I was out running errands on an early Thursday morning, and also needed gas for my vehicle. Good thing this Shell was conveniently located in the same plaza as Target and Peet's. Most of the pumps were available when I arrived. It was easy peasy to input my rewards number at the pump and also pay at the pump. As my car was filling up, I saw the Pepsi delivery person carrying drinks into the convenient store to restock. I did not need to interact with the service attendant. I did like that the "security" tags were still intact at the pump. Other than what was expected, it was a smooth experience. read more

I need the owner to contact me so I can give more details information! The lady there is not professional. This is not the first time my husband complained to me. Place is good but the lady there needs more supervision on how she treats and talk to the customers!! read more

Would not recommend utilizing the wash or vacuum services. The vacuum is $2 if paid in quarters and currently not in service. The services are through a 3rd party so you have to go through this whole ordeal to get a refund read more

Shell - Gas Stations Near Me - Irvine, California

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My local gas station, I've gone here for years but every time I go inside to purchase something they always incorrectly charge me for items. Always ask for a receipt because they will double charge you. It happens nearly everytime I buy something inside. I prefer the Mobil across the way. read more

Juan the person behind register is extremely rude and unprofessional. I was in standing in line and was so rude to an older lady and disrespectful, the lady was so sad that walked out, when it was my turn I asked for to buy lotto and he said it's cash only and I said I have been coming here for over 10 years and I've always used my card and he pulled a handwritten note that was hiding behind all the candies he says can't you see this and that sign was not visible and he was so rude and unprofessional. I controlled myself because the lady behind me was with kids or else I would have given my peace of mind rest assure it will not be going back there after so many years. read more

I used to wash my truck here a few times per year. I always choose the best car wash option at $12 for a complete wash including underside wash and wax; however, yesterday wash did not give my truck the above services for the same $12 charge! The owner probably does not want to raise the price but cut the services instead. read more

Something is up with this gas station payment method. They have Apple Pay on every pump, but it's turned off and you have to walk inside to pay. Once you pay inside and then go to pump the gas it doesn't work. I then have to walk back to the store to see what happened and they tell me that my money got returned to my account and I have to re pay, but I have to wait 2-3 business days for my money from the original payment to return. This has happened the last 3 times I've been to this store location, and will never go to this wacky place again. Not to mention how weird the gas attendants act. read more

Absolutely horrific customer service. If their pumps malfunction and you have already put in credit card number and rewards, they offer no assistance whatsoever. Guy just shrugged his shoulder that the pump wasn't working. No regards for their loyal customers. I lost a $0.60 cents/gallon discount! And I had to call my bank to make sure I do not have charges on my card. read more

I live in Irvine and have been for 3 years now. I've visited this location only a few times. I can't remember how long ago it was. However on friday 11/18 I noticed a debit change to my bank from this location for $8. Of course it says 7-11 store# 46198 because this shell is partnered with 7-11. I was shocked to find that upon further research, there were $8 transactions every month dating back to a whole year. They've been robbing me. I've contacted my bank and will be prosecuting to the full extent. Do not use your card info at this location. Cash or nothing. read more

This review is solely for the carwash. I live very close by and visit here weekly. I truly like this gas station/carwash. The carwash works decent most of the time and is cheap ($6 - $8 - $10). There's 2 issues. There's a 50/50 chance the chemicals run out toward the end of the day and nobody replenishes them until the next day. The attendant (night shift) will not issue a credit, discount, or even an apology. He's become comfortably numb with the Shell patrons' complaints. According to him, the policy is to speak in-person with the manager DURING THE DAY. Horrible company practice. They know 90% of people won't have the time to come back and complain the next day. Sadly this is the new age of customer appreciation. Their only saving grace is the gas prices are reasonable here and the station is clean, well lit, and safe. I invite a reply from the manager. I wonder what the policy is regarding Yelp reviews. read more

Do not waste ur time here !! the pumps are always broken n doin weird fraud to ur card they will be three pumps in the same lane that are broken and they don't even bother to put a sign on them that they don't work. Do better read more

Crappy carwash followed by a snarky cashier saying to talk to the manager tomorrow.

