This gas station is a scam Prices are way higher than any other shell gas station. Plus they only give you listed price if you buy a car wash and even then their prices are way higher. read more

bathroom really clean, cashier super nice. clean interior and everyone's really friendly.

Your basic gas station with a car wash and convivence store, but dang - they have expensive gas! Be careful because the posted prices are with the purchase of a car wash so don't get suckered in like I did thinking the 20 cents per gallon saved with car wash purchase is actually worth much. I honestly only went here because it was close to where I was, and I needed a car wash. One thing of note is this car wash requires an attendant to start the thing. There is no code to enter, in fact the code on the receipt is 00000, and if there was a code, there isn't any machine to enter it. Problem will arrive when that attendant gets called away to for some reason and you just have to sit there while cars pile up behind you, trapping you in. (This happened to me today where I waited almost 5 minutes for someone to help me. She was super apologetic though, probably since I finally honked my horn after 4 minutes to get someone's attention.) They do provide a little moist towelette to clean your dashboard while you're in the wash. That was a nice touch. read more

SHELL - Where someone is supposed to be to take your receipt and/or money before you enter the car wash. - Gas Stations Near Me - Orange, California

Miss leading. 497 w carwash in small letters.527 is what they charge you at pump .don't recommend. read more

SHELL - Gas Stations Near Me - Orange, California

This is my neighborhood gas station and I come in multiple times a week to pick up random items / snacks. I just want to shout-out to Joaquin who has always been very helpful, respectful, and kind to me when I come in. I know it's just a gas station, but he always makes me feel welcome and makes the place feel like an awesome addition to the neighborhood. Good quality gas, clean shop, but the good customer service is why I keep coming back to this place. Thanks! read more

For being an all-in-one gas station, car wash and smog check facility located at a very busy intersection, it is a very clean property! As I waited a mere 15 minutes while Abbas ran my Smog Check, I found myself relaxed, watching cars go in the car wash coming out sparkling clean -- owners smiling! Once my Smog Check was done, I went into to the small but abundantly stocked Food Mart to pay. Attendant Joaquin was friendly and quick bringing my experience to a 5 Star close! read more

SHELL - Express Car Wash is included with gas price. Make sure the wash is Open prior to paying. - Gas Stations Near Me - Orange, California

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Will damage your car in their automated car wash and blame you. Super disrespectful ownership. Wash your car here if you are ok with it being damaged and ok with the owner ducking your attempts at contacting them about damaging your car. read more

Went back again today and had quite the opposite of experience from the last time. A pleasant gentleman named Joaquin helped me out and he was very friendly and attentive. There were no issues at all. Got a great wash and vacuum and cleaning area was neat and well-kept. This has historically been a great place to get a quick wash for a good price and I'm glad it's back to having a good employee. read more

THIS PLACE LOOKS NICE, BUT THEY'RE NOT NICE. If the owner contacts me and speaks to his smarmy employee, I will be happy to update this review and change the rating. Here's what happened: I filled my tank with gas and purchased a carwash at the pump. I pulled around to the back of the station and there were cones in front of the entry to the carwash (see the pictures below). Mind you, from the gas pumps you cannot see that the car wash is closed. As I pull up to the cones, a gentleman from the smog/car bay tells me that the car wash had been down since yesterday and won't be fixed until Monday. I go to the attendant in the store and tell her I would like my money back for the car wash. She says "No". I asked her for the manager and she said, "the manager is not here". I asked her to call the manager and she refused. I then asked why she wouldn't do the refund and she said that they gave me a .20 price break on every gallon. I said that I would pay the difference. She refused that as well. I explained that I live 200 miles from Orange and that I couldn't come in for some time to get my carwash. This whole time she kept shrugging her shoulders with a patronizing smile and repeated "No". I explained to her that if the car wash is broken, they should have signs posted on every pump to let customers know. She said that the carwash just recently broke and how was she to know. Fair enough, but I pointed out to her that the smog attendant, who was in the store at this point, said it had been down for over a day now--which he confirmed to her. (Obviously the owner, manager and employees knew that they were broke and they had time to change the pump settings and post something) Still, she said she wouldn't put signs out on the pumps. I said, I'm sure you have a pencil and paper back behind the counter and you could probably could do that right now. She shrugged her shoulders again and said, "No". So to sum it up, the owner and this young lady are completely ok with taking money and not providing the service that was paid for. They're completely ok with false advertising. Moreover, they're completely ok with not trying to fix the situation. I said, OK. I'm going to take pictures of this and post it. She said, "that's fine". read more

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It sounds like people have had some really rough experiences at this car wash and gas station. But I just wanted to leave a review to say that the car wash attendant Richard was extremely kind and helpful this morning. Based on his service I found the car wash worth revisiting, especially the free wipe, microfiber towel, and vacuum access. read more

Went to this location on Thursday and was greeted by Ana. She was extremely helpful and understanding. Overall great experience, will be back. read more

The staff here provides great customer service they are always really nice especially the lady who works here . The location is good right on a Main Street it usually isn't packed so you get in and out really quickly . The inside of the gas station is small but they still sell a good amount of stuff . The gas prices here are pretty good as well not too bad for a shell station . The gas is really good quality here which is expected from a shell gas station . This is a really good all around gas station especially if you want to get in and out quickly . read more

Excellent Smog Check station tucked behind the convenience store and the car wash. Excellent Service at this quick, efficient and professional location. The technician was thorough, polite, professional, courteous, and knowledgeable. Highly recommend. On the corner of Collins and Tustin within the Shell Station. read more

