never saw them take a break once! From morning to dusk, they worked on not only installing the new unit, but went above and beyond on making sure everything looked aesthetically pleasing and even putting the unit in a great place where it won't be in the way. Even down to always remembering to put on shoe covers every time they came into the house. They also walked me through my nifty new wifi thermostat by Nest. My new favorite thing: turning on the air conditioner from bed using the Nest app! Altogether, I know I made the absolute right decision going with Sherlock and enjoyed a cool house for the first time since moving in. They are simply the best... around! read more

I have a mini split heating and air unit and I called Sherlock to see if they could add the refrigerant and connect the exterior unit. There are just a few wires that need connected. They said because I didn't buy the unit from them they weren't interested. read more

This company was incredible! Our AC went down last year. We got estimates from a number of companies. All said we needed a new system because the compressor was out. Jared Stein-Roe did a complete diagnostic. We did not need a compressor. He had it up and running for hundreds of dollars as opposed to 6K. He recommended additional services that still had our final bill thousands less than other estimates. Our AC is working better than ever. We couldn't be happier with Jared Stein-Roe and Sherlock. He also gave a 10% military discount. It's good to know that there are honest companies out there. It's equally unfortunate that most of the companies that came out to give an estimate turned about to be dishonest and unethical. Thanks Sherlock Plumbing, Heating and Air. Thanks, Jared!! read more

I have used Sherlock for over six years now and they continue to do a great job. Jeremy showed up on time, wore his mask and covered his boots to keep our house clean. He did a great job of diagnosing and promptly fixed what we needed to get our AC working at top level again. When it came to using a coupon, I spoke with Shannon in the office and was very pleased by her polite manner and willingness to work with me to make me 100% satisfied. In short, Sherlock continues to perform at a level that makes it easy to give them five stars!!! read more

We selected Sherlock Heating & Air for our central air system. We found them through Costco. Jeff and Cory installed the system yesterday. They were professional, explained the installation process and listened to our needs. I'd highly recommend them. Curtis, the sales person, made the process of purchasing the system very straightforward and easy. We are very pleased with the service we received and the system we purchased. The system itself is very quiet and efficient. read more

Unlike two other AC companies we met, the company has a staff who are knowledgeable, skilled, and extremely attentive beginning with presenting all options for installing a new AC and replacing existing heating including taking us step-by-step the process, technicians working efficiently with deliberation and connected us on all aspects of the install including location of condenser (and syncing thermostat to my mobile phone), and an office personnel maintaining an open line of communication in apprising updates of schedules and what to expect. Most importantly, we are extremely happy with the Lennox unit installed with iComfort WiFi. read more

Jared just left and I could not be happier. He gave me several options to choose from. I ended up getting the most basic because I know our unit is old and going to die soon enough. He did the best he can to get the best remaining years out of it. I will be using Sherlock plumbing heating and air from this point forward. I highly recommend them and Jared! read more

Sherlock Heating & Air installed a new heating and air conditioning unit two years ago. During my remodel this spring, we found a minor issue due to the install of the heating unit. Aaron, the owner of Sherlock, personally came over to my house to inspect his employee's installation work. Aaron developed a solution that was acceptable not only to myself but to my contractor. The fact that Aaron, the owner and president, personally came out is what makes Sherlock stand above all others. Aaron stands by his employees work. He values his reputation and wants to ensure each and every customer is beyond happy with the products and services that Sherlock provides. I can't recommend Sherlock enough to those needing either a new heating and/or air conditioning unit or repair work in the North County area. read more

Neil Nath did a great job showing up on time to our Carlsbad home, measuring and assessing our needs for a new a/c. It was very professional. Even though his quote was 10-15% higher than 2 other companies we decided to use Sherlock because his consultation was so detailed and thorough. A few days before the job Neal called to say his measurements didn't accurately reflect the actual costs of installation and that we would have to pay hundreds of dollars more than what we were quoted and already signed a contract for. We (unhappily) agreed to the last minute price change because we wanted to just get the job done. Then on our scheduled installation day last Friday the 28th (which we took the day off from work to be home) nobody from this company even showed up. When we called Sherlock we got no information and 5 days later nobody has called us back yet and now we're fighting with our credit card company to get our deposit back. It's a very nice sales presentation followed by a last minute price change and then a no call/no show on install day. I will follow up this review with regards to getting our deposit back, and who we ended up hiring to do the job, but in no way could this company be recommended. read more

Update to review of 1/3/2017 It's November, and I want to update my review -- still 5 stars! I waited until almost summer's end, and decided to go for central AC. I had estimates from 2 other companies--but Robert was the only rep who actually got up into the attic and really looked around. The other 2 company reps just popped their heads up into the attic space, but did not climb up into the space. His assessment of my present situation and future needs was more complete, and comprehensive. I was not "oversold", but was educated and felt I was dealing with a guy who was objective and who had integrity. So, I went with Sherlock -- and am very glad I did! The install (Aug 2017) went perfectly... a 2 zone system and new furnace. Just in time for those last couple heat waves! I can't sing enough praises for Billy M. - he did an outstanding job with the install! He really knows his job inside and out, and several unpredictable obstacles that my older townhome presented were dealt with efficiently, confidently and professionally. Not to mention he is just a nice guy -- it was a pleasure to have him in my house working throughout this two-day job. Billy was ably assisted by Alfredo. On top of doing a stellar job, they're neat and left my home as clean as they found it each day. I don't think you can go wrong with Sherlock -- this company has my highest recommendation! 1/3/2017 I came to Sherlock by way of the Nest website--checked out the Yelp reviews and then made the call. Eric M., the technician who installed my 3rd gen Nest Learning Thermostat was courteous, knowledgable, efficient, and did the job competently. He installed a Nest Protect Smoke & CO2 alarm, checked my furnace, and answered all my questions. (Not to mention, he was very careful as far as neatness--you can be sure there won't be any debris/messes.dirt left behind.) I plan on calling Sherlock to consider some major HVAC work early this year. Highly recommended from this one visit! read more

These guys were super kind, extremely punctual, and courteous. From Bob who answered the phone, to Sergio and his partner who came out to assess my concerns during my remodel. Communication was fantastic. Customer service was excellent. They also were so quick in answering me and coming by to assess the situation. Thank you guys so much! I'll be sure to continue to use you guys in the future and highly recommend for others to check them out! read more

FINALLY an AC & heating business I can trust!!! Woo-Hoo!!!! If Sherlock Heating and Air Conditioning isn't a small family business, you would think they are! They are so kind, meticulous, honest, informative, trustworthy and the list goes on. PLUS, the wonderful Chelsea, that ALWAYS returns your calls promptly, remembers that we have a dog and always asks about her. We just did our 6 month heating check-up and the tech Eddie was wonderful. He answered all my cray questions about the equipment and when things need what! I can't say enough about how great they are. So hard to find a company you can trust that isn't always trying to add to your bill. THANK YOU!! read more

If my wife and I could give 6 stars we would! Carlos, Jojo and Joe installed our new HVAC system today, 31st October 2016. Started the day at 8AM and ending roughly around 615PM. I was impressed by their work ethic, diligence and meticulousness throughout the whole process: set-up to execution and cleanliness after completing the work was top quality. In addition to the installation guru's, our estimator (Trever), was a pleasure to deal with as well. The whole team from top to bottom was awesome and they put up with our 3 dogs all day. read more