Spent $9 on a car wash and was given a code. The voucher code was available to use for 14 days. I used it a day after I got bought the car wash, however the voucher ended up not working. I went into the store and asked for a refund or another voucher code, but the guy with the mullet didn't even help me. He told me that there is nothing he can do, and I would have to wait either tomorrow morning or call in to get it resolved. Mullet man gave me a cheeky laugh and told me I am out of luck. Don't buy a car wash here. read more

BEWARE!! DO NOT GO HERE!! ATTENTION OWNER (S), You are losing hundreds & thousands of dollars due to this employee. Let me share my experience so that you can become aware of the mishandling of your business; 1) He plays loud Arabic music. It's difficult to communicate as customers have to yell over the music to ask for what they want, which leads to complain number two. 2) I did not catch his name as it's blurry in the picture. It appears to be "APE", & I wouldn't be surprised at all as he acted like a dumb animal of low, or no IQ. Each time I ask for something, or asked him to resolve an issue, he'ld simply stare. I'm not sure if he simply lacks the intellect required for this job?, or he's Rude & Disinterested? If it's the later, you may want to replace him ASAP to prevent losing more $. 3) His behavior was Sexist. He answers only to men. The woman before me was treated the same & left to go to another gas station frustrated as her pump wasn't working. He shrugged & rolled his eyes. He clearly does not like his job. I'm not sure if where he's from they don't respect women?, however, this kind of behavior can lead to LAWSUITS here. Do you want to eventually end up in COURT? 4) He takes long breaks. He will go outside & lock the gas station to socialize for 20-30 minutes while customers are lined up. He does not care for how many customers leave, nor your losses. Watch your cameras. 5) He attempted to overcharge me. There was another man (elderly man) that entered from the back room. I asked if he was the manager & can please help resolve the issue. They communicated something in their language, then this elderly man also continued to awkwardly stare at me with no answer. 6) The "APE"? man simply responded, "No. I won't help. If you don't like, then oh well. Go somewhere else", & crossed his arms & stood there. This is when I took this picture. He started yelling in his own language. It was Loud & Threatening! He chased me all the way out to my car while clicking pictures of me. I wonder if he is aware of the laws in this country. Is he Legal? Such threatening behaviors could lead to the " Shell " business ending up in courts. All of this happened while the Arabic music was still blasting as if I came out of a club in a foreign country. I understand that this job requires a lot of intelligence to do what he does.. as handling a cash register is very difficult, but his behavior is lower than the lowest of bottom feeders. There are many good people out there that aren't racist, sexist, rude, & would love to be A Representative of "Shell". If the Owner is reading this: Why would you not train your employees? or if you did & he is simply Lazy, Rude, & Disrespectful, then why would you not taken any action? These disinterested employees are sabotaging your business! Is this a "Family Business"? It comes at a cost with possible lawsuits in the future. This is a stain on the " Shell " franchise. It is sad that such people are now representing the name. With Unprofessional employees like "Ape" (or whatever his name is), it's better to go to ARCO, AM PM, MOBIL, or even CHEVRON. read more

Shell - This man should NOT represent "Shell"! - Gas Stations Near Me - Irvine, California

Not really happy with this place for awhile. Their "Gas Station TV" has been broken for over a month, and it plays the same recording every 10 seconds while pumping gas. I have even asked them to turn it off, but it's like talking to a couple zombies. Many times their pumps are out of receipt paper, as are their paper towels for windshield cleaning. Not a very well-maintained operation! read more

Shell - Gas Stations Near Me - Irvine, California

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It's 24/7. Their car wash works for me at $6-$9 per wash. But I love their air station especially if I have to pay $1.50 for air for my tires. Their machine can be preset for your desired tire pressure and fill up your tires. It alerts you when the pressure is reached (no more tire pressure gauge to check). Also love that the air/water/vacuum area is well lit at night. Now if only their gas prices were more economical with others in the area..... read more

This is the first time I've seen an auto tire pressure pump at a gas station! I feintly remember the Costco at Lakewood also having one. And according to my Indian colleague, they have them all over India. Select the pressure desired and it'll stop automatically for you! The pump nozzle is strong enough to hold onto the tire without your hand holding it. The inside of the station was clean and organized, too. And the attendant was kind enough to turn on the pump for me free of charge (supposedly in California gas stations are required to do this for air - and maybe water. They just get away with charging because people don't know it's actually free if you ask. I've had the attendant turn the pump on for me at 5 different gas stations so far, free of charge). read more

Shell - Auto tire pressure pump! Select the pressure desired and it'll stop automatically for you! - Gas Stations Near Me - Irvine, California