So I stopped by for a car wash. Chose the deluxe, close to $9. I got halfway home, which is in Irvine, and noticed that the right side mirror was completely smudged. It was cleaner before the wash! So I called and he said with the receipt I could bring it back. Well, I threw the receipt away, it would cost too much in gas and time to go back AND my car didn't get clean the first time, only dirtier. This has never happened. They should have issued me a refund. read more

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Change your business hours, why does it say open 24/7 when i go at 2:40am and there's locks on all the pumps! wtf

Hey guys, oh boy this newly remodeled small shell station with a car wash is on Tustin Avenue in Orange. Before the remodeling I did not gas or shop here, now since the remodeling I have found myself fueled my cars here all the time. As a matter of fact I dint fuel anywhere else, because if you buy gas you get discount on fuel and car wash. I get good discounts for fuel with rewards cards and car wash. I encourage you to give a go and see if you like it. The stuff is very pleasant and will help you with any questions you may have. I am not endorsed by Shell for my review. read more

SHELL - Smiley Face say hello to Maria. Very sweet lady. - Gas Stations Near Me - Orange, California

Sold me a car wash that was closed without any explicit labeling and refused to refund me my money. I acknowledge there is a sign but they refuse to refund. Just a sign of bad character. Raymond, the attendant informed me that David, the owner is aware of these complaints and has been entirely negligent of responding to them. Either Raymond is a sucky employee or David is a sleazy business owner. Either way, the policies of this business are far subpar and reflective of what's wrong with these particular people and why you can't trust them. Stay away at all costs. They will lie to you to get what they need. Hell if you need to upcharge, then upcharge. Don't give me that no refund BS for a service not provided. read more

Really like this gas station. Richard was really helpful with the car wash. That dude does a very nice job I offered him a tip but refused to take it. This man deserves a raise. read more

Richard was amazing I don't live around here but it's people like him who make me come back to places where they give great tips and customer service ... you need your car washed .. Richard is the guy !! read more

As a rideshare driver this Shell has great prices that discount the gas along with a clean car wash. I enjoy that the vacuums are available prior to or after the wash at no charge. Additionally, the staff for the car wash are friendly and provide excellent customer service. For example, one employee named Richard is always welcoming and provides fast service. I only come to this Shell for car washes now. read more

Car owners beware! I utilized the new car wash that was recently installed at this location. 1. In the middle of the car wash, my car got turned at about 25 degrees to the right (towards the wall). My front tires was pushed out of the track by the automated system. 2. I was helped by the attendant to get my car back on the automated track. The attendant told me to swing back around for another car wash. 3. As I pulled out of the wash to go back around, I realized that my car was not driving normal. I parked near entrance of the car wash again. Upon looking at my rear tire - it was punctured through the sidewall of the tire. This is what I am mostly concerned about: I can be understanding that this operation is new to the owner. I understand sometimes things need to be refined to get the operation to work smoothly. I also am forgiving to employees new on the job. The bottom line is this: the person in charge, manager or owner of the station came out and tried to place blame on me for the end result. He stated he had video footage of me touching the wheel and pressing on the brake during the carwash. In addition, he told me that the car wash attendant clearly explained that I was not to brake, put the car in neutral and not to touch the steering wheel. I do remember the attendant telling me to be patient as she was new to this. I had demanded that he pay for my tire to be fixed. He did pay for the tire to be replaced with a mobile service company. He stated the tire that he would replace mine would be a different brand as the existing one. While I cannot specifically recall stepping on any brake, turning the wheel or anything of this matter - I can tell you that I have been through MANY automated car washes and I have never had a single problem. I would hope that I had enough common sense not to brake, turn the wheel and to leave the car in neutral. I advised them to put up some signs with clear directions to instruct drivers what to do. The thing that bothers me the most about this whole experience? The managers, person in charge or owners complete deniability of responsibility so quickly and right on the spot. Even worse? He stated to me - if I show you the video, I will NOT pay for the tire. I never did get to see it. I highly doubt this post will get many views, but I am guessing that at some point in the future, some other car owner is going to get a similar experience and look at YELP to see if this has happened before - here it is for the record. I hope that my experience does not become yours. I would estimate this car wash has been running for about a month or two from the date of my post. I will NEVER go back to this gas station. I have purchased gas, have completed smog checks here for about 12 years. read more

If you're looking for a quick car wash, this is the place to go. The car washer does a sufficient job and there are car vacuums that are free to use. read more

Staff is always friendly and provide speedy service. Pump islands a bit cramped , besides that this station provides what you need with always functional pumps , clean store, variety of merchandise , and great customer service. read more

Execellent service my car now looks sparkling clean, as for the station is very clean

gave the cashier an extra $20 by accident. didn't say anything. then i called back and they were extremely rude. the station is dirty. never coming back here. read more

Excellent! Great customer service at this Shell station... You also save .20 a Gallon in gas with a car wash. The car washes start at just $4.99! Friendly attendants that give you a free dash wipe as well as a punch card for a free car wash after you purchase 10. Doesn't dry as well as I would like, but heck, it's fast. Free vacuums too! read more

I've been coming here for awhile now for gas and one of the girls from car wash convinced me to try it and I loved it! The service was amazing. The only complaint i have is that i stopped by one night for gas and one of the employees who was a male had a strong odor coming from him and bad attitude. As a customer I would expect to receive the same service I get all the time I go or better; other than that I recommend this gas station to anyone. read more

My first visit to this Shell Gas Station and I must say, to my surprise, that I only planned to get fuel up and instead I had my car washed plus cheaper gas with car wash purchase. The staff was very courteous and fun. I also got my second vehicle smog checked with a free car wash. read more