The guy that works here is really nice. I've seen him 3 times now. I don't know his name, but he's the tall young, black guy. Great customer service every time I see him. You can get gas anywhere but he makes the experience enjoyable and every time I see him interacting with the customers he has a smile on his face. I am going to start coming here more often. I walked in without a mask and he made me go out to my car and get one, my mistake, but I really appreciate that this gas station is adhering to COVID guidelines. read more

Management allows a crew of panhandlers to work the gas pumps on a regular basis. Never able to print receipts, due to employee laziness. This operation is typical California, in other words...shitty. read more

Shell - At the busiest time of day, two employees outside bullshitting, not doin their job !!!! - Gas Stations Near Me - Irvine, California

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DO NOT GO HERE!!! I came here out of necessity, I usually go to costco, this is how I know it happened here. If you do decide to come here PAY INSIDE ONLY... They steal you card number at the pump. ONLY pay inside and use the chip!!!! Dealing with credit card fraud department now. I called to let them know so it doesn't happened to someone else. Only pay inside at all gas stations except costco (never had any issues), don't let people steal your card number and get free money ... bad people ;( read more

Pressure wash your place every night So dirty I go to the Tustin one even though I live in Irvine only because this location is filthy my shoes get filthy read more

I was shopping at Target and thought why not just take the car through the car wash at the Shell. The young man has been bugging me about bird shit that's near the handle of the back seats and he freaks out each time he has to get in the car reminding me to take the car to the car wash. I vaguely remembered reading Florance's review about having the right change so I made sure I had it. For some reason I thought it was only $3 for the wash (I guess I read the $3.50 Florance had wasted and that amount popped in my head), but turned out it was $5. In any case, I was already in line so what the hell. The machine takes dollar bills too. I used a $5 note and it worked. It only takes $1s and $5s and coins. I would have to say, the car wash was super clean. It also dried my car off rather well too... far better than the hand wash one over on Sand Canyon and I-5 at the 76 station. This blow dry air instead of towel drying doesn't leave lint all over you car. I was skeptical at first, but I actually thought this place cleaned my car better than 76 and it was 2 bucks cheaper and you don't have to tip the guys who hand wash AND hand dry your car. I just saved 5 bucks by bringing my car here. read more

This station is the best. Have been coming here for years. Easy access. Always clean and safe. Employees helpful. I had a problem with a pump once and the manager (Han?) came out to help. Very friendly. read more

be careful when using your card to pump gas at this shell station on barranca parkway, Irvine. June 6 2022 this gas station cleaned out my bank account by running my card and pin. I haven't been to this gas station on several months and I don't live in Irvine. There is a good chance they are recording customers typing in their pin and saving their card info. hoping customers won't notice. be on alert read more

This Shell station is located on Barranca next to the Target. I went to get gas. The screen was not maintained very well and had some graphical problems but I managed to perform the procedure without any issues, and I'm pretty sure I didn't buy a car wash. The transaction was processed properly otherwise. I received gas. read more

The older man with grey hair (looks like he had something glued on top of his head) was extremely rude and disrespectful. Didn't wanna help me at first he said to go to it at the pump. Told him it told me to go inside and see cashier. That's why I was there. He said 'well I'm here what do you want?' If you're unhappy somewhere, why would you still do it? read more

Great place to get gas. I commute to and from Long Beach every day and this place has the cheapest "quality" gas in the area, and is comparable to the Shell I fill up at close to my work. Only had one just okay experience here when I needed to fill up air and the machine turned off on me after like 30sec. Probably should have asked the guy inside to fix that. read more

Order car wash from the Machine but it was broken so i asked for the refund and one new cashier with tattoo on his hands refused to give me refund . Next time i step by and he gave another hard time .Very bad customer service .Need to improve . This kind of casher not supposed to work at this place . read more

Used to do all my gas and carwash at this location for many years. Now they claimed a change of management and would not honor the carwash I bought earlier. My business goes to Mobile next door onwards. read more

I would give a zero if I could... I went to get a car wash and after the spots were still on it I asked the gentleman inside why the car wash didn't clean the spots?? He responded that I am the only person who has ever complained. I payed for a car was only to stand there and try to clean the dirt myself. read more

Shell - Gas Stations Near Me - Irvine, California

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do not come here. guy at the front desk is such a jerk. he has curly wild hair and can't speak english. i asked for air. and he ignored me and told me to wait in line cuz he has a whole line of customers to handle. he was very rude and should be fired. read more

Put some money into new pumps! Displays are barely legible, keypads are worn out and pumps are slow. Don't be cheap misers just because you have a good location. Avoid this place. read more

Back in the day when I had a shell card I would fill up at this station since it was on the way or back from my softball games and when I need to fill up with Shell it's a nice gas station with a car wash and mini mart I always got my Gatorade or water from here when I didn't have any with me for my games. Another plus it's next to Target too. read more

February 2018 If you want to hear "you are watching gas station TV; enjoy new and exciting experience every time you come. Connect with us on Facebook and Twitter." 500 times while you pump gas, this is the place for you. The video program is repeating the same message without any pause with no apparent reason. This has been going on for months and I believe this is their way of ditching customers! ----------------------------------------------------- August 2016 The station is years behind technology. Their credit card verification system takes so long to complete a credit card purchase transaction (POS). As you go through the menu, you are asked a question whether you need a car wash or not, if you say no, screen freezes for two minutes and literally does Nothing. If you. Happen to touch anything on the pump, it kicks you out and says, transaction was canceled and see the clerk. You go in and realize there is a long line of patrons with the same issue. When you voice your concern to the clerk, you hear , " all stations are the same, you do not know how to use the pump"! This has been going on for a year now and there is a reluctance to fix the problem, as the staff thinks there is nothing wrong. Very frustrating read more

Thank you, Shell, for wasting 1/2 an hour of my precious lunch time. Oh, and that $3.50 I could've spent at Starbuck's instead. Although, that was probably due to my stupidity. I came here because after the sprinkling of rain last week, my car needed a serious car wash. (You know, the kind of rainfall that just turns everyone's car dirt into mud.) It's an old jalopy so I usually don't splurge on hand-washing (unlike the rest of Irvine, apparently). A run through the machine is just fine. However, it appears that everyone else likes to wash their cars during lunch too, because the line was packed. Think In-n-Out packed. Who knew? I didn't. This is where I get annoyed. Did you know that these automated car washes are cash only? This is a new millennium, a new decade. Who carries cash on them anymore? Argh. They didn't have a sign so until I: 1) waited 1/2 an hour in line 2) drove around the little bend 3) had at least 5 cars behind me 4) was at the front of the line 5) was crawling all around my jalopy, trying to find my non-existent cash stash that I discovered I didn't have enough. This is where I get stupid (er). So I popped in the $3.50 that I had, thinking I could find more. Needless to say, I was wrong. To top it off, the machine does not have a function for refunds/money return. I guess normally when a person makes it that far into the washing process, they're committed to it. So a lucky person today (in a blue Jetta) got half of a deluxe car wash courtesy of me. You're welcome. read more

OMG this is what they call a car wash? If you want a car wash please be warned their car wash doesn't work. The gas station lights are not on and it's dark. Don't waste your money! read more

Shell - The gas station lights are not on and it's dark. Car wash doesn't work properly. Don't waste your money! What a crappy place. - Gas Stations Near Me - Irvine, California

been coming to this gas station lately because I'm on my way to always pick up my smoothie at the new tastea in this plaza... anyways... this place is always packed!! sometimes ill drive around twice to get a spot. this is good that it has a good amount of pumps, air pumps, and a car wash. ill say its just ok because occasionally when i go to put in my fuel rewards, it will cause the machine to stop working and sometimes I've had to restart the process three times and that in its self takes like 5 minutes. so please, get better machines! other than that, prices are pricer than other place... but at least they have soap in their water for the window cleaning... read more

Love this place for the wash. It does the job. It's obviously not the best but for $9 (the most expensive), you can't complain. And I think this location is open 24 Hours, it's right by the Target so you can get some shopping done after. Knocked down a star because for some reason the machine can't get bird poop off which I have to wipe off with a napkin. read more

People working at the station on break and locking the door. Unable to resolve my issue. I put my Ralph reward card number and they do not record or take the correct amount off. Not a station I will return to read more

The worst car wash ever! Was here a few weeks ago and thought it was just a fluke that I had a bad experience with the dryer not working. I complained and they did refund my money. That was fine (and the reason for the 1 star). Well, I went back today and this time not only was the soap not working properly but the rinse wasn't working and the brushes didn't completely get everything off on my car. The dryer stopped working and so my car didn't completely dry. Again. This time I didn't even bother and just left never to return to this car wash again. read more